Customer Reviews for LaRoses Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'm aware that things happen but driving a hour one way from the most densely populated place in Vermont to the least populated place in order to pick up a truck is off putting. The truck however was fantastic.Brian K.
Things went very wellKaren B.
El cliente no dejó un comentario.tennyson D.
I paid in full before the rental, got in the truck and the tank was just about on empty. Filled up the gas tank and only used about a quarter tank. The experience was overall great. Except for over a month later and I was charged $29.90 more. Not sure why???Krystal C.
Fast and courteous service start to finish.joseph D.
El cliente no dejó un comentario.Lisa M.
Called ahead to make sure they had the equipment, when I got to the location the equipment was not ready, they only had 1 person to help do the paperwork which took over 45 minutes because she had to keep pumping gas for customers. It was raining so I had to help get the truck and trailer connected and drive it to the gas station to pick up the dolly and blankets. Every time I have rented from uhaul before the equipment was ready to go with the moving blankets and Dolly. The lady helping me was very nice and kind but they need a better system. It took way to long and the equipment should have been ready to go. Frustrated with Uhaul that they had me pick up so far from my requested location.Richard L.
I reserved in Burlington VT and was forced to drive to this location. Which is an hour away, each way. Notified the day before.Stacey S.
El cliente no dejó un comentario.Thomas M.
They retrieved the truck for me and then swept out the back. They did not sweep the part over the cab which I did not notice until I started to load it. It's a very convenient location and the yard is big but, a little muddy when it rains hard for a long time.Thomas M.
The worker attached the trailer in the pouring down rain without any hesitation or complaints. Excellent service received @Elmer B.
El cliente no dejó un comentario.Jessica B.
El cliente no dejó un comentario.SAMUEL G.
El cliente no dejó un comentario.Tracy S.
It would have been helpful if I did not have to drive 55 miles to pick up the equipment. I had requested a much closer location. I call uhaul and was told tough luck. Take it or leave it.Ronald C.
Great location to drop off. Excellent service.SHERYL R.
This was not the location from our reservation. We had to travel 60 miles to pick up.Penny P.
The 24/7 sharing system is garbage. The app is awful and nobody every answers customer service. Would not recommend U-Haul to anybody everGunner B.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Dianna M.
El cliente no dejó un comentario.Shawn N.
Got less than a 24 hour notice that the pick up location moved from 5 miles from my house to 45 miles from my house. I was not happy about this change This had nothing to do with LaRoses INC., this was a problem on UHAUL's scheduling end.Jamey V.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Michael C.
Rental cheap milage to high 89 cents a mileRoyce T.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Forrest K.
Not really happy because I reserved a truck at Cobb auto in Saint Albans vt and when I went to pick it up it wasn't available. They called around and I had to go 30 minutes out of my way to Enosburg vt to pick up a truck. And I still had to pay full price. I feel that I should have gotten some sort of discount considering it wasn't my fault.Clifford N.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Dana F.
Owner operator came in on a holiday/day off to accommodate the rental and also help load our cargo. Servicio al cliente de excelencia.Brett S.
El cliente no dejó un comentario.william V.
El cliente no dejó un comentario.TARA W.
Excellent service goes out of their way to provide smooth usagePATRICK L.
El cliente no dejó un comentario.Jeannie C.
Easy pickup, no issues.Benjamin M.
Be more clear about priceSTAN H.
Went to 2 locations closer to me in the St. Albans area one was out of trucks the other was not interested in even looking to see if anything was available, she was just too busy I guess so I left. Thank you Mark at Larose Texaco for always treating customers with continuous helpful service. Tammy thank you as well for your help. -Martha M.martha M.
Pick-up and drop-off were super easy - very friendly and relaxed.ROBERT R.
All options for cargo space were not available. I could have used a smaller rental.LARRY K.
El cliente no dejó un comentario.John L.
Nothing. Easy drop off process! Staff friendly and helpful! A good experience !Joseph D.
El cliente no dejó un comentario.John Y.
Exceptional customer service. Equipment appeared brand new due to great maintenance. Expedient check out and check in.Justin W.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.Kenneth T.
The only drawback was that this location was 30 miles out of my way. I had to drive past my destination to pick up the truck, drive back to my house, load up and then drive back to my destination. There were apparently no other trucks available? Otherwise, an excellent experience, particularly the people staffing the location.peter M.
Lady gave us incorrect information. She said that our $100 deposit would be returned to us at the Milton, VT location at drop off as long as we had our paperwork with us. This was not the case. Turns out the $100 had to go back on my husband's debit card which takes 3-5 days. Other then that, it was an over all good experience. The people we dealt with were nice and polite.CRYSTAL G.
Having a clip or hook for the door to be held shut would be my only advice. On bumpy roads it tends to come undone. (twice for me)Tiffany J.
The parking lot is a mud puddle and when I drove the truck a huge deluge of water came out of the overhead lining drenching my legs. The owner now knows about the truck leak, but that driveway needs serious work. I could not find the lockbox and it was fortunate the owner was there to complete the transaction. The owner was courteous and helpful. the location needs work.ANDREW E.
El cliente no dejó un comentario.Harvey M.
El cliente no dejó un comentario.David L.
Great experience; fast and easy return. Verified all charges accurate, friendly and helpful staff.jerry E.
El cliente no dejó un comentario.Sebastian M.
El cliente no dejó un comentario.JASON G.
The owner was very polite and explained everything on the receipt.Jennilee M.
El cliente no dejó un comentario.stephane B.
El cliente no dejó un comentario.Danielle M.
El cliente no dejó un comentario.Olivia H.
El cliente no dejó un comentario.al M.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.LESTER E.
El cliente no dejó un comentario.Nicholas P.
You should put trailer stands on your trailers.....Pete C.
El cliente no dejó un comentario.SHARON T.
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.Raymond M.
Make sure that the equipment they require is at their preferred pick up location when requested.Larry H.
The uhaul I reserved was not there when I went to pick it up. They let me use one much smaller than I needed( it ended up taking me three trips to move) so of course I went over the 75 mile limit... I'm now being told I'm going to be charged extra because of that too.Stephie G.
El cliente no dejó un comentario.Chris M.
Very friendly, professional and reliable.JANE P.
VERY RUDE MANAGER AND CUSTOMER SERVICE. NEVER GO HERE TO PICK UP OR DROP OFF A UHAULLisle B.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.NAFIS K.
El cliente no dejó un comentario.Jacquelyn C.
Speedy customer service, no tricks or hidden fees and all with a little help getting to the proper gas level. Thanks, Mark.Emmanuel W.
I had a new van with good customer service, who could complain.Patrick M.
This was the worst experience I have ever encountered know one knew what was going on and the truck I had reserved was no where, where I needed to pick up so not happy with the uhaul at all!!!! :(louise S.
El cliente no dejó un comentario.ANDREW F.
El cliente no dejó un comentario.TERRANCE K.
El cliente no dejó un comentario.ANNE MARIE B.
is make your computer go lot fast to so we can get in and right out fast toearl C.
El cliente no dejó un comentario.Angel G.
Had a flat tire on trailor.uhaul representative was were fast had someone there very quickly.ROLLAND L.
Great service, friendly employeesJOHN A.
It was 40 minutes from where I needed to pick up car .John H.
We had no problems with this location. We were able to drop off the keys to a person on a Sunday afternoon which was great.heather B.
All O KMICHAEL L.
I had reserved a 26' a week in advance and when I went to pick it up they only had a 20'. I was very upset and had to make an additional trip which cost me more time and moneyChris R.
Tight parking for a 26 foot truck.Bruce V.
El cliente no dejó un comentario.Travis D.
El cliente no dejó un comentario.Christopher C.
The people at LaRoses were very helpful an made sure I had everything I needed. I would definitely send my family an friends there.FRAN B.
El cliente no dejó un comentario.Roberta B.
El cliente no dejó un comentario.TERESA H.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Patrick H.