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Robert S
Customer Reviews for Lake Gaston Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will continue using this location for future one way returns. I was really impressed with the excellent quality of customer service.
JAMES GBetter internet service
Roman CRental experience went very well. The size truck we needed was not available and they gave us a larger one for the same price. Excellent customer service!
Hollis CI dropped off trailer on Sunday morning and attempted to use app for self-check in. App was down Website is NOT user-friendly Call Lake Gaston Mini Storage on Monday morning and spoke with Lucy(?) and did check in over phone. She was super helpful and friendly!
James SThe online equipment check-out experience was fine and without any real issues. The return process was quite frustrating. The website could not 'detect' that my location was accurate and would not allow me to proceed with the return process. Carol - at Lake Gaston Mini Storage however, resolved all the issues and made the rental process amazing!
Christopher GExcellent service at the drop off location!
Preston WLocation/office was closed. But easy to follow directions of where to park and drop off keys. Location was great
Kevin BI had a great experience with Carol at the location. It was so much better than using the on line service
PAMELA GIt was a good experience all the way around.
Jay WThey charged my credit card for no apparent reason. $43.20 The manager does not no why. The district manager will not return my phone call. His name is Josh Johnson. This drop off location has been a horrible experience. Hopefully someone will help me resolve this situation. Thanks Ben
ben aVery professional!
John GExcellent customer service. Staff is very professional and friendly.
COLLEEN KThis location is close to my home and people as always were friendly and helpful.
JOHN Cif you have a weak phone service the auto check in does not work. U-haul needs to come up with a better way to check in, in case customer does not have phone service at the location pick up.
GARY BHaving to use your phone in a area with very Poor service made it a long process. It took me 45mins to do the truck return. Being a woman and at night was very uncomfortable. Also with the gas indicator not being clear on the dash I overfill 1/4 tank. With the Gas prices in this area at 3.59 a gallon I feel I should be credited for the extra gas.
Donna WAccused me of damage and all I moved was a kitchen table and chairs on 1/14/2022
Victoreya HThank you
JAMESEDMUND TI needed more blankets,only got 7 out of 24...otherwise was told nect customer needed truck next day at 10am, but truck had to be back by 915a,but didnt mater as my booked uhaul unload helpers never showed up,said they were double booked??, then next day showed up an hour late causing my truck return impossible and certainly not my fault! contact me to discuss further as no payment until resolved,thus pending...Mr. Finley Rose
Finley RThe locks for 24 hour are not on the truck as the app indicates but on a post near the building
Charles JNeed cruise control on the trucks. Most people are driving long distances.
James TKnow you had no control with Covid but during it on line was not the easiest for us old folks. Very thankful that when I picked the truck up the woman was there that helped me. She was very nice.
LEWIS PCan never understand why you can never give us a firm yes or no that we will have what we ordered on the date we need it at the location we need it. We deliver voting equipment and waiting until the day before, makes it very difficult. We always order at least a month ahead. I believe this was our 11th time and it has always worked out but not without many last minute worries.
JAY WA very good place to do business.
GARYRICHARD LThey don’t answer the phone or open the door even though they are there and the sign on the door says Open. Not friendly when you do get to talk to them.
JEFFREYALFRED CEverything was great. Thank you
JAMESEDMUND THave always used this facility for my storage and moving needs and they are always very helpful & professional.
Steve LEasy and professional process to order, check in and leave.
Zach HHaving to do the mobil check in took longer than I expected but under the circumstances I understand.
Denise WPersonnel very helpful and friendly!
Thomas FThank you. A great open trailer design. Work perfectly.
James TI dropped it off when the location was not open. Turns out I dropped off at the wrong location. I was supposed call before leaving it. Jill at UHaul corporate helped straighten out the drop off and close the reservation. She handled it well and adjusted the account.
Scott CStaff is very accommodating and was able to find the equipment we were looking for and move to convenient location for us.
WILLIAM H3rd time renting a cargo trailer and as always....excellent service. Thank you!
Anthony GThe trailer leaked during the rain and the contents got all wet- included were blankets, bed linens and mattresses that were wet.
peg hThis is the best place to work with. Unbelievable customer service. Thank you!!!!!
Anthony GNothing to say place was not open
DANNY CLake Gaston Mini Storage did not release our reservation as a mobile pick up even after they called me and confirmed that it was 2 days prior to pick up. On day of pick up the mobile app did not work so I called U-Haul. After 3 phone calls and 1 hour later we were able to pick up the U-Haul. This was with absolutely NO help from Lake Gaston Mini Storage. I left them a message on the day of pick up. Have not heard a word back from them. Just a quick call with an apology would have kept me from writing this review. Moving is stressful enough but to lose an hour after confirming this U-Haul well in advance was quite annoying. We need to rent a U-Haul again in two weeks. We will be looking for a more professional dealer.
Forrest HJessica was very helpful and accommodating as our schedule changed multiple times. She even arranged for the specific trailer we needed to be delivered to this location which saved us a great deal of time and stress ! Thank you Jessica !
WILLIAM HExcellent service. Thank you so much!!
Anthony GSee above!!
John EThe young lady at the desk were very helpful and friendly
Patricia MI dropped off the truck on Sunday and put the key in the drop box.
James SGreat service
Bruce WNo improvement needed. Nicole was extremely helpful and friendly offering me some different solutions for Moving my household goods. The 6 x12 trailer was in very good condition and I had no worries with hook up and travel.
WILLIAM HWe only have one issue, we were confirmed for one location and last minute they didn’t have a truck and we had to travel an hour out of our way to pick up a rental
SCOTT GNicole was the best!!! She help with insuring all of my questions were answered. She was very professional and had the best smile. Worked with my needs very well. I would recommend her for all of your U-Haul needs on Lake Gaston.
Gary BThe phone number and hours for this location need to be updated. Website listed phone goes to a fax line, and the opening time shows as 8:30 but is actually 9:00.
ROBERT HThis entire experience was very well handled. Thanks to all of the U-Haul staff behind the scene that made this an easy rental experience.
Peter CEveryone was so nice and helpful nothing takes the place of being able to talk to a real person everyone was excellent. Thank you !
CYNTHIA HKeep doing what you are doing. Nicole was very professional and accommodating.
buddy kAmazing service!
John NWhen I picked up the trailer I asked if there was any way to get a couple of extra days. I was moving my wife, myself and 3 kids half way across the country. I was assured that the trailer was due on the other end on the 9th. When I dropped the trailer off on the 8th, I was charged an additional UNEXPECTED charge of $40 for having it 2 extra days.
David BVery easy return. Helpful and friendly people in both locations pick up and drop off.
ray hThe truck was supposed to be available on August 19. Was not able to pick up truck that day. I expect $50.00 guarantee credit
GARY IManager very professional and knowledgeable.
THOMAS JContinue to urge staff to be as friendly and helpful as the representative that handled my rental. She was highly professional.
VERA Pnone
David ETruck needs to be cleaned better
MIKE B