Customer Reviews for Lavish Living
(U-Haul Neighborhood Dealer)

223 reviews

2602 Pierce St   Houston, TX 77004

(713) 405-1992

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(713) 405-1992

2602 Pierce St
Houston, TX 77004

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 11 am–3 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lee Boyer 
Rating:
3.0

Customer did not leave a comment.

Brandi Smith 
Rating:
5.0

Great customer service

Salvador Valadez 
Rating:
1.0

Customer did not leave a comment.

ashlee miller 
Rating:
4.0

Customer did not leave a comment.

James Nash Sr 
Rating:
1.0

I was over charged for a truck, when I came to pick up the truck the employee gave me a key to a truck that was not registered to me it didn’t match the license plate number that was texted to me. The employee told me that he was going to correct it and when I dropped off it wouldn’t let me return the truck because he never switched it. I only traveled 13 miles and was charged for 20 extra miles, the gas was put back on full and I was charged for gas also. I tried calling to resolve the issue he did not pick up, Thank god I took pictures, this place is a scam and I will be reporting it.

Tajuanna Richardson 
Rating:
5.0

Great guys also unloaded my truck in the storage nice and neatly made everything fit

TOM LY 
Rating:
5.0

Friendly and helpful staff. Easy process of pick up and drop off.

Michael Adams 
Rating:
2.0

No physical office located at this place. Had to call the number. The place was all muddy and wet. No customer parking.

Swojani Shrestha 
Rating:
1.0

The worst place ever.

Seyfullah Kaysadu 
Rating:
5.0

Customer did not leave a comment.

Janeth Amador 
Rating:
5.0

Customer did not leave a comment.

Alonzio Webb 
Rating:
5.0

Great location very accommodating had to reach out to them before hand to assure availability but they were timely and fast

Paul Tracy 
Rating:
5.0

Everything was good

James Snow 
Rating:
3.0

The location was like parking in a swamp.

Wallace Gibbs 
Rating:
5.0

Very helpful staff

Janie Cruz 
Rating:
5.0

Great service

Joyce Harvey 
Rating:
5.0

Customer did not leave a comment.

Zemyria Short 
Rating:
5.0

It was great! No hassle, and service person was very professional.

Stephanie Aldridge 
Rating:
5.0

Excellent service!!

Alicen Newman 
Rating:
5.0

Very knowledgeable group of people was able to help me visualize how to pack my trailer perfectly HIGHLY RECOMMEND. I used them to load the trailer for me and they were fast and got all my belongings on with room to spare.

Cameron Wolfe 
Rating:
5.0

Jordan went above and beyond. I got sick in the middle of my rental time and Jordan was top notch in his service, kindness, and followthrough.

Christina Terry 
Rating:
5.0

Customer did not leave a comment.

carlos CAMPUZANO 
Rating:
2.0

Customer did not leave a comment.

Graham Johnson 
Rating:
2.0

The truck was old and didn't run properly

Christopher Russell 
Rating:
3.0

Customer did not leave a comment.

Patrick Geddes 
Rating:
5.0

Customer did not leave a comment.

Tommy Smith 
Rating:
5.0

Very nice people had my truck waiting for me they even came by and deep cleaned my old apartment so I could get deposit back

Darren Holmes 
Rating:
5.0

Nice drop off location had them come by and mount my TVs and they hid all the wires

LUIS VITERI 
Rating:
5.0

Very accommodating location even when office was closed

James harris 
Rating:
5.0

Customer did not leave a comment.

DIANNE COLLIER 
Rating:
5.0

Great experience

Anthony DiNota 
Rating:
5.0

Customer did not leave a comment.

Freddie Wyatt 
Rating:
5.0

Very friendly and helpful

amgad albuaari 
Rating:
3.0

Customer did not leave a comment.

Eddie Gaines 
Rating:
5.0

Amazing Service!!! Will be back!!

Amir Jamal 
Rating:
5.0

Customer service was excellent! Moving was easy and I will definitely use this Uhaul location again!

Candace Jackson 
Rating:
5.0

Customer did not leave a comment.

James Michael Ham 
Rating:
5.0

I really appreciate the great quality customer service this location provided me. I will definitely use them again in the future.

Jessica Lerma 
Rating:
5.0

Customer did not leave a comment.

Alton E Robertson 
Rating:
5.0

Very accommodating location came after hours to help me take the trailer off my vehicle

Ramazan Peksak 
Rating:
5.0

Very helpful people call in advance for great service

Enrique Hernandez 
Rating:
5.0

Very knowledgeable guy about all things uhaul really saved me some money

Jhaimie Saucedo 
Rating:
5.0

Very helpful and attentive will use again. They didn’t have a office yet and my experience was pleasant so with an office I’m sure this would be even better.

Chinedu Obiakara 
Rating:
3.0

The outside is rough but it is getting a make over. The owner was great, polite and very helpful. Was in and out in no time.

Daina Lambert 
Rating:
5.0

Very accommodating location kind of tight to drive in to but very helpful

Bradford Lewis 
Rating:
5.0

Make sure you call for fastest service…location is remote while construction is being done. Very accommodating when calling in advance.

Syreeta Bowman 
Rating:
5.0

Very accommodating location.

Ahmeera Bennett 
Rating:
1.0

I had a reservation and even though it was only about two hours earlier, this remote location was not prepared for my arrival at all. It is a dump like building and I asked one of the two men in the shack if I was in the right place and they just pointed and said over there, not here. English was very limited. I call the number on my reservation and someone said who are you???? I was told to pick out at truck with number ####? And I had to find the truck and was given instructions how to unlock the truck, I couldn’t hear because of a very loud generator being use in the shed by the two men. This was horrible.

Gary Schoolfield 
Rating:
5.0

Very inviting people and very helpful

Tinaundra thompson 
Rating:
1.0

This was the most trashy location for drop off. There was no one there to assist. The lot is literally a small field with loose wood and debris that could possibly puncture vehicle tires. There were random men parked and hanging out in the lot, so I would not recommend to any female for safety concerns.

Beverly Walker 
Rating:
2.0

The truck had someone else’s shorts in the cabin as well as random papers. I noted this during the online check out process. I noted it in the drop off process but I was still charged a $25 cleaning fee because I was honest about the condition of the truck, the condition I was not responsible for. I don’t think it’s fair to add a cleaning fee onto someone who was reporting a mess left by the previous user.

Derrick Williams 
Rating:
1.0

Worse experience ever. The truck was dirty, like there were short pants inside. Smell like someone smoked inside, and the cargo space smell like a homeless sleep there. Very disappointed. The truck has a problem with the gas valve. You don't know exactly how many games it has.

Angel Malave 
Rating:
5.0

Customer did not leave a comment.

thomas benjamin 
Rating:
4.0

Very easy to work with them.

Paci Cantu 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Richardson 
Rating:
3.0

Customer did not leave a comment.

ALDA RIVAS 
Rating:
5.0

Had no office because of construction but everything went well … left my car over night and had no problem

Cedrick Morris 
Rating:
5.0

Awesome customer service

danil kurochkin 
Rating:
5.0

Smooth process got to location keys were waiting on me

shanuntra ellis 
Rating:
3.0

Customer did not leave a comment.

CHARLES CONDER 
Rating:
5.0

Very helpful staff … very accommodating

Leona Curry 
Rating:
5.0

These guys were great very accommodating and helped us load and unload our truck. VERY PROFESSIONAL crew. Will use again

MATTHEW JOHNSON 
Rating:
2.0

Nobody was there to receive the vehicle. I was told to leave the keys under the seat with the door unlocked. I left the vehicle clean and full of gas. Then two days later they charged me for not filling up the tank. That’s absolutely not true. Made the mistake of not taking a picture of the full tank.

Rene Garza 
Rating:
5.0

Customer did not leave a comment.

GREGORY CHEEKS 
Rating:
3.0

Customer did not leave a comment.

Shane Emilien 
Rating:
4.0

Customer did not leave a comment.

Kenneth Maxwell 
Rating:
5.0

Customer did not leave a comment.

Anthony Coe 
Rating:
5.0

Customer did not leave a comment.

Kennedi Fenner 
Rating:
5.0

Customer did not leave a comment.

Raina Rodney 
Rating:
5.0

Everything was great!

Mary Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Rodrigo Salcido 
Rating:
1.0

Did not explain any information about the transaction tell me one thing was going to be coming out of my credit card when I looked at it another different price

Patricia Robinson 
Rating:
5.0

Customer did not leave a comment.

Sharon McKinney 
Rating:
5.0

Customer did not leave a comment.

Sakeidra Magic 
Rating:
5.0

Nice people hooked up the trailer checked everything 2 times out his hand on everything he checked lights wires chains in freezing ice and rain

Dewey Gibson 
Rating:
5.0

Customer did not leave a comment.

Santo Aloak 
Rating:
3.0

Don't charge so much money.

Loston Moore 
Rating:
5.0

A little more signage and directions for customers would be helpful, but I thought the staff was great. Very quick to help and made sure I was squared away before I left.

adam landen 
Rating:
5.0

Great service will use them again

Anissa Dennis 
Rating:
5.0

They are always professional and courteous.

Lowell Thomas 
Rating:
5.0

Nothing

pearl Barnes 
Rating:
2.0

Dirtiest Uhaul I've rented

Enrique Saavedra 
Rating:
5.0

Customer did not leave a comment.

Romeka Walter 
Rating:
5.0

Customer did not leave a comment.

Cristina Gomez 
Rating:
5.0

Customer did not leave a comment.

Yawei Su 
Rating:
5.0

Customer did not leave a comment.

James Scott 
Rating:
4.0

Customer did not leave a comment.

Quentin Pace 
Rating:
5.0

I have used this location more than once and the service is excellent.

Lowell Thomas 
Rating:
5.0

Very inviting location with very personable staff

Mayra Alvarez 
Rating:
5.0

Very great location very knowledgeable about equipment. Assisted putting trailer on vehicle… customer service was outstanding.

Dorothy Johnson 
Rating:
5.0

Customer did not leave a comment.

SHAWN PARKER 
Rating:
1.0

the 10in truck was not clean had alot of trash storge of the truck the front the truck was muddy and trash i spend 2hrs of my time clean this van so i can put my belongs in to move he was running and hiding inside the building locked doors he over charge me we i first enter the building it was dark he didnt have the lights didnt cut them on while i was there he has shady customer service

Raechelle Anderson 
Rating:
5.0

Customer did not leave a comment.

Frederick Trotter 
Rating:
5.0

Customer did not leave a comment.

JARED KALMUS 
Rating:
5.0

Customer did not leave a comment.

JEAN STEINHARDT 
Rating:
5.0

Customer did not leave a comment.

Steven Toups 
Rating:
1.0

They weren’t there for the drop off

Alfredo Molina 
Rating:
5.0

Customer did not leave a comment.

Shekher Adolph 
Rating:
5.0

Very nice and helpful. Very flexible. Great experience.

Joseph Mason 
No reviews have been submitted for this location.

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