Comentarios del cliente para Lake Wright Citgo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lake Wright Citgo

Grado total:

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Lynne P. en

Grado:

Trailer needed repair before we could pick up. Tail light out. We had to go to 2 locations to pick up, as first one was closed at 2pm in the afternoon, next sent to a Citco gas station and they found it difficult to fill in paper work and just too busy a place to work on the contract. Very anxious day, running around the city.Also couldn't change the pick up time on the contract, which was 3;45 instead of 2pm.

Benjamin W. en

Grado:

Get rid of this location.

WALTRAUT B. en

Grado:

El cliente no dejó un comentario.

Gene P. en

Grado:

El cliente no dejó un comentario.

Iesha C. en

Grado:

El cliente no dejó un comentario.

Antoine S. en

Grado:

all was good,we thank you in time of need

larry T. en

Grado:

Thanks

Lawrence D. en

Grado:

Personnel were not knowledgeable about the rental of the truck. Another personnel had trouble speaking English making communication difficult. This location did not have all of the pads rented and I had to go to a second location to pick up the remaining pads.

Martavius C. en

Grado:

Custom service was average, but I received my truck 45mins late and I was not compensated for my lost time. The return was also a big issue, I recommend more situational training. V/r Active Duty Military Member

Lorna B. en

Grado:

El cliente no dejó un comentario.

Carol S. en

Grado:

Had wrong paperwork from Lewes. Trying to say we were late.

sharon D. en

Grado:

El cliente no dejó un comentario.

Benjamin C. en

Grado:

I rented the truck for 08 and didn't get it until 09 that's how long it took. Then he asked me when I wanted to bring it back and I said by 6PM. We had terrible rain and I couldn't return the truck that day. I showed up at 917 the next morning and he said I had to be charged 2 days and told me if I didn't like it to call U-Haul.

Pete C. en

Grado:

Upon pick up of the truck the gentleman was not there and we had to wait for an hour. The truck was extremely dirty inside and out. We had to load the blankets and appliance dolly ourselves.

Carl S. en

Grado:

Took forever turn the truck in. Was very rude and the location was filthy and smelled horrible. He had no idea how to is the system it seemed as well. Both locations should NOT be employed by uhaul.

Thomas F. en

Grado:

El cliente no dejó un comentario.

Grover F. en

Grado:

Get some one who knows how to use a computer it took about an hour to get the truck even though I had provid all lnformation on line

Christopher B. en

Grado:

El cliente no dejó un comentario.

Brad G. en

Grado:

El cliente no dejó un comentario.

Donald P. en

Grado:

They were unknowledgable with the software. They couldn’t figure out how to process my reservation. It is a small gas station in a rough area. I had to check-in on my phone because they couldn’t figure out how to get the software to pull it up. They had one guy go out to connect and set the chains, and he had the gas station owner recheck it, and they had to take all of the chains off and start again. It took between 30/45 minutes with no other customers, just to pick up a simple trailer.

Phillip C. en

Grado:

El cliente no dejó un comentario.

Keisue M. en

Grado:

This is a horrible place to rent a Uhaul. They are untrained, unprepared and unprofessional. We had to threaten to call the police in order to receive the truck that we prepaid for. DO NOT CONDUCT BUSINESS HERE!

JESSE B. en

Grado:

Stop using this Dealer.

Edgar V. en

Grado:

This is so sad as I never give a bad review,but this is the second time in a row that I just had the worst experience with uhaul. Nobody knows what is going on. I booked and checked out a trailer on line so that I can just hook up and go. It took the better half of 45 min with the tenant keep telling me that my truck is to heavy for the trailer and that he can not rent me the cargo trailer I want to tow with my F250. What gives? Who trains these people. Ad then not to mention to try and give it back. Aaaaaghhhhh

Cole H. en

Grado:

El cliente no dejó un comentario.

james N. en

Grado:

15' truck worked well - only thing it needed was new windshield wipers.

Kelly G. en

Grado:

Had to wait an hour because the truck had not been returned yet, 1 person working in a convience store. was difficult.

JAMES R. en

Grado:

Tell the Owner to Buy a New Computer and Printer,and to Train His Employees to Use Them

james B. en

Grado:

Easy transition. Thanks for an easy move

Matthew R. en

Grado:

The attendant was incredibly unprofessional and had no idea how to use his system. I was pushed to the back of the line multiple times so he could help his other customers. It took me 30 minutes just to obtain my truck. Luckily I was able to utilize the mobile drop off feature! Not to mention the cleanliness of both the attendant and the store was repulsive! Worst uhaul experience ever!! I have never felt like such an inconvenience!

Laura B. en

Grado:

They knew trailer was defective and they told me to leave with it

Patricia W C. en

Grado:

The manager was not there at the pick-up time. When he finally arrived we had to wait for his computer to decide to wake up. I had to remind him we were to get blankets. When he finally completed the paperwork, he gave me the key, noted the number on the key and told me to go out and find the truck.

ryan F. en

Grado:

Was charged twice by this location. I’m sure it was an accident but I tried calling and nobody answered.