Comentarios de los clientes para Lake Lavon Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lake Lavon Storage

Clasificación general:

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Keith B.
Clasificación:

I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don't think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.

Debra C.
Clasificación:

I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everything

timothy B.
Clasificación:

El cliente no dejó un comentario.

Kevin M.
Clasificación:

El cliente no dejó un comentario.

Claude M.
Clasificación:

El cliente no dejó un comentario.

Parthiv P.
Clasificación:

The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.

Linda E.
Clasificación:

El cliente no dejó un comentario.

Steven S.
Clasificación:

Tony was great. I would definitely come here again!

Michael E.
Clasificación:

.

Bruce B.
Clasificación:

The trailer I reserved was not at the location I reserved it at. It was 6 miles further away (with traffic approx 25 minutes) The trailer I reserved was not at the new location, I had to upgrade. The person handling my checkout was on the phone with another customer when I got there. I had no problem with him completing that call. 2 customers came in after me and he stopped my check in to take care of them. this was a problem. He calculated my bill incorrectly, I had to show him my reservation. He did not have the hookup for the lights and had to go find one. I will not be using or recommending this location.

Joel N.
Clasificación:

Thank you for emailing the receipt of the rental. This was the only communication I received confirming that the trailer was 'back in safe hands'. We dropped the trailer at 11:40 AM on Sat., 9/19. A sign on the door indicated the person would return at 12 noon. We called the number listed as a contact multiple times and eventually left a message. I specifically asked for a callback to ensure there were no issues with the cargo trailer upon check-in. I also returned to the location on Monday to check. No one was there! And, no one returned my call!

RODERICK M.
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

El cliente no dejó un comentario.

Alexander F.
Clasificación:

El cliente no dejó un comentario.

Chip M.
Clasificación:

El cliente no dejó un comentario.

Eduardo S.
Clasificación:

My experience with the location and staff was fine. It was the reservation process that was awful. I understand the weekend of Aug 1 is a busy weekend however I made my reservation 1 week or so in advance. The day before I was scheduled to pick up the u-haul I received a call stating they could not fulfill my request and would need to go to a different location that was farther away. I didn't complain since I understand things happen however later that evening I received another text. The second text stated they didn't have a truck available and were going to try to have a response the following day by 9:30 but it was no guarantee. Mind you I made this reservation 1.5 weeks in advance. The next day I called U-haul customer service and while the representative was helpful I had to drive to a different location that was 25 miles in the opposite direction. Not only was my reservation changed twice I wasn't even offered a gasoline voucher for the distance I had to drive back. This experience was not the best and I've used u-haul before.

Brennen T. | Reservation |
Clasificación:

Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!

Jimmie C. | Reservation |
Clasificación:

Nice place very friendly people and clean

CLINT B. | Overall Experience |
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Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.

Ken K. | Reservation |
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Great service he was able to accommodate our needs

MARGARET B. | Overall Experience |
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The manager, Mr. Grant, was always very polite, friendly and helpful!

LILLIAN S. | Overall Experience |
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None

KIMBERLY P. | First Impressions |
Clasificación:

Very helpful, informative and nice!

CHARLES P. | First Impressions |
Clasificación:

The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.

No se han enviado comentarios para esta ubicación.

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