Comentarios del cliente para Lake Wright Citgo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lake Wright Citgo

Grado total:

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brandon B. en

Grado:

Military discounts

Gary S. en

Grado:

Everything was handled fast a friendly

Lynne P. en

Grado:

Trailer needed repair before we could pick up. Tail light out. We had to go to 2 locations to pick up, as first one was closed at 2pm in the afternoon, next sent to a Citco gas station and they found it difficult to fill in paper work and just too busy a place to work on the contract. Very anxious day, running around the city.Also couldn't change the pick up time on the contract, which was 3;45 instead of 2pm.

Benjamin W. en

Grado:

Get rid of this location.

WALTRAUT B. en

Grado:

El cliente no dejó un comentario.

Gene P. en

Grado:

El cliente no dejó un comentario.

Iesha C. en

Grado:

El cliente no dejó un comentario.

Antoine S. en

Grado:

all was good,we thank you in time of need

larry T. en

Grado:

Thanks

Lawrence D. en

Grado:

Personnel were not knowledgeable about the rental of the truck. Another personnel had trouble speaking English making communication difficult. This location did not have all of the pads rented and I had to go to a second location to pick up the remaining pads.

Martavius C. en

Grado:

Custom service was average, but I received my truck 45mins late and I was not compensated for my lost time. The return was also a big issue, I recommend more situational training. V/r Active Duty Military Member

Lorna B. en

Grado:

El cliente no dejó un comentario.

Carol S. en

Grado:

Had wrong paperwork from Lewes. Trying to say we were late.

sharon D. en

Grado:

El cliente no dejó un comentario.

Benjamin C. en

Grado:

I rented the truck for 08 and didn't get it until 09 that's how long it took. Then he asked me when I wanted to bring it back and I said by 6PM. We had terrible rain and I couldn't return the truck that day. I showed up at 917 the next morning and he said I had to be charged 2 days and told me if I didn't like it to call U-Haul.

Pete C. en

Grado:

Upon pick up of the truck the gentleman was not there and we had to wait for an hour. The truck was extremely dirty inside and out. We had to load the blankets and appliance dolly ourselves.

Carl S. en

Grado:

Took forever turn the truck in. Was very rude and the location was filthy and smelled horrible. He had no idea how to is the system it seemed as well. Both locations should NOT be employed by uhaul.

Thomas F. en

Grado:

El cliente no dejó un comentario.

Grover F. en

Grado:

Get some one who knows how to use a computer it took about an hour to get the truck even though I had provid all lnformation on line

Christopher B. en

Grado:

El cliente no dejó un comentario.

Brad G. en

Grado:

El cliente no dejó un comentario.

Donald P. en

Grado:

They were unknowledgable with the software. They couldn’t figure out how to process my reservation. It is a small gas station in a rough area. I had to check-in on my phone because they couldn’t figure out how to get the software to pull it up. They had one guy go out to connect and set the chains, and he had the gas station owner recheck it, and they had to take all of the chains off and start again. It took between 30/45 minutes with no other customers, just to pick up a simple trailer.

Phillip C. en

Grado:

El cliente no dejó un comentario.

Keisue M. en

Grado:

This is a horrible place to rent a Uhaul. They are untrained, unprepared and unprofessional. We had to threaten to call the police in order to receive the truck that we prepaid for. DO NOT CONDUCT BUSINESS HERE!

JESSE B. en

Grado:

Stop using this Dealer.

Edgar V. en

Grado:

This is so sad as I never give a bad review,but this is the second time in a row that I just had the worst experience with uhaul. Nobody knows what is going on. I booked and checked out a trailer on line so that I can just hook up and go. It took the better half of 45 min with the tenant keep telling me that my truck is to heavy for the trailer and that he can not rent me the cargo trailer I want to tow with my F250. What gives? Who trains these people. Ad then not to mention to try and give it back. Aaaaaghhhhh

Cole H. en

Grado:

El cliente no dejó un comentario.

james N. en

Grado:

15' truck worked well - only thing it needed was new windshield wipers.

Kelly G. en

Grado:

Had to wait an hour because the truck had not been returned yet, 1 person working in a convience store. was difficult.

JAMES R. en

Grado:

Tell the Owner to Buy a New Computer and Printer,and to Train His Employees to Use Them

james B. en

Grado:

Easy transition. Thanks for an easy move

Matthew R. en

Grado:

The attendant was incredibly unprofessional and had no idea how to use his system. I was pushed to the back of the line multiple times so he could help his other customers. It took me 30 minutes just to obtain my truck. Luckily I was able to utilize the mobile drop off feature! Not to mention the cleanliness of both the attendant and the store was repulsive! Worst uhaul experience ever!! I have never felt like such an inconvenience!

Laura B. en

Grado:

They knew trailer was defective and they told me to leave with it

Patricia W C. en

Grado:

The manager was not there at the pick-up time. When he finally arrived we had to wait for his computer to decide to wake up. I had to remind him we were to get blankets. When he finally completed the paperwork, he gave me the key, noted the number on the key and told me to go out and find the truck.

ryan F. en

Grado:

Was charged twice by this location. I’m sure it was an accident but I tried calling and nobody answered.

Helene C. en

Grado:

Most terrible experience renting a uhaul. Reserved a dolly along with truck which was not available. Got done with everything yo discover the gas was NOT on full as they stated on thr paperwork. Very very disappointed.

Aaliyah A. en

Grado:

El cliente no dejó un comentario.

Jagadish R. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

We reserved a truck 5 days in advance and it was not available upon our arrival. The attendant offered a larger truck at the same price but couldn't make the system reduce the price. This required assistance by the manager and UHaul district manager (Chris), and it took nearly an hour to check out. The only positive aspects of this experience were how nice the attendant was and how hard she tried to help us. Weather stripping was sticking out of the passenger's door panel, the inside of the truck needed to be swept and wiped down, and one of the tie downs was broken. Overall not a very good experience. We will not choose this location again.

William K. en

Grado:

I had to lean over the counter and complete the contract for the attendant, who had extreme difficulty completing the transaction. Spent an hour on the phone with 6 different representatives, one of which hung up on me. Regional manager could not be reached by anyone. If I hadn't wracked my neck to operate the laptop at the counter myself, I wouldn't have been able to use the trailer at all. Even after I got the trailer, it was full of filthy cardboard from a previous user. Overall terrible experience.

connie W. en

Grado:

I was told I would get $100 deposit back and I never got a return of any kind. I was very upset,needless to say. I will not be using this location evervagain

donald M. en

Grado:

El cliente no dejó un comentario.

Emma S. en

Grado:

the furniture pads were not available. Even though I checked in online ahead of time the process to to pick up the truck and keys still took about 30 minutes. When we returned the truck the computer system was down

Michael C. en

Grado:

Service was really slow and the vehicle was dirty. Will not go back to this location

Kimberly C. en

Grado:

Lower the price

JOSEPH K. en

Grado:

Furniture pads I reserved were not available. Store personnel were not familiar with the computer program to check in/out. I had to sweep out the truck before I could use it.

MICHAEL M. en

Grado:

The location was great. The Attendant was great. Uhaul making sure the vehicle was delivered at the location requested and having the proper equipment on a clean vehicle was extremely poor. Uhaul customers service agents were great except for the last one I spoke to on 12/01/2017 at 8:08am . She was persistant with an attitude on telling me that I didn't reserve a dolly when it was clearly evident that I did.

jason B. en

Grado:

El cliente no dejó un comentario.

Shannon S. en

Grado:

U-Haul tried to nickel and dime me for everything; I may have been 5-10 minutes late dropping it off and was almost charged for another entire day. The on-site manager had to over ride this, bt I had to answer 20 questions before it was fixed. Fuel marking was wrong at pick up location, and fixed upon inspection before I drove off however this was not documented internally and I had to explain this several times to the location I was dropping off at and show the inspection review paper where it was corrected so this info could be fixed in the system so I would not be over charged. Long story short: If I did not speak up for myself I would have been grossly overcharged for minute mistakes on U-Haul's part. Overall, the all of the staff was very helpful and the truck was great.

kathy P. en

Grado:

Re train your employees

Erik M. en

Grado:

El cliente no dejó un comentario.

Nicole A. en

Grado:

This is and was the worse move/ U-Haul experience ever because so I will not use a U-Haul again ever that’s how bad this experience was and will be sharing this disaster with friends family

Jehar O. en

Grado:

The female attendant was not friendly at all. She didn't do nothing wrong but she got the attitude of she was doing me a huge favor .

john P. en

Grado:

El cliente no dejó un comentario.

FABIO D. en

Grado:

El cliente no dejó un comentario.

Douglas E. en

Grado:

El cliente no dejó un comentario.

Allison L. en

Grado:

Ensure the vehicles are in proper working order.

Mohamed S. en

Grado:

He charged me $14 for insurance without letting me know, I made online reservation and I didn't accept the insurance I paid $57 I should pay $42 I only used the truck for 7 miles and I paid $57 he should refund $32 to me but i got nothing that's not the 1st time for hime to charge me extra

Latoya J. en

Grado:

I was overcharged and they real slow.

Steelie H. en

Grado:

El cliente no dejó un comentario.

Mustafa O. en

Grado:

El cliente no dejó un comentario.

Steven W. en

Grado:

the way rentals happen at that location does not work well. By the time the manager got there and we actually got our rental, it was 1 hour later than requested. The familiarity with the system used to rent out is underwhelming. They claim to not be able to not charge for the insurance, so that added $14 to my rental cost and he did not know how to remove that. All in all, I would not rent there again. However, the gentleman and the woman at the desk, who was overly raised with rentals and people wanting state inspections and the normal flow of customers through the gas station, were nice people. My only issue was the processs was very inefficient and took way too long, throwing off our schedule tremendously. Also, there were trucks available there that were not shown online. Had they been, I would have rented the smaller one. But that would have required the people at that location to be able to work the website well enough to change my order.

Asser E. en

Grado:

It took the attendant about an hour to check me in and get me a truck due to software issues. Please make it user friendly and easy.

Andrew T. en

Grado:

A tech glitch at the beginning took 40 minutes to resolve, so my move got off to a late start, but the friendly and professional staff worked hard to fix it and the truck was in pristine condition.

Marcella W. en

Grado:

I booked my Uhaul online and selected my preferred pick up spot. When I arrived there I was informed my pick up had been moved to another location. They said they sent me an email however I did not see it because it went to my junk mail. This was after waiting in a long line as there was only one person helping people and did not get a second person for assistance until 20 minutes of standing there. The employee was rude and acted as if it was my fault the uhaul was not there. Now this would not be a huge deal but I had hired moving help through the uhaul website and this delay was going to make us late to meeting them at our schedualed meeting time. When I arrived at the second location (a random Citgo gas station) the system they were using to finish our contract was not working for them I waited another 45 minutes for them to figure it out and get our truck. By the time we meet with our movers we were an hour and a half late. Luckily the movers had much better customer service and gave us an additional mover for free and worked extra fast to be able to help us move that same day due to not being able to reschedual because of work the next day and my husband only being in town that day because he is currently living in a different state. When I called customer service the employee was very nice but I was told it would take 3-5 days to have a manager call to discuss this. This was the most stressful and frustrating experience I have EVER had moving. I do not intend on ever using UHAUL again.

George N. en

Grado:

El cliente no dejó un comentario.

Amanda G. en

Grado:

My rental truck was supposed to be at a different location and I had to travel to 2 different locations before I was able to rent the truck I requested. It was a frustrating experience however the worker at this location was professional and helpful in our interactions.

Brian B. en

Grado:

A little slow, but the employee was nice and accommodating.

David M. en

Grado:

Truck was dirty , no one helped me load the equipment.

KENNETH B. en

Grado:

Excellent service.??????

Brittany C. en

Grado:

Trailer wasn't available at location that was confirmed I called an hour before to confirm and was only notified then, also while picking up it took over an hour just to get it because there is no training on how to do the uhaul and the first,uhaul they tried to issue me the hitch was bent and welds were cracked so I used the other one, and when I brought it back there was noone to assist me in getting the uhaul,off of my truck thank goodness for a kind police officer on his break, saw my struggle and helped me, all in all between customer service and the hassle I was extremely dissapointed

denise M. en

Grado:

The customer service experience at this location we the worst customer service experience I can remember in a very long time starters it's is a convince store, gas station, and uhaul franchise. They had to process my rental in between taking care of customers as they entered the store . Their credit card machine wan not working all the customers swiping had to swip several time before the card would process all this while I'm still getting getting processed. Finally they attended to process my card and was told after several times that I needed another card I had to call uhaul and pay then return Bach to the coincident store, gas station , uhaul to start the process all over again because they closed out the order while I was in the phone with uhau.. horrible stay away from Lake Wright Citco uhaul on North Hampton Blvd VB I will be contacting corp

Rene M. en

Grado:

El cliente no dejó un comentario.

Douglas E. en

Grado:

El cliente no dejó un comentario.

Rachel L. en

Grado:

There was 1 cashier attempting to handle the gas pumps as well as the UHaul service. It seemed VERY overwhelming to her and the process took a long time.

Harry G. en

Grado:

Was not filled with fuel, had to get corrected before leaving. Charged a higher rate for mileage 0.99 instead of 0.69 per mile.

James D. en

Grado:

El cliente no dejó un comentario.

Laura C. en

Grado:

El cliente no dejó un comentario.

Joanie G. en

Grado:

Truck had not been swept out and had ashes in the ashtray. The woman who checked us in was wonderful

tanner E. en

Grado:

El cliente no dejó un comentario.

nadia H. en

Grado:

El cliente no dejó un comentario.

Christopher E. en

Grado:

Lady I checked it out from this morning was very helpful and accommodating and the gentleman I returned the unit to was also accommodating and friendly. I will reccomend this location to others needing a truck.

Narvie Y. en

Grado:

El cliente no dejó un comentario.

Christine J. en

Grado:

The online check in was useless. I spent 45 mins checking out the already reserved truck when I came to pick up. And another 30 mins when I came back to return it. This is NOT a good facility to get a rental from.

randall B. en

Grado:

Took 25 minutes to complete the paperwork prior to my trip even though I made a reservation.

Ed L. en

Grado:

El cliente no dejó un comentario.

Kindra J. en

Grado:

El cliente no dejó un comentario.

archie W. en

Grado:

Improve instore computer capability/UHAUL server speed. First effort took a total of 40 minutes (close estimate) to get through all of the contract and final page printed.

Bridgette F. en

Grado:

The rental pick-up process was very slow 45+ minutes, the cashier waited on everyone that walked in versus finishing my pick up ticket. The truck was clean and worked well. The return of the truck was a cluster. The service station cleark wrote my info on a piece of paper because he had no idea how to accept the return of the truck. The equipment was fine, the service was not what it should have been

Kayana J. en

Grado:

El cliente no dejó un comentario.

Candace P. en

Grado:

The cleanliness of the place and vehicle. The vehicle did the job but it needs mechanical attention soon. Glad I only stayed in town.

anthony T. en

Grado:

Keep up the good work just speed up check out process next time everything else was great

Denosha S. en

Grado:

El cliente no dejó un comentario.

Brenda S. en

Grado:

They need to have a person doing rentals another doing the other functions. They need to also check the trucks mileage prior to rerenting instead of using what was on the prior customers ticket.

JONIQUE A. en

Grado:

Quick and to the point. Will use again.

Marlon F. en

Grado:

Lisa has great customer service she's the only reason I'll come back!

patricia S. en

Grado:

El cliente no dejó un comentario.

Jasmine A. en

Grado:

Staff needs to know how to rent/check in uhual. Took 30 mins just to leave. And once returned had to come back the next day because person didn't know how to operate at all and ask me do I know how. It's ran with a gas station and just need to do just that and nothing more!

RODRIGUEZ F. en

Grado:

El cliente no dejó un comentario.

Elma H. en

Grado:

El cliente no dejó un comentario.