El cliente no dejó un comentario.
Jessica P
Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The Uhaul app sucks and is a waste of time.
ALEETA Ki’ve gotten pulled over multiple times for head light out and expired plates
TAKIERA CRepeat customer and would definitely recommend to friends and family
CHRISTY HGREAT customer service ,,she was great and knew everything about what I was doing...THANX
DALE HNada
CHRISTOPHER HI'M VERY HAPPY WITH THE STABILITY N PIECE OF MIND THE TRAILER PROVIDED FOR ME HAULING MY HARLEY TO FLORIDA FROM INDIANA. I WAS GONE 12 DAYS. THE PRICE WAS VERY REASONABLE. WHAT WOULD BE NICE IS TO BE ABLE TO TAKE TRAILER TO AREA UHAUL OUTLETS AND DROP TRAILER OFF INSTEAD OF IT SITTING FOR 10 OUT OF THE 12 DAYS I HAD IT. THEN I RENT IT AGAIN WHEN I PLAN ON LEAVING THEN BRING IT BACK. IF IT'S AVAILABLE. JUST A THOUGHT.
MARIO BVery nice quick and fast service.
LATISHA DThey made dropping the truck off a breeze.
DEBORAH YEverything was fine
WILLIAM CWhile in line to pick up my u haul the representative, a white older male, started arguing very loudly with the customer in front of me. The customer accused him of being racist and rude. We waited a while for him to come help us. When he finally got to us he took a phone call and blew his nose loudly while the customer talked. She complained that he is always like this with customers. I felt a dismissive vibe when it was my turn to interact with him as well. When I returned the u haul the next day his attitude was still the same. Maybe the lady was right! I won't rent here again.
regina cI had a reservation for a 7:30 pick up and at 7:51 Uhaul cancelled my reservation as I am standing in the lot trying to check in via my mobile, so I had to go into the hardware store because UHAUL wasn't open and they told me my reservation wasn't until 8:30 but clearly my confirmation said 7:30, and I had to do a 1/2 hour of paperwork only to get out to the truck to find that the battery was dead. Had to go back and an start all over with a new truck! Took us over an hour at the Uhaul while I was paying movers at my house, with no uhaul. Very frustrating!!!! The ACE employees were super helpful, this was a UHAUL issue! Too much lost time and too much money paid out when I didn't have what I needed in a timely manner!!!
CHRISTINE TGreat Experience
FRANK FNada
GRAYLING DI originally rented from the U-Haul Portage location on Central Avenue, but when I arrived to pick up the UHaul cargo van, the van hadn't been returned. I was then sent to the U-Haul Lake Station location. I'd lost time with the glitch at the U-Haul Portage location, so I needed to get going. I arrived at the Lake Station location and got inside the van, only to find it was filthy. There was black underpants in the drivers seat, which I had to remove using a Clorox wipe to hold the underpants. There were stains on the passenger seat, and the flooring was filled with dirt. I reluctantly used the vehicle. The gas tank was supposed to be full but was at 3/4 tank. I had to return the vehicle full, which I did, but I shouldn't have had to pay to fill it when it wasn't full when I picked it up. I need to rent a U-Haul for a future trip from Indiana to Ohio, but unless I receive a credit, I will use Enterprise or some other company.
FELICIA MThe experience was good except getting the truck out of the parking spot. It's very tight and difficult. Checking in and out was super easy!
JESSE WOutside of van was clean. however, inside mats were very muddy and could have been rinsed off. The loading area could have been vacuumed. Otherwise, it was a smooth trip.
DOROTHY BThe truck leaked water from the rain inside the truck during my move and my couch got wet and ruined and the steering wheel was way off to the left
STEPHEN BAppreciate the great customer service
JOSEPH BEverything was great. Customer service at the rental location was expeditious and professional. Additionally, the location had a wide variety of sizes of trailers and trucks available for rental.
PAUL TThings to do to improve for the next customer is walk with the customer to insure the equipment is clean and ready to go and after do a walk through with the customer to insure the equipment is returned in the same condition rather than potentially charging the customer unnecessary fees such as parking,gas.cleaning and any other outrageous fees that the dealer can or may charge.
MARCUS WGreat service
MYLINDA PThe woman at the rental desk was very nice & helpful!! Very refreshing!!
KATHLEEN GNothing everything was excellent
CHARLIE NLocations were closed when I dropped off
Clara WNot one thing
GRAYLING DI ❤️ ❤️ ❤️ #UHAUL I do them 4 every thing I need ! & you will ❤️🤍🧡❤️🤍🧡 them too!:)
STEPHANIE HI've used this location twice now. Excellent service and very nice staff!
JEAN GThe staff was super helpful!
JEAN GI did not receive any future pads tht I paid for
Rosemarie BNada
EDDIE MInform the people that the link is not available very long in the beginning. we took before pictures and forgot to send them until later and then the link was not available.
BRIAN WImprove in customer service.
Ahmad DThe staff went above and beyond to help us - amazing service and lovely people. Thank you so much!
PAUL BFast, clean, and convenient. I will use this location and the mobile app again.
Mel DMy only complaint is the door on the driver's side was difficult to close. It actually opened on me while I was driving. When I first approached the truck, the door was opened, but I didn't think anything of it.
DOMINIC AThe truck was slow and definitely in need of repair, it was dirty on the inside (cup holder's dirty, trash under seats, back not swept out. I fill it up but left it as I found it because it needed a complete cleaning before i stepped into it. The truck was loud, slow and difficult to turn. Probably the dirtiest, slowest and most need of maintenance truck I have driven. My truck was changed from a 15" truck to a 20" truck which made my event in Chicago much more difficult. The person that called to tell me that also said I could extend the day for free because of the mistake but that didn't happen either. Overall very disappointed in this rental. I will probably go with a different company next time due to this.
Stacy SNothing, your store & people are great!
DONALYN WRent earlier but everything was great
MARGARET WThe truck was dirty with sunflower seeds on floor and crumbs in cup holder. The truck shifted very hard. I definitely will not be renting a truck from that location again
MELISSA BNada
SHEILA DNo dolly and i paid for one Could not check in or out on phone because no service I would never recommend this location
Nanci CThe truck had a check engine light on and did not want to start the next day after I got it I was told it has to have a 1/4 tank and when I got it had a 1/8 of a tank I told the place it had a light on and they scanned it and said it was ok to take the front wheels where leaking fluid and the door needed to be lubricanted it was stiff
Andrew MIt works well. Don’t try to fix it if it’s not broken!
ROBERT Zthe workers at ace are great but they work for ace not uhaul
DAVID RThe vehicle engine light was on, and it said about the gas cap not being right something was wrong with the gas cap.
MICKY VEasy check in Easy return
YOLANDA MFast, easy,, and lots of stock on hand.
SCOTT MContinue doing what you are doing now..thank you for your service
MARGARET WNothing you guys are wonderful anytime I come into your store. You guys are so helpful and kind and go out of your way. I love you guys. I am so glad you guys are so close and we need to keep our family run stores here and not let these big over bearing stores such as Walmart takeover our family owned stores. We need to support Ace Hardware and our family owned stores GUYS.
JOHN JEveryone in Indiana was great!
William HThe only thing I didn't like was the return. There was no one at the return counter so the cashier at the front counter told me I was just supposed to leave the key and go. This made me slightly uncomfortable. When I received my final receipt, it showed that I returned the truck at 517pm. In actuality, I returned it by 4pm. To me this is a security risk to yourselves and your customers leaving keys unattended like that.
Crystal JI had made a reservation for another pick up location that was close to the place I was moving from. 3 days before I was notified they didn't have what I needed so I was changed to this location. This change resulted in them not having record of the additional items I needed. They had a dolly for me but no blankets like I had reserved. I had to go to another location to get blankets which was a big inconvenience when I was trying to get moved!
Doug K