Customer Reviews for Lavish Living
(U-Haul Neighborhood Dealer)

222 reviews

2602 Pierce St   Houston, TX 77004

(713) 405-1992

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(713) 405-1992

2602 Pierce St
Houston, TX 77004

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–5 pm
  • Fri-Sat: 8 am–5 pm
  • Sun: 11 am–3 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Brandi S. 
Rating:
5.0

Great customer service

Salvador V. 
Rating:
1.0

Customer did not leave a comment.

ashlee M. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
1.0

I was over charged for a truck, when I came to pick up the truck the employee gave me a key to a truck that was not registered to me it didn't match the license plate number that was texted to me. The employee told me that he was going to correct it and when I dropped off it wouldn't let me return the truck because he never switched it. I only traveled 13 miles and was charged for 20 extra miles, the gas was put back on full and I was charged for gas also. I tried calling to resolve the issue he did not pick up, Thank god I took pictures, this place is a scam and I will be reporting it.

Tajuanna R. 
Rating:
5.0

Great guys also unloaded my truck in the storage nice and neatly made everything fit

TOM L. 
Rating:
5.0

Friendly and helpful staff. Easy process of pick up and drop off.

Michael A. 
Rating:
2.0

No physical office located at this place. Had to call the number. The place was all muddy and wet. No customer parking.

Swojani S. 
Rating:
1.0

The worst place ever.

Seyfullah K. 
Rating:
5.0

Customer did not leave a comment.

Janeth A. 
Rating:
5.0

Customer did not leave a comment.

Alonzio W. 
Rating:
5.0

Great location very accommodating had to reach out to them before hand to assure availability but they were timely and fast

Paul T. 
Rating:
5.0

Everything was good

James S. 
Rating:
3.0

The location was like parking in a swamp.

Wallace G. 
Rating:
5.0

Very helpful staff

Janie C. 
Rating:
5.0

Great service

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

Zemyria S. 
Rating:
5.0

It was great! No hassle, and service person was very professional.

Stephanie A. 
Rating:
5.0

Excellent service!!

Alicen N. 
Rating:
5.0

Very knowledgeable group of people was able to help me visualize how to pack my trailer perfectly HIGHLY RECOMMEND. I used them to load the trailer for me and they were fast and got all my belongings on with room to spare.

Cameron W. 
Rating:
5.0

Jordan went above and beyond. I got sick in the middle of my rental time and Jordan was top notch in his service, kindness, and followthrough.

Christina T. 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
2.0

Customer did not leave a comment.

Graham J. 
Rating:
2.0

The truck was old and didn't run properly

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Tommy S. 
Rating:
5.0

Very nice people had my truck waiting for me they even came by and deep cleaned my old apartment so I could get deposit back

Darren H. 
Rating:
5.0

Nice drop off location had them come by and mount my TVs and they hid all the wires

LUIS V. 
Rating:
5.0

Very accommodating location even when office was closed

James H. 
Rating:
5.0

Customer did not leave a comment.

DIANNE C. 
Rating:
5.0

Great experience

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Freddie W. 
Rating:
5.0

Very friendly and helpful

amgad A. 
Rating:
3.0

Customer did not leave a comment.

Eddie G. 
Rating:
5.0

Amazing Service!!! Will be back!!

Amir J. 
Rating:
5.0

Customer service was excellent! Moving was easy and I will definitely use this Uhaul location again!

Candace J. 
Rating:
5.0

Customer did not leave a comment.

James Michael H. 
Rating:
5.0

I really appreciate the great quality customer service this location provided me. I will definitely use them again in the future.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Alton E R. 
Rating:
5.0

Very accommodating location came after hours to help me take the trailer off my vehicle

Ramazan P. 
Rating:
5.0

Very helpful people call in advance for great service

Enrique H. 
Rating:
5.0

Very knowledgeable guy about all things uhaul really saved me some money

Jhaimie S. 
Rating:
5.0

Very helpful and attentive will use again. They didn't have a office yet and my experience was pleasant so with an office I'm sure this would be even better.

Chinedu O. 
Rating:
3.0

The outside is rough but it is getting a make over. The owner was great, polite and very helpful. Was in and out in no time.

Daina L. 
Rating:
5.0

Very accommodating location kind of tight to drive in to but very helpful

Bradford L. 
Rating:
5.0

Make sure you call for fastest service…location is remote while construction is being done. Very accommodating when calling in advance.

Syreeta B. 
Rating:
5.0

Very accommodating location.

Ahmeera B. 
Rating:
1.0

I had a reservation and even though it was only about two hours earlier, this remote location was not prepared for my arrival at all. It is a dump like building and I asked one of the two men in the shack if I was in the right place and they just pointed and said over there, not here. English was very limited. I call the number on my reservation and someone said who are you???? I was told to pick out at truck with number ####? And I had to find the truck and was given instructions how to unlock the truck, I couldn't hear because of a very loud generator being use in the shed by the two men. This was horrible.

Gary S. 
Rating:
5.0

Very inviting people and very helpful

Tinaundra T. 
Rating:
1.0

This was the most trashy location for drop off. There was no one there to assist. The lot is literally a small field with loose wood and debris that could possibly puncture vehicle tires. There were random men parked and hanging out in the lot, so I would not recommend to any female for safety concerns.

Beverly W. 
Rating:
2.0

The truck had someone else's shorts in the cabin as well as random papers. I noted this during the online check out process. I noted it in the drop off process but I was still charged a $25 cleaning fee because I was honest about the condition of the truck, the condition I was not responsible for. I don't think it's fair to add a cleaning fee onto someone who was reporting a mess left by the previous user.

Derrick W. 
Rating:
1.0

Worse experience ever. The truck was dirty, like there were short pants inside. Smell like someone smoked inside, and the cargo space smell like a homeless sleep there. Very disappointed. The truck has a problem with the gas valve. You don't know exactly how many games it has.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
4.0

Very easy to work with them.

Paci C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
3.0

Customer did not leave a comment.

ALDA R. 
Rating:
5.0

Had no office because of construction but everything went well … left my car over night and had no problem

Cedrick M. 
Rating:
5.0

Awesome customer service

danil K. 
Rating:
5.0

Smooth process got to location keys were waiting on me

shanuntra E. 
Rating:
3.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very helpful staff … very accommodating

Leona C. 
Rating:
5.0

These guys were great very accommodating and helped us load and unload our truck. VERY PROFESSIONAL crew. Will use again

MATTHEW J. 
Rating:
2.0

Nobody was there to receive the vehicle. I was told to leave the keys under the seat with the door unlocked. I left the vehicle clean and full of gas. Then two days later they charged me for not filling up the tank. That's absolutely not true. Made the mistake of not taking a picture of the full tank.

Rene G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
3.0

Customer did not leave a comment.

Shane E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Kennedi F. 
Rating:
5.0

Customer did not leave a comment.

Raina R. 
Rating:
5.0

Everything was great!

Mary R. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo S. 
Rating:
1.0

Did not explain any information about the transaction tell me one thing was going to be coming out of my credit card when I looked at it another different price

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Sakeidra M. 
Rating:
5.0

Nice people hooked up the trailer checked everything 2 times out his hand on everything he checked lights wires chains in freezing ice and rain

Dewey G. 
Rating:
5.0

Customer did not leave a comment.

Santo A. 
Rating:
3.0

Don't charge so much money.

Loston M. 
Rating:
5.0

A little more signage and directions for customers would be helpful, but I thought the staff was great. Very quick to help and made sure I was squared away before I left.

adam L. 
Rating:
5.0

Great service will use them again

Anissa D. 
Rating:
5.0

They are always professional and courteous.

Lowell T. 
Rating:
5.0

Nothing

pearl B. 
Rating:
2.0

Dirtiest Uhaul I've rented

Enrique S. 
Rating:
5.0

Customer did not leave a comment.

Romeka W. 
Rating:
5.0

Customer did not leave a comment.

Cristina G. 
Rating:
5.0

Customer did not leave a comment.

Yawei S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Quentin P. 
Rating:
5.0

I have used this location more than once and the service is excellent.

Lowell T. 
Rating:
5.0

Very inviting location with very personable staff

Mayra A. 
Rating:
5.0

Very great location very knowledgeable about equipment. Assisted putting trailer on vehicle… customer service was outstanding.

Dorothy J. 
Rating:
5.0

Customer did not leave a comment.

SHAWN P. 
Rating:
1.0

the 10in truck was not clean had alot of trash storge of the truck the front the truck was muddy and trash i spend 2hrs of my time clean this van so i can put my belongs in to move he was running and hiding inside the building locked doors he over charge me we i first enter the building it was dark he didnt have the lights didnt cut them on while i was there he has shady customer service

Raechelle A. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

JARED K. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
1.0

They weren't there for the drop off

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

Shekher A. 
Rating:
5.0

Very nice and helpful. Very flexible. Great experience.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Drevin W. 
No reviews have been submitted for this location.

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