Customer did not leave a comment.Tom G.
Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)
Jamestown, NC 27282
Services at this Location:
- Mon–Fri9 am–5 pm
- Sat–Sun9 am–12 pm
Special Operating Hours
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 4/3/2024: Closed
- 4/4/2024: Closed
- 4/5/2024: 3:30 pm - 5:00 pm
- 4/8/2024: Closed
- 4/9/2024: Closed
- 4/10/2024: Closed
- 4/11/2024: Closed
- 4/12/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Irwin H.
Customer did not leave a comment.Kenneth H.
Very friendly!!Wade Y.
Great customer serviceANAND S.
Customer did not leave a comment.Ann D.
Customer service was excellent.Festo K.
Customer did not leave a comment.Christina P.
Costs not disclosed when renting even though I asked about all charges. I would consider is a shady way of conducting business.joe H.
Their customer service is stellar. You don't need any special treatment because I have always been treated like I am their only customer and they really try to give good info and all charges are as shown upfront. I think this is the best location I have used.TONI G.
I have no improvement suggestions. I just wanted to say the 2 men that have helped me at this location have been above and beyond accommodating...They were very helpful and friendlyCHRISTINE S.
Customer did not leave a comment.Steven J.
I have never rented a uhaul this way. But this was the best way for me and I liked it a lot.Alecia S.
Customer did not leave a comment.Barbara W.
Received great customer service.Dennis D.
Very rude phone call when we were taking truck back. Attendant threatened us with police action as we were 2 hours late with truck due to significant rain delay.ericka C.
Phil was so nice and accommodating.Caren S.
Customer did not leave a comment.Lloyd H.
I love this location. Phil was incredibly helpful and kind and very responsive. This would be my preferred U-Haul rental location even if I didn't live in Jamestown.Judy M.
The rep was very knowledgeable. Explained everything to us and was overall amazing. Will definitely use that Jamestown, NC location again.Sasha D.
All goodDavid B.
The location was good. The service was good too.LaTonya W.
Very helpfulFAISON H.
the experience was goodHerman H.
Customer did not leave a comment.Jan E.
The lot to leave the truck is so poorly maintained. There are TONS of potholes/giant dips/grass growing through concrete throughout and it's hard to avoid all of this-you could literally cause damage to the trucks. My husband happens to be a CDL driver so he was able to maneuver more easily. The lot is disorganized and it is unclear where to leave the truck because you inevitably end up parking another vehicle in. The other concern is that the instructions for where to leave equipment DO NOT indicate that all dollies/blankets/hand trucks need to be locked in the cab of the truck if dropped off after-hours. We received a call from someone at Lawrence Automotive after we left the location indicating that theft of those items is our responsibility and that we should have known to put them in the cab prior to locking the door and dropping the key in the drop box. He offered no solutions other than to make us aware of that. We chose to return and put our personal lock on the outside of the truck and leave that key in the lock box as well. He honestly should have gone out to his place of business to take care of it after learning that no instructions were provided to us. He only offered to let us take our chances and that he has cameras at the property and could try to monitor. No offer to mail our lock to us. Limited concern for the extra time and energy spent on this. We came from WI and were returning to WI after putting our items in storage for our upcoming move. Very disappointing drop location and service.Michael I.
The service is good. The in charge is so friendly and approachable.Eva A.
Have newer vehicles available!Ed H.
Everything was great..No Problems at all..Great Customer Service...EARL G.
This was the worst place in the nation. Trash up to the roof.!!!!Robert M.
Customer did not leave a comment.Andrea B.
Customer did not leave a comment.RODERICK C.
location is hard to get in and out of but is very visable and conviently located next to a 711 to refuel.Charles K.
Customer did not leave a comment.Erick J.
Customer did not leave a comment.Steve D.
the guy working was super helpful but the drop-off building was a dumpJohn R.
Customer did not leave a comment.Adam M.
Mr. Paul did a great job. Fast and friendly service.TEDDY G.
Need more parking available.Linda B.
My only complaint is that I never received a receipt via email from when I returned the trailer to the return location.David H.
Customer did not leave a comment.AARIN H.
Computer system crashed nationwide and delayed rental by 5 hours. Lawerance Automative was very helpful.Edward M.
Customer did not leave a comment.paul S.
Easy pick up and friendly serviceAllen M.
Thank you PhilNedra M.
Junk everywhere in the building. No place to pull into property (buisness), difficult access to equipment to hookup to trailer. Staff was nice guy and knew his job.Louis G.
great customer service and supportDave H.
Customer did not leave a comment.Andy L.
Customer did not leave a comment.Catina M.
A little hard to get in and out of with a trailer, but someone was there immediately to help me and give directions.Chris G.
Customer did not leave a comment.ORANE T.
Not an ideal location but might be convenient to you. There is no parking if you plan to leave a vehicle on site till your returnTrevor A.
Customer did not leave a comment.Reynaldo M.
The attendant is always pleasant helpfulWillie B.
Customer did not leave a comment.Brian S.
Stay as u areMary M.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.MCKENZIE H.
The truck was in poor condition when picked up, and we are now being charged a cleaning fee that is being contested.Robert S.
Customer did not leave a comment.Sherri C.
Customer did not leave a comment.HUBERT P.
Customer did not leave a comment.Brooks S.
Truly great customer service. I wouldnt change a thing, very friendly and easy going person and equipment did what we needed. Will be using this location for future rentals for sure!Eric L.
Customer did not leave a comment.Pamela L.
The service is always super efficient! Very helpful attendant!Willie B.
Great Service !William B.
It went well!Willie B.
I always rent my uhaul equipment from Lawrence Automotive. Excellent dealer.DAVID P.
Customer did not leave a comment.Marcela T.
The property is a bit short on parking space. It was funny (amusing type funny) when the persons ahead of me in line said they were there to pick up a 20 foot truck and I had just pulled in with a 20 foot truck. Easy handoff.Michael W.
Customer did not leave a comment.Whitney S.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Akira M.
pus the truck was old and ragged. it also used a lot of gasHARRY W.
This was the first time that I had rented from U Haul and I was very happy with how easy it was. I had called Lawrence Automotive a week before I needed to pick up the van and Wayne was very helpful in making sure that it was ready for me when I had scheduled the pickup time.Peter S.
Loading ramp on 2 six footer is too shortShawn C.
Attendant was very knowledgeable and very friendly. I'll use this location again.Philip Y.
Customer did not leave a comment.Brett C.
The service could not be better. The location is perfect for Jamestown residents. Local is best!Lolita M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.FAISON H.
Make sure agent provides and review contract with customer before renting out equipment. Also to do walks around inspections of the vehicle. Last, agent should never sign and forge a customers signature on agreements.Pamela S.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Naqash A.
The rental did have a leak across the back closer to the car. Luckily nothing of value got wet.Terry C.
Lawrence Automotive always goes above and beyond to make sure I can rent exactly what I need. I will not rent any place else!Lori B.
Only downside was the size of the truck, it was listed as a truck you could fit a one bedroom in but I couldn't get a king size mattress in there by itselfLawrence G.
The owner was very niceBettye C.
I wish there was parking at the actual site! It took me just a minute to find it. Other than that everything was perfect! The gentleman who helped me was so kind and accommodating. Picking up the truck was easy and quick! Great service goes a long way :)Alec G.
Add somewhere to parkSHARON P.
Customer did not leave a comment.Cleopatra M.
The truck was not full of gas when I picked up - about 3/4 full, but I did not take a photo unfortunately. My photo only got a picture of the mileage when I picked up. I did return the truck full of gas. Would appreciate a credit for either the mileage charge of some of the gas.Laura H.
Customer did not leave a comment.SHEENA D.
Great manager & GREAT customer service.Avie S.
Make sure to keep track of actual mileage on the vehicles so customers don't get over charged !!! And GAS when the vehicles leave the lot !!!Noah C.
Mr. Lawrence is always so pleasant and helpful. He always has a decent inventory too.Lori B.
Explain the towing feature. Costly when not turned offJerry D.
Customer did not leave a comment.rachel F.