The location itself is fine, however the actual location doesn't register in U-Hauls location services. Even though this is a mobile only location, we had to call in both at pick up and return because UHaul's computer said we were in a different location and the vehicle couldn't be released or returned. Then, both at pick up and return, UHaul's customer service person argued with my husband about where he was. The mobile check in/out process is an excellent idea but is a major pain in the tail in reality.
CHARLES W
Customer Reviews for Laundry Basket Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The remote pickup process is not intuitive. Have your text message link act as your authentication and then take your customer directly to the "pickup my truck" location of the app. Also, I brought the truck back exactly 24 hours early, went through your return process, was told you would call to confirm but nobody ever called. I called your 24/7 phone line but stayed on hold for 30-45 minutes waiting for a customer service rep…..no answer. I have used U-Haul for 45 years and never have I been disappointed until now. Your remote pickup and drop off process is horrible. BTW: Before your IT people push me to the side as a non-techie old guy…..I am a CIO (Chief Information Officer) and know a lot about process and systems. If you will have them call me, I will tell you how to improve your mobile application and process.
David LImpeove location services. Asegúrate de que el camión esté limpio. The floor mats were very muddy. The AC did not work.
Jarrod SDo highly recommend you find a way to put in some type of backup camera as that could help a lot.
Amanda TThe reservation I originally booked couldn't be completed because the 15 foot trucks that agent had on site were 'rotation' trucks that couldn't leave the area due to their mileage. We had to quickly find another truck, and we located one at this Laundry Basket location. However, it was an unstaffed location, which meant that we didn't have the moving quilts and hand truck we'd planned on.
Gregg PThere isnt an office at this location. Or not one that I could find. We worked very hard to get there before closing but there was not an office or attendant at the location so a lot of hard and fast work for nothing. I dont feel like I should be charged for the drop off.
Lisa O