Customer Reviews for Lakewood Auto Spa Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charges were off

Rating:

3.0

Very difficult to find, but otherwise an easy drop off

Rating:

5.0

I would continue to do what the gentleman is doing. Great customer service and truck was very clean. Best experience I’ve had with U-Haul. In addition to this location the customer service representatives from Tom’s River were wonderful and helped throughout the process.

Rating:

3.0

I rented a van and got a box truck and the location is hard to find. The truck worked fine and pick up was easy.

Rating:

2.0

Male it easier to find

Rating:

4.0

There was no parking when we came to return the truck. There should be a few designated spots in the area for Uhaul returns. it was very confusing when we showed up there.

Rating:

5.0

Very nice person, fast and easy drop off .

Rating:

5.0

friendly staff. helpful knowledgeable.. walked us through our first move.)

Rating:

5.0

A+. !

Rating:

4.0

dropped off at night

Rating:

5.0

Excellent service! Thank you

Rating:

1.0

difficult to find the key box, gas tank only 1/4 full, no dolley or furniture pads that were preordered and paid for.

Rating:

1.0

I was charged $30 for fuel and I didn’t even go that far . It started off as half tank and when I returned it it was not even half inch from half! $30 really?

Rating:

5.0

The person at the location give him 10 stars

Rating:

1.0

The person my husband and son dealt with was rude. He through the keys to my son and walked away saying the contract would be emailed. Then he disappeared. My husband received no receipt for the amount he had to pay and the contract had no amount on it.

Rating:

2.0

Not sure if this has anything to do with location. Returning vehicle took over 40 min. The app would not work right and there was a 45 min wait to talk to customer service. Finally submitted pictures via email I found on U-Haul.

Rating:

5.0

Quick and friendly service!!

Rating:

5.0

The gentleman that helped me was very pleasant and it was a nice experience

Rating:

5.0

Nothing at all manager was very helpful and polite

Rating:

5.0

Nothing at all. Manager Jim was great helpful and very receptive to me. Was very pleased. Thank you thank you

Rating:

5.0

I looked at a few reviews of this place which I usually dont do. Saw a bad one that stated this place is a scam cause the truck had a quarter tank of gas when they got it. They chose to not read or listen to U-haul's terms and conditions and filled the tank up, didnt use all the gas and give this place a bad review. This person is an idiot and probally lived a privlaged life and never had to rent a vehicle. Then decided to trash this guys name and place of business online. This is a car wash or something like that. Not the U-haul corp. The guy behind the desk simply did his job. The truck was clean and worked perfectly fine. I usually dont leave reviews but after reading that one and going to the place i felt obligated.

Rating:

4.0

A bit more lighting and the key box was difficult to locate.

Rating:

3.0

I was there before 5 to return and were closed already

Rating:

5.0

Without question we experienced top notch professional and friendly customer service when picking up our 20’ moving truck. So much so that we had a slight glitch while picking the truck up as we were there before the location opened—before I could think of a solution my cell phone rang—-it was Jim the owner. He has seen us on camera and called to check to see if everything was ok. Then walked us through the steps needed to get the key. Great location and superb ownership and management. Thanks for a great experience! He even checked up on us later as our move progressed. Awesome.

Rating:

1.0

The guy named Michael said he was a manager yet he was very very rude! He cut me off while I was trying to explain to him about my original reservation, didn’t let me finish what I was trying to say instead he kept saying “do you want this or not, I have to go” very poor customer service especially if he really is a manager as he said.

Rating:

5.0

Convenient friendly excellent central location Easy visible from the street truck was lined up very convenient people were above and beyond employees very friendly and very considerate great staff great spot very happy would highly recommend Jim goes above and beyond thanks again

Rating:

3.0

Front right tire was basically flat!!!

Rating:

1.0

they said they close at 5 pm I got there at 4 pm and it was closed!!!

Rating:

2.0

My scheduled pick up was 3pm. This was changed to 2:30pm by U Haul because they changed my pick up location which closes at 3pm. On the pick up date they called me at 1:15pm stating that they were not going to be there and they were checking me in over the phone and would leave the keys in the car. This resulted for my contract to start at 1:15pm. When I picked up the truck at 3pm the keys were not in the car and delayed everything for me

Rating:

1.0

No one available for at least 10 minutes, then they sent me to a different location. Second location person was extremely unhelpful and rude! We reserved a van online with a Washington DC drop off. They said we could only have a truck to do that, not the van we reserved online. Awful experience. Will not be back.

Rating:

3.0

The gentleman who helped me out was great, friendly and informative. My only complaint was finding this location. It’s location and signage really needs an overhaul as it shares the same building as a car wash which is behind some other building. Otherwise, I’d rent a truck from here again as I had no other problems.

Rating:

3.0

I attempted to complete the remote pick-up, but I ended up having to negotiate the pick by phone. Insufficient internet service.

Rating:

1.0

He gave me 2 different price after I told him he was 120 dollars to much yr was more interested in the car spa then uhaul never again

Rating:

2.0

I had to park the uhaul on the street behind another uhaul van because the lot was overloaded with other cars not uhaul vehicles.

Rating:

2.0

i reserved a 24 hour rental and the guy made me return it earlier without any discounted price. i had better expectations

Rating:

2.0

Tell them about your cleaning fee BEFORE the rental!!!!!

Rating:

3.0

Very crowded, challenging to navigate property/ location.

Rating:

2.0

The vehicle was returned under the included mileage yet the number was boosted so that an additional miles were charge to my bill. The fuel was more than the initial amount yet additional charges applied. I am very disappointed with the Uhaul company and after years of using this service I will be switching because of the blatant inflation of the numbers.

Rating:

3.0

I would rather deal with a person face to face

Rating:

5.0

Friendly and fast service!

Rating:

5.0

Absolutely great service and superior experience. Thank you!

Rating:

5.0

The owner at Lakewood Auto very nice and extremely helpful.

Rating:

1.0

The location is confusing and I was charged extra money due to having issues locating the truck and getting it returned. I had the truck for an extra 30 min and was charged for a whole other day! I picked it up 30 min late cause I couldn’t find the place!

Rating:

5.0

Friendly courteous owner. Very helpful in make this a easy experience. Thanks

Rating:

1.0

Very little if any signage directing me where to drop the truck after hours. Almost went to wrong location. Was also charged a refueling fee when I returned the vehicle with the amount of gas I was supposed to.

Rating:

1.0

Truck damaged, dirty inside with mud & old coffee spills, manager very rude at this pick up location. Billed me insirance although I had not ordered.

Rating:

1.0

The attendant did not go over details and over charge 14 extra not applicable to the contract due to the poor attention im not happy.

Rating:

3.0

I will never use uhaul again. This company is ridiculous. I was forced to call customer service over 7 times to get everything in order and I’m still waiting for them to fix my bill because I got charged for 2 hand trucks I never recieved. Very poor communication and customer service. NEVER AGAIN!