I was disappointed in the process for returning the equipment. I did this after hours and the process was cumbersome and not conducive to an enjoyable experience.Rebecca C.
Customer Reviews for LaBarre Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was happy with everything.EDMUND K.
Great customer serviceMichele A.
After I dropped off my rental I was told by drop off location that the TIRES were about to explode and I should have never been given that trailer.JOSEPH FRANK A.
They were not open as advertisedRONALD S.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.MICHAEL W.
Employee was great- super helpful, knowledgeable and efficientLUCAS R.
We appreciated the convenience of being able to rent a truck in WP and that Jolene kindly assisted us in the process.SUSAN R.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.MARY G.
Pick up and drop off we're just fine. However my experience leading up to pick up was terrible. I would like to speak to someone about the experienceCHERYL G.
Customer did not leave a comment.Dan A.
Very friendly staff, truck was ready to go for our reservationSUSAN A.
Great, professional service. I would recommend this location.JOHN C.
The Truck Share, after hours pick up process is a disaster, with the app failing miserably. I was able to finally succeed by calling U-Haul, but between several failed attempts with the app and waiting on hold for a representative, the whole process took about an hour. By comparison, the return process was flawless.Thomas G.
Jolene was a huge help and so friendly!JENNIFER D.
Customer did not leave a comment.Julie P.
Friendly service and everything was ready to go.charlsie E.
Customer did not leave a comment.Patrick S.
Very easy process. Would use again!JACKYLYN S.
Customer did not leave a comment.MARY O.
I picked up a truck in Woodland Park. I used the truck in Woodland Park. I had to return the truck to Colorado Springs, which was a huge inconvenience. It was not succinctly explained to me why it was necessary for me to have to drop off the truck 15 miles out of my way when a uhaul location was literally ACROSS THE STREET from where I was using it. VERY FRUSTRATING!PATRICIA K.
We dropped off after hours, there was a place to park the truck, it doesn't say LaBarre Construction anywhere, so we just confirmed the address and dropped the keys in the box. They might want to identify the name they have listed as the site somewhere so it is easy to see you are in the right place, just a thought.Thomas M.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.KEVIN J.
This location is AMAZING!!!!!!! Had to rent a truck last minute helping friend when the other UHaul broke down. This store went above and beyond to make sure things were smooth and easy as possible. Definitely recommend. Will use again if need help friends moving stuff. The vehicles here are in great shape! THANK YOU!!!!!!! If possible to give this store more of the trucks in great shape for rental, please do!LISA P.
U-Haul customer service was excellent at the Woodland Park location as not only did our rep provide excellent and timely information regarding our U-Haul rental truck but she was able to secure our truck rental within 10 minutes so we could pick up with ease and drive the next day to move our daughter to college 62 miles away and was able to return our U-Haul rental truck to the same location we picked up only 5 miles from our home! LaBarre Construction thank you for making our daughter's move so easy as it created a lifelong memory that will be a positive reflection for my daughter long after she has graduated college! Proud ParentsSCOTT J.
Inspect tags to make sure they are current (expired 2010). Inspect tires - second units tires were virtually bald.NANCY H.
Customer did not leave a comment.NATHANIAL B.
This rental experience was excellent. The lady helping us was outstanding and extremely accommodating. Will definitely use this location again.Lisa Z.
Very professional and a great experience! Way to go!MICHAEL M.
Customer did not leave a comment.BYRON Z.
Customer did not leave a comment.IVAN M.
Customer did not leave a comment.Shanna Q.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Dawn M.
The Uhaul app sucks. When I tried to take a picture from the app for the fuel gage it wouldn't link it correctly. Then I couldn't proceed past that screen in the app. Had to give it up using it which means it's impossible to really use 24/7 pick up. Leaving furniture pads and a hand truck - that I did not order - in the back of the truck is bad. They take up precious needed cargo space.Kenneth G.
THE PEOPLE WORKING AT THIS LOCATION WAS VERY HELPFUL.ROBERT S.
Customer did not leave a comment.Dave V.
Customer did not leave a comment.KIMBERLY ANN D.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.DANNY S.
Customer did not leave a comment.MARIE S.
Customer did not leave a comment.GREGORY B.
A little music for the woman behind the desk wouldn't hurt anyone :) but that's for her more than the customers!CODY N.
Customer did not leave a comment.James H.
Equipment dirty and windshield cracked to point that it was unsafe.Donald J.
I scheduled an after-hours pickup and drop off, and was not informed about the length of time that process would take. It was extremely frustrating and time consuming. Then I was called during the rental to be told my vehicle was going to be towed. I was never informed of the no parking policy. I will likely not use U-Haul again.Jeffrey M.
The truck's tank was 3/4 full. No big deal, but I was expected to return it full.travis N.
Friendly staff and very helpful. Would rent again from same location and staff without hesitate.Stephen D.
Was greeted with a great attitude an service to go with a long trip an welcomed feeling!!! 2 thumbs up!!! Thanks again!James L.
The customer service was excellent. The truck on the other hand was absolutely filthy inside and out. We couldn't drive further than the first service station to stop and clean the windows and mirrors. The windows were cleaned inside and out. The trucks tires on the front were well worn on the inside. The trailer tires looked funny to me. After we loaded my jeep I knew why. Low tire pressure. I've used u-haul many times in the past but never had problems like this. Hope the next person has better luck.SCOTT B.
Customer did not leave a comment.IRVIN L.
The pick up by phone did not work.Bryan C.
Both young ladies were helpful, professional, gave us information on local restaurants, and went out of their way to make returning the uhaul a pleasant experience.Sharon A.
Customer did not leave a comment.ANTHONY D.
Abbie at LaBarre Construction was both personable and knowledgeable about her work. In addition she took the time to answer our questions about the area.JEFFREY EDWARD C.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Dennis Z.
Customer did not leave a comment.paul M.
Customer did not leave a comment.celia P.
Mary in Woodland Park went above and beyond.Mark O.
I returned the equipment and used the drop box but I was told later that I was still being charged. I'm learning this new technology.DEBORAH M.
Had to make a U-Haul account to return the vehicle after hours. The basic webpage could not locate the facility. tested on both Iphone and Android systems, highly frustrating. Location is owned by LaBarre but is actually a candy shop next to a off-road vehicle rental facility.James D.
Did initial contact via phone. She helped us with renting the right size truck, boxes and was always available on the phone for questionsLEON D.
Customer did not leave a comment.bill S.
Customer did not leave a comment.BRIAN F.
Customer did not leave a comment.david H.
Customer did not leave a comment.Loreen S.
Great service!JAMES H.
Easy to rent and the agent was very nice.Bruce D.
Customer did not leave a comment.DON M.
Customer did not leave a comment.Joshua M.
The location could be better but I don't think it is necessary for you guys to be profitable in this area. Person in charge did a very good job checking me in.STEPHEN M.
Customer did not leave a comment.STEVEN K.
because the cab was dirty I felt uncomfortable driving it.DEBORAH S.
Customer did not leave a comment.Milton H.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Angela C.
I lived in Denver, driving an hour and a half to get the truck was extremely inconvenient.CHRISTOPHER M.
Friendly staff...easy to purchase...karen B.
I called this U-Haul location two days in advance to explain that I would be dropping off the trailer after hours. The young woman was very kind initially and said no problem. She would meet me there to help me unhitch. All I needed to do was call. She would drive over. On the Saturday June 13 when I was ready to bring back the trailer, I called at 12:48 pm (12 minutes BEFORE CLOSING), she didn't answer. I was only driving 3 minutes from my storage unit to the drop off site. She did not return any of my three phone calls asking for help. I arrived at the drop off location at 1:02 pm. TWO minutes after closing. Doors were locked. She was gone. I used my car jack to lift the trailer off the hitch. It worked great. But I still wish the attendant would have returned my calls.Cassandra B.
Customer did not leave a comment.HANS H.
Customer did not leave a comment.Brett R.
Customer did not leave a comment.david W.
I did not like the notice that I got telling me that my contract had been switched over to a phone reservation That was very confusion and disturbing. I found out later it was an option I was quite upset over that e mail. Other than that it was a good experiencewilliam W.
Customer did not leave a comment.Eve O.
Customer did not leave a comment.David B.
Customer did not leave a comment.Louise L.
The customer service was excellent at this location. She was very pleasant.margaret C.
Customer did not leave a comment.Douglas T.
This location was awesome.Billy L.
The check out process was not made clear and never discussed with us. When I called, prior to rental, to see if there was anything I should know about the rental process since we would be dropping off after hours, no one called me back. Then I was charged an â€œafter hours feeâ€ because I didn't correctly complete the check out process. When I called customer service to discuss the circumstances, it was not well received and the customer service representative kept repeating â€œit's in your contract!â€ Not a good experience overall. The truck itself worked fine and did exactly what we needed.James M.
An additional day was added on to our move due to being snowed in and was supposed to be complimentary. Received a charge of 48.00 today on credit card instead.Tracy C.