Just keep up the good work.Daniel D.
Customer Reviews for Lasalle Kwik Way
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Back-up cameras in the rearview mirror is an amazing addition to the trucks! So useful! :)Angela-Jean L.
Provide more detailed info on pickup process for locations like these.Adam R.
Finish the work with me as the customer instead of prioritizing the other clients in the store...Marc L.
Don't tell a customer they can do something and then not follow through.ALAIN B.
El cliente no dejó un comentario.Het P.
El cliente no dejó un comentario.leyder C.
El cliente no dejó un comentario.NITESHKUMARB M.
Truck rental was changed at the last minute from the 10' that I requested to a 15'. Instead of getting an apology or any compensation, I was told that I wasn't being charged anything extra. It was as though no one could understand why I wasn't immensely grateful for the "upgrade" that I neither asked for nor wanted. Incidentally, my "upgraded vehicle" had an empty box of timbits and an empty carton of cigarettes on the floor of the cab, not to mention a box spring and tarp in the box, presumably left behind by whomever rented the vehicle previously. That something as conspicuous as a box spring could go overlooked speaks volumes about a severe lack of quality control. I'm sincerely hoping that a representative from U-Haul will be contacting me shortly to tell me that this was all an elaborate prank.Matthew W.
Good serviceTIMOTHY A.
El cliente no dejó un comentario.Monica S.
While a rep at another uhaul location told me to just check for all availability info online, the rep at this location told me exactly what they had and when they'd be available. He was responsive to my needs, immediately willing to help, and very respectful to me and other customers during all parts of the interactions. I would definitely recommend this location and this rep to anyone, any time.CATHYELIZABETH L.
Sagar and Hed such great people and a great help Thank you brothers ðŸ¤£Corinne M.
Very helpful and friendlyDEVARSHI P.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.DARSHAN S.
El cliente no dejó un comentario.Thien N.
The truck was not inspected by employees before we left. We asked him to go and inspect while we were there and were told we were supposed to just take a picture if the dash. My husband was the driver and does not have a phone. Employee should have done came out as requested. I received a phone call after leaving the location stating there was not enough gas in the tank and I was going to be charged an additional 40 dollars. We went to the gas station 2 mins from this location and made sure it was back to where it was when we picked it up. I tried to object but because we had already left and he did not inspect the the truck while we were there, I didn't know if he was trying to pull a fast one on us, or if he went outside and checked the correct truck even. he told no matter what he was charging an additional 40 to my credit card. It was at half tank when we picked up. He claimed we only filled to quarter tank, it would have not taken 40 dollars for barely a quarter tank of gas. Definitely was not impressed. After spending $550 for one way to be charged an additional $40 when we know we upheld our end of the contract was extremely frustrating. I will definitely not be using this location again. And if I ever need to rent a uhaul again I will argue to have employee inspect truck while I am there. Overall disappointed.Wiliam J.
I had the truck booked. But when I came it was unavailable. They did take responsibility. I was left on my own. Really bad experience. They detroyed my moving planNgoc Vinh T.
Interior of trucks need to be cleaned between customersTHOMAS E.
They should have staff available during renting hours to process transaction smoothly and walk you out to the truck, show or explain anything needed. Their trucks are parked across the street, and with only one staff in the store, other customers transactions are delayed and also done between uhaul transactionChanelle P.
El cliente no dejó un comentario.Marja R.
El cliente no dejó un comentario.RITAC G.
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.PAUL J.
I had the best experience ever renting from this location Very friendly staff!! Thank you will definitely come backLorans S.
El cliente no dejó un comentario.Isaiah J.
El cliente no dejó un comentario.TINA-LOUISE S.
This was an easy drop off, owners very friendly and helpful.Eric B.
They seen me driving in. They were outside immediately to assist me. The entire transition from start to finish, was amazingly seamless - thank you!Christopher B.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.PAULP L.
El cliente no dejó un comentario.TAMMYLOUISE T.
Don't give away trucks that are rented alreadyJoseph Ferlotte F.
El cliente no dejó un comentario.Tracy T.
Nothing. Was a fantastic experience. Kudos to the kwik way staff.jennifer H.
El cliente no dejó un comentario.REAL F.
Not professionalALLENJ D.
Not very professional. I never agreed to drop the trailer off to any other location when I rented the trailer based on the advice the agent told me to drop all three rentals at lasagne. He seemed upset before we talked about anythingDONALD J.
Did not walk through contract with me. Or went over details of truck with me. Just did everthing on his phone.Antonio D.
El cliente no dejó un comentario.HENRY D.
El cliente no dejó un comentario.BRIAN L.
Very helpful no problem with the drop off as well. We need the truck for an extra couple of days as our house was not ready to move in. They were very accommodating to our request. I would recommend both places to anyone Thank you ðŸ™‚Barb H.
The parking lot for the trucks was easy to spot off the main road but quite congested but we did have a spot to park it for the time being. The office was across the street in a variety store but easy to locate. We dropped it off with ease and overall it was a great experience using U-Haul. Would call again if needed in a heartbeat.FRANKT B.
Improve your customer service, 1-800-468-4285 is a joke and i wasted 2 hours of my time, your chat line is no better.Fergus K.
I had booked a truck at the Lassalle location then I received an email stating I will have to pick it up at the minow lake location which I had to drive all the way to the another side of the town. Upon arrival, they (minow lake location) told me that they only have VAN, not the truck. The guy told me to contact customer care and upon calling they sent me to the Lassalle location (which I had booked initially). It was time-consuming and no inconvenience was mentioned by the customer care rep upon calling. I would rate management average if I could.NILAY P.
El cliente no dejó un comentario.Jazmin H.
Sadly we reserved a 26' truck 6 weeks in advance only to find out, by uhaul head office and not the location we picked up at, a day before we were to pick up the truck we were advised all there was only was a 15' truck available. Eventhough uhaul compensated us with reduced mileage rates, it took us 3 loads verses 1 trip. Made this move a very long day.RONALDJ D.
El cliente no dejó un comentario.Jake M.
Check the right view mirror. Kept moving the whole trip and could not rely on it at all. Otherwise, everything else was great. Good price for the amount of travel we did as well. Definitely book UHaul again.Kiyomi W.
El cliente no dejó un comentario.Judith L.
El cliente no dejó un comentario.Livio B.
Monitor transmission and vehicle performance The tranni wasn't shifting correctly but it wasn't to bad didn't affect the gas mileage On a positive note we rented it for 4 days and the total of it that cost us was only $520 and we only had to put $200 down because either credit card or cash they are very polite very understanding when I called in and told him I was going to be late I'm very professional I would recommend these guysDWAYNEO T.
El cliente no dejó un comentario.STEVENALLAN B.
El cliente no dejó un comentario.JAMESBROOKS T.
El cliente no dejó un comentario.Philip J.
The online booking portal takes too long for approval. My last rental took over 30+min just to get to me while im paying for data on my cell at high rates. Hire more reps for your call center / on line center. Further more twice for this rental I wanted a 10' truck but both online bookings DEFAULTED to a cargo van. Yes I made it work but its not what i orderedMICHAELJAMES B.
Wonderful service - first time renting a uhaul and if I ever have to move again, I would definitely rent. Was comfortable to drive. Gracias.diane V.
The cargo van inside was disgusting and a safety hazard during this time of COVID 19. There was a used mask and food on the seat. Open pop can and coffee cups. Sticky and dirty condition. I would not have taken it but it was the only van and I was only in Sudbury for the day to move my daughter from university. I feel that I should be compensated and that dealer should be consequenced.kelly W.
El cliente no dejó un comentario.Milan K.
El cliente no dejó un comentario.Kristie K.
El cliente no dejó un comentario.sheila L.
El cliente no dejó un comentario.ARIEL M.
Renting moving truck was the great experience from these guys. Specially, Sagar has assisted us well and through. Kwik mart, Lassale is highly recommended for your future moving needs.SAHIL D.
El cliente no dejó un comentario.DELINAJEAN F.
El cliente no dejó un comentario.TERRANCEG S.
El cliente no dejó un comentario.JOHNROGER A.
El cliente no dejó un comentario.Lynne G.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Clement K.
El cliente no dejó un comentario.Paula A.
This location was not the location that I booked the reservation through. This new location originally told me they could not guarantee a vehicle for the time I needed it. It wasn't until I told them I would search somewhere else for a vehicle that they called me back and arranged a suitable pick up time for meKevin M.
Not sure how whole.process works so they lie instead of saying they don't know. Took $100 cash deposit and promised id get it back in cash and I had to wait 4 day ls for it to be reversed to the card that was used to book the uhaul.Sarah C.
El cliente no dejó un comentario.Kunjan G.
Nothing. The process was painless and the staff was very friendly. The entire process probably took less than two minutes, including the time it took to park the truck.Richard G.
El cliente no dejó un comentario.Vivek S.
El cliente no dejó un comentario.John I.
There was garbage inside the truck a package of fools liners for stoves that someone left behind and a dead mouse the the box of the truckDARLENEM M.
Not much, this location was very good. Excellent service.DONALDW G.
They literally did nothing, we just delivered the truck and dropped off the keys.Zachary C.
While there was a mistake on n the pickup time, which may have been my oversight, the owner did a fantastic job making sure I got one ASAP Very courteous!DANIEL L.
nothing was a smooth drop offTAMMYLEE-ANN F.
El cliente no dejó un comentario.DWAYNE S.
Not the most convenient spot to return the rental truck. Had to return it on Saturday because the location was only open at 9 am & the rental was due back at 7 am.Andrew B.
El cliente no dejó un comentario.justin R.
It was great customer service.SHELLYAE L.
El cliente no dejó un comentario.Rejean B.
El cliente no dejó un comentario.Erfan F.
El cliente no dejó un comentario.BRADLEYBRIAN G.
El cliente no dejó un comentario.REMI G.
El cliente no dejó un comentario.Jayson S.
El cliente no dejó un comentario.angela F.
the Uhaul agency located on Lasalle Boul in Sudbury steals customers. it lacks equipment and overcharging. a real crookAWOBAUDOUIN M.
The store said it was open until 5pm, and so I brought the truck and keys to drop off at 2pm, but was told I couldn't drop off the truck at all, he then called his manager because I said that the store is supposed to be open, as stated on the online hours posted for the U-Haul store. His manger also told him to tell me I could not drop off the truck and to bring it back tomorrow. Later on after reviewing an email from U-Haul, I saw the link to drop off the truck via your U-Haul app, and so that's what I did, due to the fact that I wouldn't have transportation to return home on the following day after dropping the truck off. The extra trip to and from the store and house in the rented truck, caused the mileage to exceed the allotted amount the goes with cost of renting the truck.Colleen G.
El cliente no dejó un comentario.Austin W.
El cliente no dejó un comentario.Alcide R.
I reserved my truck 2 weeks in advance, the truck got switched around 3 times on me and when when i finally showed up on the day of pick up, the lady told me they don't deal with uhaul, so i called Hq, and they gladly found me another truck for the next day, at a good discounted price, and they were polite unlike the lady at the dealer. I went to pick up the truck the next day and the gentleman at the counter got me all set up and running, was a good experience.Tyson C.
Nice enough guys bit a bit disorganized. Truck wasn't stocked for my arrival so a bit of a delay. They did however Lysol wipe down entire dashboard, steering wheel and seat before my eyes.Samantha E.
El cliente no dejó un comentario.John K.
I would recommend it because it is close by, but because it is in a corner store, those customers take priority so may result in longer times. I highly recommend doing everything you can online before going in .Marie K.