Customer Reviews for L&B Outlets
(U-Haul Neighborhood Dealer)

530 reviews

420 W Main St   Stockbridge, MI 49285

(517) 851-3528

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(517) 851-3528

420 W Main St
Stockbridge, MI 49285

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is a great local option for pick-up and the owner is SO friendly. I have no suggestions for improvement.

Saundra D 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

connie h 
Rating:
5.0

Great service very helpful

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Peggy Y 
Rating:
5.0

Staff was fantastic and made the process simple and quick, no improvements necessary!

Lucas H 
Rating:
5.0

Great service friendly help

LEONARD J 
Rating:
4.0

Customer did not leave a comment.

Patrick w 
Rating:
5.0

the appliance dolly needed maintenance. we were able to fix it up a bit and make it work

Tamra G 
Rating:
5.0

Fast and friendly service. Would use again if and when needed

Joel B 
Rating:
5.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Brittany M 
Rating:
5.0

You did a great job. There's no need for improvement.

Billy J 
Rating:
5.0

Friendly, excellent customer interaction / service

Douglas W 
Rating:
5.0

Ericka was very helpful and professional!

rob b 
Rating:
5.0

Great service and great owner !!!

Paul N 
Rating:
5.0

Easy, straight forward and helpful throughout the rental process!

Colleen S 
Rating:
5.0

The original pick up location was in the town i was staying and this location was 45 minutes away. In the future the trucks should be delivered to the appropriate location and not make people drive all over to get the vehicle. I was compensated for my inconvenience but it was not ideal. Luckily this pickup location the person was very nice.

Cheryl O 
Rating:
5.0

Customer did not leave a comment.

Bryan C 
Rating:
5.0

I would absolutely rent another unit and recommend to friends & family regularly. It was beyond my expectations.

Jessica P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn B 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Melissa V 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

The young woman who staffed and helped us with the storage was very pleasant and very knowledgeable.

Corina S  |  Overall Experience 
Rating:
5.0

Prompt service. They knew what they were doing and made sure the trailer was safely and correctly hooked up to my truck.

ROGER B 
Rating:
5.0

Absolutely fantastic customer service ,we will be using her establishment again .

Lynne T 
Rating:
5.0

Problem with the left turn signal blew the fues in my truck.

Jim B 
Rating:
5.0

Nothing, the folks at L&B in Stockbridge were amazing and super helpful. We ended up needing 4 rentals for our move. They were there every step of the way.

Jody T 
Rating:
5.0

Customer did not leave a comment.

wayne b 
Rating:
5.0

Customer did not leave a comment.

Justin C 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

They made it easy!

Constance M 
Rating:
5.0

They are very accommodating and friendly here!

Corey P 
Rating:
5.0

Excellent job of handling the process.

Abhay V 
Rating:
4.0

Customer did not leave a comment.

SCOTTALLAN W 
Rating:
5.0

Excellent location and great customer service.

David B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
4.0

Customer did not leave a comment.

Kimberly T 
Rating:
5.0

Erika and Brian are always top notch! They are truly the moving experts

tom h 
Rating:
5.0

Everything was great would use again

lesley w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
5.0

Customer did not leave a comment.

Chase A 
Rating:
5.0

Customer did not leave a comment.

steve b 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
5.0

L&B Outlets is the only place I'll rent from. They're the best.

Shawn W 
Rating:
5.0

It was a nice, clean place she was very friendly. I had a welcome environment. And when you're in, there should treat it like you're one of the family. She was very nice person and I would recommend this place to any of my friend and thank you so very much for helping me out in time of great day.

Gerald S 
Rating:
5.0

So glad this place is close to home and she was nice

fran g 
Rating:
5.0

Customer did not leave a comment.

Shane D 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

Friendly service and was helped getting trailer hooked up. Trailer was perfect for what i needed.

Brent B 
Rating:
5.0

Customer did not leave a comment.

mike k 
Rating:
5.0

Customer did not leave a comment.

BRYAN B 
Rating:
5.0

Nothing! Excellent Service!

Mauriceandre A 
Rating:
5.0

Quick and easy, AAA+++. Great staff, thanks!

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

TONY T 
Rating:
5.0

Customer did not leave a comment.

Emily M 
Rating:
5.0

Great friendly service. My favorite Uhaul pickup or drop off location

Cory S 
Rating:
5.0

Can’t think of a thing.

Joe W 
Rating:
5.0

Owner/Manager was friendly and helpful. The trailer was clean and ready to go. The owner explained the process and return information. This was a pleasant transaction.

David S 
Rating:
5.0

Very helpful and pleasant experience with L & B Outlets.

Cherie C 
Rating:
5.0

L&B outlets is a great place to rent from. They make it so simple and offer great help.

Bob V 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W 
Rating:
5.0

Better stocking had to drive 60 miles round trip to get my size!

Leonard C 
Rating:
5.0

Customer did not leave a comment.

Eric b 
Rating:
5.0

Customer did not leave a comment.

Dwight C 
Rating:
5.0

Customer did not leave a comment.

Larry N 
Rating:
5.0

Customer did not leave a comment.

mike d 
Rating:
5.0

Check to be sure lights all work. The unit I used worked great. The original trailer I was supposed to get had a problem.

Dan E 
Rating:
4.0

Fast and easy and close

ANTHONY J 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A 
Rating:
5.0

Customer did not leave a comment.

Bonnie M 
Rating:
5.0

U-Haul corporate needs to get there crap together. They didn't refund me for me early drop return.

WARREN S 
Rating:
5.0

Excellent service and very helpful. We truly appreciate everything they did to help us out.

BARBARA B 
Rating:
5.0

Your local manager Erica did an outstanding job and saved my move when other locations could not supply the proper equip.

Gary B 
Rating:
2.0

Really sucked that I had to pay when I didn’t use the truck. I needed a truck with a ramp, was said on the phone. I don’t know what happened but I ended leaving the dresser where it was at and took the truck back because I thought it had a ramp. I guess I should’ve made sure. I never had a issue like this so it was new to me

Ashleylavonne E 
Rating:
5.0

Customer did not leave a comment.

GARRY I 
Rating:
5.0

Great service

lesley w 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Owner was great to work with.

Dale L 
Rating:
5.0

Great customer service

jason g 
Rating:
5.0

Although we understand the reason, the online return process was a bit “bulky”. Not really sure if this can be improved given the need to verify the return. In any event, we were very pleased with the customer service and would definitely use this location again.

Paul G 
Rating:
5.0

Company Employee was very helpful n explained everything in detail. Employee is very knowledgeable and helpful in assisting customer needs. I would highly recommend this agency to anyone in need if U-Haul services.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Jerome T 
Rating:
5.0

Awesome customer service at L&B.

John B 
Rating:
5.0

Erika we t above all exceptions. Only downside is I can’t give a higher rating.

tom h 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

That was one of the best experiences I have had dropping off a trailer. The person went well above and beyond what was required. U-Haul is very lucky to have someone like that better than pick up.

john j 
Rating:
4.0

Understanding

ANTHONY J 
Rating:
5.0

Ericka was great! very professional😊👍👍👍

rob b 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

Keith T 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Ericka C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin L 
Rating:
5.0

Nothing. The staff person was awesome. I highly recommend them.

Kevin L 
Rating:
5.0

have dealt with U-Haul services in a lot of different cities. Your stockbridge location is best. I’ve been to friendly, prompt and very helpful . Give kudos’ to location manager please.

Bruce W 
Rating:
5.0

I would highly recommend, so pleased with the service I received here. She was wonderful. I will always come back to this location when needed.

Lori M 
Rating:
5.0

Customer did not leave a comment.

Gretchen T 
Rating:
5.0

Easy Rental, Clean equipment, wonderful customer service

Ronald H 
Rating:
5.0

Just keep up the good work

steve w 
Rating:
5.0

These kind people had to listen to my complaint about how U-Haul lies about their product. I’ll recommend for trailers only.

Rick M 
Rating:
5.0

Easy drop off at night and answer my call promptly in the morning.

Daniel A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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