Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)

1,289 comentarios

3461 Central Ave   Lake Station, IN 46405

(219) 962-1596

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sab.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 9:30 a. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(219) 962-1596

3461 Central Ave
Lake Station, IN 46405

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6:30 p. m.
  • Sab.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 9:30 a. m. - 3:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bill K. 
Clasificación:
4.0

Billing was a little confusing

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcelo B. 
Clasificación:
5.0

The staff at Ace hardware not only helped me with my reservation. They were able to change out my trailer to one that would work best for my situation. Thank you Ace in Lake Station,IN

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahrel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby M. 
Clasificación:
5.0

Thank you for all the help!

Antonio C. 
Clasificación:
3.0

Have signed up and more people to help out especially Someone who hasn't been there before

David O. 
Clasificación:
3.0

El cliente no dejó un comentario.

LORI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff G. 
Clasificación:
5.0

Service and truck was great

tinene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo B. 
Clasificación:
5.0

I was happy with the service

dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
5.0

I've rented from here several times. Very helpful and friendly. Decent equipment.

Richard B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
1.0

0/10 experience. I Received awful customer service. The truck I was forced to rent ‘because they didn't have any more trucks' (which they clearly did) was a piece of trash. It sounded like it was going to break down the moment I started it. I asked if I could get the other truck and the guy said nope if it breaks down just call the number and they will figure it out. Honestly if I rent a truck again it definitely will not be from the same location, if I even went with with a U Haul at all. Also I was told I'd be charged a $20 fee since the online return (or check in for that matter) work. This was the worst experience.

Linsey C. 
Clasificación:
2.0

The truck was damaged in multiple places and had a huge hole in the side. Also the pickup location was nowhere near what I requested and I didn't know until the day before pickup

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
5.0

👍

Bob Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel N. 
Clasificación:
5.0

customer service was friendly and excellent!! Maybe make sure to show where gas goes for refill especially to us women lol

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marguerite B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON T. 
Clasificación:
3.0

This location was excellent. U-Haul itself is difficult to deal with and is totally and completely unreliable.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
1.0

I will absolutely NEVER use U-haul again. The mobile check in was not working properly and I was not given a code, but it began my rental time anyway. I was on the phone for over 2 hours, being transferred to different departments until the last representative was finally able to assist me. The U-haul was disgusting, with food and wrappers left in the cab and there was damage to the truck and it was not marked. I was extremely disappointed with my experience!!

Rickey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

terri B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jeanine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DeYon B. 
Clasificación:
5.0

New truck. Manager checked me in right away so I could start loading the truck. Excellent service.

Robert R. 
Clasificación:
5.0

Great experience

Bob Z. 
Clasificación:
5.0

Convenient well priced and excellent service

Thomas D. 
Clasificación:
2.0

Have the agent that is accepting the return check the gas tank while the customer is still there. I know I had the gas tank 3/4 full when I returned it but they say it was only 5/8 full. Also, in the morning they told me it was 3/4 full to find out when I got to my destination it was only 5/8 full and my destination was only 2 or 3 miles away. So I believe they took the beginning gas gauge report and used it as what I returned the vehicle at so they could charge me more money. I WILL NEVER USE THIS LOCATION AGAIN AND I'M NOT SURE THAT I WOULD USE NOR RECOMMEND U-HAUL TO ANY ONE ELSE!!! I AM VERY DISAPPOINTED IN THE SERVICE I RECEIVED.

Phillip V. 
Clasificación:
5.0

All the employees were exemplary  The van itself had some issues, it smelled like it was used to haul fertilizer, the lock switch in the rear doors was broken, drivers side rear blinker was out, was given to me with 13% oil life left and change oil soon message came on within the first day. Someone from UHaul ( not Ace Hardware) kept calling me the last week I had it requesting it to be returned for lease issues (Uhaul's lease issues not issues due to my contract) But they never answered the phone when I called back. All the messages I received only one somebody named Nicole left their name. I notified the person at the location I returned the van to of all the situation he said he would make a note of it I would like to reiterate I had absolutely no problems with the ace hardware location or any of the people working there

Caryn M. 
Clasificación:
5.0

The equipment was in excellent shape price was very reasonable

Thomas D. 
Clasificación:
5.0

Gentleman was extremely helpful. I'm handicap an couldn't unhook the trailer an he was more then willing to help an do it. He also said that the last location didn't hook it up properly an that it had a light out. He also stated he wouldn't have let it leave his location. Very knowledgeable

maurice E. 
Clasificación:
4.0

The gal checking in my truck disappeared for 20 minutes. My ride stayed she was sitting in the driver's seat for 15 minutes on her phone

Nancy O. 
Clasificación:
5.0

Nice people

Marcelo B. 
Clasificación:
5.0

you need to check the brakes on the 10 foot truck i rented AS I felt the brakes grabbing at the last minute

PAULINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

lake station Ace is the best place to rent a trailer or truck ! always frtendly service

John G. 
Clasificación:
5.0

Tire check is messed up and shows low tires. I don't really know if they were low or not. But otherwise good.

DEBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie M. 
Clasificación:
2.0

El cliente no dejó un comentario.

EBONY A. 
Clasificación:
5.0

The staff was exceptionally great. I will recommend renting again from this Uhaul authorized dealer. Will be returning when I need to move around. Thank you for the assistance.

Brittanie C. 
Clasificación:
4.0

The website is garbage, keeps refreshing when trying to upload photos to return the truck, so had to go inside to return the keys

Kenny A. 
Clasificación:
5.0

Easy and very helpful

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL C. 
Clasificación:
5.0

Your app meant for easy pick up was ineffective. Stil had to go inside and check in manually. Love the idea of it, but there is a breakdown between the app's purpose and the local store.

Ryan M. 
Clasificación:
5.0

Very helpful. Was a good experience.

Richard B. 
Clasificación:
1.0

Provide friendly and welcoming service.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

caleb B. 
Clasificación:
3.0

I was told I would receive 12 moving blankets, and was only given 11. There was cigarette ash in the car. The interior was dirty and after cleaning myself, the wipes were brown. The tire was flat and had a screw in it.

Gregory G. 
Clasificación:
3.0

The customer service could be a bit more friendly and at least smile.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAZEM M. 
Clasificación:
5.0

The staff was very professional and courteous.

ED P. 
Clasificación:
5.0

Staff was friendly and helpful. Picking up the rental was easy.

Theresa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

Love the ace I can pick up any packing and moving materials when I go to grab the uhual 10/10 would recommend 👌

Zackary M. 
Clasificación:
5.0

The woman who helped me at Ace Hardware was extremely helpful and very nice. I highly recommend renting at this location. The truck was clean and easy to handle and seemed very well maintained.

Suzanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando V. 
Clasificación:
5.0

They were nice funny and all smiles

Kenya S. 
Clasificación:
5.0

I was billed multiple (3) times. So far only one of those charges was caught by U-Haul. I have to now dispute the second duplicate charge.

Zella G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris I. 
Clasificación:
5.0

All employees extended their best in route towards my rental w diligence and kindness

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
5.0

Who ever works in Schererville named Denise needs to be delt with I returned my equipment on time actually almost 2hours early and this lady Denise that dont even work at the location I rented AND RETURNED the equipment decided to help herself and charge my card another day I guess it's time to go buy my own trailer for autotranporting and never rent a uhaul again this is the second time someone other than where I rented from has cause an issue without confirmation

DANIEL T. 
Clasificación:
5.0

Though I didn't get to know the workers at the Portage site, they too were very kind!

DONNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danica T. 
Clasificación:
5.0

Truck was dirty when I got it so I had to sweep and gas was not at half level like Said in contract. Wish I would've told them but instead I got charged for returning it at the same level I got it and not the contract level. Highly recommend not taking the truck if the level doesn't match the paper. It was parked behind building across the street in a separated lot and didn't want to walk all the way back in the cold or I would've.

ALONDRA S. 
Clasificación:
5.0

Great falls, fairly quick.

Madison A. 
Clasificación:
1.0

the person who was attending was very rude and very racist with his comments I would never rent in this place again

Elvin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
3.0

This rating is for Uhaul trucks. The 20' truck we rented sounded terrible the check engine light on, the cab was dirty with coke bottles it from last renter, it had dents in both sides like it was in accident, sounded like truck had no muffler on it. My husband stated  excelleration was horrible tires had no traction weather was bad, I understand we had truck two days, but was charged for dolly for two days, then was charge 14.00/day for insurance which it did not state in online or maybe I misread but, if I use again. I will have a more options before choosing Uhaul again and received my contemporary $20 for the inconvenience but truly deserved more than that. I bought truck back on 3/8 and close to 1/2 tank of gas what was given to us

Billy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari P. 
Clasificación:
5.0

This particular store NOTHING!!!!!

DONNA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SERINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany P. 
Clasificación:
5.0

The sliding back door of this unit needs lubricating

joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Easy drop off. Employees removed the trailer quickly.

Robert W. 
No se han enviado comentarios para esta ubicación.

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