Customer Reviews for Lantana Self Storage
(Distribuidor de U-Haul del vecindario)

544 comentarios

1930 Lantana Rd   Lantana, FL 33462

(561) 533-7656

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 533-7656

1930 Lantana Rd
Lantana, FL 33462

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Awesome staff

MICHAEL S S. 
Clasificación:
4.0

Quick, easy and accurate

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
5.0

Very nice personnel

MARCEL G. 
Clasificación:
5.0

Only minor issue was the cigarette lighter plugs didn't have power, so my mobile phone recharger didn't work. Fortunately I was only doing short trips.

Christopher Mark D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANASTASIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERIBERTO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO G. 
Clasificación:
5.0

Great customer service and good and clean rental vehicle.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIKTORIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIONEL V. 
Clasificación:
5.0

1. I called and reserved. I'm in the system. So easy. 2. I show up and scan my license into the website prompted by text. 3. I pay 20 dollars. 14 for insurance. .99 a mile. Taxes. 73 dollars total plus 10 for replacing gas. 4. I win. 5. The ladies are so nice to work with.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul D. 
Clasificación:
5.0

This is the best U Haul office I have ever texted from!! And I rent ALOT!! They are so professional and efficient , not to mention how friendly the staff here is! You are in and out for the pick up abs drop off! I will never use another U Haul office after coming here for the past 2 plus years!!

CHARLENE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ihosvany A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIARA W. 
Clasificación:
5.0

Staff was professional, courteous and very helpful in explaining our rental procedure and answering questions. Very quick in and out process. Will use and recommend this location in the future. Evelyn was exceptionally helpful with all our needs as was all the staff.

martin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raynol M. 
Clasificación:
5.0

Outstanding customer service!

SHONDELLE S. 
Clasificación:
1.0

We were there for almost 3 hours!! The woman working didn't accommodate us at all, claiming she could not accept the payment only to do it at the end! I will NEVER USE IR RECCOMEND UHAUL AGAIN!!

SAMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
5.0

So friendly and professional. Location very clean and organized.

MARC S. 
Clasificación:
5.0

very easy with contactless pick up !

Crystal R. 
Clasificación:
3.0

Was unable to upload pictures at self check-out when returning my truck. App would not accept my picture of the fuel level and odometer.

John S. 
Clasificación:
1.0

This facility was not open but your 800 number was absolutely atrocious. I waited on hold for about 45 minutes for a gentleman to transfer me back to the main menu. I will never use uhaul services again. I'd have your customer service team possibly sit through a seminar that encourages patience, or possibly just being helpful to a human being.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

Quick and easy as it should be!

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari R. 
Clasificación:
5.0

Office staff made the drop off super easy. I was also able to get my storage here.

JOHN J. 
Clasificación:
5.0

Amazing staff honestly Evelyn went above and beyond Tammy very professional. They made sure all of my equipment was ready and in the truck for me. Office is nice and clean! Honestly wouldn't rent anywhere but this location. Thank you lady's

FINDER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee S. 
Clasificación:
3.0

Cab full of animal hair Missing furniture dolly that was ordered and charged for.

Christopher G. 
Clasificación:
3.0

friendly clerks

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel C. 
Clasificación:
4.0

The 24/7 app sucks. I got a text to upload my drivers license about an hour before my pickup time which I did and which was fine. I get to the location and it requests that I upload my drivers license again which is not fine. Then the entire process after that was filled with delays and just waiting in the heat while getting bitten by mosquitos. Finally I did what I should have done from the beginning, I went in side and checked in with a human who was helpful. But again, the app sucks.

robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
5.0

Nothing. Your staff was very helpful and professional.

LIONEL V. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
5.0

After check in process became too slow to get truck key, too much emails, texts and phone calls.

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR V. 
Clasificación:
5.0

Everything went very well.

TORNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE P. 
Clasificación:
5.0

Just keep doing what you do. You're just perfect 😉ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'

ETON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCCO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn L. 
Clasificación:
5.0

Great customer service!!

ANTWON L. 
Clasificación:
5.0

Service was perfect.

JANET K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

Everything went extremely smooth. The clerk was very helpful to ensure our understanding of the process and safety of the equipment and its users.

MARILYN M. 
Clasificación:
5.0

The two people working at this location were awesome and went above and beyond customer service wise!!! Great experience!!!

JESSIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLGA T. 
Clasificación:
5.0

nothing

EMMIT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
1.0

I was charged $79 rental fee instead of $19 on a van I rented. I told her I only needed it for 1 1/2 hours and only 30 miles but she said it automatically put a hold on my account until I return the van then they adjust the bill. She also said it had a full tank. When I drove off and got on the highway I noticed it was less than half a tank of gas. So when I got off the highway I stopped and took a Pic of the gas tank. I returned the truck 1 1/2 hour later. In the morning I was charged $79 for rental, plus mileage and filing up the tank. The $40-$45 rental became $111. Later in the day the gas was adjusted but the the $79 fee. Finally I got charged around $55, but I only owe about $40... I contacted the office twice and have not heard back. Now I have to visit the store for the 3rd time to try and resolve this! I don't have the time for this! But what other choice do I have? My husband and i have used this store many times in the past year.

KIMBERLY B. 
Clasificación:
5.0

Excellent!!

BENNIE R. 
Clasificación:
1.0

It was low on gas and they still charged my card extra the lasy lied and said there was a fee please contact so I can get money back 561-929-1691

Cornelius S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Everybody was great.

STEPHENWILLIAM T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Christina T. 
Clasificación:
5.0

Owner contacted me about my insurance needs. Really appreciated his help. Thank You.

Kevin M. 
Clasificación:
5.0

Got me into my truck very quickly even though it was 9am and I had just made the reservation on the phone only the night before. ¡Gracias!

Elvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virgina V. 
Clasificación:
4.0

I was asked to sign a receipt for the rental truck at the drop off location. I was not given a copy of what I signed for which incorrectly states I was not involved in an accident in that vehicle. I did have a minor accident, not the rental truck was not damaged. Additionally, I was charged for something that wasn't discussed with me. I did buy "Safe Tow" for that vehicle. Bad service one the part of the drop off location personnel.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

The email where you have to take pic of licence, does not seem to always work. It would be better if more interactive. Problem solving with hints? All this checking in online after rental is redundant and unneeded. It's all handled at store. Maybe a thank you Mr._____ see you in 24 hrs. That's all that's needed. Check in online after I just left store? Really???

Larney E. 
Clasificación:
5.0

You fucking assholes cancelled my reservation without any warning or noticed and fucked my whole day up. Then you double charged me for the 20' truck I ended up with. Go fuck yourselves. The staff at the lantana location were great, this message is not directed at them.

WILLIAM K. 
Clasificación:
5.0

Tried Uhual 24/7 for the first time and it was easier than I expected!

Evelyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oswaldo Z. 
Clasificación:
5.0

Nothing,the manager was amazing.Loved her

Jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ihosvany A. 
Clasificación:
5.0

More associates

JOSE L. 
Clasificación:
5.0

When i get the email to send my license it does not work on my phone well. Was almost turned away.

LARNEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Very friendly, accommodating and knowledgeable staff.

ZAIRA M. 
Clasificación:
5.0

Evelyn is very profeccional!!!!

Mirela L. 
Clasificación:
3.0

Brought the truck in at 5:30. Was told by staff member that we needed to fold each and everyone of the 24 blankets in the back of the truck or we would be charged a $25 folding fee. I worked real hard to get the truck back before this location closed and I'm glad I did. If I would've gotten charged $25 for not folding blankets I would've been very upset! I just wonder where it says this in the contract because I did not see this? Have not experienced any level of professionalism from any of the U-Haul locations at this point! Very poor customer service skills at both pick up location and drop off location! Maybe your U-Haul representatives need a lesson in proper customer service skills. Skills on how to treat somebody who is using your service! Your current representatives make you feel like they are doing you a favor. When an essence it should be the other way around because you are choosing to use U-Haul for your moving needs... just saying

Russell A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE O. 
No se han enviado comentarios para esta ubicación.

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