They did not have a dolly so they gave me an appliance dolly that was too big so I did not use it and still got charged for it.When I picked it up they could have explained more about the drop off procedure as they were not busy.CYNTHIA C.
Customer Reviews for Lake Erie Lawn & Garden
(Distribuidor de U-Haul del vecindario)
Mentor, OH 44060
(Located at the corner of Munson & Andrew Rds next to Walgreens)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I dropped the truck off at 6:13 pm on SaturdayMICHAEL L.
Less paper work, less paper work, less paper work, less paper work on and on ad nauseum.RAYMOND S.
Was some damage to fender of trailer dolly prior to using but it worked as needed.MICHAEL G.
Nothing Excellent service on both ends of one way Equipment perfect! GraciasKEVIN C.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.William L.
allgood ecept van was pretty dirty and inside windows were filthy had to clean to see out windshield- but overall good experienceJeff B.
More defined about gas fill up. Vehicle did not have full tank.. notified the office..told me to take a picture. I filled it to where it was and above. Hopefully I won't incur any expenses above that for fuel.CHRISTINE H.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.ANTHONY R.
El cliente no dejó un comentario.DANA F.
Customer service was rude. The uhaul was fine. The location did serve my needs . I would not go back to this store.SCOTT C.
The first young lady i dealt with there was not professional & made me feel uncomfortable, especially with that being my first time coming into their establishment. Overall wasn't a good experience. Cordially, First & last time customer.tyren V.
It was a bit dirty but overall a good experience. If you use the website, easy in and out.Thomas C.
Tires needed airFrank S.
I thought the whole process was quick and easy right down to the online Check-in process.John S.
El cliente no dejó un comentario.NICHOLAS J.
You charged me for 2 days and it was back before 24 hrs!!!Jorj U.
This is the second time I payed for something and never received it. The truck was dirty, and drive horrible. When I parked the truck and went through the whole process of dropping off the vehicle, some guy told me i will be charged $40 for parking in the only spot available, also in the same area where I found my truck. So I had to relocate the truck to the other side of the parking lot to avoid a fee that I did not know about. Not happy, again.Noah H.
It is unfair to rate my experience on one location since in my recent move I kept getting switched to different locations. In Virginia I was trying to get the Hampton location and got switched to Norfolk and my truck still wasn't ready, they had to go to Chesapeake to pick it up and it made me late for the movers. In Ohio I got switched from one Mentor location to the other last minute, saying that the forts location was closed for the weekend. Why didn't they tell me that when I stopped by on Friday checking on my reservation for Monday. I've used haul for a long time I guess I'll have to start using Penske.Dennis H.
El cliente no dejó un comentario.James M.
Tire was flat and did not have a cap when I went to put air in at gas station.John S.
El cliente no dejó un comentario.DANA L.
El cliente no dejó un comentario.Lukas D.
El cliente no dejó un comentario.JUSTIN A.
El cliente no dejó un comentario.RICHARD B.
When I returned it, clerk still says 40 min. Rest to be checked in, needed to be sanitized, 20 minutes minimal. My truck was not cleaned or sanitized when I picked it up at 930 am. As I was leaving, she was going out to check back in a pickup truck returned earlier, as someone else was going to rent it. No cleaning fluid, no wipes, just the contract. Left the pickup, and proceeded to my truck, checking it in. All in 10 min. I guess I just don't understandJAMES N.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.JAMES I.
El cliente no dejó un comentario.Jonathan L.
Second time renting from this location. Check in agent was helpful and kind.JACQUELINE J.
I ordered the truck for a 24 hour pick up, I arrived at the facility at 7AM for my pick up time and was not able to pick up my truck. I had to come back to the facility when they opened at 10AM and was informed that they knew that I wouldn't have a truck available at 7AM, but no one called and let me know that. When I asked them why they didn't call and tell me, they said that's no their job, it's U-Haul's. Last I checked they were the U-Haul representative in the area. When they finally gave me the truck I was informed that I would only be able to use the truck until 11:30 because another customer had it at noon. So I paid for a 1/2 day rental and was only able to use the truck from 10AM to 11:30AM. Seems like a pretty unorganized and unprofessional operation to me. The truck it self was fine, but the service and experience was the worst I have ever had.ELLIOT C.
El cliente no dejó un comentario.Michael S.
Have the staff be more await and a alert doing business hours so the customer can understand the employee that is working at the counter.DEBBIE R.
El cliente no dejó un comentario.Kimberly S.
El cliente no dejó un comentario.DOUGLAS L.
El cliente no dejó un comentario.Laurie B.
I have used uhaul many times over the past 10.years without issue. This time, I rented a van, which was a couple years old with less than 20k miles. The van was filthy, smelled like wet dog and both my son and myself were bit on the ankles by fleas. I rented from uhaul as my son was moving into an apartment for college. We are hoping we didn't introduce fleas into his apartment! Your welcome to contact me with any questions. 630-330-2424.MARC W.
The van was an easy ride, it just was dirty, mud on the floor and on the doors. Luckily, I had some tarps at home to use and i washed down the doors before loading up my son's furniture.Daniel W.
El cliente no dejó un comentario.THERESA S.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Daniel K.
Knowledgeable great service. Quick and accurate check in.Tom H.
El cliente no dejó un comentario.MARK K.
Everything was good.BRIAN G.
El cliente no dejó un comentario.Ronald M.
The vehicle itself was very clean. They even sanitized it for us without asking. Vehicle feels like it needs maintenance though. Any speed over 40mph like freeway it shakes really bad. Like a bearing or something but overall absolutely wonderful experience.April B.
El cliente no dejó un comentario.TIMOTHY C.
speed up the process...had to wait 10mins to update and get my refundCHERYL G.
The app to return the truck after hours was a headache. It worked out in the end thoughMICHAEL R.
El cliente no dejó un comentario.Kurt E.
El cliente no dejó un comentario.Eric F.
Thanks great serviceDEBORAH K.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Billy F.
The truck bed had rocks and dirt in it and the cab smelled strongly of cigarette smoke.ERIC B.
El cliente no dejó un comentario.Branden T.
El cliente no dejó un comentario.JANICE A.
El cliente no dejó un comentario.Vincent T.
t was raining during my move yesterday and we discovered there is a leak inside the truck so items inside got wet. Thankfully we discovered it early and were able to cover the items in that area of the truck to prevent further saturation. Feel free to contact me for additional information.AMANDA H.
Nice, helpful people.Tracy E.
was told I get a $50 guarantee but didn't receive any of that credit and charged for my whole uhaulsamantha S.
Happy with the whole process. Price was competitive.JACK A.
Great experienceâ€¦everything went smoothPAUL M.
El cliente no dejó un comentario.JAMES S.
Mobile app gave wrong location of truckJASPM S.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.KEVIN S.
Everything went well except for one scare when the check engine light came on. There were no issues though.Louis S.
El cliente no dejó un comentario.JESSICA S.
Rental location was fine but did not provide appropriate equipment that was paid for. Moving without the dolly we reserved was both frustrating and was more difficult than necessaryKenneth O.
El cliente no dejó un comentario.THOMAS G.
The truck was in a horrible shape. Scratches all over, dents, broken plastic pieces, rusty drippings inside and outside the cargo... then I turned it on and the red "brake repair needed" light came on and beeped the entire time. Since it was a very short drive and I was late due to the very much needed thorough pre-trip inspection, I decided to take it out anyways. As I was driving, the cabin was bouncing so hard, I thought it was going to split in half.. On top of that they didn't provide the furniture pads I'd requested (I did get a refund at checkout) and they didn't have a dolly to rent me. At the end it did the job but that truck should not be rented out! The cashier told me "they don't make new trucks so we rent what we have left".. I understand these are weird times but as a truck driver myself, I can only imagine if it had been rented out by people going long-distance..Arnaud H.
I pick a 8am pick up time and was supposed to be able to use my phone to do so. The system was down so I was not able to do so. Call Uhal twice wait on hold for 5mins both time then the system automatically hung up on me telling me it was a high call volume to call back later. This uhal location charged me $25 for a cleaning fee because I parked the truck in their lot next to a stroller and car seat some one else left behind on the ground. I did not belong to me and I did not bother to touch it due to covid. They said they would refund me and have not done so yet.Alicia A.
provide fresh signage that is not faded, lock box location, same set-up at all locations, larger parking lot area, other parts and equipment for business blocking areas, No parking for customers, overgrown shrubs, to many business in the same building, only one person to do all work items..TIMOTHY B.
Uhaul rescheduled me to this location for a 9:00am pick up and they don't even open until 10:00am! No calls advising of this and even in the update email it stated 9:00am. To make this even worse we only had to book this uhaul due to the previous weekends rental breaking down and stopping us from completing our move. We also found out there was a cleaning fee charged for said broken down rental and we only moved inside items. I wouldn't suggest uhaul to anyone at this point. I am awaiting a follow up call from management.CHRISTINE B.
El cliente no dejó un comentario.Robert G.
Check engine light came on brakes were squeaking, truck was loose and all over the road when I was driving. I've never had this experience ever with U-Haul. I am very disappointedDAVID M.
Truck and trailer were not that clean and smelled bad.Heather L.
El cliente no dejó un comentario.BRUCE G.
El cliente no dejó un comentario.QUINTINA K.
El cliente no dejó un comentario.RONALD M.
No bad comments. The young lady that took care of me was so helpful and friendly. She explained the process so I would understand. It was very reasonable to me, too.LAURA P.
Place was a mess and they did not help hook up the trailer. Other locations I have rented from always hook up the trailer for you.MICHAEL K.
El cliente no dejó un comentario.BERNARD G.
The staff at Mentor Lawn and Garden UHAUL are both professional and expedient for an excellent rental experience.ADAM H.
El cliente no dejó un comentario.EDWARD K.
I was not informed that I had a 6 hour limit when I went to pick up the truck and was charged for 2 days. I used the truck from 12:30pm-10:30pm. I did not know I needed to take a picture of odometer and returned the key before seeing it in my email. The communication could improve.LAURIE M.
I rented the vehicle for 24 hours and returned it before the 24 deadline but was charged for 48 hours. They told me they needed to clean and disinfect the vehicle and would email me the invoice. When I received the invoice, I was charged 48 hours and 3 gallons of gas. I have time/dated pictures of the mileage and fuel level which was 1/8 higher than when I picked up the vehicle. I heard of bad experiences with this rental location and now I have my own experience to spread around town. Thanks UHAUL for partnering with a below grade distributor. Bad for UHAUL and typical for Lake Erie Lawn & Garden.TIMOTHY R.
El cliente no dejó un comentario.jason M.
Fantastic serviceJoseph W.
Windshield wipers were falling off the car so made rain challenging to drive through, But I don't hold that against the Pickup location..Daniel B.
The truck was very dirty and smelled like cigarette smoke. It could barely make it over 50 MPH. It felt unsafe to drive. The ramp repeatedly got stuck and we had to fix it ourselves. The renting location said they would get us some money off our bill but we were charged full price. I'm tired of seeing all the ads for UHaul and their modern fleets and then get stuck with a truck that should have been scrapped years ago. Even the rental agent admitted that they have been begging UHaul to get rid of this truck. Yes, it did the job but it didn't make it any easier.Fred S.
Truck was dirty, low tire pressure light on, 2 miles down the road, check engine light came on. Only hauled 200 pounds for 9 miles, thankfully, because the brakes were so touchy, at least 1 wheel locking up. 1 hour to check in, and after standing for 40 minutes, lady said it would still be at least another hour to wait to check the truck back in because of CoJames N.
The pickup truck with only 11,000 miles has dents in it already. The inside looks as if has never been cleaned. All surfaces have a thick layer of dust and floors are muddy. And the truck reeked of cigarette smoke, even worse when I turned on the vents. I also left my back support pillow in the truck and not only has no one contacted me to tell me, I've tried calling 3 times yesterday and they won't even answer their phones.MICHAEL D.
El cliente no dejó un comentario.Lydia T.
El cliente no dejó un comentario.Jeanne E.
We never inspected the truck prior, it leaked rain water and appear to have grease on the walls.FRANK S.