Customer Reviews for Landmark Self Storage
(U-Haul Neighborhood Dealer)

348 reviews

5485 E Hwy 150   Lincolnton, NC 28092

(704) 735-0789

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 735-0789

5485 E Hwy 150
Lincolnton, NC 28092

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Renee Stoffel 
Rating:
5.0

Customer did not leave a comment.

David Humphreys 
Rating:
5.0

Customer did not leave a comment.

Reginald Boler 
Rating:
5.0

Well lit, parking spot right in front

Rich Dutcher 
Rating:
4.0

Customer did not leave a comment.

Karen Schmidt 
Rating:
5.0

You all do a great job and really don't need to do a thing. Recommend you all to everyone. Thanks.

MARGARET NORRIS 
Rating:
5.0

Excellent service and will use them again

Donald Levasseur 
Rating:
5.0

Customer did not leave a comment.

Margaret Rawlins 
Rating:
5.0

Easy app drop off!

Christopher Blaich 
Rating:
4.0

Customer did not leave a comment.

David Jon 
Rating:
4.0

No recommendations at this time the ladies / two employees that I met were very nice and helpful.

David Lowe 
Rating:
3.0

Customer did not leave a comment.

Chua Muniz 
Rating:
5.0

Great customer service lady at desk awesome and pretty I would recommend anyone to rent from here you can also send me text message to my cell number is 828-244-6112 thanks 👠

Ronnie Billings 
Rating:
5.0

Customer did not leave a comment.

Morgan Roberson 
Rating:
5.0

Not much room for trucks and trailers.

Bruce Biser 
Rating:
5.0

Customer did not leave a comment.

Joseph King 
Rating:
5.0

Customer did not leave a comment.

Janis Caracappa 
Rating:
2.0

The Denver location was a completely disaster due the misinformation from one place hwy 150 to the other so confusing about one way rental or where to drop off. The rental price would have trippled at the Denver location. I am somewhat disappointed because of the missing flexibility of such equipment rentals.

Kurt Loidl 
Rating:
3.0

The person at pick up didn’t know how to hook up the trailer and offered no assistance, luckily my husband knew how to do it.

SUSAN FAY 
Rating:
5.0

Customer did not leave a comment.

Tyler Gomez 
Rating:
3.0

Customer did not leave a comment.

rodney redmon 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Morse 
Rating:
5.0

Customer did not leave a comment.

Tawnya Sherbondy 
Rating:
5.0

Customer did not leave a comment.

Michelle Brown 
Rating:
5.0

None excellent service

Eric Gales 
Rating:
5.0

Customer did not leave a comment.

Lashanda Wingate 
Rating:
5.0

Although I turned my vehicle in on a Sunday (business closed), I have turned in equipment there before; excellent service, and agent was fantastic with customers. I will recommend this dealer to all my friends and family.

Rafael Torres 
Rating:
4.0

Center console was covered with spilled dried food

James Hintze 
Rating:
5.0

The virtual pick up process has to be the worst I have ever experienced. If I could give something less than zero on the score, I would. Tech support awful. Could careless I was locked out of my account. Little help to resolve. I felt abandoned.

Donald Easterling 
Rating:
5.0

Customer did not leave a comment.

Raymond Kelley 
Rating:
5.0

This place was professional with a capital P. They had all your moving needs in one place.

David Davis 
Rating:
5.0

My paperwork showed the gas was on full when it was actully just to the right of three fourths. I did not norice till I had drove off. My first time checking this online. Usually do a walk around with a person. Lesson leared for me.

Barbara Morris 
Rating:
5.0

Customer did not leave a comment.

Veronica Rhyne 
Rating:
4.0

Customer did not leave a comment.

Geoff Woolard 
Rating:
5.0

Customer did not leave a comment.

Dan Cieslinski 
Rating:
5.0

Customer did not leave a comment.

Joseph Lowery 
Rating:
5.0

Excellent service and great attitude

ROBERT ISENBERG 
Rating:
5.0

Customer did not leave a comment.

Robert Huntley 
Rating:
5.0

The location was not the problem. PROCESS was the problem! If the person driving the truck is not the person paying for the move, things like accepting the status if the truck cannot be done remotely. It has to be done on the spot since having the driver stop to fill out a form about cleanliness and mileage is ridiculous!

JIMMY WHITE 
Rating:
5.0

The pick up location was changed without consulting me adding an additional 12 miles to my pick up. The total disregard for convenience by Uhaul is unacceptable in this electronic day and age. I purposely scheduled the rental from a location based on close proximity to my residence, only to find out less than 48 hour before my scheduled pick up time that my pick up location was changed due to the original location was going to be closed for vacation. When I tried to resolve this very unfortunate issue, U haul was unwilling to provide any type of remedy other than canceling the rental! The experience was horrible with zero regard for a positive customer experience

JOSEPH VENEZIA 
Rating:
5.0

The lady behind the counter was absolutely amazing.

LLOYD BROWN 
Rating:
5.0

No need for improvement. Everything went smoothly. They had the equipment I needed and it was a fair price. The staff at this location are excellent, knew procedure very well and were personable.

KESTUTIS LAUKAITIS 
Rating:
5.0

Customer did not leave a comment.

jamews lippard 
Rating:
5.0

Front desk was helpful,very knowledgeable even gave me a helping hand hooking up the trailer!

THOMAS GOMEZ 
Rating:
4.0

Customer did not leave a comment.

TINA MCLAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

Donna Hollins 
Rating:
5.0

Customer did not leave a comment.

PAUL JONES 
Rating:
5.0

Customer did not leave a comment.

Valerie DORTON  |  Overall Experience 
Rating:
5.0

Great place to store. Clean and well maintained. The staff was excellent.. Thanks so much..

Mary McMahan  |  Overall Experience 
Rating:
5.0

Great facility for storage needs.

Peter Rott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LuAnn Harden  |  Overall Experience 
Rating:
5.0

Landmark was awesome, great people too

TIMOTHY GRUDEE  |  Overall Experience 
Rating:
5.0

Very clean facility. The staff is very helpful and friendly. We moved out a week after paying for the month and we received a refund for the remainder of the contract a couple days later. If you need a storage unit this place can’t be beat!

Tracy Crawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lutz 
Rating:
5.0

Highly recommend

Rocky Schronce  |  Overall Experience 
Rating:
5.0

We highly recommended LandMark SelfStorage! Our climate controlled unit was in immaculate condition. The facility was secure and clean!

Lauren Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Cook 
Rating:
5.0

Great experience! Would rent again.

Sharon Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Arthur Robinson  |  Overall Experience 
Rating:
5.0

The headlights were out of alignment. But it was a great location and super friendly.

JAMES GIBSON 
Rating:
5.0

Customer did not leave a comment.

Stacy Wright  |  Overall Experience 
Rating:
5.0

Very nice & clean. The staff was great !

Amanda Holtzclaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN ESPINOZA 
Rating:
5.0

Debbie was very friendly and always helping whenever I called and had any questions

chad hanson  |  Overall Experience 
Rating:
5.0

Very pleased with my experience with Landmark.

Robbie Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis Bower 
Rating:
5.0

Thank you for everything!

Shannon Trent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Mitchum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KIRCHNER 
Rating:
2.0

The lady at the counter was no help and very rude. Also we have rented a uhaul about 4 times in 5 yrs. it seems every time we choose our location we never get it. Always have to go to farther ones. Why? So uhaul can charge more for mileage. We will never use uhaul again

Michael Reel 
Rating:
4.0

Gas tank was not full, windshield was dirty, truck needed to be vacuumed, a couple of chips in windshield, person handling transaction not wearing a mask. There was no visual inspection of truck when I picked it up.

Thomas Jones 
Rating:
3.0

Can think of anything else.

Lisa Hilton 
Rating:
5.0

Customer did not leave a comment.

KEITH SAINE 
Rating:
5.0

Great people!!

James Moore 
Rating:
5.0

Customer did not leave a comment.

Carrie Nash 
Rating:
5.0

Customer did not leave a comment.

Ted OKeefe 
Rating:
5.0

Customer did not leave a comment.

daniel rodgers 
Rating:
4.0

Customer did not leave a comment.

Charles Pitts 
Rating:
5.0

Customer did not leave a comment.

BILL LAWLOR 
Rating:
5.0

Customer did not leave a comment.

Linda Locklin 
Rating:
5.0

Customer did not leave a comment.

Keith Isham 
Rating:
5.0

Customer did not leave a comment.

Justin Malloy 
Rating:
4.0

Customer did not leave a comment.

Christopher Austin 
Rating:
5.0

Transaction was smooth. No bumps at all. Will definitely use this facility again, and recommend to my friends

Louise Last 
Rating:
5.0

Customer did not leave a comment.

Ted Okeefe 
Rating:
4.0

Mobile check in did not work, would not accept payment

brad lupo 
Rating:
5.0

Customer did not leave a comment.

william morris 
Rating:
3.0

The auto transport i rented had a flat tire. Did not realize it was flat until i loaded the car i was moving. At that point everything was closed in my area to repair the tire. Yes I could have called the road side assistants, but I shouldnt have to had to do that. So I pummped he tire up and put a can of fix a flat in the tire. I will think very hard about renting from uhaul again.

Ben Deason 
Rating:
5.0

Customer did not leave a comment.

susanne zamzaow 
Rating:
5.0

Customer did not leave a comment.

Marcus Kincaid 
Rating:
3.0

Ensure quality customer service ...

Cynthia Brady 
Rating:
5.0

Customer did not leave a comment.

Ronald Kahn 
Rating:
5.0

Customer did not leave a comment.

susanne zamzow 
Rating:
5.0

as far as the experience I got I don't see any improvements needed everything went off smoothly Donna was very professional and very helpful the app was easy all around great experience

Brian Parsons 
Rating:
3.0

99 cents per mile is to much. I spent 30 minutes on the phone to pre check in. When I arrived at the store I had to start the check in process all over again. The rep said that I failed to photo the back of my driver's license which I did not do. It was clearly posted when I did it on mobile. After I pay to rent the truck we walked out to the truck to look in the back and was told that if I broke the tags on the dolly and the packing that was attached there I would be charged for that also. Which I tell explain to the lady that I was putting a large box in the back of the U-Haul and it was a possibility they would be broken off if it was too tight but I didn't think it was fair that I was going to be charged for them when I had already rented an appliance dolly. So obviously I was not trying to get something for nothing. Upon renting the truck she failed to go over the operations on the inside of the truck which I had to call to find out about the toe being on because it was making the truck sluggish. I had a really bad experience once I arrived at the location

Pamela Adams 
Rating:
5.0

Customer did not leave a comment.

Terence Beckwith 
Rating:
5.0

Customer did not leave a comment.

susanne zamzow 
Rating:
5.0

Great customer service

joanna martinez 
Rating:
5.0

Customer did not leave a comment.

Thomas Honaker 
Rating:
5.0

Joyce was amazing! Thank you

John Gerst 
Rating:
5.0

Joyce was great

Michael Williams 
Rating:
5.0

Landmark Self Storage was WONDERFUL. Very helpful, nice people..what a pleasure to deal with them!

Vicki Conner 
Rating:
5.0

Customer did not leave a comment.

Susan Townsend 
Rating:
5.0

Easy drop off box and instructions

Keith LaDue 
Rating:
3.0

Didn’t use since they don’t honor the month free but i did have to contact them and they were very nice.

Ariana Ceja Sotelo  |  Reservation 
Rating:
5.0

Not a thing. Keep up the excellent work.

Tim Van Hyning 
Rating:
5.0

fast service

Michael Branch  |  Reservation 
Rating:
5.0

Great people and a well maintained facility. Never any problems.

Tim Van Hyning 
Rating:
5.0

Customer did not leave a comment.

Tim Van Hyning 
Rating:
5.0

Customer did not leave a comment.

Brandon Black 
Rating:
5.0

Customer did not leave a comment.

Jeannie Weber 
Rating:
4.0

Customer did not leave a comment.

neil parker 
Rating:
5.0

Very helpful

Gregory Frick 
Rating:
5.0

The manager is very helpful and friendly. This is a nice facility and I would recommend it to family and friends.

Patrick Glennon  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Patrick Glennon 
Rating:
3.0

Customer did not leave a comment.

rebecca lowe 
Rating:
5.0

Offered a reduced price if I returned trailer to another location, but couldn’t tell how much further I’d have to travel. Should have asked to have additional locations printed out and could have researched at home.

John Thomas 
Rating:
5.0

Customer did not leave a comment.

ed jacobs 
Rating:
5.0

Very nice and helpful staff. The facility is very clean. I highly recommend Landmark Self Storage.

Gina Jewett  |  Reservation 
Rating:
5.0

Nice clean facility. Very friendly staff. Took care of all my storage needs.

Chris Redding  |  Overall Experience 
Rating:
5.0

Extremely clean facilities and awesome people to work with will definitely use this place again

matthew gray  |  Overall Experience 
Rating:
5.0

Every time I came the people were very nice, the building was clean and well lit.

CHRISTINE RYKHUS  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly!

RICHARD SMITH  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish. rented multiple of storage units and a U-haul over several years. Facility was great and service was good.

MITCH WHITE  |  Overall Experience 
Rating:
5.0

Awesome staff

ROSEMARY MACKEY  |  Overall Experience 
Rating:
1.0

climate controlled nice but non climate controlled everything in my unit molded and they didn’t do anything but evict me Bc I informed them I wasn’t pleased with my belongings being ruined

Brittany Beard  |  Overall Experience 
Rating:
4.0

A little pricey but well maintained and safe

Richard Suckey  |  Overall Experience 
Rating:
5.0

Everything was good

Mike Martin  |  Overall Experience 
Rating:
5.0

Best self-storage facility I’ve ever used! People there were SUPER!

DENNIS BLANKENSHIP  |  Overall Experience 
Rating:
5.0

Prompt & friendly service.

ALEXANDER MEYER  |  Overall Experience 
Rating:
5.0

Great service

SONDA FAY GRAGG  |  Overall Experience 
Rating:
5.0

I was really impressed by the cleanliness of the facility. The security is beyond what one would expect. Joyce was very professional and made sure you were treated like a valued customer.

DENNIS BLANKENSHIP  |  Reservation 
Rating:
5.0

was very happy with facility.

Louis Hutter  |  Overall Experience 
Rating:
5.0

The location is nice but much further out of the way that I needed. I decided not to move in.

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was very courteous and friendly. The storage room was clean, and the entire facility is well kept. I would definitely reccomend.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent!

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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