Customer Reviews for Layton Hills Storage
(U-Haul Neighborhood Dealer)

55 reviews

316 W 1550 N   Layton, UT 84041

(801) 336-4892

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(801) 336-4892

316 W 1550 N
Layton, UT 84041

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Transmission slipped the whole way. Storage shed didn't lock when I got here. I refused to leave my belongings in an open storage unit. I'm disabled. This move almost killed me. Tried to return truck to the place I rented it but they wanted full price so I was without my vehicle for 3 days because they didn't have the equipment for me to tow it. It took all of my social security so I'm out in the cold and when I got here my truck was damaged so I can't move on to where I'm going. It was not supposed to be like this. Happy homeless Christmas to me.

Diseree Zacher 
Rating:
5.0

Nothing ! This was actually the best U-Haul experience. The process was extremely easy and left satisfied.

Otolose PATTERSON 
Rating:
4.0

More expensive than other storage units but clean and easy access. It is a convenient location near HAFB.

KATHY HAMMERLE  |  Overall Experience 
Rating:
5.0

I never requested this storage so I did not move in to any unit and if you charged me then I need refunded asap thank you Shannon may

Shannon May  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Aaron Crowther 
Rating:
3.0

Customer did not leave a comment.

Amanda Sanders 
Rating:
5.0

Customer did not leave a comment.

Amanda Chartier  |  Overall Experience 
Rating:
4.0

Provide a dolly when requested.

austin cortez 
Rating:
5.0

Customer did not leave a comment.

Michael Wheelwright 
Rating:
5.0

Convenient, helpful And affordable

gregg nielsen 
Rating:
5.0

A very pleasant exprerience

Brian Hayden 
Rating:
5.0

Customer did not leave a comment.

Brad Carling 
Rating:
5.0

Customer did not leave a comment.

maddie christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willard Hill 
Rating:
3.0

Dogs were running around the shop. Other than that the location is fine, It was good customer service.

Jonathan Olson 
Rating:
5.0

As I was new to the area and looking for a great location to store my personal belongings this was the place. Clean, secure and helpful staff over all great experience.

Keith Merriweather  |  Overall Experience 
Rating:
5.0

Excellent service. Truck was all ready to go. Truck was great. Very smooth move.

brent johnson 
Rating:
4.0

Customer did not leave a comment.

Amanda Stanger 
Rating:
3.0

Customer did not leave a comment.

Scott Beenfield 
Rating:
5.0

Customer did not leave a comment.

anthony mceuen 
Rating:
4.0

Would have given Excellent except that they do not answer their phone.. even after leaving a message about the other comments I left on pick up site.

Nancy Arnott 
Rating:
3.0

Being open7 days a week would be great. Not the drop-off locations fault but U-Haul's. It's not right to pay a $20 drop off fee when a location isn't open 7 days a week. Most apartment complexs don't let you leave a trailer sitting nor does a customer what to be responsible for an empty trailer!

Brian Larsen 
Rating:
5.0

My problem was not with the location, but my app based check out experience was not good. The servers kept timing me out, and making me start over when trying to upload photos. What should have taken 5 minutes, took nearly 45 min in total. I actually had to leave the truck for another appointment and come back to try checking out again, until it finally worked. I would have been checked out by 6:00 had I been able to the first 5 tries, and I think I may have been charged an extra day for doing so. Anyhow, the truck was fine, the lady at the location was awesome, just left a bad taste in my mouth in regards to the checkout delays. It wasn’t a problem with my signal either.

Robert Smith 
Rating:
1.0

No one was even there.

LAURA WILCOXSON 
Rating:
2.0

no parking for large trucks! Dropped keys off after hours and they did not check the truck in until 2 days later and charged me an extra day!

Trevor McDonald 
Rating:
5.0

Customer did not leave a comment.

David Rowley 
Rating:
3.0

Didn’t want to give us a receipt. Said she’s email it to us. Stayed way back and was not friendly

Wendy Wood 
Rating:
5.0

Customer did not leave a comment.

SHANE COX 
Rating:
5.0

Customer did not leave a comment.

Lester Lemon 
Rating:
2.0

Customer did not leave a comment.

Albert ortiz 
Rating:
1.0

We were scheduled to pick up the truck after hours, with mobile pickup. The keys were not in the lock box they were supposed to be in. Had to wait over an hour for the location to open, & when it did, the employee acted like it was no big deal, even though it caused our entire move to be off schedule, & we didn’t have help as long as we would have if we would’ve been able to pick the truck up at the time we had reserved it for. She had the key hanging behind the counter & seemed clueless to the fact that she was supposed to have put it in the lock box. The truck also only had half a tank in it, which made it more difficult to figure out how much to put back in, rather than filling it up completely to make up for what we had used. Will never use this location again.

Jeremy Green 
Rating:
5.0

Customer did not leave a comment.

Lloyd Egan 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bathemess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Rowley 
Rating:
5.0

Customer did not leave a comment.

Greg Smith 
Rating:
1.0

Get better employees on this location

Josue Montecinos 
Rating:
5.0

Customer did not leave a comment.

Michael Jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Waite  |  Overall Experience 
Rating:
5.0

I am totally pleased with everything and everyone. I felt totally safe storing my belongings there, and the staff is extremely friendly and professional.

Rachel Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Martinez  |  Overall Experience 
Rating:
5.0

We did NOT move out.. I have no idea what you are talking about??? I will be calling tomorrow... I hope our stuff is still there

Robert Smith  |  Overall Experience 
Rating:
5.0

Everything was good the storage unit. However the price I think is a bit too high. I moved to another city and had to get another storage unit. The unit I'm now it is much bigger 24 hr access well lit and about 30 bucks cheaper. It's a business I get it but maybe you can look at giving people a break on cost.

Steven Palmer  |  Overall Experience 
Rating:
5.0

Clean, easily accessible. Friendly staff

Mark Meyers  |  Reservation 
Rating:
5.0

Staff was really friendly and made sure I understood everything.

Holly Reeves  |  Reservation 
Rating:
2.0

I called the facility to ask a few questions, but nobody answered. Since I was pressed for time I needed to choose a different storage facility.

Anthony Da Silva  |  Reservation 
Rating:
4.0

The storage unit was clean. The concrete floor had a narrow shallow 1” trench on the edges for water seepage, which was good. Returned Uhaul truck up front.

David Hambleton  |  Reservation 
Rating:
3.0

It all went good

Rebba Martinez  |  Reservation 
Rating:
3.0

The 5x8x10 unit displayed online led me to believe the size of the door measured 5 feet. The concrete border restricts the size to an estimated 4 feet, so I was forced to upgrade.

Brandon Rogers  |  Reservation 
Rating:
5.0

The staff were very nice. You could tell they really like doing their job and helping me.

Danielle Brixey  |  Overall Experience 
Rating:
5.0

This storage facility was perfect for our needs. The young woman in the office was exceedingly helpful and knowledgeable.

Michelle Gouldby  |  Overall Experience 
Rating:
5.0

I have had many conversations with staff over the few years that I have had the storage unit and always found them to be very pleasant and friendly.

JEFFREY MICHAEL GIBSON  |  Overall Experience 
Rating:
4.0

The woman running the office was always very helpful and friendly. The prices were fair and overall it was a great experience. It’s not 24/7 access, that’s the only drawback I can think of.

Michelle Di Ciolli  |  Overall Experience 
Rating:
5.0

Your staff was delightful and professional. She explained everything. I saw the unit and it was just the size I wanted. It was very clean. I was very impressed with your facility.

suzanne brown  |  Reservation 
Rating:
5.0

I was very happy with my choice to use Layton Hills Storage. We never had a problem and the staff was more than amazing! Thanks for everything!

ADDI STEVENSON  |  Overall Experience 
Rating:
4.0

The storage facility employee was extremely helpful and worked quickly to get me into my storage unit.

Michelle Di Ciolli  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top