Customer Reviews for Laymans Automotive and Towing
(Distribuidor de U-Haul del vecindario)

467 comentarios

701 Jefferson St   Harrisonburg, VA 22802
(Off N Main St)

(540) 433-1558

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Services at this Location:

Contáctanos

(540) 433-1558

701 Jefferson St
Harrisonburg, VA 22802
(Off N Main St)

Services at this Location:

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Wonderful people!

Leslie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P. 
Clasificación:
5.0

The lady that took care of us went well beyond the call of duty to make out rental experience a success. Many thanks to her efforts on our behalf.

Bob R. 
Clasificación:
4.0

Location is in sort of awarkward spot as far as parking but the people are very friendly and nice. They are efficient and check in and checkout was super fast. Not a lot of paperwork to do, they have it down to a science. I would definately rent from them again. I recommend them to anyone who needs a rental truck/van/pickup.

Crystal C. 
Clasificación:
5.0

I was very impressed with the help and efficiency at Layman's. They assisted with fast service and didn't expect a lot of computer work.

Anna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
2.0

It was a little bit difficult to find, they were not so nice on the phone, and pickup was kind of a pain.

Alex Mason W. 
Clasificación:
5.0

Everyone was very nice and very helpful

Jerald H. 
Clasificación:
3.0

When I made reservations I had several people from your office call and set up the same reservation for different trucks. Also you wouldn't take my debit card even though there was plenty of money on it

Harry B. 
Clasificación:
3.0

I did not receive the appliance dolly I paid for, and never heard back from U-Haul when I sent a message saying I had to rent a dolly from Home Depot and wanted to be reimbursed.

Angela S. 
Clasificación:
4.0

Clean uhaul trailers from inside

Sandeep S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eston T. 
Clasificación:
5.0

Nada

IRVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
3.0

Location was nearby, but otherwise, experience was a downer. Employees should wear masks (virus protection). Service and desk location would be clean and easily accessible.

David A. 
Clasificación:
3.0

Friendly and efficient service.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

We use Laymans every year and will continue to do so.....thanks

Dean W. 
Clasificación:
5.0

Dale was a total angel and waited for us because we were stuck in traffic.

Susan H. 
Clasificación:
3.0

inside of the truck smelled

BRENT CARLTON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry E. 
Clasificación:
4.0

The office was closed when I dropped off the truck.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kline W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon T. 
Clasificación:
5.0

Dale is fabulous! I will always call her first!

Shriver L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alessandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

Excellent service!

Ronald A. 
Clasificación:
1.0

The location is too small and it is combined with an automotive repair shop. It was tough finding a spot to place the trailer, and because the drop off area is so small, I had to back the trailer across a road to get it into a parking place.

John M. 
Clasificación:
2.0

Clean it up

Dana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

Dale went out of her way to make this work :)

Russ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise C. 
Clasificación:
5.0

Excellent service!

JAMES M. 
Clasificación:
2.0

THERE IS NO KEY DROP BOX!!! The area is SKETCHY and UNSAFE and there was just about NO PLACE to park! I'm FURIOUS with this location!!!!! WHAT WAS I SUPPOSED TO DO WITH THE KEY??????

LORI O. 
Clasificación:
1.0

No key drop off could easily steal truck or trailer

Ashton F. 
Clasificación:
4.0

We had a blow out and it took almost 4 hours to get it fixed

william M. 
Clasificación:
4.0

I followed gps and approached from what turned out to be the rear of the building. It would have been nice to have a sign there indicating the key drop box was around the back.

JILL N. 
Clasificación:
1.0

Store located in a rather run down residential neighborhood.

GREG B. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph N. 
Clasificación:
5.0

No issues with dropoff.

Mark H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
5.0

Very helpful location with 5-star service and no problems with equipment.

Louis J. 
Clasificación:
5.0

My biggest issue is that the truck was not at the location I reserved it. I had to go to another location after having to wait 15 minutes to get a CR rep to pick up the phone and tell me where to pick up truck. Once at that location, I had a difficult time doing online check in and had to wait another 15 minutes to talk to a CR rep. As we were getting ready to get into the truck a couple walked up to me and wanted to know if that was my truck since he had been assigned that truck. I had already gotten the key out of the lock box and he said this was the third place he had been routed. So it seems this was not just my issue but a Uhaul issue.

rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

Older location but awesome staff.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Titus D. 
Clasificación:
5.0

It was great to be able to have the 20ft truck yet we had to do 2 trips unfortunately i was offered the 26 foot truck same price yet i surely thought we would only make one trip I wish i had gotten the 26foot. then i was late returning the truck do to more than one trop I am sorry yet I paid for the lateness. thanks for being so close to everything.

Margaret D. 
Clasificación:
5.0

Great service

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri K. 
Clasificación:
5.0

Very friendly staff. Open longer hours than all other locations around the area and you can count on them to help.

Felix C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
3.0

Personnel were very helpful and efficient.

Kenton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Dale was great, she responded quickly and provided great customer service.

Ernest K. 
Clasificación:
5.0

Dale gave me great service… Highly recommend this location

David S. 
Clasificación:
1.0

I had to stand in line for almost half an hour to get the vehicle I had reserved days earlier. When I got it, the windshield was filthy, with lots of smudges and a very large, disgusting splattering of bird droppings. Cleaning it took me a long time--and it was something the dealer should have done.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric J. 
Clasificación:
3.0

The web page I attempted to use to start the pickup process did not work properly. After initially getting disconnected in a transfer when I called customer service, the lady recommended downloading the app to complete the pickup which worked fine. I'm not sure the next time I need to rent from U-Haul I'll go back here. I will likely go to a full-service location to avoid the hassle of the "automated" process. That being said, the van was in excellent condition and ran like a top. It was exactly what we needed and was pleasant to drive.

JEFFREY L. 
Clasificación:
2.0

The truck fell apart on my trip over the mountains on 48/72. Abs light came on. Stibilitrak light came on. Traction control service light came on. On an icy road! No traction control or stability safety system. And on top of that, I tried to call roadside assistance and got nothing but gift card surveys!

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ardell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARTHUR W. 
Clasificación:
1.0

It was rip off I drove left my leg and I put more gas in the truck charging more money and the drop off location the guy did not want to help me at all very bad experience

ALI I. 
Clasificación:
3.0

Everyone I dealt with today was cool!!! Had a great experience

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix C. 
Clasificación:
5.0

Dale and family were the best - can't get any better then them - "Thank you!"

NATHANIEL P. 
Clasificación:
5.0

nothing, well done

ALLEN L. 
Clasificación:
5.0

good to go!

Gilbert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Carlos F. 
Clasificación:
5.0

Super easy to deal with.

maurren M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicole N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal J. 
Clasificación:
5.0

Thank you to the staff I could not have had any better service. I will always recommend and use U-Haul. Thank you for the convenience.

Joanne T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rees C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

Very easy to check in the truck at the end of our trip. Very friendly.

Sherry B. 
No se han enviado comentarios para esta ubicación.

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