Customer Reviews for Lalor Self Storage
(U-Haul Neighborhood Dealer)

74 reviews

40 Mott Pl   Trenton, NJ 08611

(609) 421-9071

Office Hours

  • Mon-Sat: 9:15 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 421-9071

40 Mott Pl
Trenton, NJ 08611

Services at this Location:

Office Hours

  • Mon-Sat: 9:15 am–4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter Symonowicz 
Rating:
5.0

Customer did not leave a comment.

Jasmine Thundathil 
Rating:
5.0

Customer did not leave a comment.

Michael Tona 
Rating:
5.0

Make mobile check in quicker

Freddie Feliciano 
Rating:
1.0

The lady was very rude

Jason Bell 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO AVILA 
Rating:
5.0

Everybody there was very friendly, and got in and very fast. 2nd time there

PAUL MCCORMICK JR 
Rating:
5.0

Let the customer know in advance that they will have to take a picture of the odometer and fuel gauges, like when they pick it up. We found out after dropping the keys in the drop box, and it was too late, so they had to check us out the next day for a $20.00 fee

DONNA MEMMER 
Rating:
5.0

Fixes computer system and have other ways to collect are information more private thank You

DALIXA RIVERA 
Rating:
3.0

I rented the van on Monday and returned it on Monday. I thought everything was fine until I got a call stating that I didn’t return the van. This made me nervous. It was a fiasco with the keys. We put the keys in the slot in which they told us. I guess miss miscommunication within the office. I was embarrassed that I had to be called because they said I didn’t return the truck which I did. It’s more than likely I would not come back to this particular establishment for our rental in the future.

Nicole Greene 
Rating:
4.0

Customer did not leave a comment.

RICHARD PERRY 
Rating:
1.0

I requested the van for 4 hours from 2-6pm. I returned it on time but have been charged a $20 after hours return fee that I was unaware of. The van had the tire light on indicating low air pressure. I called to report it and was told the tire was not low, the light was regarding an oil change. $50 rental doubled due to hidden fees.

LaTonya Andrews 
Rating:
3.0

I paid for furniture pads and didn't receive them because the location didn't carry them but wasn't refunded even after I told the desk.

Joseph Hendershot 
Rating:
5.0

Customer did not leave a comment.

Gia Cerrone 
Rating:
5.0

The van was new and in perfect shape. Heather was wonderful - very helpful and very nice. +++++

Frederick Fritz 
Rating:
1.0

*** WORST EXPERIENCE EVER *** (Rented a van on 05/04/21) To begin with, the manager, Heather, did not make any effort to do her job. She sent me out all on my own to get my rental van, along with the dolly that I rented, after I paid her without doing a walk thru with me like EVERY other uhaul rental locations I have used in the past 20 years. She told me that she was giving me a brand new van. When I got there, the van she gave me smelled like urine and the right side mirror was cracked. I went back inside to tell her that I didn’t feel comfortable driving the that van. Without changing/updating my paperwork (receipt: I was charged $66.57 immediately) she said to grab the van behind it and again, without a walk thru and I had to load up the dolly from the damaged van to the replacement. I returned less than the hours I rented it for. I didn’t go far (26 miles) and I put $5 in gas thinking it would be enough. I was charged $13.50 for the gas she claims I used. Then on the updated statement she emailed me, it stated that I went 26 miles plus an additional “previous” 20 miles. My starting mileage was at 10,592 and ending mileage was 10,618 which is a total of 26 miles at $.99/mile. I was charged for $46 miles. On 05/05/21, I spoke with Heather and explained to her that the difference in mileage and what was used was only $26 miles. She kept going on the calculator and I was told she would need to have her manager look at the total and give me a call back. It is now 05/11/21 and I received 2 emails with my uhaul receipt which is charging me an additional charges of $20.77 and $41.88. I also received a text that I now have a collections balance of $71.88 and on this record I was charged “1 mile at $45.54”. I have been on hold with the corporate office from Uhaul. I have never had this problem in the 20 years I have used Uhaul. If you are a manager, you should be able to address a small problem immediately when clearly the Math shows that I was overcharged 20 miles. Instead of being at my doctor’s appointment, I am waiting for upper management to address this matter. The manager at Mott Place (Trenton, NJ) is unprofessional, lazy, incompetent and has no knowledge of running a facility nor being a manager, regardless of the 16 or 18 years she has been with Uhaul. Her work ethic and her wisdom shows no reflection of the many years she has been with your company. That will be the first and last time I deal with that location. *** I still have not received a call from the manager and her supervisor.

KATRINA F DEVILLA 
Rating:
5.0

Customer did not leave a comment.

Tina Hughes 
Rating:
5.0

Customer did not leave a comment.

Carmelo ACEVEDO 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GALLEN 
Rating:
5.0

Customer did not leave a comment.

RAMS CETHOUTE 
Rating:
5.0

Customer did not leave a comment.

Aaron Heimowitz 
Rating:
4.0

More UHAUL Signage near the Building

cristal smith 
Rating:
4.0

Customer did not leave a comment.

christopher owens 
Rating:
3.0

See comment above

Barbara Israel 
Rating:
3.0

Customer did not leave a comment.

Jennifer Pearson 
Rating:
5.0

Customer did not leave a comment.

Judith Sager 
Rating:
5.0

Customer did not leave a comment.

Julio Sierra 
Rating:
5.0

Customer did not leave a comment.

Bob Wilson 
Rating:
5.0

Customer did not leave a comment.

Dominick Rodriguez 
Rating:
5.0

Heather was very helpful and professional. Excellent customer service :)

John Hoge 
Rating:
3.0

Customer did not leave a comment.

Carter Tayloe 
Rating:
5.0

Very quick and smooth transaction.

Michael Daddario 
Rating:
5.0

The mobile app was supposed to speed up the process but did not. I also saw small immaterial charges on my car that I did not agree to

RAHEEM RASHAD 
Rating:
5.0

Customer did not leave a comment.

Martin Goran 
Rating:
5.0

Friendly customer service.

Jennifer Jopko 
Rating:
3.0

Customer did not leave a comment.

Kevin Cagnetti 
Rating:
4.0

Sure, one thing. The van smelled like some sort of animal. Perhaps someone was hauling meat or leather goods? Other than that, it was great! Very accommodating.

Georgette Chalker 
Rating:
3.0

They charged me for a extra day, when I actually turned truck in before time in was due.

Elizabeth Fauntleroy-Hughley 
Rating:
1.0

My first time and perhaps the last. Staff was not available to rent at the time requested. I was there on time and told to come back in an hour. Truck had plumbing parts and other miscellaneous itmes in bed. Was told truck was half empty when I picked it up. It was not. I returned it exactly how I found it and was charged a refuleong fee. Please tell me this isn't normal for Uhaul rentals, it falls well short of basic customer service levels in virtually every category

Joe Hebert 
Rating:
4.0

Customer did not leave a comment.

Mandi Eason 
Rating:
5.0

Customer did not leave a comment.

John Rupprecht 
Rating:
5.0

Customer did not leave a comment.

Heather Williams 
Rating:
5.0

Customer did not leave a comment.

Bill Richey 
Rating:
5.0

Customer did not leave a comment.

kathy crawford 
Rating:
5.0

Customer did not leave a comment.

Angela Idlet 
Rating:
5.0

N/A

Shanice Cannon 
Rating:
5.0

Thank you lady as the only one present to help out!!

Daniel J Viola 
Rating:
5.0

Customer did not leave a comment.

DYLAN COHEN 
Rating:
5.0

I really like the Mott pl location would rent from them anytime down to earth friendly . Heather is awesome

phyllis wharton 
Rating:
5.0

Great Personality

Javier Figueroa 
Rating:
5.0

Customer did not leave a comment.

ROSE FLOOD 
Rating:
5.0

The young lady was nice and went over everything with us Great job

NEAL BUCKOUSIS 
Rating:
5.0

Very proffessional buisness, had my auto transporter staged out and ready for me at the moment I made a reservation. Ive rented before through Heather at lalor storage and shes amazing, very easy going and super sweet. Excellent!

TRAVIS ERRICKSON 
Rating:
3.0

The vehicle had strong smell of urine when it was picked up. After leaving our equipment in the vehicle overnight, we unpacked it the following morning. My husband spotted a cockroach in our kitchen. We have resided here for 24+yrs without any pests, so it must've been in the rental truck. We rented the truck to transport our catering equipment and supplies. It was fortunate that all our perishables were sealed in our cooler or in airtight plastic and cooked onsite. But in light of this situation, I will not rent any other vehicle in the future. I'll make multiple trips with our smaller truck instead of risking the good sanitation of our location.

Kimberly Caldwell 
Rating:
4.0

We had a hard time finding the place because it was hidden in an Alley, They should have a sign by Mott Place so people can see it right away.

RosaMia Paulino-Lim 
Rating:
4.0

Customer did not leave a comment.

Brian Cox 
Rating:
5.0

Customer did not leave a comment.

Marilyn O'Donnell 
Rating:
3.0

You should have pest control come frequently... I saw a roach crawling on the reception desk, so I'm sure there's a ton more throughout the facility and in people's belongings...

HUSSAIN HAQQ 
Rating:
5.0

Nothing. The lady working there couldn't have been more friendly or helpful!

Lynda Fischer 
Rating:
5.0

Nothing.

scott rice 
Rating:
3.0

Truck had fender damage before I used truck.

WILLIAM JOHNSON 
Rating:
3.0

did not have 24 moving blanket as requested only had 11. did not take

FRANK SMITH 
Rating:
3.0

I had confirmed reservation for 8/14 at nearby location in Bridgewater. Luckily I called the location prior to arrival and was told there are no trucks available. I just had 1 hour to rush to the Trenton location where only a 20ft truck was available. I called uhaul 800 number on 8/17 to report the inconvenience and aggravation caused. I was told my complaint was registered and a customer service representative will call in 3 to 4 days. No call yet which exhibits total lack of customer service and care.

ARCHANA HONWAD 
Rating:
3.0

nothing the representative was helpful and handy everything in a timely manner and friendly i would use your facilities again if i needed to.

connie labranche 
Rating:
5.0

Customer did not leave a comment.

GRACE HAWK 
Rating:
3.0

truck burn a lot of gas I spent $140

Clyde Tatum 
Rating:
3.0

Reserved van at one location... got sent to different location to pick up and drop off... but i had to pay for additional mileage. Don't let your locations reserve vehicles that aren't going to be available.

adam gerber 
Rating:
5.0

The service was wonderful and even though the sweet lady wasn't feeling well she still took care of us in the most professional manner and we thank her and the company.

TRISHEENA AMES 
Rating:
5.0

Customer did not leave a comment.

Joel Cartagena 
Rating:
4.0

Renting a truck from U-haul was a pleasant experience. The agent was friendly and helpful.

MICHAEL ALLEN 
Rating:
5.0

Nothing

PETER HART 
Rating:
5.0

Customer did not leave a comment.

MARY TOWNSEND 
Rating:
5.0

Heather Williams is a great manager.

Peter Hart 
Rating:
4.0

After hours drop off would be a great addition.

Andrew Seligsohn 
No reviews have been submitted for this location.

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