Truck smelled old but worked well.
Jerome P.
Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wish more smaller trucks had to rent the biggest one
barbara T.A well run operation!
Douglas R. | Overall ExperienceGreat Staff, and Clean environment!! Keep up the GOOD WORK!
John H.When I had the truck a warning light came on about the tires and I felt a vibration in the steering. I assume it will be repaired.
Marilyn G.Fast and professional
Duane S.Professional and fast!
Duane S.We have used this location several times, always had a good experience. This was out 1st after hours picking up and it was easy and very self explanatory. The truck was exceptionally clean.
Tamara P.The service and experience was great, no issues at all
tom P.Rented a 15' truck for 24 hrs , bought boxes, tape,bubble wrap , and 3 wardrobes. Also rented an interior climate con trolled storage unit. Very good service.
Timothy K.Truck was practically brand new. Excellent.
Alexandru I.Everything was great except for my experience using the mobile app to return the truck probably due to my lack of mobile app knowledge...
Kenneth J.Great people work here! A very good experience each time I use this company. I could not ask for anything more.
Deborah H.I cannot think of anything that you can do to better the experience at that location, staff was very friendly and helpful!
George N.Nicest people work there. Great customer service and Very efficient.
Kathy P. | Overall ExperienceNo one was there Dropped off after hours
LARRY G.The communication on what needs I have for the length of my move, amount of days. Days in between. All went well. I already scheduled a second rental, with a few days in between to pack. Oh, and the 9-foot moving van is quite versatile for an average person to move in. Just the right size for most box loads. 9-foot van, thumbs up!
Bibiche Makumbu K.I had a great experience. Staff was friendly, helpful, and efficient. I will recommend this location above all others. Great work, thank you!
Christopher F.The person at the counter was very dismissive and not welcoming at all. Until what I believe is a manger came in and then he was a little nicer. However that person did nothing but complain across the room to another employee on how inconvenient it was to go to the bank and how difficult the bank employee was for following bank policy and making her life terrible. It was very uncomfortable and made me not want to be there.
Wendy N.This was my 4th rental in last few months. Excellent customer service, knowledgeable and friendly! Highly recommend Lakeside storage!!
Kimberley R.I recently moved back to Michigan At the last minute I had to rent a lager size at public on W. Utica road! I can say without a doubt the employees at lakeside storage have been nothing but helpful past few months! I would highly recommend your storage and truck rentals!!
Kimberley R.Facility is well-maintained. Prices are very good. People are so very friendly and helpful.
Pennylynn P. | Overall ExperienceThe employees were very helpful. The vehicle was clean and when I brought the vehicle back, an associate was there to help with the return process.
Moody A.Been using this location for years. Have even had the pleasure of using them for indoor storage of samples and marketing materials in the pharmaceutical industry. Always dependable, clean and well run. I enjoy doing business with these ladies. They operate a well run business. .
Stanley S.Accommodating & efficient, nothing to improve, thank you once again for your considerate effort
Michael D.Quick service, easy to rent and return. Online process for drop off was quick, but thorough.
cameron M.Staff was off the chart friendly and helpful!
Michael D. | Overall ExperienceOnly problem I had was the rattle at the connection point. Was very loud and made me feel like it was going to pop off. Hitches can be noisy, but this one was a loose fit on the ball with a different type of connection.
Jeffrey F.Gate code didn't work even after agent reset the code.
Thomas B.Great service
Mark G.I was contacted by someone telling me this lication had too many vehicle and can I drop somewhere else. I told them no. This was very in convenient after already having the reservation for days.
Dawn G.Nothing
Alesia H.Always excellent service I've rented from this location multiple times always quick and excellent service the I've been to other Uhaul locations and it was hectic and slow not this one
Richard M.Everything went smoothly highly recommended
Harry N.The first truck had the engine light on, so they had to give me a different one.
Michele W.Thank you everything was perfect
OMER S.Staff very friendly and helpful.
JOHN B.When I arrived to drop the van off, the employee came right over to the van, and started the check in process. Which helped out alot (just finished working in rush hour traffic). Thank you so much, for helping my transaction run smoothly! 😁
Senetra L.Tera was so pleasant and efficient. Our experience was so good and easy.
Michael J.Everyone was very nice and helpful at this location. Was my 2nd time going there and I will definitely be back.
Michael E.Keep doing what you do
Cordell T.great office
RASHAD A.Take better care of the vehicles. Twice I've rented from this locate and both times the vehicles were not in good shape.
Joseph K.Easy peasy all around. I have been to the Romeo/Washington location several times with EVERY TIME being treated like a dog by staff. I'm so happy to have found this location. Thank you for the great staff
Michelle G.I love renting from Lakeside Budget Storage, I've been renting Uhauls (and occasionally storage) space from here for years now, absolutely my preferred location.
EDWARD G.Racquel was Fantastic!! Took excellent care of me, highly recommended!
Otto A.Great service and employees
Matthew M.Do a little more maintenance on the trucks.
Rachel N.Rented a U-Haul pick up truck with the back bed of the truck was covered with dirt.
Lisa B.Jennifer and her staff have made my divorce move much more tolerable! THANK YOU! Even my teenagers helped with the move. Excellent service, excellent staff, CLEAN, NO BUGS and well taken care of SAFE property. Thank you again for helping us "move" on with our lives. :)
Tamara Y.The Ladies at the front desk are amazing and always are friendly and welcoming. I used to go to another local U-Haul but have decided to only shop here since they provide great customer service.
Sharon B.Tara at the check in was wonderful. However later in the day she informed me the truck was assigned to someone the next day at noon and asked if I can turn it in early (3 hours early). So I took my schedule and rearranged it to help out their error, I returned it at 10a.m. and we asked for some sort of discount since I returned it early on their behalf. The check in lady (not Tara) was stern and adamend that she cannot and sent us on our way. Very disappointed in how that was done since I was doing a favor for the company! Very turned off to rent again!
Deana J.Great customer service and super clean equipment, highly recommended
Ropeen M.Staff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!
Andrea P. | Overall ExperienceAs a renter, Lakeside Storage has passed the most important tests : 1.Would I rent a unit from you again in the future, YES ! 2. Would I recommend others to do the same, YES ! Thanks..Lakeside / UHaul --great business experience
Bruce H. | Overall Experience👍🏼
Reynard Brandon B. | Overall ExperienceI wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.
Felicia W. | Overall ExperienceStaff is nice and professional the back entrance is a nice and convenient to access the units
Leonard C. | Overall ExperienceVery satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M
Carlyle M. | Overall ExperienceStaff was great!
Bruce M. | Overall ExperienceGirls in the office are excellent !!!
Kevin Steven K. | Overall ExperienceThe storage unit was well maintained and we had easy access to get to our things with good span of open hours.
NICHOLAS B. | Overall ExperienceThe place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away
Antoinette K. | Overall ExperienceStaff always friendly a d helpful!
Alan B. | Overall ExperienceWe have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!
Scot H. | Overall ExperienceThe storage facility and truck rental experience was top notch.
Jerry B. | Overall ExperienceGreat staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!
Robert F. | Overall ExperienceThank you! Great Staff
Joseph L. | Overall ExperienceCouldn't have been easier! Convenient access, helpful staff, and well maintained.
Nicholas M. | Overall ExperienceThis is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.
Denice E. | Overall ExperienceWe never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.
Colleen W. | Overall ExperienceGreat will use in the future
Clarence D. | Overall ExperienceVery happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson
Mike R. | Overall ExperienceGood unit ran by courteous professionals.
Ross M. | Overall ExperienceOffice staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.
Lawrence H. | Overall ExperienceEasy to access. Clean unit and good lighting for evening access.
Christina K. | ReservationAll went well
Donna F. | ReservationMove went good with no issues
Alex E. | ReservationGreatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!
ALDO B. | Overall ExperienceThank you for your support
MICHAEL P. | Overall ExperienceGreat customer service.
THEODORE H. | Overall Experienceall went perfectly and couldnt be happier with my experience there!
TONY D. | Overall ExperienceTara provided excellent customer service and was very accommodating.
JOSEPH R. | First ImpressionsIt was pretty simple once everything was reserved online.
Frank L. | First ImpressionsExcellent and friendly service.
Privacy R. | First ImpressionsService was excellent. Very friendly and informative.
HOPE M. | First ImpressionsThe faculty was very friendly and helpful.
Privacy R. | First ImpressionsSuper friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!
Privacy R. | First ImpressionsA difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.
Privacy R. | First ImpressionsStaff was friendly and easy to work with.
Privacy R. | First ImpressionsAs expected
Privacy R. | First ImpressionsIf it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!
MARY ANN B. | First ImpressionsVery professional and clean. Staff is extremely helpful and patient.
Privacy R. | First ImpressionsStaff was great - storage unit works fine.
Privacy R. | First ImpressionsGreat experience. Staff was awesome. Thank you !!!
Privacy R. | First ImpressionsGreat experience with this location.. Staff is awesome!! We will definitely used them again..
Privacy R. | First ImpressionsVery clean and very friendly staff! I am very happy!
Privacy R. | First Impressionsawesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.
Privacy R. | First ImpressionsVery clean and professional facility and staff
Privacy R. | First ImpressionsEveryone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.
NICHOLAS T. | First ImpressionsWe were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.
Privacy R. | First ImpressionsThe people there were very helpful! The storage unit is clean and easy to get to.
Privacy R. | First ImpressionsStaff was friendly and helpful. Unit was newer and clean.
Privacy R. | First ImpressionsDidn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.
Privacy R. | First ImpressionsDidn`t move in. Uhaul mislead me on their website about the rates involved with the unit.
Privacy R. | First ImpressionsEasy transaction. Very nice people. Great location.
Privacy R. | First ImpressionsGreat customer service, and definitely a clean facility
Privacy R. | First ImpressionsPleasant and efficient and thorough. Would use again.
Privacy R. | First ImpressionsWas surprised to find out that the free month of storage was not a full month when move in is in middle of month.
Privacy R. | First Impressions