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Luis S.
Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was an excellent experience. I have no complaints, all teh employees at Lake Station were extremely helpful and knowledgeable.
Leanne H.Gave me a truck with almost no gas in it. Literally had to get gas first, so I had to guess how much I'd need ahead of time. Fuel light was on. So I ended up returning it with much more gas than I needed to - not how this is supposed to work.
Timothy H.Everything was great from start to finish, I felt very comfortable driving the truck knowing that it was safe.
Cathy V.Easy drop off at this location.
Robert W.good service
Gregory K.Making me wait , while previous customer went to parking lot due to the fact he did not have proper credit cards to rent a vehicle from uhaul. Could not understand why he couldnt wait on me while he walked out to car in parking lot. totally ignored me. Otherwise great. Really wouldnt say anything,but i am a regular customer.
Dennis R.Anthony was amazing !! All around kind and very helpful. Customer service at this location has always been impeccable.
DIONNE P.Great Customer service and it didn't take long
Johnny S.Very friendly and fast service. This is always my location of choice
James B.Very good experience
PARNELL J.With contract in hand they refused return. Had to drive to next town to drop off. Contacted customer service and have not received any feedback.
robert L.My pick up location was changed 2 times and each time it was further away. The woman I spoke to said she was going to refund me 50 dollars and if that happens I'll think it was worth it but I did have to pay for miles to where o was going and more gas if it doesn't get refunded
Jonelle F.Billing was a little confusing
John M.The staff at Ace hardware not only helped me with my reservation. They were able to change out my trailer to one that would work best for my situation. Thank you Ace in Lake Station,IN
robert B.Thank you for all the help!
Antonio C.Have signed up and more people to help out especially Someone who hasn't been there before
David O.Service and truck was great
tinene S.I was happy with the service
dennis B.I've rented from here several times. Very helpful and friendly. Decent equipment.
Richard B.0/10 experience. I Received awful customer service. The truck I was forced to rent ‘because they didn't have any more trucks' (which they clearly did) was a piece of trash. It sounded like it was going to break down the moment I started it. I asked if I could get the other truck and the guy said nope if it breaks down just call the number and they will figure it out. Honestly if I rent a truck again it definitely will not be from the same location, if I even went with with a U Haul at all. Also I was told I'd be charged a $20 fee since the online return (or check in for that matter) work. This was the worst experience.
Linsey C.The truck was damaged in multiple places and had a huge hole in the side. Also the pickup location was nowhere near what I requested and I didn't know until the day before pickup
Zachary B.👍
Bob Z.customer service was friendly and excellent!! Maybe make sure to show where gas goes for refill especially to us women lol
Jennifer B.This location was excellent. U-Haul itself is difficult to deal with and is totally and completely unreliable.
MARK A.I will absolutely NEVER use U-haul again. The mobile check in was not working properly and I was not given a code, but it began my rental time anyway. I was on the phone for over 2 hours, being transferred to different departments until the last representative was finally able to assist me. The U-haul was disgusting, with food and wrappers left in the cab and there was damage to the truck and it was not marked. I was extremely disappointed with my experience!!
Rickey B.Extraordinario servicio al cliente
Jeanine J.New truck. Manager checked me in right away so I could start loading the truck. Excellent service.
Robert R.Great experience
Bob Z.Convenient well priced and excellent service
Thomas D.Have the agent that is accepting the return check the gas tank while the customer is still there. I know I had the gas tank 3/4 full when I returned it but they say it was only 5/8 full. Also, in the morning they told me it was 3/4 full to find out when I got to my destination it was only 5/8 full and my destination was only 2 or 3 miles away. So I believe they took the beginning gas gauge report and used it as what I returned the vehicle at so they could charge me more money. I WILL NEVER USE THIS LOCATION AGAIN AND I'M NOT SURE THAT I WOULD USE NOR RECOMMEND U-HAUL TO ANY ONE ELSE!!! I AM VERY DISAPPOINTED IN THE SERVICE I RECEIVED.
Phillip V.All the employees were exemplary The van itself had some issues, it smelled like it was used to haul fertilizer, the lock switch in the rear doors was broken, drivers side rear blinker was out, was given to me with 13% oil life left and change oil soon message came on within the first day. Someone from UHaul ( not Ace Hardware) kept calling me the last week I had it requesting it to be returned for lease issues (Uhaul's lease issues not issues due to my contract) But they never answered the phone when I called back. All the messages I received only one somebody named Nicole left their name. I notified the person at the location I returned the van to of all the situation he said he would make a note of it I would like to reiterate I had absolutely no problems with the ace hardware location or any of the people working there
Caryn M.The equipment was in excellent shape price was very reasonable
Thomas D.Gentleman was extremely helpful. I'm handicap an couldn't unhook the trailer an he was more then willing to help an do it. He also said that the last location didn't hook it up properly an that it had a light out. He also stated he wouldn't have let it leave his location. Very knowledgeable
maurice E.The gal checking in my truck disappeared for 20 minutes. My ride stayed she was sitting in the driver's seat for 15 minutes on her phone
Nancy O.Nice people
Marcelo B.you need to check the brakes on the 10 foot truck i rented AS I felt the brakes grabbing at the last minute
PAULINE P.lake station Ace is the best place to rent a trailer or truck ! always frtendly service
John G.Tire check is messed up and shows low tires. I don't really know if they were low or not. But otherwise good.
DEBRA S.The staff was exceptionally great. I will recommend renting again from this Uhaul authorized dealer. Will be returning when I need to move around. Thank you for the assistance.
Brittanie C.The website is garbage, keeps refreshing when trying to upload photos to return the truck, so had to go inside to return the keys
Kenny A.Easy and very helpful
Stephen C.Your app meant for easy pick up was ineffective. Stil had to go inside and check in manually. Love the idea of it, but there is a breakdown between the app's purpose and the local store.
Ryan M.Very helpful. Was a good experience.
Richard B.Provide friendly and welcoming service.
Andrew C.I was told I would receive 12 moving blankets, and was only given 11. There was cigarette ash in the car. The interior was dirty and after cleaning myself, the wipes were brown. The tire was flat and had a screw in it.
Gregory G.The customer service could be a bit more friendly and at least smile.
Joseph W.The staff was very professional and courteous.
ED P.Staff was friendly and helpful. Picking up the rental was easy.
Theresa A.Love the ace I can pick up any packing and moving materials when I go to grab the uhual 10/10 would recommend 👌
Zackary M.The woman who helped me at Ace Hardware was extremely helpful and very nice. I highly recommend renting at this location. The truck was clean and easy to handle and seemed very well maintained.
Suzanne W.