Customer Reviews for Lakeshore General Hardware LLC
(U-Haul Neighborhood Dealer)

197 reviews

992 Lakeshore Dr   Bean Station, TN 37708

(865) 993-2820

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 993-2820

992 Lakeshore Dr
Bean Station, TN 37708

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen Corrigan 
Rating:
5.0

Lower price

Rex Harness 
Rating:
5.0

Great customer service

Troy Buckner 
Rating:
4.0

Customer did not leave a comment.

micheal landers 
Rating:
5.0

Na

Jeremy Hanna 
Rating:
5.0

Very friendly. Easy drop off.

Tamara McDonald 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

Sarah Haskins 
Rating:
5.0

Customer did not leave a comment.

Stephanie Clark 
Rating:
5.0

Customer did not leave a comment.

Amee Haney 
Rating:
5.0

Customer did not leave a comment.

Kevin James 
Rating:
5.0

We have always had such a wonderful experience when renting equipment from the Lakeshore General Hardware location. The customer service we receive there is second to none we have ever experienced and highly recommend anyone looking to make a reservation in the area to choose this team as your pickup and/or drop off location. You will receive service with a smile!!!

Shushane Wallace 
Rating:
5.0

they sorted the mix up with no hassle.

robert reay 
Rating:
4.0

Your customer service phone line was good. Keep those employees. Had to call 3 or 4 times with questions. They all took care of us.

Vincent Pulcini 
Rating:
5.0

Customer did not leave a comment.

Ronald Crowe 
Rating:
5.0

Customer did not leave a comment.

nelson stansburry 
Rating:
5.0

We've used this location before and they've always been friendly and everything has always gone smoothly. No different this time as well. Clean trucks, smooth process...just what you need for a hectic moving day...

MICHAEL GALLAGHER 
Rating:
5.0

Customer did not leave a comment.

Carol Waldron 
Rating:
5.0

great people to work with!

JEFFREY CARPENTER 
Rating:
5.0

Customer did not leave a comment.

Richard Hall 
Rating:
5.0

Nothing to improve.

Raymond Maynard 
Rating:
5.0

Customer did not leave a comment.

Kevin James 
Rating:
5.0

Customer did not leave a comment.

Melanie Dahlhauser 
Rating:
5.0

Customer did not leave a comment.

Danny Sterling 
Rating:
5.0

Customer did not leave a comment.

Ed Decowski 
Rating:
5.0

Customer did not leave a comment.

Mike Corpolongo 
Rating:
5.0

Very helpful and excellent service.

Charles Childers 
Rating:
5.0

When I thought my prior experience was great when I picked up the uhaul...it was "even better" dropping it off. This team here at Lakeshore General Hardware is one if a kind. EXCELLENT!!!

Shushane Dean 
Rating:
5.0

The gentleman (Jeremy) was amazing to help me

amanda hall 
Rating:
5.0

Very friendly and helpful

James Dicus 
Rating:
5.0

This uhaul location is always spot on with customer care and professional service. They always go out of their way to make sure the equipment is properly hooked up and ready to go. 👍

DANIEL KLUG 
Rating:
5.0

Everything was good , didn’t have any windshield washer

Donna Meyrose 
Rating:
5.0

Customer did not leave a comment.

SCOTT Crocker 
Rating:
4.0

If you could not have the employees park in front of U-Haul trucks that would be great!! I waited 20 minutes for them to move a vehicle so I could leave

Jesse Wall 
Rating:
5.0

Customer did not leave a comment.

Cassandra Stojak 
Rating:
5.0

Super support at this location and very focused on customer service. The best experience I've had with uhaul. Highly recommend!!!

Shushane Dean 
Rating:
5.0

Very friendly and customer service oriented staff. Highly recommend to anyone requiring a rental.

Shushane Dean 
Rating:
5.0

Customer did not leave a comment.

Timothy Sutherland 
Rating:
5.0

Always friendly and professional. Very helpful and knowledgeable of the equipment. Every U-Haul location should be like this one.

DANIEL KLUG 
Rating:
5.0

The contractors you have were awesome

Jon Dewitz 
Rating:
5.0

Spring Mountain Realty PLLC 229 Main St Bean Station, TN 37708 This was the original pick up location. They were rude and not helpful. They would not help us at all. The truck that we had reserved had no key. We had to transfer reservation to another location which cost a couple of hours. Would not recommend this location.

Jason Ivy 
Rating:
5.0

In Bean Station this is the best location. Other one is a realty company and not always available

Jo Dawson 
Rating:
5.0

Customer did not leave a comment.

Steven Terry 
Rating:
5.0

Great service!!!

Alan Birdsall 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE SNOW 
Rating:
1.0

original pick up was at a realty office. They were NOT open. The contact person listed on the door was out to lunch and said the person that handles the U-Haul trailers was on vacation. We went to another location to get a trailer. That location was on Lake Shore Drive, Bean Station TN, and they were very helpful.

Jo Dawson 
Rating:
2.0

The truck we picked up from this location broke down on the interstate. I thought that trucks would be inspected between rental arrangements but that does not seem to be the case. Inspect the vehicles for mechanical issues. Experiencing a truck breaking down was very stressful. Waiting 7-8 hours for a resolution for the broken-down truck was incredibly stressful. Transloading a truck and not having moving assistance arranged by UHAUL until 2:00pm the day following the truck breakdown was beyond stressful. I realize this site above only had responsibility for the truck. The customer service of UHAUL overall needs improvement.

Jennifer Grana 
Rating:
4.0

The gas hand was a floater, would definitely have that check other than that it was good

brittany vanmeter 
Rating:
5.0

Customer did not leave a comment.

Victor Gulino 
Rating:
5.0

Customer did not leave a comment.

James Turner 
Rating:
5.0

The woman that helped us was so sweet and so calm, despite the stress she was under with the business she was getting. She didn’t have a truck small enough for us, she understood our situation and sent us to a place nearby with the size truck we needed. We had zero issues getting the truck.

Jenna Casteel 
Rating:
3.0

Customer did not leave a comment.

Andre Poitier 
Rating:
1.0

Customer did not leave a comment.

Caroline Goff 
Rating:
5.0

This place was overloaded with U-Haul equipment. U-Haul needs to have someone disperse equipment to other locations to make it more convenient for customers to rent & to help U-Haul centers to not overload their property.

JOE AINSLIE 
Rating:
5.0

Customer did not leave a comment.

paula jackson 
Rating:
5.0

Very nice people to work with. Truck was in good shape.

DANNY KEENE 
Rating:
5.0

Thank y’all so much, made moving so much easier this go around.

Farrah Kite 
Rating:
5.0

Jeremy was great!

Regina Byrd 
Rating:
1.0

I did not rent anything let alone a uhaul. If soneone rented a truck under this name or this email its fruad

Andres V Serpa 
Rating:
4.0

Sales associate was incredibly helpful and friendly. Unfortunately, truck smelled like smoke and had a cracked windshield. Would have been a much more enjoyable trip with cruise control. Next time I will confirm whether or not the Uhaul has it before I rent.

ERICA MOHR 
Rating:
5.0

Customer did not leave a comment.

Michael Lange 
Rating:
5.0

The staff there was extremely helpful and quick. Clean equipment and well maintained. Would definitely recommend this location to anyone looking to rent a u haul.

Allan Hunt 
Rating:
5.0

Customer did not leave a comment.

HELEN SWENTZEL 
Rating:
5.0

The guys at the location are friendly and helpful. Shop there often.. Dropped ours off after hours around midnight. Locations well lit and easily accessible. Drop box just off the front door. Second time we've used the location with no issues what so ever.

BRANDON MOORE 
Rating:
5.0

Customer did not leave a comment.

Tammy Johnson 
Rating:
5.0

very frendly

john reagan 
Rating:
5.0

Customer did not leave a comment.

PAUL WHITE 
Rating:
5.0

Customer did not leave a comment.

GILBERTO ESTEVEZ 
Rating:
4.0

Customer did not leave a comment.

BEN GAMBREL 
Rating:
5.0

Customer did not leave a comment.

George Brock 
Rating:
5.0

Customer did not leave a comment.

MARIA SIPE 
Rating:
5.0

Customer did not leave a comment.

Keith Windes 
Rating:
5.0

Customer did not leave a comment.

EDWARD DECOWSKI 
Rating:
5.0

Customer did not leave a comment.

STEVEN MCCONNELL 
Rating:
3.0

Cleaner, there was a lot of dog hair and old food on the floor

Marissa Jones-Bowman 
Rating:
5.0

Most5 Li8kely the BEST experience with U-Haul that I have ever has John McDonald

JOHNNY MCDONALD 
Rating:
5.0

Customer did not leave a comment.

sarah martinez 
Rating:
5.0

Customer did not leave a comment.

Charles Proctor 
Rating:
5.0

Attendant at store was very helpful. Excellent customer service. ⭐⭐⭐⭐⭐

Raymond Choinski 
Rating:
4.0

They were great, I use them whenever I need a rental

Michael Ferraro 
Rating:
5.0

Very friendly and helpful

REGINA BYRD 
Rating:
4.0

Customer did not leave a comment.

PAMELA NOONEY 
Rating:
5.0

Customer did not leave a comment.

JAMES BEELER 
Rating:
5.0

Customer did not leave a comment.

DAVID BAKER 
Rating:
5.0

Customer did not leave a comment.

pam nooney 
Rating:
3.0

First of all, I do not appreciate the innacurate report and being placed on the DO NOT RENT to status. I'm not sure why this occurred other than the gentleman at the rental counter saying that I had gotten pulled over on I40 for excessive overweight pulling a car hauler with a UHAUL truck. First, I have NEVER towed a car and even more NEVER rented a car hauler. Secondly, I work for a company that checks our driving records annually and I would have been reprimanded for this offense. UHAUL needs to do a better job of screening and documenting to eliminate this from ever happening again. Unfortunately for UHAUL, I have 3 moves scheduled this year for my daughter, my son, and my wife and I but due to this completely false accusation, I will do business elsewhere.

Donald Martin 
Rating:
5.0

Customer did not leave a comment.

GREG SALYER 
Rating:
3.0

Check out was okay but they did not explain equipment use or the damage to the truck. Only found damage report on back of validation tag when checking in.

Michael Logan 
Rating:
5.0

Make sure it is mechanically sound and safe to drive. The truck had a messed up wheel barring and could not go over 55 mph without feeling like the wheel was going to come off.

Brittany Davis 
Rating:
4.0

Customer did not leave a comment.

Jeff Jennings 
Rating:
5.0

I have used this location before and I always had a good experience..

Joseph Greenleaf 
Rating:
5.0

Both individuals I dealt with were very knowledgeable. Initial pickup was 10-15 mins tops. Drop off was 5 mins, no need to go back inside, everything was taken care of outside.

Gregory Thompson 
Rating:
5.0

Nice people!

Bryan Collins 
Rating:
5.0

Customer did not leave a comment.

Stephen Hall 
Rating:
5.0

Staff was friendly and went above and beyond to help.

MICHAEL SERVAS 
Rating:
5.0

Less than 10-mins to do the pickup paperwork & out the door where the same gentleman did the hookup for me. Return was even quicker. He met me in the parking lot & unhooked the trailer. Checked me off as "returned", emailed me the receipt, & I was done& gone. 3-mins tops. The gentleman really knew his stuff, and was very courteous.

Gregory Thompson 
Rating:
5.0

Customer did not leave a comment.

Dwight Blackburn 
Rating:
5.0

Customer did not leave a comment.

Charles Proctor 
Rating:
5.0

Customer did not leave a comment.

TERRY WEAVER 
Rating:
5.0

Great service as always.

Svetlana Faye Chapman 
No reviews have been submitted for this location.

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