I've used this location twice now. Excellent service and very nice staff!
JEAN G
Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff was super helpful!
JEAN GI did not receive any future pads tht I paid for
Rosemarie BNada
EDDIE MInform the people that the link is not available very long in the beginning. we took before pictures and forgot to send them until later and then the link was not available.
BRIAN WImprove in customer service.
Ahmad DThe staff went above and beyond to help us - amazing service and lovely people. Thank you so much!
PAUL BFast, clean, and convenient. I will use this location and the mobile app again.
Mel DMy only complaint is the door on the driver's side was difficult to close. It actually opened on me while I was driving. When I first approached the truck, the door was opened, but I didn't think anything of it.
DOMINIC AThe truck was slow and definitely in need of repair, it was dirty on the inside (cup holder's dirty, trash under seats, back not swept out. I fill it up but left it as I found it because it needed a complete cleaning before i stepped into it. The truck was loud, slow and difficult to turn. Probably the dirtiest, slowest and most need of maintenance truck I have driven. My truck was changed from a 15" truck to a 20" truck which made my event in Chicago much more difficult. The person that called to tell me that also said I could extend the day for free because of the mistake but that didn't happen either. Overall very disappointed in this rental. I will probably go with a different company next time due to this.
Stacy SNothing, your store & people are great!
DONALYN WRent earlier but everything was great
MARGARET WThe truck was dirty with sunflower seeds on floor and crumbs in cup holder. The truck shifted very hard. I definitely will not be renting a truck from that location again
MELISSA BNada
SHEILA DNo dolly and i paid for one Could not check in or out on phone because no service I would never recommend this location
Nanci CThe truck had a check engine light on and did not want to start the next day after I got it I was told it has to have a 1/4 tank and when I got it had a 1/8 of a tank I told the place it had a light on and they scanned it and said it was ok to take the front wheels where leaking fluid and the door needed to be lubricanted it was stiff
Andrew MIt works well. Don’t try to fix it if it’s not broken!
ROBERT Zthe workers at ace are great but they work for ace not uhaul
DAVID RThe vehicle engine light was on, and it said about the gas cap not being right something was wrong with the gas cap.
MICKY VEasy check in Easy return
YOLANDA MFast, easy,, and lots of stock on hand.
SCOTT MContinue doing what you are doing now..thank you for your service
MARGARET WNothing you guys are wonderful anytime I come into your store. You guys are so helpful and kind and go out of your way. I love you guys. I am so glad you guys are so close and we need to keep our family run stores here and not let these big over bearing stores such as Walmart takeover our family owned stores. We need to support Ace Hardware and our family owned stores GUYS.
JOHN JEveryone in Indiana was great!
William HThe only thing I didn't like was the return. There was no one at the return counter so the cashier at the front counter told me I was just supposed to leave the key and go. This made me slightly uncomfortable. When I received my final receipt, it showed that I returned the truck at 517pm. In actuality, I returned it by 4pm. To me this is a security risk to yourselves and your customers leaving keys unattended like that.
Crystal JI had made a reservation for another pick up location that was close to the place I was moving from. 3 days before I was notified they didn't have what I needed so I was changed to this location. This change resulted in them not having record of the additional items I needed. They had a dolly for me but no blankets like I had reserved. I had to go to another location to get blankets which was a big inconvenience when I was trying to get moved!
Doug KThe young man that helped me return my trailer helped tremendously and was knowledgeable and very kind!!! Thank you very much
ANGEIQUE CNada
RANDAL RExcellent customer service experience
Rudy ZLocal dealer was fine. It was the idiots on the customer service number that screwed me with extra charges that were reversed by the local office. I called these IDIOTS twice in a 21 hr period. When you make a reservation, reserve it for the FULL 24 hours. I clicked and gave them a 5 hr period for return. When I needed to keep it beyond that 5 hr period, they charged me another day. The local office reversed it. Do not deal with the customer service line if you can avoid them. Deal with the actual local store. I will never use UHAUL again.
James BSend emails to the customer giving out discounts on your next uhaul rental
Ericka CThe lady at the counter was very nice and helpful
TERRY PThey are very nice and accomodating. I had to change the size of the truck and they made it possible for me.
JERICO MOnly employees who are in the know should answer the phones. I spent 3 hours on the phone with dispatch to correct a mistake an employee made. Completely unnecessary stress.
Nicole LThis was my second time at this location 1st was ok. this time I showed up at opening 10 am sunday. the people there were far from friendly. they acted like they did not have much sleep and really wanted to be somewhere else. they were not ready for customers. 1 person I said hi to on the way in was going to the yard where the trailers and trucks were, another person inside had to go to the same spot to ck in equipment and a third ended up helping me about 20 min after 10, there were 4 other people arrived after me. the one that arrived after me was not even noticed as a third arrival was placed before them. Workers should open their eyes and greet people and notice who comes in or give out numbers. The person at the store cashier was not any different either,
Bart HPick up total nightmare Truck was a mess with boxes, food, and spilled substance all over dog or cat hair everywhere.
heather bVery easy to reserve online and pick up at the Store . Everyone is very helpful.
Richard RAside from calling and saying I didn't return the box truck which I did this was an excellent place to rent from they were very helpful and had me done with the process of renting very quickly The only other thing was I believe there was a leak in the roof because the back ledge in the box had standing water from the rain that was happening at that time
JEFF PExcellent customer communication. Explained everything in detail, hooked up trailer and went over it inspecting everything was good before I took off. Don't find many people like this anymore. He was definitely "the helpful hardware man"
Steven BI've rented from here before and have always had a good experience.
Robert TVery friendly and in and out
Paula MThe man that helped me was very friendly when I picked up the trailer and when I bought it back. Couldn't ask for anything better
Louie LZack was absolutely excellent! We were really in a bind as my car broke down on the way from O'hare to our home in MI. We had to get a tow dolly to get it home. It was a stressful time and he made it SO much easier! Thank you Zack!
Melissa LHave used this location before always good service
LINDA JTook a long time to be waited on. Else ok.
Mark Lthey are very good
raymond dVery good service before and after.
Fredrick SI ❤️ lake station Ace Uhaul store everything is always GREAT! & Employees are amazing every time I rent a truck 🚚, I try to go there always just amazing people at ACE U haul store
Stephanie HManager I believe his name was Montell was very friendly and professional! Handled everything well including getting everything organized that the outside call center mixed up a bit. Very pleasant Great customer service skills! Very Pleased
robert bVery quick in and out no waiting very nice people
Patrick jExtraordinario servicio al cliente
Jimmy WGreat from start to finish. Thank You!
Creig D