Customer Reviews for Lavonia Self Storage
(U-Haul Neighborhood Dealer)

124 reviews

55 Brickyard Rd   Lavonia, GA 30553

(706) 460-3120

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(706) 460-3120

55 Brickyard Rd
Lavonia, GA 30553

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, everything was great. And the rental agent was very polite and courteous, and in general had a great attitude. Thank you. Jonathan Kristosik.

John Krist 
Rating:
5.0

Customer did not leave a comment.

Ron Smith 
Rating:
5.0

Very accommodating when I was to drop the truck off.

Kim Shelton 
Rating:
5.0

Customer did not leave a comment.

Eric Daniel Pawelski 
Rating:
5.0

Customer did not leave a comment.

Wayne Kidd 
Rating:
5.0

Customer did not leave a comment.

jessica acosta 
Rating:
4.0

Customer did not leave a comment.

Lorri Bickel 
Rating:
5.0

Kyle was great to work with.

JOSEPH FOSTER 
Rating:
3.0

There needs to be better communication between the pick up and drop off places, because it just cost a fortune, and you’re told different things on each end. We were told around $277, and now at almost $1,000 later… had nothing but issues, just thanking God we made it here safe.

Dylan DeFrates 
Rating:
5.0

Great guy to work with

Tony Stacy 
Rating:
5.0

Customer did not leave a comment.

John Milota 
Rating:
5.0

Customer did not leave a comment.

Tiffany Travelstead 
Rating:
5.0

Customer did not leave a comment.

Letha Richardson 
Rating:
5.0

The owner works great with the customer. Thanks

Shane Walters 
Rating:
1.0

BIG ISSUE WITH UHAUL First site I was told to go pick up truck, was out of business? "I" had to follow thru to find this out. Second location assigned, does not carry trucks only trailers. AGAIN< "I" had to find this out. NO ONE EVER CALLED ME FROM UHAUL !!!! IF I DID NOT FOLLOW THRU I WOLD HAVE NEVER HAD A TRUCK TO MOVE. A REFUND IS IN MOND FOR UHAUL TO PAY AS I DID ALL THE WORK ON THIS!!!! I had to do this myself.

david Kostka 
Rating:
5.0

extremely well run facility

kenneth duncan 
Rating:
1.0

Went to pick up the truck and no one was there. Also on the lot there was only 1 truck and it was a 26'. I ordered a 10'... Trying to reach some one at UHaul was almost impossible...

June Peevy 
Rating:
5.0

Customer did not leave a comment.

Mark Victory 
Rating:
5.0

Customer did not leave a comment.

Paul Milea 
Rating:
5.0

Very good runny truck and clean equipment, good pickup and drop locations

Shawn Lance 
Rating:
5.0

Customer did not leave a comment.

jennifer Jordan 
Rating:
5.0

Customer did not leave a comment.

Riley OBrien 
Rating:
3.0

Customer did not leave a comment.

Ronald Williams 
Rating:
5.0

Very nice person waiting on us.

MARTHA PRATHER 
Rating:
3.0

Truck was not ready due to previous renters not returning it on time or with gas. Had to wait while they got gas and they filled it less than half. Had people waiting to help at the house due to the half hour delay. Not U-Hauls fault but still annoying. Please don't schedule such tight turn around times!

Crista Royal 
Rating:
5.0

Kyle was friendly and helpful. He handled the transaction quickly. He helped me attach the trailer and answered any questions that I had. The trailer was in good operating condition and worked as designed for the entire trip.

WILLIAM FREDERICK 
Rating:
5.0

Customer did not leave a comment.

Debra Gould 
Rating:
5.0

Great location, the owner even came in early. To notch service!

ANTHONY GREEN 
Rating:
5.0

Customer did not leave a comment.

Tyler Vaughn 
Rating:
5.0

Keep up the good customer service

JAMES TOLIVER 
Rating:
5.0

Customer did not leave a comment.

DAVID WAYLAND 
Rating:
3.0

I was in need of a uhaul urgently and this place was convenient and easy to get to..easy accessible getting keys I was pleased

natalie coon 
Rating:
5.0

Kyle was amazing! Easy to rent! I will definitely recommend this location.

DEBORAH OBRIEN 
Rating:
5.0

The Staff, location and equipment were great!

DALE STONE 
Rating:
5.0

Customer did not leave a comment.

TIFFANY ALLEN 
Rating:
5.0

U-Haul itself, screwed up my reservation, of course. Because that's what they seem to do best. However, Kyle made things right. Without him, would never been able to pickup the truck. He's a stand up guy dedicated to excellent customer service. Highly recommend doing business with him personally.

Robert Huff 
Rating:
5.0

Customer did not leave a comment.

BOBBY DIXON 
Rating:
5.0

Customer did not leave a comment.

JODY GRAHN 
Rating:
5.0

Customer did not leave a comment.

Kevin Hoffman 
Rating:
5.0

Easy to get to place run by friendly folks!

Dale Stone 
Rating:
5.0

Very pleasant experience.

Patricia Dwyer 
Rating:
5.0

Customer did not leave a comment.

Mike Bauknecht 
Rating:
5.0

Customer did not leave a comment.

Glennis Doyle 
Rating:
5.0

Customer did not leave a comment.

Revonda Douglas 
Rating:
5.0

Customer did not leave a comment.

Tasha Johnson 
Rating:
5.0

Staff was available if I had any questions with the online check in. Perfect start.

Christina Reyes 
Rating:
5.0

The truck we had was crapola. Needed maintainence badly. Ran very crappy. Ran on 5 cylinders, spit and sputtered all the way. Luckily we had only a few miles to use it. The agency we rented from was excellent in their service and representation and I would use them again. Just not that vehicle.

jodi moore 
Rating:
5.0

Customer did not leave a comment.

Ann George 
Rating:
5.0

Customer did not leave a comment.

Amy Odom 
Rating:
5.0

My first time to deal with this location and I would highly recommend this dealer and storage area. Friendly and very competent with helping complete my move!

Dianne Hocut 
Rating:
5.0

Customer did not leave a comment.

Amber Little 
Rating:
1.0

No one there to check the truck in. I don't like doing this online. If I hadn't been vigilant when renting the truck and have someone to mark damage then the place I returned the truck could of charged me for the damage.

Vanessa Trejo 
Rating:
5.0

Customer did not leave a comment.

MIke youngblood 
Rating:
5.0

Fix the issue or replace vehicle. Don’t let your customer continue driving and just advise them, “if it overheats again, pull over for a few minutes until it cools down.” Also it was unacceptable or for the type inconvenience we experienced to only be given a refund of $30. I will definitely rethink using your company again.

Halina Raynor 
Rating:
4.0

The owner/operator was very helpful and friendly.

David Leslie 
Rating:
5.0

Fastest u-haul experience I've ever had. Would highly recommend this location.

Steve Collins 
Rating:
5.0

No one contacted me to let me know this location was closed on Sunday

Mia Blair 
Rating:
5.0

took over the drop off so I had to nothing except turn in my paperwork. Great experience

Grey Hodges 
Rating:
5.0

Customer did not leave a comment.

herbert plummer 
Rating:
5.0

Prices a little lower would be perfection throughout

Roy Wood 
Rating:
5.0

Offer: rent-helpers, men with muscles

Debbie Joiner 
Rating:
5.0

Friendly professional staff. Thank you for the great personal service.

Roy Wood 
Rating:
3.0

Was originally given 2 different locations to drop off equipment Website difficult even with customer service on phone could still not complete return

Stewart Schwartz 
Rating:
3.0

Website more user friendly Even with customer service on phone I could not complete return

Stewart Schwartz 
Rating:
5.0

Easy to find location. Good folks to work with from start to finish.

Dale Stone 
Rating:
5.0

Great customer service and very friendly.

Janis Yarbrough 
Rating:
4.0

Customer did not leave a comment.

Richard Murray 
Rating:
5.0

Very friendly staff

James Godfrey 
Rating:
5.0

Customer did not leave a comment.

CHRIS WHATLEY 
Rating:
1.0

There was a young person at the desk who didn't know anything...had to call someone to help unhook my SUV from the trailer...also, couldn't help put trailer in its spot

ALICE VALENTINE 
Rating:
3.0

Post hours of operation at drop off location

Brian Louzader 
Rating:
5.0

Customer did not leave a comment.

Timmy Fawcett 
Rating:
3.0

Customer did not leave a comment.

Peggy Kauffman 
Rating:
4.0

Customer did not leave a comment.

James Preston 
Rating:
5.0

Customer did not leave a comment.

Will Foster 
Rating:
5.0

Customer did not leave a comment.

Rex Lieffers 
Rating:
4.0

Customer did not leave a comment.

James Zeigler 
Rating:
5.0

Good communication. Easy to work with.

Lee Eernisse 
Rating:
5.0

Easy, easy, easy!

Wayne Beck 
Rating:
5.0

Customer did not leave a comment.

REGINA BRANNING 
Rating:
5.0

Customer did not leave a comment.

Tony Mobley 
Rating:
5.0

Customer did not leave a comment.

JERRY JACOBS 
Rating:
5.0

I really like the fact that you can return the rental at any time and through the app take pictures and drop it off without any help. That was a great idea

Clayton stanyer 
Rating:
5.0

Customer did not leave a comment.

Roy Dove 
Rating:
5.0

Easily accessible location.

Glenn Martin 
Rating:
2.0

No one on sight available at drop off location.

Larry Cosby 
Rating:
5.0

Kyle was very helpful, friendly, and accommodating.

Lowell Belue 
Rating:
5.0

Customer did not leave a comment.

Harbin Lumber 
Rating:
3.0

I’m not going to recommend U-Haul to anyone ever - period.

Michael Ferguson 
Rating:
5.0

Customer did not leave a comment.

Thomas Carter 
Rating:
5.0

Customer did not leave a comment.

greg shea 
Rating:
5.0

Kyle was so nice and helpful to me. Great drop off location. He was very flexible to work with my crazy moving schedule.

Susan Lee 
Rating:
5.0

Customer did not leave a comment.

Richard Dwozan 
Rating:
5.0

Customer did not leave a comment.

Randy Clark 
Rating:
5.0

Great experience

Michael Quintero 
Rating:
5.0

Customer did not leave a comment.

Tyler Coker 
Rating:
5.0

Kyle Foster was amazing. He answered all of my questions and concerns and if he didn't have the answers right then he found them and called me back in a timely manner. He has great customer service skills and I will recommend anyone in that area to go to him first. Such a great experience.

Heather Richmond 
Rating:
5.0

Customer did not leave a comment.

Amy Forbes 
Rating:
5.0

Customer did not leave a comment.

pam skinner 
Rating:
5.0

Customer did not leave a comment.

WAYNE BECK 
No reviews have been submitted for this location.

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