El cliente no dejó un comentario.FARIBORZ M.
Customer Reviews for Lady Magic Detail
(U-Haul Truck and Trailer Rental Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DERRICK A.
The U-Haul Representative meet us on time and patiently waited on us.Preston W.
The location was GREAT!!! The process of getting the truck was HORRIBLE!! Uhaul dropped the ball on my order!!!SHANERICKA D.
Excellent service! Would definitely use this location again.Jamarcus A.
Fantastic service. The owner saw me driving into the lot and came back to check me in. Over the top service. Tanks.Kevin M.
Don't make custom do they job.LIONEL H.
El cliente no dejó un comentario.Irenisha A.
The gentleman who helped me was very polite and professional. The truck, however was dirty and had an unknown odor. Also, the windshield was very dirty and there was not any window washer fluid to wash it with. On another note, the after-hours drop off process was not easy to use and long.Catherine R.
El cliente no dejó un comentario.Cindy M.
El cliente no dejó un comentario.Jacqueline W.
El cliente no dejó un comentario.Sainofoai S.
Great servicePatricia W.
El cliente no dejó un comentario.Barbara B.
Very easy and friendly !EDGAR H.
El cliente no dejó un comentario.Yannick P.
Turned in and told me I would get a receipt later when he checked in. I left and knew I should have waited but I was late for something. Got a receipt later and hit with $25 cleaning fee. There was nothing wrong with truck other than I may have left a bottle water in truck. Pretty sure it was a revenue opportunityKeith R.
El cliente no dejó un comentario.Adam N.
Service was great. I really enjoyed the ability to pick up mobility.CHANTTANI S.
Good customer servicetony D.
I ordered a dolly and one was not provided. This made the move very difficult. Also, the parking situation was extremely difficult.caleb H.
El cliente no dejó un comentario.Blake M.
Truck had bugs everywhere in the back. The neighborhood was in the worst part of town. Also the movers your website recommended left me half way through the job. Worst moving experience EVER!Keagan B.
This was way out of my way to take back. It took me over the mileage . I passed 3 to 4 places to drop off and when I called another one closer to me. They said you all charge 700. which I think is dumb as hell. It used the gas as well. I didnt want to have no more gas than I left with.Wanda S.
terrible place to get to.. I was told I was getting a 50 dollar credit lied tooThomas E.
It's OkyNIRAJAN G.
El cliente no dejó un comentario.Katina Y.
We had difficulties with the lock and there were no employees at this location to help us.Ragen R.
Location was closed and in a dangerous area, and it took extended time to get checked in via phone. Truck was the wrong size, fuel was on 'empty', and the reserved furniture dolly was not providedStephen B.
Great service & attitude from owner!GABRIELLE R.
El cliente no dejó un comentario.DEMONDRAY SOREE W.
El cliente no dejó un comentario.Elena M.
El cliente no dejó un comentario.Cordero G.
El cliente no dejó un comentario.Paige P.
El cliente no dejó un comentario.lino M.
Provide what we asked and paid for.Mary M.
El cliente no dejó un comentario.TAMARA W.
Provide the order the customer requested. I ask for 1/2 dozen furniture pads and a furniture dolly upon inspecting the truck the equipment wasn't in there. So I shouldn't see those items on my receipt but they were. Please adjust those charges I would appreciate it.Lonte C.
Area seems unsafe no lights no parking illegal activity in back parking lot. Will not return to this location again for any service. Your app should notify the customer if the drop off location also accepts rented trailers.Martin T.
El cliente no dejó un comentario.DAVID M.
I don't know because the store was close at 2:30 pmCINTHIA M.
El cliente no dejó un comentario.Bonnie L.
Double check your orders, make sure all supplies a customer orders is there!! Moving is already stressful, when you don't have the things you need but you ordered it makes things twice as hard. And communication!!! If you leave your location let someone know ASAP! You have customers relying on you.Martha C.
I rented a U-Haul truck from this location on 11/19/20 for 3 hours to move a set of couches. The location charged me for 98 miles when I only drove 11 I rented a U-Haul truck from this location on 11/19/2020. When I arrived there were already red flags. The location was filthy and employee could not figure out how to work the rental software and took a very long time to figure it out. Even though my reservation included furniture dollies the employee told me that they do not have any. I considered cancelling my reservation then but it was by far the closest location to my home and I was already there so I decided to continue. That was a big mistake. I had the vehicle for 3 hours to move two couches from down the street at a friends house to my house. In total I drive 11 miles. When I returned to the location at 5:45 to return the truck the location was closed and the lights were off even though the sign said they were open until 6pm. I had no choice but to use the drop box for keys to return the vehicle. When I received the bill stating that I had driven 98 miles I called the location immediately. I explained that was not possible and let them know I had proof of where I was in the vehicle for every minute I had it. The employee told me they didn't know how to fix that kind of issue there and I would have to call the corporate number. I called that and explained the situation again. They told me I should have been sent a walkthrough before renting the truck to confirm the miles. I tried to explain the poor service at the location and that I was not told this by the location. The rep informed me that this would need to be escalated to a Manager who would be in contact by phone within 3 business days. This did not happen. Instead I revived an email reading, "We send you a link to verify the fuel and miles along with the condition of the equipment you did not do your walk around before you left with the equipment. I will follow up with the location to see if there was an error." with no signature or other text in the email. I let him know that none of that was explained to me, that I was very unsatisfied with this, and that would have to speak with my credit card company since if was unable to assist me. .He did not respondDaniel P.
Have them pick up from different locationSean K.
El cliente no dejó un comentario.Mary C.
Pickup location was closed when I arrived at my appointment time of 10:30 a.m. Another tenant in the same building had to call the U-Haul operator to get them to open. This delayed me by a full hour despite checking in online. They were friendly & apologetic though, so I'll give credit there.Kevin H.
Only problem was that I paid for equipment (moving pads and rollers) but there weren't any in the vehicalTristan F.
Perfect experience, she went above and beyond for meMelleah H.
El cliente no dejó un comentario.anotion H.
I should've taken a picture but when I got my final bill they had the gas gauge at a quarter tank indicating that I had used 3/4 of a tank. In fact when I returned the van the gas gauge read that there was 3/4 of a tank left because I only used a quarter of a tank of gas.Christopher G.
Unsatisfactory conditions.Michael R.
Great service and nice people.Phat N.
I was charged for a dolly that it was not in the Van. Everything else was fine.Juan C.
El cliente no dejó un comentario.Robin M.
We did not revive the correct reservation. We also were given the U-Haul on half a tank of gas, and we gave it back on an eighth of a tank of gas. We were charged $52 and another $30 for fuel. I don't believe that if we only had a difference of a quarter of a tank of gas that the shares should amount to $82. All in all we love the company but we did not receive a correct u-haul reservation. We didn't receive the appliance dolly that we reserved 18 hours in advance, while the store was open and operating (giving someone the chance to complete the reservation correctly). This then caused us to have to make a drive that was a total of about 25 miles, that ultimately stopped with us ending up at the same store that we were at 2 hours ago, where we were supposed to receive our dolly in the first place. With the gas I'm sure that you can agree if only a quarter of a tank of gas is missing an individual shouldn't owe $82. We started the trip off by having to put $30 in the tank because we had to drive back and forth to get a dolly that we should have had to begin with. We would like to know if there is any way to refund us for the incomplete reservation and or the mileage we had to use looking for a dolly because of it.Charleston P.
El cliente no dejó un comentario.Alexander M.
Great service. Always HelpfulCHRISTOPHER M.
She was very nice and respectfulSabrenia C.
The guy was washing cars when I dropped my uhaul off in the back of the place and just took my Keys and said it will be an hour before I hear anything. It was very unprofessional!Erica H.
Was suppose to pick up truck at 9:30 a.m. Wasn't informed that location didn't open until 10 a.m. Then Melonie Lynch who was suppose to be there to open didn't arrive until after 10:30 a.m. We were finally able to get on the road at 11:30 a.m.Andrew D.
El cliente no dejó un comentario.ROSALIND P.
I was told that I would only be charged for the days that I had the uhaul, which was 2 days. Instead I was charged for 5 days. Very big price difference and to be told one thing and charged for another thing is very upsetting. Especially in these unprecedented times we are going through and when I specifically asked before signing the contract.Teaoshka D.
A. Plus. Will.ues next time and everytime. Thank. You..BOBBY Y.
El cliente no dejó un comentario.Mero S.
El cliente no dejó un comentario.Timothy G.
I did a remote pickup of the vehicle but the equipment was not inside the trailer (1 furniture dolly, 1 regular dolly, and 1 dozen furniture pads). Uhaul was very helpful when I called customer support and found me a regular dolly and furniture pads at a location near my move, but I would make sure this location remembers to place the equipment inside the truck for future remote pickups.Lars F.
El cliente no dejó un comentario.Manuel W.
You were great even though we didn't have a reservation she still was able to help us . Thank her so much .donna B.
It's... really ghettoHannah M.
El cliente no dejó un comentario.Jodie B.
Make the locks easier to openJermaine H.
El cliente no dejó un comentario.Paul H.
Make sure someone is onsite handle business properly and on time.Shalandrea S.
El cliente no dejó un comentario.Hannah P.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.stephen F.
El cliente no dejó un comentario.BLESSED F.
Did not receive any of the equipment that I ordered...and paid for. This forced me to extend my rental a day which, ironically, cost me more money. The store is closed on Sunday, so you would figure they'd ensure that everything is right on the one day they aren't around to fix it.Alexander Jeffer C.
This location is in the ghetto of Dallas! This area sees severe crime on a daily basis! Uhaul needs to have their head checked for making this a designated area! At the very least add some god damn lighting!!!Matthew O.
You charged me $30 for gas the gas was on less than 1/4 a tank & a fee you never mentioned false advertisement terrible service will never use againDenise M.
I didn't want to rent from this place. There was one way closer to my house with trucks available and website sent me to this location. To make matters worse, it told me I was going somewhere else at first so that is where my moving supplies were purchased. Had to make 2 stops. Lock didn't work on the truck to get the keys. Just a terrible overall experience with the websiteMatt M.
I was supposed to be able to get my uhaul with the app 24/7 service and it did not work. The place didn't open until 10am, and I was supposed to be able to access the uhaul at 8am. I got ahold of the lady at 810, and she said she would be there in 30 minutes. She didn't show up until 955am. I waited For almost 2 hours in the cold outside. Then, she proceeded to tell me she couldn't rent me the 10' truck that i was Supposed to get because it's a â€œlocalâ€ vehicle. So i had To get a 15' truck. Overall a HORRIBLE experience. My movers were scheduled at 9am so i got Charged $125 extra for them waiting there. Just RIDICULOUSJason N.
There should be gas in the truck when a customer comes to pick it up.Olajoke O.
be open during posted hoursJeff G.
It was picked up by my son in Dallas no details.evelynyon Y.
Came into the location and the lady at the front desk was with another customer, she was very kind but seemed quite flustered. My pick up was scheduled for 10am and by the time I was able to get my U-Haul, it was close to 11am. I later found out upon dropping off my U-Haul that the vehicle she rented out to me was incorrect which made for a lot of difficulty during my drop off. I don't know if she's new to U-Haul, but she just didn't seem familiar with the rental process, which is a shame because she was very kind.Josh D.
El cliente no dejó un comentario.CHRISTOPHER M.
Lady magic has no customer service ethicsLeona H.
The representative was very friendly and professional and helped us decide on what was best for us to use in the rental if I need to rent another U-Haul I would definitely go back to that location of 2928 South LamarVanny J.
Lady magic was very professional and polite. I would recommend her customer service to anyone.Ryan H.
El cliente no dejó un comentario.Dashun B.
El cliente no dejó un comentario.Kamme K.
Don't overcharge people for gas that wasn't in the truck to begin with.Justin S.
El cliente no dejó un comentario.Justin O.
Terrible service. Did not give either dollies that were purchased and was not reimbursed even after calling up there. Also, had to call 3 times to even get a response.Hayden T.
Physical location was closed but she did send me.the 24/7 app so I did everything on line.Humberto G.
The back of trailer was dirty and it had no gas in there. Wasn't expecting to put gas in there soon as I got it nor did I expect to have to clean out the back. But overall everything was good....Vicky W.
I reserved the truck and unknowingly when I got there it was a one-way trip which charged me four times the amount that it was supposed to be and I was in a hurry never stopped to read the contract and I just debited out of my checking account....i called and the lady was so rude , needless to say I didn't get any of the money backShelly W.