Customer Reviews for Lake Wright Citgo
(U-Haul Neighborhood Dealer)

506 reviews

5820 Northampton Blvd   Virginia Beach, VA 23455

(757) 363-0472

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(757) 363-0472

5820 Northampton Blvd
Virginia Beach, VA 23455

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Robert Silver 
Rating:
5.0

better customer service he was rude as hell

Sonya Howell 
Rating:
5.0

Great Overall experience!!

CHARLES HARVEY 
Rating:
1.0

Plus I was charged for something I had no knowledge or approval for.

Sanjues Sampson 
Rating:
5.0

Customer did not leave a comment.

MODESTO MARTINEZ 
Rating:
1.0

Couldn’t communicate with attendant. Had to give all my details 3 times, even after booking online. Another man came over, I had to do it all again, come to find out they charged me the extra insurance even though I declined online.

Charles Anderson 
Rating:
5.0

Customer did not leave a comment.

Bruce Nagourney 
Rating:
1.0

I had found a place to park the trailer. A man came over, I asked if that was a good spot? He said, t”Make sure it was back up as far as possible.” Then he turned and walked away.

Steven Ratzlaff 
Rating:
1.0

Had to back trailer in between parked cars. Attendant was ill prepared and unhelpful.

Catherine Davis 
Rating:
5.0

Customer did not leave a comment.

Bishop Hague 
Rating:
3.0

Customer did not leave a comment.

Claire Davis 
Rating:
3.0

needed more parking

SCOTT RANSOM 
Rating:
5.0

Customer did not leave a comment.

joseph clorite 
Rating:
5.0

Customer did not leave a comment.

Charles Mason 
Rating:
3.0

Customer did not leave a comment.

Dillon May 
Rating:
2.0

Customer did not leave a comment.

Jocelyn Putnam 
Rating:
2.0

I had issues picking up the vehicle through the app so I had to go inside. Not a huge deal but then they wanted me to take a photo of the milage before I started driving. I couldn't find the milage anywhere so I went back in and asked the gentleman to come out to help me. He couldn't find the milage either and told me it was ok to go and to just take a picture when I returned. Upon returning the vehicle I still could not figure out where to find the vehicles milage so I went inside and asked another gentleman to help me. He couldn't find it either so my mother got charged for about double the miles I actually drove. I also had issues checking in with the app and paying. Pick up and drop off took me almost 2 hours of the 4 that I rented the vehicle for. I will never again pick up a Uhaul from a location that is not actually a Uhaul store! Terrible experience from start to finish!

Sherry Coke 
Rating:
4.0

I appreciate the assistance.

Dennis Davis 
Rating:
3.0

Fares should be more understandable from the very beginning

Leonardo Rossi 
Rating:
1.0

They had me pay for dolly and moving blankets that wasn’t in the truck. They treated me bad and had no professionalism. I was over charged because they put the wrong gas level on my truck before I received the truck so I had to pay for gas. They talked to me rude and I had to show before and after pictures before they were willing to help. Their store is crowded and nasty. I would never recommend or use this location again. I am beyond disappointed with my experience.

LARRY ROBINSON 
Rating:
3.0

This location is not a Uhaul dealership but a gas station so you will have to deal with the additional gas station traffic and customers. The station employee was helpful and knew the return process.

Andrew Lloyd 
Rating:
3.0

N/A

Kevin James 
Rating:
1.0

You had me go to 3 different locations to pick up the trailer I reserved. Over 20 minutes to wait for the person in front of me to finish ordering their trailer. Then it takes me over 20 minutes to drop off the trailer because you sent me to a gas station with one employee. Having your customers pay for your service to send them to an empty sea food parking lot that doesn't have your trailer with no information but sheet of paper stapled to a telephone pole is wild. Send me to a uhaul store with a dedicated employee, not some third party without informing me. This system was so infuriating

mike lavery 
Rating:
4.0

Very difficult location to get a 26’ box truck into and parked

Jonathan Hurd 
Rating:
5.0

The original drop-off that was identified from where we rented it was 30 minutes from our final destination - called into Uhaul and was able to move from that to the Northampton Blvd. Folks were great!

Paul Doss 
Rating:
5.0

Customer did not leave a comment.

Violet Galante 
Rating:
5.0

The clerk was very helpful and professional.

Billy Melton 
Rating:
3.0

Make sure the interiors of the cab and cargo areas are clean. The truck I got was sticky and smelly in the cab - someone had spilled a drink or something all over the floor with splatters in the cup holder area and elsewhere. There was also a lot of dirt and debris in the cargo area. I had to sweep it out before using it.

Mandy King 
Rating:
2.0

They don't have great customer service and are not well trained in Uhaul rental. I have rented from this location 2 times and they NEVER have any equipment such as a utility dolly or furniture pads. They need to be more pleasant and have the materials requested it causes a great inconvenience.

SHAVECKARENEE GARLAND 
Rating:
5.0

Customer did not leave a comment.

Don Smith 
Rating:
2.0

Show up at reservation time, be served somewhere close to the reservation time. It took 45+ minutes of waiting at this location to obtain my rental trailer. Additionally the light connection was damaged (it had been run over) and I had to repair it myself before the trailer would be road-legal.

Joe Gorgol 
Rating:
5.0

Customer did not leave a comment.

Josiah Hill 
Rating:
1.0

I picked up the truck and it had a low fuel warning and weed ash in the cup holder. The key itself was coming out of the rubber/plastic/whatever casing and it was hard to turn the key in the ignition. The truck stunk and the side view mirror was so rusted I could barely move it into a position to see/drive safely.

Laurie Devine 
Rating:
3.0

Pick-Up location was sketchy & I didn’t fell completely comfortable. Denise in the Am pickup was wonderful but pm drop off was not pleasant. I feel I was over-charged. Would not return my business.

Angela Farlow 
Rating:
5.0

Very friendly customer service and an easy rental experience

Joseph Ford 
Rating:
4.0

the Uhaul was dirty and not well- maintained. check engine light was on, fuel cap light was on and truck drove poorly. obviously no one cleaned the Uhaul after the last drop off because I was forced to clean the entire inside of mud, limbs, trash and water so my furniture wouldn’t be covered in it. Do better, Uhaul.

Jessica Rossi 
Rating:
3.0

this review is not for the staff, but for Uhaul. I was called a day before my pick up to be told the truck was not available. The nice assistant offered my .79 a mile, since I had to go out of my way - but then her supervisor told her she could not do that. I had to drive 30 miles out of my way to pick up the small size I wanted. When I went to pick up the truck, the small size was also not available there - so I ended up in the large truck, driving through two tunnels which was scary. I was told I could not return the truck to my initial location which is less than a mile from my house - I had to drive it back, through 2 tunnels (paying two tolls as well) to return the truck, which cost me far more in milage. So it doubled my charge to get the large truck I didn't want, and far more miles - I will never use Uhaul again after this experience. The clerk at the Lake Wright store was very nice, and this is in no way directed at her. It is to the Uhaul overall service alone.

Mary Groome 
Rating:
2.0

Customer did not leave a comment.

WILLIAM CHANCELLOR 
Rating:
1.0

Truck was dirty and has a check engine light on Lady flirted with me I’m married process took too long and they took more than they were supposed to out of my account

Terrell Rogers 
Rating:
2.0

The manager of the U-Haul was slow and told me that I the customer would have to hook the trailer to my truck, I reminded him that I was the customer not the workman. Only then was he agreeable to calling out someone to hook the trailer up and take pictures of the hook up. Therefore the service was unprofessional and slow.

Lorenzo Hobbs 
Rating:
1.0

This station and Paul the local U haul representative are racist and rude.

Victoria Acuna 
Rating:
1.0

The truck was dirty and has a weird smell. There was an empty Mcdonald cup there. The odometer and the gas level was incorrectly recorded. I caught the gas when I picked up the truck and told the cashier (it was 1/2 full rather than 5/8). But I didn't see the odometer was also wrong and they overcharged me for 20 miles. I've disputed this charge already!

Ke Shi 
Rating:
5.0

Excellent customer service. Make sure u confirm your total cost at the time of returning the truck. Other than that..Great experience.

James and Justin Williams 
Rating:
5.0

Customer did not leave a comment.

Daniel Acosta 
Rating:
3.0

While the employee was very helpful, when she finalized the charges to my credit card, I was automatically charged for 2 days (I only rented the truck for 2 HOURS and returned on time), it also upgraded my chosen insurance (doubling the cost) AFTER I returned the truck...this added about $60 extra to my card and the employee tried but isn't able to correct the issue, so after I was on hold for 30 minutes, she called the main location to speed up the process only to be told that they would contact me within a couple of days...I haven't heard from them, the overcharge is still pending...this is an issue that should be corrected immediately, not leaving the customer feeling robbed.

Georgia Obenaus 
Rating:
5.0

Customer did not leave a comment.

Andrew Bouchonville 
Rating:
5.0

Truck had check engine light and broken visor. Better maintenance would help

Frank Hughes 
Rating:
2.0

They gave me the wrong paperwork—someone else’s contract.

Stephen Eastham 
Rating:
1.0

I'm going to need your company to be honest and stop being thieves. How can my $34 order turn into $87 all because you assume I would use your vehicle for 50miles at a .87 rate but when I drove only 26miles out of that 50miles that you assumed you haven't figured out that you need to return the difference. Stop lying and robbing your customers. Stop being thieves, I am expecting back my honest earned money and it is certainly not yours to take, you nay have done this to other customers but please return my money asap. Don't ask for a review while robbing me, the level of disrespect is real. Do the right thing.

Sherifa Wright 
Rating:
5.0

Customer did not leave a comment.

Wende Wiles 
Rating:
5.0

Very helpful and accommodating!

James White 
Rating:
3.0

used the app and dropped off

James Burkitt 
Rating:
4.0

Customer did not leave a comment.

Virginia Justice 
Rating:
1.0

Its a gas station. Ifnu are giing to do rentals from a gas station have a different spot set up not the same counter people come in to pay for gas and get mad because they have to wait forever for them to fini3dealing with the rental stuff. Also makesure empoyes now what they are even doing.

Scott Payne 
Rating:
1.0

Our reservation was for a different location. This location was very inconvenient, especially on a Friday afternoon. The representative was very unhelpful: mumbled, never made eye contact. We reserved blankets, which he did not have. We had to go to another location.

Robert Ruland 
Rating:
5.0

Nit site's issue but truck was hour late for return. Local agent did a good job of tracking it down and getting it to us. Denise is fine representative for comapny

Anthony Anikeeff 
Rating:
5.0

Customer did not leave a comment.

VICTORIAGRACE BAKKEBY 
Rating:
3.0

Customer did not leave a comment.

Nicole Branch 
Rating:
5.0

Customer did not leave a comment.

Kimberly Green 
Rating:
5.0

Customer did not leave a comment.

CARLSTONRAY JACKSON 
Rating:
3.0

Customer did not leave a comment.

Terence Holland 
Rating:
2.0

The first van was filthy and the heat did not work. We were given keys to a second van. That one had heat but also a pretty severe exhaust leak. The lady that checked us in was very nice and accommodating. The man that saw us when we returned the van was an absolute jerk.

BRYANJOSEPH ESPINOSA 
Rating:
3.0

I had to supply way to much information. 2 additional people’s phone number, driver’s license plus military is card. I thought I would have to produce my birth certificate

James Davis 
Rating:
4.0

I really appreciated the hard work from uhaul customer service when there was a problem with my reservation. It was resolved very quickly. The app however would not let me upload photos when I tried to check in, that needs to be fixed.

Joseph Leugers 
Rating:
5.0

Customer did not leave a comment.

RICHARDEDWARD SEGUSO 
Rating:
1.0

Scheduled to pick up at 8 am didn't get truck till 9 due to lady saying she can't check truck out. However next morning watch the lady check someone else a truck out.. In my opinion won't recommend location to anyone else

RICHARDMICHEAL BARRERA 
Rating:
3.0

Customer did not leave a comment.

Carson Dye 
Rating:
3.0

Customer did not leave a comment.

WILLIAMM JR BUEHLER 
Rating:
1.0

I was completely ripped off by uhaul and/or this specific pick up location. Agreed to $170 for a two day rental and ended up being charged over $300 and then told these charges were “accounted for.” I will NEVER use uhaul again and have already contacted the BBB about these fraudulent practices.

Vance Trznadel 
Rating:
1.0

I didn’t not receive equipment requested and person I picked it up from was rude

Kiara Murphy 
Rating:
1.0

2800 mile trip from VA Beach to San Diego. Radio wasn't working when the truck was picked up. Wheels were out of alignment. Truck burned excessive gas. Airbag light came on in Albuquerque, NM. Field Manager issued a measly $50 credit for the radio. Me, my 9 year old,, 78 year old mother along with my son's service dog spent seven days in that truck from VA to TN, from TN to OK, from OK to TX, from TX to NM, from NM to AZ and from AZ to CA with no working Radio. The field Manager was rude and told me we can debate the issue ma'am but $ 50 is what I can offer. I would have expected half off for the terrible inconvenience. Then Pete Parten told me me it would take several hours for roadside to even look at the truck so I didn't dare call for the airbag light which would have likely delayed our trip by at least a day. I am transferring for work and could not be delayed at due to work obligations. The overall experience with UHaul has been unpleasant and I could have spent my money elsewhere for the terrible service recieved.

jessica kirkland 
Rating:
5.0

Crystal at Citgo was exceptionally professional and helpful. There was only one truck on the lot, and even though it was rented for later in the evening, she offered to rent to fit our needs. Very helpful and made our move a success.

ELIZABETH CLIFTON 
Rating:
2.0

Servicing agent was extremely rude and didn’t have the equipment we requested ready. When I explained the issue I was told I was in the wrong. Truly terrible service. Ultimately I got my stuff moved but not after that disrespectful encounter.

Dimitri Haynes 
Rating:
5.0

Customer did not leave a comment.

Brian Ensey 
Rating:
5.0

Customer did not leave a comment.

BOGDAN BABCHYK 
Rating:
2.0

I went in to rent a truck and the lady asked if I had a reservation. I told her I did not and she said they were all booked up. I went outside to my truck and made the reservation online and booked a truck. I then went back inside and told the lady I had a reservation for a truck. Well, she looked at me like I was crazy, told her friend that she was on the phone with that she would have to call her back because she had some work to do. She wasn’t happy! She had to go find someone who knew how to use the computer and do a rental.

FREDERICKCHARLES FARRER 
Rating:
5.0

No hiccups when the truck was returned. GREAT!

Tony Easter 
Rating:
1.0

The truck was absolutely filthy! Also! Also, the price I was quoted. Was not the price I was charged. I was charged $100 more than what I was quoted. When I made the reservation the young lady was rude and I feel she just told me anything to get me off the line. Money is not easy to come by now days and we didn’t have an extra $100 to give away. I will never use uhaul again!

YHATTATRENISE COOPER 
Rating:
5.0

Online check out process was thorough but easily followed. Very impressive.

NICHOLAS WEIMER 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN SIMONIC 
Rating:
5.0

The AC did not work in this truck and the move was miserable since it was 92 degrees outside. The truck only blew hot air. Everything else was great but this made me pretty upset.

Benjamin Atherholt 
Rating:
1.0

Customer did not leave a comment.

WILLIAMHARRISON PENIX 
Rating:
5.0

Amazing customer service even though I messed up the time! Thank you for working with me.

GENEVIEVEELIZABE DAVILA 
Rating:
3.0

Customer did not leave a comment.

Nikisha Roseberry 
Rating:
3.0

Customer did not leave a comment.

DAVIDANIBAL CRUZ VEGA 
Rating:
1.0

don’t over charged your customers

ANGELA ST VILUS 
Rating:
1.0

This is the 2nd time consecutively where the air conditioner blew out hot air. It was miserable. This occured June 12th and June 25th. As a loyal customer. I'd appreciate a refund.

Tempesett Lamb 
Rating:
5.0

Customer did not leave a comment.

BLANCAXIOMARA GOMEZ 
Rating:
5.0

Customer did not leave a comment.

DALLAS WISE 
Rating:
3.0

Customer did not leave a comment.

Nicole Johnson 
Rating:
3.0

Customer did not leave a comment.

Robert Winther 
Rating:
3.0

My movers were hired through Uhaul. They never showed up to the job. I contacted them twice to confirm date/ time/ pickup location prior to 27 May, moving day. At 3:30 I called them to confirm that they were on there way as that was the set pickup time. At 4:40 I called them again because they still hadn’t shown up. At which time Elvis tells me the opposite of what he told me at 3:30- he and his team were in fact not on their way. He was “89 miles away” in Richmond and his team was working their 1:00 job still in ocean front. I asked him if he could complete the job by the 7:30 truck turn in. He suggested I cancel. At which point I asked if I would be refunded for their work they are unable to complete. He said he’s a third party so he keeps the money if he shoes up or not. At 7:00 he had still not shown up, I called him and he said he was still on the over side of the HHR Tunnel, so I returned the Uhaul truck by the 7:30pm timeline, the front desk told me was the latest the truck can be returned. The lack of professionalism, failure to plan, failure to communicate and outright lying on behalf of Elvis, the manager of M&M, should be reviewed by UHaul. This company should not be listed as a UHaul endorsed moving service. JB-a343929d Load/Unload by M&M Moving Services, LLC.; Payment Code: 258116

Corinne Caggiano 
Rating:
2.0

There were no blankets that I reserved & paid for available so they gave me 3 old dirty ones. I had to do all the work, and bring everything back inside myself. Pretty rough location overall.

BRYANFRANCIS SHERIDAN 
Rating:
1.0

I was double charged without reason. I was charged for equipment that was not provided

Erik Johnson 
Rating:
2.0

My rental was for 8am. I arrived at 8:05 and was told by a different person that the guy in charge of the u-hauls was not going to be there until 8:30. And they didn’t have the truck I rented so the paperwork took a long time to get me a different truck. I didn’t get my truck until 9am and caused me to have a serious time crunch. There was no apology for the inconvenience.

PATRICKROBERT DINNSEN 
Rating:
3.0

Customer did not leave a comment.

Richard Hall 
Rating:
2.0

I had 12 Blankets included in my reservation. The blankets have always been clean and neatly folded, however at this location they were basically in a pile in the back of the store and I had to go back and dig out and count out my own 12 blankets...it was a HOT MESS! Truck was older and the AC went out for a few hours mid trip from VA to AL...very frustrating. Ashtray in the truck was full of cigarette butts and the inside of the truck was basically uncleaned.

David Hughley 
Rating:
5.0

Great service very help with our issues!

KAYLEE ANGELICA 
Rating:
3.0

Customer did not leave a comment.

Garrett Anderson 
Rating:
3.0

Customer did not leave a comment.

TIMOTHYANDREW ADAM 
No reviews have been submitted for this location.

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