Customer Reviews for Lantana Self Storage
(U-Haul Neighborhood Dealer)

727 reviews

1930 Lantana Rd   Lantana, FL 33462

(561) 533-7656

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(561) 533-7656

1930 Lantana Rd
Lantana, FL 33462

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nina T. 
Rating:
5.0

Customer did not leave a comment.

JAVEL S. 
Rating:
5.0

Nice clean store and the lady at the counter was a pleasure to deal with. I can't see any improvements

SIMON C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

after hours drop off

Eli S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The staff greeting customers provide excellent & efficient service while being courteous and friendly.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
4.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Great customer service and the ladies at the front desk were very easy to deal with.

ADAM J. 
Rating:
5.0

Professional and competent staff. Overall excellent experience!

brent I. 
Rating:
5.0

Nothing Everything was excellent

richard S. 
Rating:
5.0

Customer did not leave a comment.

Mario L. 
Rating:
5.0

Customer did not leave a comment.

Phito R. 
Rating:
1.0

We hired 2 movers that never showed up. The retail location did not have the dolly that was paid for and requested. computer malfunction in store which took a total of 3 hours on moving day to resolve. There should be notes on this account that the representatives left regarding the horrible experience. Would like a credit to be issued to make right.

dale D. 
Rating:
5.0

Everything was awesome. Rental went very smooth.

FRANK W. 
Rating:
5.0

Well done

GERMAIN V. 
Rating:
5.0

I have no complaints. The staff at Lantana Self Storage (Mike & Latasha) have been excellent and very helpful, with every visit.

Euclid B. 
Rating:
2.0

The truck was filthy...the guy tried to sweep it a little bit...but the truck had a strong dog urine smell and the floor was wet. The truck was old and you had to press the brakes all the way down to brake just at little.

Ariel C. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
3.0

Have someone stay at the front instead of going in The back room and relaxing. He said that he would ensure I would not be charged any extra due to the mileage. I get home and you shit heads charge for the over mileage. U-Haul really sucks.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Good customer service.

carlos B. 
Rating:
5.0

The staff accomodated my reservation to retain a rental at that location, after the system moved my reservation to another location. They were awesome!

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Lantana U-Haul is the best U-Haul office out of the many I've rented from before! The staff is always very friendly and professional, the office is very clean and well organized with any supply you may need to add to your rental.AND they are easy to contact too which is a big deal to me!! I haven't used any other locations to rent from in the past 4 /5 years! I highly recommend this location!!

Charlene O. 
Rating:
5.0

I don't know how my rental experience could have been better.

MICHAEL T. 
Rating:
1.0

The worst experience I've ever had. It took me 45 minutes AFTER talking to a Customer Service Rep to complete my reservation because of extremely POOR internet service. I will Never reserve at this location again. Interior & exterior was filthy. The App is not user friendly at all. Please Do Better!!

Christiane B. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Very good service

Julinne J. 
Rating:
5.0

superb!!!

Brent I. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Staff was friendly and made the rental process easy

James C. 
Rating:
5.0

All is well! Employee Mike, represented U-Haul with outstanding customer service!! I highly recommend this Lantana U-Haul to anyone that wants fast & efficient service.👍

Raul B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

Nive service

edgar A. 
Rating:
4.0

Customer did not leave a comment.

leland G. 
Rating:
5.0

Lower refuel charge to actual pump prices.

Kenneth S. 
Rating:
2.0

Muy caro para rental 75 Dolares por dos horas

victor B. 
Rating:
5.0

The UHaul system was down at this location on the day I had my reservation. But the ladies who run Lantana Self Storage were amazing! Debbie and Millie were very kind and helpful in getting checking in and out on my phone with the UHaul app. Thanks ladies!!

Sandy C. 
Rating:
4.0

Customer did not leave a comment.

Keenan B. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

SONIA JUDBANNY C. 
Rating:
5.0

Customer did not leave a comment.

Tamika P. 
Rating:
5.0

Customer did not leave a comment.

SHERRI H. 
Rating:
5.0

Customer did not leave a comment.

Isaac G. 
Rating:
5.0

Easy in and out as always. Great customer service. A big Thanks to the nice ladies who helped me and the whole crew that work there.

MICHAEL D. 
Rating:
5.0

Great communication with the staff inside the location (1930 Lantana) Debbie and the Gentleman we're friendly and easy to get everything done quick and efficient

Jonathan C. 
Rating:
5.0

Always the best service at this UHaul location! Friendly staff and have never had an issue with anything there a I rent a van or 10' truck many times a year! I highly recommend them! I don't use any other UHaul locations since I found this one !

Charlene O. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

Told me they didn't have my equipment. Then by accident went to another truck because I thought it was the truck they told me to go to which had my equipment and over charged me 3 dollars. I believe over charged me for mileage too. Just seemed like all they wanted to do. Didn't feel comfortable.

Justin C. 
Rating:
5.0

Great service! No complaints.

Antonio R. 
Rating:
5.0

Incredible, professional and knowledgeable staff. The rental experience was a breeze from start to finish. Great customer service.

Kim S. 
Rating:
3.0

After driving it to my destination I realized the cab of the truck was filled with live cockroaches I had to spray roach killer everywhere just to be able to use it. It was disgusting

Samantha B. 
Rating:
5.0

thank you

MARLON M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Navin R. 
Rating:
5.0

Michael and the woman working there whos name i wish i could remember so she would get credit as well- were amazing! Super helpful and personable and made sure the truck was in great condition for me. This was my first time renting a uhaul and would definetly recommend this location to anyone i know moving because of how great the customer service was!

Kiana L. 
Rating:
5.0

Customer did not leave a comment.

Mirlaine S. 
Rating:
3.0

The app didn't work for after hours drop off. Eventually we tried doing it online and we never received an email confirmation saying drop off was successful.

Ethan J. 
Rating:
5.0

Everyone was helpful and professional.

Ana B. 
Rating:
5.0

Nothing

Michelle O. 
Rating:
1.0

They charge me double I go to make claims I the person no help me bad service am no rent anymore

chris B. 
Rating:
3.0

Customer did not leave a comment.

Dr Dave L. 
Rating:
5.0

It was an absolute pleasure doing business with your company's two employees who were on duty

BEVERLY J. 
Rating:
5.0

Excellent customer service from Debbie.

MICHAEL D. 
Rating:
1.0

Customer did not leave a comment.

BAZELAIS S. 
Rating:
5.0

Customer did not leave a comment.

Carey L. 
Rating:
5.0

Customer did not leave a comment.

adeana K. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Lorraine T. 
Rating:
4.0

I had a local move and only used the truck for 3 hours. When I returned the truck I asked for a receipt but was told it would be emailed. If I returned the truck it was checked for damages but the receipt was not supplied.. If Uhaul had the truck why could they not supply a receipt? I asked several times but the women was adamant about not supplying me with proof that i returned it without damaging and the miles that were used. Is this common practice for Uhaul?? You have access to charge my card without confirmation of the amount. Not ethical considering the truck was returning early, checked for miles and damages but I could not get a receipt.

laura R. 
Rating:
4.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Nothing more, the agent was very professional. In a minute she made me feel comfortable and relaxed.

Kenroy D. 
Rating:
5.0

uhaul needs to do a better job when it comes to scheduling over a holiday because this location was closed. had i not picked it up the day prior i would have been in trouble. other people showed up on the holiday and were left stranded. that happened to me previously

nicolas J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

A little improvement on receiving equipment. They should have a person outside, directing the location for the equipment station. He say that everything was excellent and I'm very satisfied with the service they performing.

PEDRO M. 
Rating:
5.0

Thank you for a wonderful trip.

Thomas J. 
Rating:
2.0

I was charged for fuel when there was absolutely no reason. It was sent back over what I got and was charged for one gallon. This was unacceptable

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
3.0

I would only recommend this location because of the quantity of trucks and equipment they have. The truck was dirty inside and I was charged a gas fee because I supposedly didn't add enough gas for a 8-9mile trip. We had believed we had put enough. The tank was already over a half a tank also. The gentleman wasn't friendly, didn't greet as we came into the building, nor did the young lady. It wasn't a friendly atmosphere.

brenna K. 
Rating:
1.0

Customer service was rude.

tiany V. 
Rating:
1.0

Have what was paid for in the uhaul especially when it was a reservation. Had to drive to another uhaul location to get a dolly. Took an hour to get in the uhaul and I was in a time crunch.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Isel R. 
Rating:
5.0

Customer did not leave a comment.

Donals H. 
Rating:
2.0

Provide a more helpful and experienced employee. Had to unchain/unlatch car by ourselves from the car transport!

cheryl H. 
Rating:
5.0

Excelent customer service. Clean and well maintained equipment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Khalah A. 
Rating:
4.0

Location was convenient. Staff was great. Renting a U-Haul truck is cheap it's the mileage that will break you. I work in government and mileage is usually $.85. All in all it was good.

Shelia B. 
Rating:
5.0

It's been a while since I've rented a U-Haul but the experience at this location was definitely a plus. I would recommend this location to anyone!

David G. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

The young lady at the front desk was Percy polite answer all my questions, walk me though the check in process. Store was very clean and have all the staff that I need for my moving.

Lady B. 
Rating:
5.0

We left the truck after hours so did not deal with anyone but this place always seems to be in tip-top shape.

Ana G. 
Rating:
2.0

Excellent 👌🏻✨

juliet M. 
Rating:
5.0

Personel with high customer service level! Great job!

Emiliano I. 
Rating:
5.0

Customer did not leave a comment.

EDWIN P. 
Rating:
5.0

Just continue to make your business accessible and economically priced. It's stressful and costly to move,so U-HAUL makes things easier and attainable.

Anita B. 
Rating:
5.0

Everything was great!

COLLING R. 
No reviews have been submitted for this location.

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