Customer Reviews for Lake Lavon Storage
(U-Haul Neighborhood Dealer)

132 reviews

10945 State Hwy 78   Lavon, TX 75166

(972) 853-8370

Office Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(972) 853-8370

10945 State Hwy 78
Lavon, TX 75166

Services at this Location:

Office Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Rats chewed up my belongings. When I expressed my concerns about the rats when I moved my stuff out I was accused of being rude to employees by Tina Woodruff. This is a complete fabrication. I’ve never even spoken to an employee at this facility in person. The only interaction I have had with an employee here was the initial phone conversation to set up the rental. I am absolutely dissatisfied with how this facility handled my concerns. I professionally expressed concerns about them having rats at this facility via and I was accused of being rude.

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn F. 
Rating:
5.0

Person in the office was amazing very friendly and professional

angela S. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
3.0

Customer did not leave a comment.

DUndra S. 
Rating:
5.0

Very nice owner and well ran. It was a seamless process!!

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Smooth transaction, excellent customer service and user friendly instructions for phone chexk-in. Great place to do business with!

Brenda C. 
Rating:
5.0

I rented a truck on Friday and dropped it off Saturday, but forgot to do the online self-return verification (no one in the office on saturday). As a result, I was incorrectly charged for 2-days when I returned in within the 24 hour window. I called Lake Lavon Storage to explain this and within an hour I had already received an email detailing the refund amount/details. Thank you!

Kevin G. 
Rating:
5.0

The manager was very friendly and updated me on everything. Great place and would recommend highly.

Navin W. 
Rating:
5.0

Made my day perfect 🥰

Donald G. 
Rating:
5.0

Thank you for the call the day before I rented. I felt very comfortable picking up the truck the next day.

Seth L. 
Rating:
5.0

Great experience, 24/7 was easy and straightforward. Thank you!

Meagan S. 
Rating:
3.0

Let the customer come inside the building, it took three hours to get my paperwork due to one person working.

arlandra S. 
Rating:
5.0

Customer did not leave a comment.

Treffaly H. 
Rating:
5.0

No problems got my truck on time ,got it back on time. all went well.*****

James M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Tony really knowledge of what space I really needed...Definitely will rent it in the future again or referral friends n family to this place.

Danny V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

Very kind gentleman!!!

Donny M. 
Rating:
5.0

After return of the vehicle from Cellphone we found out that the door mechanism on the passenger side door is defective. Passenger cannot unlock the door from inside. Had to go around the vehicle and use the KEY to unlock to passenger side door, so the passenger could disembark the vehicle. This is a safety concern, the passenger should be able to open the door even when locked from inside - Please have this repaired on the rental equipment immediately.

Eugen B. 
Rating:
5.0

Tony was super friendly and helpful. He went out of his way to help us move in to a storage unit and even helped with a minor injury we had. Very highly recommend.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Mae R. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Great customer service! Very understanding about crazy moving schedule!!

RICKY B. 
Rating:
5.0

I would definitely recommend this location. Management has bee awesome. Very helpful during our time there. Facilities were exceptionally clean and never worried about our belongings!

Fred/Karen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

Great customer service

Richard H. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

I've used this location a couple of times now. Each time The Manager Tony was exceptionally helpful and took great care of our Uhaul needs! He goes above & beyond, thanks again! Kristine B

Christine B. 
Rating:
5.0

Tony was really great helping me with everything

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Tamra H. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA J. 
Rating:
5.0

Customer did not leave a comment.

Terrence A. 
Rating:
5.0

Customer did not leave a comment.

Homer C. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

No suggestions. Had what we needed on short notice. Would highly recommend this location.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

Khalil M. 
Rating:
4.0

Location with only open for 3 hrs a day. Demanded equipment be return to his location only and then what's not to be used to Carry anything to prevent damage. With bill for a total of almost a $1000 for 8 days. Will never use uhaul again.

John S. 
Rating:
5.0

Its was all great. Not anything else you need to do

SANDY N. 
Rating:
5.0

Customer did not leave a comment.

JOHN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Excellent in every aspect. I will use again as well as recommend them! Tony was awesome!!

Christine B. 
Rating:
5.0

Hi, my overall experience was good. However, I believe you have a rat problem. When we moved out of your storage facilities we had multiple items destroyed by RATS- baby crib, office chair, high chair, 1 mattress and a few other items.

Brennan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Excellent service was provided. Great location.

FOLA O. 
Rating:
5.0

Customer did not leave a comment.

Rob T.  |  Overall Experience 
Rating:
5.0

Great service. Thanks.

VICTOR A. 
Rating:
5.0

Great service, called to ensure the equipment I needed was there.

STEVEN B. 
Rating:
5.0

Keep doing what you are already

BYRON W. 
Rating:
4.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

A larger sign showing where the office is located would help. I was lucky to notice a tiny sign in the window, or I would have gone into the wrong building looking for the U-Haul office. Other than that small (pun intended) issue, it was a great experience!

James P. 
Rating:
5.0

Excellent service/top notch

JASON W. 
Rating:
3.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

My card was charged twice, once at pickup and again at drop off, but the mixup was cleared up quick.

JORDAN L. 
Rating:
5.0

The Customer Svc. Rep. was very nice, helpful, and friendly. I enjoyed our pleasant interaction!

DEANGELIA L. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Awesome storage. Super friendly staff. Would love stuff in this storage again for sure!

Stephen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
1.0

I will never rent from this location again. Twice in a row I have not gotten the unit I wanted and the one in charge is not on-sight to fix it. He relies on the phone app to do his business and the app is a POS. But the app is a whole another problem to be addressed in another comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Ramazan O. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Easiest uhaul transaction I have ever had. I will use this location from now on. Uhaul web site needs work anytime I have ever tried to go online and rent a car hauler trailer it always says not recommend and doesn't let me finish. So I have to call a location with a car hauler and have them put the info in. A 2013 Ford F-150 with a 5.0 in all 3 cabs have a towing capability of 11,300 pounds. So I don't like a website to tell me i can't haul a 4,000 pound car on a car trailer!

Johnny G. 
Rating:
5.0

Tony is awesome

MARY C. 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
1.0

Did not give fl instructions to much in hurry to start long weekend. I had my son and his girlfriend witnessed qhole event.

Della P. 
Rating:
5.0

We have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.

SHELLEY E.  |  Overall Experience 
Rating:
5.0

I highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.

Charlotte B.  |  Overall Experience 
Rating:
4.0

I liked that I was able to rent digitally while the facility wasn't officially open, however a couple of minor things occurred. First, the van was lightly dirty inside the cab and back area - just needed a light sweeping. It Could be due to a previous rental that weekend, I don't know. Not a huge deal, just something I noted since it was asked if the van was clean at rental time. Second issue was confusion on where to return the keys. I picked them up from a lockbox near the parked U-Haul, so I figured that's where I dropped them back off. However, once I couldn't get that box to relock, it became apparent that the drop off was waaay up the hill near the storage office. I could barely see the box from where the trucks get parked, because of the size of that location. I believe the U-Haul contract/directions needs to be specific on where to drop the keys off after-hours, or at least provide a picture of what the drop-off lock box looks like.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lanna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie G. 
Rating:
2.0

Customer did not leave a comment.

MICKEY T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Tony was very friendly and helpful.

Lewis W. 
Rating:
4.0

I drove a total of 46 miles (from rental location to Frisco TX location, 23 miles one way and back to rental location. I did stop for gas to refill before returning. So my total fuel bill was $29.00 / 11 gal. I told the gentleman my issue and he shook his head and said Frisco was far. If your gas mileage on your trucks (empty) is less than 4mpg then me and my moving company will no longer be using your business. Either your gas Guage is broken and truck was really not full when given to me or manager is crooked. Either way I will be letting people know in this area that this location has some issues with integrity.

CHRISTOPHER A. 
Rating:
5.0

Your Fate, Texas was less than satisfactory. the fact that my reservation was moved, then canceled forced me to make another reservations on my own at the last minute and drive 30min out of my way was not the kind of customer service I experienced from Uhaul in the past.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

Luis Q. 
Rating:
1.0

Service not friendly

QIANYI C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

I really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.

lowell c.  |  Overall Experience 
Rating:
2.0

There was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Julia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

Excellent service!

Austin M. 
Rating:
5.0

He went out of his way to protect Bellingham's screw up

John B. 
Rating:
5.0

Very Helpful and willing to assist me in anything I needed.

Jeffery M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

I am thankful for Tony! He is a good man...

Kim M.  |  Overall Experience 
Rating:
3.0

I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don't think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.

Keith B. 
Rating:
1.0

I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everything

Debra C. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Claude M. 
Rating:
4.0

The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.

Parthiv P. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

Tony was great. I would definitely come here again!

Steven S. 
Rating:
5.0

.

Michael E. 
Rating:
2.0

The trailer I reserved was not at the location I reserved it at. It was 6 miles further away (with traffic approx 25 minutes) The trailer I reserved was not at the new location, I had to upgrade. The person handling my checkout was on the phone with another customer when I got there. I had no problem with him completing that call. 2 customers came in after me and he stopped my check in to take care of them. this was a problem. He calculated my bill incorrectly, I had to show him my reservation. He did not have the hookup for the lights and had to go find one. I will not be using or recommending this location.

Bruce B. 
Rating:
5.0

Thank you for emailing the receipt of the rental. This was the only communication I received confirming that the trailer was 'back in safe hands'. We dropped the trailer at 11:40 AM on Sat., 9/19. A sign on the door indicated the person would return at 12 noon. We called the number listed as a contact multiple times and eventually left a message. I specifically asked for a callback to ensure there were no issues with the cargo trailer upon check-in. I also returned to the location on Monday to check. No one was there! And, no one returned my call!

Joel N. 
Rating:
5.0

Customer did not leave a comment.

RODERICK M. 
Rating:
5.0

Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!

Brennen T.  |  Reservation 
Rating:
5.0

Nice place very friendly people and clean

Jimmie C.  |  Reservation 
Rating:
4.0

Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.

CLINT B.  |  Overall Experience 
Rating:
5.0

Great service he was able to accommodate our needs

Ken K.  |  Reservation 
Rating:
5.0

The manager, Mr. Grant, was always very polite, friendly and helpful!

MARGARET B.  |  Overall Experience 
Rating:
5.0

None

LILLIAN S.  |  Overall Experience 
Rating:
3.0

I am canceling the reservation due to changes in plans.

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful, informative and nice!

KIMBERLY P.  |  First Impressions 
Rating:
3.0

Very well managed...Clean and Organized facility....!!!

Privacy R.  |  First Impressions 
Rating:
5.0

The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.

CHARLES P.  |  First Impressions 
Rating:
4.0

Gaylan in the office was very nice and helfpul. The whole process was easy and the facility is clean.

Privacy R.  |  First Impressions 
Rating:
5.0

The guy that runs the facility is super friendly. I was in and out very quick and he had everything ready for me to sign.

Privacy R.  |  First Impressions 
Rating:
3.0

Nice people

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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