Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)

1,037 reviews

814 W Main St   Jamestown, NC 27282

(336) 886-8203

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(336) 886-8203

814 W Main St
Jamestown, NC 27282

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Clevette R. 
Rating:
2.0

First of all they didn't have an appliance dolly would be really needed had to go and rent one from somewhere else incurred extra fees because of it and felt like I was overcharged

PATRICIA H. 
Rating:
4.0

Easy check out

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

GUILHERME D. 
Rating:
5.0

I already have recommended the location to a neighbor.

CHARLES T. 
Rating:
5.0

Owner was great. We rent from this location again soon

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

yolanda S. 
Rating:
4.0

Customer did not leave a comment.

CONNIE P. 
Rating:
4.0

Customer did not leave a comment.

CONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

TYRONE S. 
Rating:
3.0

The area is crowded and a little difficult to get in and out. Also trying to find the boxes with keys was a bit challenging as well.

Robin Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Chad T. 
Rating:
4.0

Customer did not leave a comment.

CHARRISSE F. 
Rating:
3.0

Wayne David gave me excellent customer service!

GWENDOLYN W. 
Rating:
5.0

Everything went fast and smooth, customer service was a 10.

John B. 
Rating:
1.0

Customer did not leave a comment.

Nick B. 
Rating:
3.0

Customer did not leave a comment.

Drew B. 
Rating:
1.0

We ordered 4 dozen blankets to be included in the truck and they weren't there. Nobody was on on site or answered the phone. Finally when we spoke to Uhaul they told us we had to go pick them up at another location, which we didn't have time for. Very disappointed.

Aaron S. 
Rating:
5.0

I had no problems and the rental experience was excellent.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE C. 
Rating:
4.0

U-Haul had my reservations all mixed up the morning I was supposed to pick up two, 26' trucks, but this particular location stepped up and took the initiative to hepp resolve the situation, so I could avoid driving to different locations that were miles apart

Mike S. 
Rating:
5.0

Wayne is very friendly and accommodating!!

CONNIE P. 
Rating:
5.0

Customer did not leave a comment.

PERRY L. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very easy process and the gentleman I worked with was very nice!

Candace S. 
Rating:
5.0

Customer did not leave a comment.

BRANDONDEXTER J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY E. 
Rating:
4.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

MARCELO O. 
Rating:
1.0

I was overcharged and charged fees that I have never seen before will be reporting to corporate and police

TASHEENA L. 
Rating:
4.0

Customer did not leave a comment.

Alice O. 
Rating:
5.0

Customer did not leave a comment.

ELLEN O. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Truck was very clean . Wayne the owner excellent suggestions on what size truck we needed. Excellent customer service. Thank you Wayne your representative for Uhaul is nothing but excellent

Yolander W. 
Rating:
1.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

I have used this location for the last 5 years on Labor day weekend for transporting merchandise for our annual jazz festival. They have always been courteous, friendly, timely and most of all reliable. I appreciate the service that we receive and will continue to use them in the future. Also, great location - right in the neighborhood!

BERNITA S. 
Rating:
5.0

The proprietor was incredibly nice, thoughtful, and took the time to get it right. I'd highly recommend Lawrence Automotive!

Robert B. 
Rating:
5.0

Great service. Could not have picked a better location.

Jorge F. 
Rating:
5.0

Continue to provide excellent service.!

Patricia T. 
Rating:
5.0

Service was great. I have used this location before. Always friendly, courteous service.

Geraldine J. 
Rating:
5.0

Great place to rent from!

TYRONE B. 
Rating:
5.0

Wayne was great - super helpful and nice! Best uhaul renting experience yet!

ANDREA B. 
Rating:
1.0

If you want to catch a communicable disease this location (814 W. Main St. Jamestown NC) is the place. Trash and jumbled parked cars, trucks and trailers. I was not thrilled to leave my car on this property. My pickup time was 7:15. No one there. No one responded to my calls. I called another Uhaul shop (that ALWAYS GIVES EXCELLENT SERVICE). They got someone to call me and give me the code to get my keys. It was assumed that I would use the app, which i do not. I use ZERO apps. They gas was at less than 1/4 tank. So in addition to being an hour an a half late to my client, I had to immediately stop for gas. And the truck rode like it had 3 wheels. Incredibly rough ride. The radio and A/C worked. We appreciated that.

Allison M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

Our reservation was scheduled for 9 and the uhaul representative did not arrive until at least 9:15. We were on a tight schedule and were delayed.

Kyle M. 
Rating:
4.0

The pickup location was very good, as a very nice person runs it. However, using the Uhaul app and talking to representatives was a complete failure as my reservation was not handled v CB orrectly

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

GARY D. 
Rating:
3.0

No where to park the truck after hours

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Cierra S. 
Rating:
3.0

Customer did not leave a comment.

Trina K. 
Rating:
5.0

Customer did not leave a comment.

BRET A. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Excellent communication and the kindest shop owner!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

MARCOS J. 
Rating:
5.0

The gentleman that helped me was so friendly and polite.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Lynne B. 
Rating:
5.0

The gentleman that assisted me at this location was very kind, professional and knowledgeable about the vehicles and payment processing. It took a while for my funds to be released but I wouldn't say that's an “U-haul” issue (I'm with a credit union and they're just slow). Overall I see no need for improvement, thank you 🙏🏽

Chermaine F. 
Rating:
1.0

UHaul probably cant do anything, the location and the owner of the location was negative and it took me ONE HOUR to rent a pickup truck. There was no where to park in his lot and he was rude to my driver and to me regarding my driver because of where he was parked waiting for me to get the truck. I will not go back there.

ROBIN B. 
Rating:
3.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Wayne is awesome to deal with, very friendly and excellent in service!!

Connie P. 
Rating:
5.0

Customer did not leave a comment.

TRACY F. 
Rating:
2.0

The person did not check the truck in. We were told to leave the vehicle. We had to take a picture of the odometer and he would check it in later.

DEBRA S. 
Rating:
5.0

They had a lot of units in the lot and we had to wait for a trailer to pull out to drop ours off....no big deal... and the personnel there was personable and helpful.

John R. 
Rating:
3.0

Truck well maintained but very old showing a lot of aging.

MARCELLO F. 
Rating:
3.0

I have no complaints regarding the owner nor vehicle maintenance. I'm trouble by the charges that I'm seeing in my account. On July 19, 2021 $160.00 was taken off my account then on July 20, 2021 my account is showing $125.83 negative. Please explain.

KATHY G. 
Rating:
5.0

Customer did not leave a comment.

CATHY E. 
Rating:
2.0

Location opened late and only had one employee so it took almost all hour after my pickup time to get my trailer. Trailer leaked during rain storm.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

RODNEY T. 
Rating:
5.0

Send the right links to do after hours pick up. The links I got let me do online check in but not pick up.

Rebecca J. 
Rating:
2.0

Location was changed after reservation which added a 30 minute drive and mileage without my approval. Yet I was charged for extra mileage although I was nit responsible for the change. The change I was told so I can drive a vehicle that needed repair.

William Z. 
Rating:
4.0

During our move, there was a heavy rainstorm that lasted 15-20 minutes. We had a couple of mattresses that were wet on the side touching the floor. I shared this with the owner and felt like he would address. Otherwise a great experience.

STEPHEN H. 
Rating:
5.0

Great service and fast paperwork.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
2.0

Inadequate my reservation online and scheduled mobile pick-up. When I tried to pick up the truck, it was not ready. The location was not open and didn't open until 30 minute after my reservation time. There was a line at the door of others who had booked online. In the end, I wasn't able to get my truck until an hour after my reservation. I will never book at this location again.

KENNEYON B. 
Rating:
5.0

Customer did not leave a comment.

JOHNEISHA S. 
Rating:
4.0

Wayne was friendly and easy to work with.

TERRY C. 
Rating:
2.0

The location was packed with Uhaul trucks and random cars. There was no where to park Uhaul-we had to park it blockingthe driveway (all other vehicles were also blocking every entrance)

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

CESAR T. 
Rating:
5.0

I picked up the rental using the mobile app. In the middle of the check-in process I received a call. When I returned to the app after the call, it had completed the check in process without my being able to submit photos of the truck or of the fuel gauge or odometer. It turned out not to be an issue, but it would have been nice to be to pick up where I left off. Other than that, the process of picking up and returning the rental via the mobile app is quite nice. Thanks for continuing to innovate!

Jeffery C. 
Rating:
5.0

Customer service was great and Wayne made sure it was a smooth transaction. One suggestion would be to consider a dedicated parking/service lane area and a dedicated return lane area for larger equipment. I appreciated the attention to detail and service. I would recommend this location.

BRUCE V. 
Rating:
5.0

Very accommodating to situation that came up and was resolved quickly

Bill R. 
Rating:
4.0

Wayne the owner, is simply amazing, very helpful & friendly. Excellent service at this location!

connie P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

ALLYSON S. 
Rating:
5.0

Customer did not leave a comment.

LEANDER M. 
No reviews have been submitted for this location.

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