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Johnny McCaghren
Customer Reviews for Leach Bros Mfg Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield was completely caked with bugs. I could barely see out of it. The truck was quite rugged and filthy. The truck ran very rough. The man working there was pleasant enough. But the truck was just filthy inside and out and smelled very badly. I'm glad I am not allergic to cigarettes smoke because it smelled of it very badly.
Christopher HoffmanReally no interaction at this location. The weather was bad, so we just dropped off and left.
shirley mundayThe gentleman that runs the location is great
FRANK NIEMIECMr. Leach runs a nice location and He will get you 'fixed-uip' with what you need... happy customer..........
Stanley WeberA bolt was missing from the door lock
Charles LivelyGreat customer service!!
ERIC SOUTHERLANDVery nice and helpful
James HickeyMr. Leach is a nice man who is easy to do business with. We almost always do our U Haul with him. I don’t think you can improve on him.
glenn schulthiesFantastic service from the gentleman running this Uhaul location. Thank you for your help.
Patrick ParksWhen rating the location, though it got an "Excellent" - not because of the age or layout but because I got what I needed and there was no hassle, and the location is GREAT!
Eric EvansNothing gentlemen was so nice truck was ready to go
Sherry MorganDid online drop off
Jeffrey DuncanSimple drop off. Easy to find
Jason parsonsFriendly, knowledgeable staff, equipment in great condition.
Carol PatrickBuilding looks like a chicken hut…and was disgusting
Leshauna GillamThe service was prompt, efficient, and the representative is at the pick up site and drop off side windows, friendly, and professional. No suggestions for improvement! Keep up the good work.
Kent HeathThe charges, while not only crazy, weren’t explained and I got charged for the rental twice. Then getting my card charged at 5pm with no authorization. Poor business strategy.
Brittne FriarVery nice and clean area.
David BrinnenThis was not my primary location. I went to pick up my truck that morning and drove 30 miles to Richaland SPRINGS for a 26 ft truck only for it not to be there. I was then switched to a 20 ft truck back in Brownwood, lost 6 ft of space and charged more the 20 ft truck. How I go from 26 to 20 and get charged more is beside me.
Gregory DiricksonMr. Leach was very accommodating and kind. He even made sure I arrived at my destination safe and sound.
Julianne MitchellUHAUL is the only way to go as far as I'm concerned. The location I use is Leach Brothers in Brownwood Texas. Mr. Leach knows his stuff and will go to great links to have my equipment ready to go when I arrive. And if he by some chance can't he will definitely find another dealer to help me get it. Thank you Mr. Leach you are the best. Jeff
Jeffrey CombsFast check in, excellent service..
Carol PatrickMr. Leach is great to rent equipment from. He is very knowledgeable and friendly. I always enjoy visiting with him when I pick up my rental.
Jared SMITHWithout a bunch of U-haul rigs there I wouldn't have know this was an official site. Also, Not being informed of the drop off site until I actually pick up the truck is a huge issue. I had no idea where I would be required to drop the truck off at. Not finding out until pickup puts the customer in a spot to accept as it is too late at that point to find alternate truck sources. You should rethink this police. Ryder could tell me at the time of reservation;
steve rappNot rip customers off
Philip SmockNothing
Allan BurrisReally small. Was hard to find a place to park the truck for return.
Robert FloresShow the dolly, if rented, to costumer be for they take possession of vehicle. In my case I didn't see dolly and I received a square dolly and really needed a stand up dolly. I bought one at Home Depot.
Susan QuintanaGood product and good people
Terry JonesThe office could use some cleaning. Staff was very helpful. The rental process went very smoothly.
Sara LeeEverything was great
Linley Rinehartgreat guy running the place
william parkerVery kind gentleman, I would recommend this location to anyone.
Sally MartinezABSOLUTLEY NOTHING!! The gentleman here was absolutely wonderful!! He explained the rate difference on the website ($39 per day plus milage) and "one way" rate. He helped me contact the main office for Uhaul to negotiate a settlement of charges.
Judy KirbyMr. Leach was very friendly and helpful. Had what I needed. The building and yard are typical of a small Texas town, which I find nostalgic. Take time to study the history of Leach Mfg. Co. Display in the office.
Joyce CrumblingThe man running this place was extremely condescending. He added on things to my reservation I didn’t ask for and proceeded to give me his political opinions. He also offended my friend with me by commenting on her tattoos. He said she ruined her skin with covering it with ink. This was extremely unprofessional. Also the battery in our uhaul died. Placed a roadside assistance claim and didn’t hear from anyone for a few hours. Not a good experience with uhaul at all!
Micah MartinThe inside of windshild was smoke stand
Leo GriffinVery nice older gentleman!
Michael ColeDrop off spot was what looked like a shack with a note on the door that said closed at 230p on a Saturday. Would be nice to see an employee in the event assistance was needed.
Scott CastorTrailer was dirty on outside, office was extremely dirty and run down.
Troy JoinerFriendly customer service.
Jeffery MitchellFriendly and very respectful!
Daniel ArrasSuper nice man there that was so helpful!!!!
STACI HORNGreat service and customer attention
Michael SimmonsSo after hauling the empty trailer around for the rest of Saturday, all of Sunday and up until my lunch break, I get the details on where to drop off, and it looks like a rundown outhouse that hasn’t been used in a decade without a soul in sight. It really is embarrassing for your company to have this as a location with your name on it.....
JUSTIN HILLMr. Leach was very helpful showing me all the safety equipment and devices for the car hauler trailer. He even had the trailer ready for me where it was easy for me to pickup the trailer.
Curtis DuckworthIt was great to have the U-Haul available when needed the moving was easy and quick.
Glenda CottonNothing very professional friendly and prompt business
Adam KeckTires on the uhaul needs to be rebalanced and replaced on the fronts, other than that awesome ride very good gas mileage from state to state
Blake HughesThe area that is the driveway had huge washouts, it really should be graded out . The owner was very nice and helpful.
Cathleen SchultzI've been renting uhaul equipment for almost 40 years, and you've really improved your game! Very nice experience.
BRYAN JONESIt’s the only option in Brownwood.
Jennifer MarzulloExcellent customer service!!! Friendly, courtious, personable and very helpful. I highly recommend for your Uhaul needs. Thank you!! Corinne Coburn
Corinne Coburn