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Alexia C
Customer Reviews for Layton Crossing Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No dolly or furniture pads and I still got charged
Meladie HI scheduled the pick-up for 0800. The location was closed and they did not put the keys in the lock box. I waited an hour for the attendant to arrive to work. The keys were sitting in his desk with a sticky note next to the keys. I have to imagine the note was to remind someone to put the keys in the lock box. The attendant said sorry about the wait. He also said, the back of the truck should be cleaned out but if it's not just let him know. The attendant should take some ownership and know without a doubt that the vehicle was cleaned. He shouldn't rely on the customer to check for him and let him know if he needs to do his job. Overall not a good experience and I would not recommend this location to others.
Roberto SStart with a full tank of gas instead of 1/4 tank which is done purposefully to get more gas from your customers. Also, I was charged for the insurance protection when I told them I didn't want it and they said they would remove it.
NATHAN DRenting the truck from Layton Crossing was real smooth. The truck was clean and ready when I arrived and I was on my way in a very short amount of time.
Blair THelped me get everything resolved with the mileage and gas.
John LAwesomr experience!
Ernie GWhen I picked up the truck, I wasn't aware of all the info I had to fill out. Would have been helpful to do this beforehand. And not wake people up to verify who I am.
Deb GTruck was dirty and had no gas in it. I barely made it to a gas station after pickup
Michael CMess up everything
Pio PThe person onsite that checked us out did not know how to use the Uhaul System. It took 45 minutes to check out and there was no one else onsite at the time (customers or workers).
Joseph CIt took literally an hour just to complete the reservation and get keys. The software is a joke, and the man at the counter does not know how to work a computer. Very frustrating. Upon return, we could not get the online software to work either! Will never rent from this location again.
Brittany HIt took way way too long to check in and check out-over 30 minutes to check out and 20 minutes to return. The whole UHaul computer system is way too slow.
Jonathan FUhaul system was slow. I waited a total of almost an hour during check out and check in for the system to process information. During my check out, the customer service rep was non-responsive for more than 10 minutes, even when I repeatedly asked for an update.
Chris KThe app was slow and kept making me start over Anne over again.
Richard RFirst let me say I work in Customer service and have never left a bad review for anyone before. I initially reserved the truck for a location within a mile of my home. I was literally moving a fridge around the block, and your company moved the reservation across town. I was called 2 hours before my schedule pick and asked if I could come in early because "she had a class and didn't want to wait for me to get there for my scheduled time. I reserved 1 dolly and was charged for 2 and was charged a gasoline fee when I only drove 9 miles. I have a picture of what I left the gas tank at and the needle never moved. The first quote was $47.00 and was charged $110.24 for all the mistakes. When I called there was no response. This the one of the worst customer service experience I have ever had.
Cecilia PThe webpage for mobile devices which asks to take a photo of my driver's license didn't work.
Kelly HWrong truck size, charged everything up front, not accounting for actual mileage. Place was not staffed, and didn't tell me about check in and check out procedure. Just told me when I was done to "throw the keys in the after hours box" then charged me after.
Ryan GDebbie at this location was amazing! By the time I got to her I have NEVER been so frustrated dealing with any company in my life!!!! Absolutely NO ONE knows what's going on. Everyone I spoke with gave me a different answer. I strongly recommend training for your employees so they are all on the same page!
Mary WSuper efficient for checking the truck in. Very pretty interior.
LAWRENCE JI was confused about the mobile check in and the woman that worked there was VERY helpful. It's also very clean and well maintained, unlike some storage / uhaul facilities.
Melony YNeed to have the directions on the site point to the correct location. The directions on the site take you to Layton hills parkway, not Layton crossing parkway.
RYAN RGreat experience
WESLEY PWonderful experience, great staff, really really clean truck which was greatly appreciated! Would recommend to anyone who needs a moving truck!
MICHELE SEverything was great! A ramp for the small truck would of been helpful but other than that it went good!
BRYCE CI was charged for the rental insurance but did not select that option. Also the U-Haul app was not functional for equipment return i.e. it would not allow me to upload pics
Roger GI feel like the estimate was no where near what I was charged.
Tiffany MHigh recommend this location the customer service was very friendly and professional. She was happily willing to help and answer every question you have. I love this place and will be gladly to come back again.
Annabelle Sthe office lady couldn't sign in her computer and made me download the app and do it all myself. the reason why I GO to a Uhaul place is so I don't have to deal with all the app stuff. I'm moving and need to get on the road ASAP don't have time to download apps on my phone and deal with extra stuff
philip gYour mobile check-in process failed. This location is quite impressive and staff are very good.
Nicholas WThey were closed on sunday so we used the app to return the uhaul truck.
Brett JMaybe don’t make the whole thing confusing as fuck as call, email and text while I’m in the middle of moving saying the truck is marked missing when i did everything as requested.
Jordan JNo print out of paper work, did not explain levels of insurance, or offer it.
David WI understand this company is new to renting U-Haul trucks and this was the first time this particular employee had used the system. We appreciate her figuring it out. Unfortunately it took over an hour to get the reservation right in the computer, get the key out of the box, and clean out the truck (it had not been swept). On the plus side it was cheaper than using the online system.
Thomas SIf the gasoline indicator is just barely less than where it was given the customer a break don't charge a price for gas that is ridiculous. Otherwise everything was in over and beyond quality service thank you again.
Theola C