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Brandi S.
Customer Reviews for Lavish Living
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Salvador V.I was over charged for a truck, when I came to pick up the truck the employee gave me a key to a truck that was not registered to me it didn't match the license plate number that was texted to me. The employee told me that he was going to correct it and when I dropped off it wouldn't let me return the truck because he never switched it. I only traveled 13 miles and was charged for 20 extra miles, the gas was put back on full and I was charged for gas also. I tried calling to resolve the issue he did not pick up, Thank god I took pictures, this place is a scam and I will be reporting it.
Tajuanna R.Great guys also unloaded my truck in the storage nice and neatly made everything fit
TOM L.Friendly and helpful staff. Easy process of pick up and drop off.
Michael A.No physical office located at this place. Had to call the number. The place was all muddy and wet. No customer parking.
Swojani S.The worst place ever.
Seyfullah K.Great location very accommodating had to reach out to them before hand to assure availability but they were timely and fast
Paul T.Everything was good
James S.The location was like parking in a swamp.
Wallace G.Very helpful staff
Janie C.Great service
Joyce H.It was great! No hassle, and service person was very professional.
Stephanie A.Excellent service!!
Alicen N.Very knowledgeable group of people was able to help me visualize how to pack my trailer perfectly HIGHLY RECOMMEND. I used them to load the trailer for me and they were fast and got all my belongings on with room to spare.
Cameron W.Jordan went above and beyond. I got sick in the middle of my rental time and Jordan was top notch in his service, kindness, and followthrough.
Christina T.The truck was old and didn't run properly
Christopher R.Very nice people had my truck waiting for me they even came by and deep cleaned my old apartment so I could get deposit back
Darren H.Nice drop off location had them come by and mount my TVs and they hid all the wires
LUIS V.Very accommodating location even when office was closed
James H.Great experience
Anthony D.Very friendly and helpful
amgad A.Amazing Service!!! Will be back!!
Amir J.Customer service was excellent! Moving was easy and I will definitely use this Uhaul location again!
Candace J.I really appreciate the great quality customer service this location provided me. I will definitely use them again in the future.
Jessica L.Very accommodating location came after hours to help me take the trailer off my vehicle
Ramazan P.Very helpful people call in advance for great service
Enrique H.Very knowledgeable guy about all things uhaul really saved me some money
Jhaimie S.Very helpful and attentive will use again. They didn't have a office yet and my experience was pleasant so with an office I'm sure this would be even better.
Chinedu O.The outside is rough but it is getting a make over. The owner was great, polite and very helpful. Was in and out in no time.
Daina L.Very accommodating location kind of tight to drive in to but very helpful
Bradford L.Make sure you call for fastest service…location is remote while construction is being done. Very accommodating when calling in advance.
Syreeta B.Very accommodating location.
Ahmeera B.I had a reservation and even though it was only about two hours earlier, this remote location was not prepared for my arrival at all. It is a dump like building and I asked one of the two men in the shack if I was in the right place and they just pointed and said over there, not here. English was very limited. I call the number on my reservation and someone said who are you???? I was told to pick out at truck with number ####? And I had to find the truck and was given instructions how to unlock the truck, I couldn't hear because of a very loud generator being use in the shed by the two men. This was horrible.
Gary S.Very inviting people and very helpful
Tinaundra T.This was the most trashy location for drop off. There was no one there to assist. The lot is literally a small field with loose wood and debris that could possibly puncture vehicle tires. There were random men parked and hanging out in the lot, so I would not recommend to any female for safety concerns.
Beverly W.The truck had someone else's shorts in the cabin as well as random papers. I noted this during the online check out process. I noted it in the drop off process but I was still charged a $25 cleaning fee because I was honest about the condition of the truck, the condition I was not responsible for. I don't think it's fair to add a cleaning fee onto someone who was reporting a mess left by the previous user.
Derrick W.Worse experience ever. The truck was dirty, like there were short pants inside. Smell like someone smoked inside, and the cargo space smell like a homeless sleep there. Very disappointed. The truck has a problem with the gas valve. You don't know exactly how many games it has.
Angel M.Very easy to work with them.
Paci C.Had no office because of construction but everything went well … left my car over night and had no problem
Cedrick M.Awesome customer service
danil K.Smooth process got to location keys were waiting on me
shanuntra E.Very helpful staff … very accommodating
Leona C.These guys were great very accommodating and helped us load and unload our truck. VERY PROFESSIONAL crew. Will use again
MATTHEW J.Nobody was there to receive the vehicle. I was told to leave the keys under the seat with the door unlocked. I left the vehicle clean and full of gas. Then two days later they charged me for not filling up the tank. That's absolutely not true. Made the mistake of not taking a picture of the full tank.
Rene G.Everything was great!
Mary R.Did not explain any information about the transaction tell me one thing was going to be coming out of my credit card when I looked at it another different price
Patricia R.Nice people hooked up the trailer checked everything 2 times out his hand on everything he checked lights wires chains in freezing ice and rain
Dewey G.Don't charge so much money.
Loston M.A little more signage and directions for customers would be helpful, but I thought the staff was great. Very quick to help and made sure I was squared away before I left.
adam L.Great service will use them again
Anissa D.They are always professional and courteous.
Lowell T.Nothing
pearl B.Dirtiest Uhaul I've rented
Enrique S.I have used this location more than once and the service is excellent.
Lowell T.Very inviting location with very personable staff
Mayra A.Very great location very knowledgeable about equipment. Assisted putting trailer on vehicle… customer service was outstanding.
Dorothy J.the 10in truck was not clean had alot of trash storge of the truck the front the truck was muddy and trash i spend 2hrs of my time clean this van so i can put my belongs in to move he was running and hiding inside the building locked doors he over charge me we i first enter the building it was dark he didnt have the lights didnt cut them on while i was there he has shady customer service
Raechelle A.They weren't there for the drop off
Alfredo M.Very nice and helpful. Very flexible. Great experience.
Joseph M.