My experience at Lake Lavon Storage was excellent. Should I need storage in the future, I will definitely consider coming back to this storage facility.
David B | Overall Experience
Customer Reviews for Lake Lavon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The incorrect key was left in the dropbox for us. This delayed us by an hour not only shorting our rental time but also caused us to waste an hour of our paid movers.
Rose HEasy pick up and drop off. Friendly and helpful staff. The truck was great and easy enough to drive.
JANE TThe lady who helped was very professional and kind.
MARY MGreat customer service!
JULIA SThe people were GREAT. The van was the worst. Low tire(40lbs low), Drivers side window seal was blown out ( the loudeast noise ever). Smelled like someone smoked to death. I rented a large truck from Home Depot three days before and it was a GREAT experience. Would not recommend this van to anyone.
DAVID HThe cost of this facility is outrageous. When Tony was on property, it was better. He engaged with the customers. He seemed to care. The new manager is not friendly, courteous or knowledgeable of what is going on. She double charged my credit card when it should have been a credit. Now I am the one that has to deal with her mistake. I will not recommend this place due to her and the cost.
Mary C | Overall ExperienceThe app is terrible. Checkout process is complicated and the app crash multiple times.
duy nEasy process.
Roger EGreat experience at a fair price.
David MVery friendly
Mike RWe had been renting there for ten years. The last price increase was just too much and we could no longer afford to stay there. I hated to lose some things with family history, but we had no choice.
PAUL F | Overall ExperienceThe manager handled my needs smoothly and quickly.
David B | Overall ExperienceRats chewed up my belongings. When I expressed my concerns about the rats when I moved my stuff out I was accused of being rude to employees by Tina Woodruff. This is a complete fabrication. I've never even spoken to an employee at this facility in person. The only interaction I have had with an employee here was the initial phone conversation to set up the rental. I am absolutely dissatisfied with how this facility handled my concerns. I professionally expressed concerns about them having rats at this facility via and I was accused of being rude.
John H | Overall ExperiencePerson in the office was amazing very friendly and professional
angela sVery nice owner and well ran. It was a seamless process!!
Kim BSmooth transaction, excellent customer service and user friendly instructions for phone chexk-in. Great place to do business with!
Brenda CI rented a truck on Friday and dropped it off Saturday, but forgot to do the online self-return verification (no one in the office on saturday). As a result, I was incorrectly charged for 2-days when I returned in within the 24 hour window. I called Lake Lavon Storage to explain this and within an hour I had already received an email detailing the refund amount/details. ¡Gracias!
Kevin GThe manager was very friendly and updated me on everything. Great place and would recommend highly.
Navin WMade my day perfect 🥰
Donald GThank you for the call the day before I rented. I felt very comfortable picking up the truck the next day.
Seth LGreat experience, 24/7 was easy and straightforward. ¡Gracias!
Meagan SLet the customer come inside the building, it took three hours to get my paperwork due to one person working.
arlandra sNo problems got my truck on time ,got it back on time. all went well.*****
James MTony really knowledge of what space I really needed...Definitely will rent it in the future again or referral friends n family to this place.
Danny V | Overall ExperienceVery kind gentleman!!!
Donny mAfter return of the vehicle from Cellphone we found out that the door mechanism on the passenger side door is defective. Passenger cannot unlock the door from inside. Had to go around the vehicle and use the KEY to unlock to passenger side door, so the passenger could disembark the vehicle. This is a safety concern, the passenger should be able to open the door even when locked from inside - Please have this repaired on the rental equipment immediately.
Eugen BTony was super friendly and helpful. He went out of his way to help us move in to a storage unit and even helped with a minor injury we had. Very highly recommend.
Paul MGreat customer service! Very understanding about crazy moving schedule!!
RICKY BI would definitely recommend this location. Management has bee awesome. Very helpful during our time there. Facilities were exceptionally clean and never worried about our belongings!
Fred/Karen K | Overall ExperienceExtraordinario servicio al cliente
Richard HI've used this location a couple of times now. Each time The Manager Tony was exceptionally helpful and took great care of our Uhaul needs! He goes above & beyond, thanks again! Kristine B
Christine BTony was really great helping me with everything
Kelly DNo suggestions. Had what we needed on short notice. Would highly recommend this location.
SAMUEL SLocation with only open for 3 hrs a day. Demanded equipment be return to his location only and then what's not to be used to Carry anything to prevent damage. With bill for a total of almost a $1000 for 8 days. Will never use uhaul again.
John SIts was all great. Not anything else you need to do
SANDY NExcellent in every aspect. I will use again as well as recommend them! Tony was awesome!!
Christine BHi, my overall experience was good. However, I believe you have a rat problem. When we moved out of your storage facilities we had multiple items destroyed by RATS- baby crib, office chair, high chair, 1 mattress and a few other items.
Brennan W | Overall ExperienceExcellent service was provided. Great location.
FOLA OGreat service. Thanks.
VICTOR AGreat service, called to ensure the equipment I needed was there.
STEVEN BKeep doing what you are already
BYRON WA larger sign showing where the office is located would help. I was lucky to notice a tiny sign in the window, or I would have gone into the wrong building looking for the U-Haul office. Other than that small (pun intended) issue, it was a great experience!
James PExcellent service/top notch
JASON WMy card was charged twice, once at pickup and again at drop off, but the mixup was cleared up quick.
JORDAN LThe Customer Svc. Rep. was very nice, helpful, and friendly. I enjoyed our pleasant interaction!
DEANGELIA LAwesome storage. Super friendly staff. Would love stuff in this storage again for sure!
Stephen L | Overall ExperienceI will never rent from this location again. Twice in a row I have not gotten the unit I wanted and the one in charge is not on-sight to fix it. He relies on the phone app to do his business and the app is a POS. But the app is a whole another problem to be addressed in another comment.
CHARLES REasiest uhaul transaction I have ever had. I will use this location from now on. Uhaul web site needs work anytime I have ever tried to go online and rent a car hauler trailer it always says not recommend and doesn't let me finish. So I have to call a location with a car hauler and have them put the info in. A 2013 Ford F-150 with a 5.0 in all 3 cabs have a towing capability of 11,300 pounds. So I don't like a website to tell me i can't haul a 4,000 pound car on a car trailer!
Johnny GTony is awesome
MARY CDid not give fl instructions to much in hurry to start long weekend. I had my son and his girlfriend witnessed qhole event.
Della PWe have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.
SHELLEY E | Overall ExperienceI highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.
Charlotte B | Overall ExperienceI liked that I was able to rent digitally while the facility wasn't officially open, however a couple of minor things occurred. First, the van was lightly dirty inside the cab and back area - just needed a light sweeping. It Could be due to a previous rental that weekend, I don't know. Not a huge deal, just something I noted since it was asked if the van was clean at rental time. Second issue was confusion on where to return the keys. I picked them up from a lockbox near the parked U-Haul, so I figured that's where I dropped them back off. However, once I couldn't get that box to relock, it became apparent that the drop off was waaay up the hill near the storage office. I could barely see the box from where the trucks get parked, because of the size of that location. I believe the U-Haul contract/directions needs to be specific on where to drop the keys off after-hours, or at least provide a picture of what the drop-off lock box looks like.
Gregory MTony was very friendly and helpful.
Lewis WI drove a total of 46 miles (from rental location to Frisco TX location, 23 miles one way and back to rental location. I did stop for gas to refill before returning. So my total fuel bill was $29.00 / 11 gal. I told the gentleman my issue and he shook his head and said Frisco was far. If your gas mileage on your trucks (empty) is less than 4mpg then me and my moving company will no longer be using your business. Either your gas Guage is broken and truck was really not full when given to me or manager is crooked. Either way I will be letting people know in this area that this location has some issues with integrity.
CHRISTOPHER AYour Fate, Texas was less than satisfactory. the fact that my reservation was moved, then canceled forced me to make another reservations on my own at the last minute and drive 30min out of my way was not the kind of customer service I experienced from Uhaul in the past.
THOMAS TService not friendly
QIANYI CI really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.
lowell c | Overall ExperienceThere was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.
ROGER BVery Helpful and willing to assist me in anything I needed.
Jeffery M | Overall ExperienceI am thankful for Tony! He is a good man...
Kim M | Overall Experience