Easy drop off at this location.Robert W.
Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
good serviceGregory K.
El cliente no dejó un comentario.Joe S.
Making me wait , while previous customer went to parking lot due to the fact he did not have proper credit cards to rent a vehicle from uhaul. Could not understand why he couldnt wait on me while he walked out to car in parking lot. totally ignored me. Otherwise great. Really wouldnt say anything,but i am a regular customer.Dennis R.
El cliente no dejó un comentario.Theodore J.
El cliente no dejó un comentario.Richard M.
Anthony was amazing !! All around kind and very helpful. Customer service at this location has always been impeccable.DIONNE P.
El cliente no dejó un comentario.Scott K.
Great Customer service and it didn't take longJohnny S.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.James M.
Very friendly and fast service. This is always my location of choiceJames B.
El cliente no dejó un comentario.daniel B.
Very good experiencePARNELL J.
El cliente no dejó un comentario.Mekiala G.
With contract in hand they refused return. Had to drive to next town to drop off. Contacted customer service and have not received any feedback.robert L.
My pick up location was changed 2 times and each time it was further away. The woman I spoke to said she was going to refund me 50 dollars and if that happens I'll think it was worth it but I did have to pay for miles to where o was going and more gas if it doesn't get refundedJonelle F.
El cliente no dejó un comentario.randolph B.
El cliente no dejó un comentario.Bill K.
Billing was a little confusingJohn M.
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.LISA S.
El cliente no dejó un comentario.CATHY V.
El cliente no dejó un comentario.marcelo B.
The staff at Ace hardware not only helped me with my reservation. They were able to change out my trailer to one that would work best for my situation. Thank you Ace in Lake Station,INrobert B.
El cliente no dejó un comentario.Jeanine J.
El cliente no dejó un comentario.Jahrel S.
El cliente no dejó un comentario.Shelby M.
Thank you for all the help!Antonio C.
Have signed up and more people to help out especially Someone who hasn't been there beforeDavid O.
El cliente no dejó un comentario.LORI B.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.SANDRA D.
El cliente no dejó un comentario.jeff G.
Service and truck was greattinene S.
El cliente no dejó un comentario.Marcelo B.
I was happy with the servicedennis B.
El cliente no dejó un comentario.Gerald L.
I've rented from here several times. Very helpful and friendly. Decent equipment.Richard B.
El cliente no dejó un comentario.Susan P.
0/10 experience. I Received awful customer service. The truck I was forced to rent â€˜because they didn't have any more trucks' (which they clearly did) was a piece of trash. It sounded like it was going to break down the moment I started it. I asked if I could get the other truck and the guy said nope if it breaks down just call the number and they will figure it out. Honestly if I rent a truck again it definitely will not be from the same location, if I even went with with a U Haul at all. Also I was told I'd be charged a $20 fee since the online return (or check in for that matter) work. This was the worst experience.Linsey C.
The truck was damaged in multiple places and had a huge hole in the side. Also the pickup location was nowhere near what I requested and I didn't know until the day before pickupZachary B.
El cliente no dejó un comentario.Eddie M.
El cliente no dejó un comentario.Joel N.
customer service was friendly and excellent!! Maybe make sure to show where gas goes for refill especially to us women lolJennifer B.
El cliente no dejó un comentario.Marguerite B.
El cliente no dejó un comentario.VERNON T.
This location was excellent. U-Haul itself is difficult to deal with and is totally and completely unreliable.MARK A.
El cliente no dejó un comentario.Natalie R.
I will absolutely NEVER use U-haul again. The mobile check in was not working properly and I was not given a code, but it began my rental time anyway. I was on the phone for over 2 hours, being transferred to different departments until the last representative was finally able to assist me. The U-haul was disgusting, with food and wrappers left in the cab and there was damage to the truck and it was not marked. I was extremely disappointed with my experience!!Rickey B.
El cliente no dejó un comentario.Glenn E.
El cliente no dejó un comentario.terri B.
Extraordinario servicio al clienteJeanine J.
El cliente no dejó un comentario.Catherine R.
El cliente no dejó un comentario.DeYon B.
New truck. Manager checked me in right away so I could start loading the truck. Excellent service.Robert R.
Great experienceBob Z.
Convenient well priced and excellent serviceThomas D.
Have the agent that is accepting the return check the gas tank while the customer is still there. I know I had the gas tank 3/4 full when I returned it but they say it was only 5/8 full. Also, in the morning they told me it was 3/4 full to find out when I got to my destination it was only 5/8 full and my destination was only 2 or 3 miles away. So I believe they took the beginning gas gauge report and used it as what I returned the vehicle at so they could charge me more money. I WILL NEVER USE THIS LOCATION AGAIN AND I'M NOT SURE THAT I WOULD USE NOR RECOMMEND U-HAUL TO ANY ONE ELSE!!! I AM VERY DISAPPOINTED IN THE SERVICE I RECEIVED.Phillip V.
All the employees were exemplary The van itself had some issues, it smelled like it was used to haul fertilizer, the lock switch in the rear doors was broken, drivers side rear blinker was out, was given to me with 13% oil life left and change oil soon message came on within the first day. Someone from UHaul ( not Ace Hardware) kept calling me the last week I had it requesting it to be returned for lease issues (Uhaul's lease issues not issues due to my contract) But they never answered the phone when I called back. All the messages I received only one somebody named Nicole left their name. I notified the person at the location I returned the van to of all the situation he said he would make a note of it I would like to reiterate I had absolutely no problems with the ace hardware location or any of the people working thereCaryn M.
The equipment was in excellent shape price was very reasonableThomas D.
Gentleman was extremely helpful. I'm handicap an couldn't unhook the trailer an he was more then willing to help an do it. He also said that the last location didn't hook it up properly an that it had a light out. He also stated he wouldn't have let it leave his location. Very knowledgeablemaurice E.
The gal checking in my truck disappeared for 20 minutes. My ride stayed she was sitting in the driver's seat for 15 minutes on her phoneNancy O.
Nice peopleMarcelo B.
you need to check the brakes on the 10 foot truck i rented AS I felt the brakes grabbing at the last minutePAULINE P.
El cliente no dejó un comentario.RONDA M.
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.Jeffrey H.
lake station Ace is the best place to rent a trailer or truck ! always frtendly serviceJohn G.
Tire check is messed up and shows low tires. I don't really know if they were low or not. But otherwise good.DEBRA S.
El cliente no dejó un comentario.Eddie M.
El cliente no dejó un comentario.EBONY A.
The staff was exceptionally great. I will recommend renting again from this Uhaul authorized dealer. Will be returning when I need to move around. Thank you for the assistance.Brittanie C.
The website is garbage, keeps refreshing when trying to upload photos to return the truck, so had to go inside to return the keysKenny A.
Easy and very helpfulStephen C.
El cliente no dejó un comentario.CARL C.
Your app meant for easy pick up was ineffective. Stil had to go inside and check in manually. Love the idea of it, but there is a breakdown between the app's purpose and the local store.Ryan M.
Very helpful. Was a good experience.Richard B.
Provide friendly and welcoming service.Andrew C.
El cliente no dejó un comentario.Brandon J.
El cliente no dejó un comentario.caleb B.
I was told I would receive 12 moving blankets, and was only given 11. There was cigarette ash in the car. The interior was dirty and after cleaning myself, the wipes were brown. The tire was flat and had a screw in it.Gregory G.
The customer service could be a bit more friendly and at least smile.Joseph W.
El cliente no dejó un comentario.HAZEM M.
The staff was very professional and courteous.ED P.
Staff was friendly and helpful. Picking up the rental was easy.Theresa A.
El cliente no dejó un comentario.Lavell P.
El cliente no dejó un comentario.RICARDO V.
El cliente no dejó un comentario.DONALD R.
Love the ace I can pick up any packing and moving materials when I go to grab the uhual 10/10 would recommend 👌Zackary M.
The woman who helped me at Ace Hardware was extremely helpful and very nice. I highly recommend renting at this location. The truck was clean and easy to handle and seemed very well maintained.Suzanne W.
El cliente no dejó un comentario.Anita F.
El cliente no dejó un comentario.Fernando V.
They were nice funny and all smilesKenya S.
I was billed multiple (3) times. So far only one of those charges was caught by U-Haul. I have to now dispute the second duplicate charge.Zella G.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Anne C.
El cliente no dejó un comentario.Doris I.