Customer Reviews for La Nueva Michoacana
(U-Haul Neighborhood Dealer)

225 reviews

3793 National Av   San Diego, CA 92113

(619) 527-0024

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(619) 527-0024

3793 National Av
San Diego, CA 92113

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 12 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

AMBAR E. 
Rating:
1.0

I was charged for gas when I returned the truck at the level it was at when I got it - under the quarter line, near Empty. I had to put gas in myself right when I picked it up. Then I got charged for gas when I had returned it. Ridiculous, need a refund.

RONALYN R. 
Rating:
1.0

I was not charged correctly for my truck. I was suppose to have a 50 dollar credit for inconvenience and only .99 cent a mile not 1.39. The contract I agreed to shows for .99 a mile. I was only given 28.99 of the 50 dollar credit shown on the initial contract. I was just charged another amount today. It also showing the incorrect amount for gas charges.

Otis S. 
Rating:
5.0

Customer did not leave a comment.

SISTER A. 
Rating:
1.0

They overcharged us for the miles by almost double, we did 17.9 miles and they said we did 47. They said we rented the uhaul until 830 pm but we returned it at 2:05 PM. The front desk person said to just drop the keys off and she would handle it later. We are calling to dispute this immediately. Also, a $1.39 per mile?! That is not what I was quoted.

SAMANTHA R. 
Rating:
1.0

Be better

Shane R. 
Rating:
1.0

My experience: I did the 24/7 pickup option and requested a utility dolly, appliance dolly, and furniture pads. I arrive at the pickup location for the truck and the back closing gate is open in the truck, no equipment. I get the keys from the girl inside the deli store and ask for the dollies and pads. She tells me to contact uHaul support. I do. A peasant girl sends me to a nearby address to pickup equipment. Btw, it takes me 20 minutes to do a 30-point turn to back this truck out of a tiny alley while my 4-hour clock is running. I go to the address uHaul tells me to go to so I can get my equipment. The address is a residential home. I again calm uHaul support and speak with an unpleasant condescending girl who tells me to go to any uHaul s location to get equipment. Essentially wasting more time. Making an already long story short, I wasted a bunch of time backing the truck out of a sketchy alley, my truck had zero equipment that I paid for, and it took me a week to get a refund (uHaul shorted me $7 on the refund btw, but at this point, eff it). My advice: go to a uHaul service desk/location. Apparently they farm out these trucks to local businesses for the 24/7 mobile check in rental thing and it just sucks. Personally, I'm gonna do budget truck or enterprise cargo vans for my future moves. Used both companies before and got great customer service. UHaul's customer service is hit or miss, in my opinion.

Dustin D. 
Rating:
2.0

Customer did not leave a comment.

mark H. 
Rating:
4.0

Customer did not leave a comment.

De C. 
Rating:
2.0

clean and disinfect inside of vehicle

Juan V. 
Rating:
5.0

Customer did not leave a comment.

eliseo G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

Back of the truck was dirty as hell and there were like 5 masks from the previous users in the cabin

kyle R. 
Rating:
2.0

Customer did not leave a comment.

Megan M. 
Rating:
1.0

I had my reservation for 4:30 I got there at 4:15 to check in and the place that has the U-Haul was so unprofessional and so rude. We went in for the key and the informed us that they had not closed the account for the previous renter. We had to wait for someone to close it up and at this point it is 5:20. At this point we are irritated and I asked the lady how much longer and she said “ I don't know someone else is in charge and he's in a meeting I have to wait for him to respond”. We had to be at the storage place o pick up our items before 6. So we needed up getting the keys at 5:40 and that took so much time away from what we had planned. I order the U-Haul at 12 pm they had more than enough time to have everything ready. The worst experience in ever it was a horrible experience super stressful for not my self and my husband.

mark B. 
Rating:
5.0

Customer did not leave a comment.

GINA G. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Be sure the truck is swept out and cleaned before releasing it. The windshield wasn't clean, either. And Uhaul didn't supply us with the proper dollie we ordered. Driver before we received the truck was towing a trailer and the tow/haul aperatus was never disingaged and the Tow/Haul light kept turning on all thru the some 800 miles of the trip.

Adria H. 
Rating:
5.0

Customer did not leave a comment.

Angelie R. 
Rating:
5.0

Customer did not leave a comment.

melina L. 
Rating:
3.0

The online check in to your vehicle takes quite long and it is not advertised that you need to provide quite a bit in information that you might not carry with you to the site. Such as passport or proof of residence. Location was difficult to drive truck out of due to not having a parking lot but a random plot of land enclosed by stuff

Michelle Dee J. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

This is a low income area but don't let that scare you. Easy in and easy out at this little market. Good experience overall.

Jason P. 
Rating:
5.0

The uhaul app was slow and confusing to use for pickup

Raymond S. 
Rating:
1.0

The odometer on my rental was off by 200 miles I pointed it out and was told I was not going to be charged but I was charged an extra $200

Jorge A. 
Rating:
4.0

Little miles expended

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

VICKI L. 
Rating:
5.0

Customer service was prompt and professional. Given the time we're in during Covid-19, the service provider wore a mask and honored social distancing in a natural way! Thanks for the help and best regards.

Milton C. 
Rating:
3.0

Customer did not leave a comment.

Caitlyn H. 
Rating:
4.0

Good service and efficient. U-haul truck was dirty

Natalie A. 
Rating:
3.0

I would prefer to pick up a truck at a location that is not also a store/market. Because the market was busy, it took over 20 minutes to rent the truck, which ate into our moving time. It was unclear to me when booking, and I would not choose a location like this again. The back of the truck also had a musty smell, which was disappointing.

Tasia I. 
Rating:
1.0

You charge me for an extra day when I return it the next day.

Mark G. 
Rating:
5.0

We originally requested a Uhaul from Central Market in san Diego. When we arrived the store LOST the key to the uhaul truck. We had to call and make arrangements for a new uhaul truck at a new location. Inconvenient as we were on a time restriction. Should have received a discount.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

willie Y. 
Rating:
4.0

Customer did not leave a comment.

Ernanie S. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

My only issue was that he talked me into the insurance when I had already decided not to opt in when . I feel that it was done somewhat against my informed will in hindsight.

john M. 
Rating:
5.0

Customer did not leave a comment.

LAURENS O. 
Rating:
2.0

Customer did not leave a comment.

Jose P. 
Rating:
1.0

Billed wrong. Out of dollies.

matt B. 
Rating:
5.0

Customer did not leave a comment.

Karissa A. 
Rating:
5.0

I was able to reserve the truck on short notice. The process was painful and the staff was very helpful.

Marlyn C. 
Rating:
4.0

Thank you for taking the truck even if it was set for a different location

PRIMA C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

adriana M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
2.0

Shady neighborhood, crowded parking lot. Managed to drop off the truck and key with self-check out service, however.

Taraz N. 
Rating:
1.0

The Uhaul had to be towed due to it breaking down in the middle of my move. I would like a refund.

chayna D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Kurtis gave wonderful customer service when he heard my concern

Sean N. 
Rating:
1.0

The place was skechy and there was random junk on the trailer with homeless people sitting on it. I didnt let my girlfriend get out of the car and told her to lock the doors once i got out. The guy that helped me with the trailer told me that my combo didnt work even though I know for a fact it does work and has worked in the past. I had to call the main office to sort it all out before I could rent my trailer. He didnt know how to work the u hual rental interface system very well and I was forced to help him pick out the options that were extremely apparent on the screen stating that "someone else put in my info wrong" or something. It delayed my schedule and forced me to arrive at my racing event later than I would have liked. I will schedule far in advance with the main office so I can rent from the guys in city heights again. The trailer was fine, towed straight and true, and I had no issues loading my race car onto it. I will rent from u hual again in november.

richard G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
4.0

Nothing!

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

Ashlee M. 
Rating:
1.0

Had no idea this was the right spot . It was too small to back up a trailer. I had no one to help me , and it looked like I was going to get robbed.

Tyler W. 
Rating:
5.0

Great customer service. Great location. And, what a treat - come hungry, they have great food!

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

After hours drop off

christopher Q. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

It wasn't that this location wasn't clean It wasn't inviting to DROP A UHAUL OFF. It was a neighborhood grocery convenient market. However. The U-Haul sign wasn't posted well. I thought I was in the wrong neighborhood. AND THEN A WEEK AFTER I DROPPED THE TRAILER OFF (I brought it back a day early even!) U-Haul called and told me there was no record of me dropping it off. SERIOUSLY. As if moving isn't stressful enough. ugggh. I never heard back so I hope that got sorted out.

lisa H. 
Rating:
3.0

Customer did not leave a comment.

MARTIN S. 
Rating:
3.0

Very uncomfortable location

Jessica E. 
Rating:
1.0

Find a better drop of location.

John M. 
Rating:
5.0

The location was really busy when I arrived, but the staff went out of their way to make sure I didn't have to wait.

Ryan K. 
Rating:
5.0

Was literally in and out in under a minute.

brycen D. 
Rating:
5.0

fast service

Muhammad L. 
Rating:
4.0

Service was professional

Keisha C. 
Rating:
4.0

Had a little bit of a wait but employee was very helpful.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Great service!!!

alfredo T. 
Rating:
2.0

I know California real estate is more expensive, but I would start improvement with paving the small parking lot where the Uhaul trucks and trailers are stored. It's a relatively small space, so maybe it would be affordable for the owner?

Steven W. 
Rating:
5.0

Very friendly very accommodating a perfect U-Haul experience.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
3.0

Customer did not leave a comment.

willie R. 
Rating:
1.0

The same person that tends to the shop is the one who gives out the rentals, so it took a really long time to get the trailer and when i brought it back nobody could help me inspect it so i could refurn it after 20 min the person behind the counter told me to just leave and that i would receive an e mail with my receipt, which i still have not received.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
2.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

irma A. 
Rating:
5.0

Customer did not leave a comment.

Leonel Aviles H. 
Rating:
2.0

Auto Trailer was not hooked up to Moving Truck at time of pick-up. U-Haul salesmen had difficulty hooking them up, which wasted quite a bit of time. Truck was 1/8th of a tank low on gas.

Daniel M. 
Rating:
5.0

We needed to drop The trailer off after hours and the staff were there, helpful, and quick.

Ryder M. 
Rating:
4.0

Customer did not leave a comment.

taflin F. 
Rating:
1.0

Customer did not leave a comment.

benjamin G. 
Rating:
3.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

I reserved a 15" truck online from the Chula Vista Branch, I received a call from them, stating that they did not have any units that size available in Chula Vista ad I would need to pick up my unit at Sawaya Market located at National Av. I was suppose to arrive there activate online get the keys and go. That never happened, I had to walk into this horrible market, wait 20 minutes in line for the cashier to take care of all these people buying food before I could even talk to anyone who know about my truck.I had to wait another 15 minutes for a gentleman named Luis to run my credit card and do all the paper work before I could leave. By the time I got the vehicle I was dark, I was extremely late to my pick up appointment and the side mirrors and glass were so dirty, I had to stop at a gas station just to clean them. It was very unsafe to drive with dirty mirrors at night. This is the first time I have had a bad experience with U-Haul. Seems like some of your franchisees are not well prepared and are giving your company a bad name.

Mauricio C. 
Rating:
5.0

Customer did not leave a comment.

Rogelio L. 
Rating:
5.0

Customer did not leave a comment.

tanya K. 
Rating:
5.0

Executed great customer service . good to have here. Thank you very much.

GREGGORY D. 
Rating:
3.0

I wasn't for sure that it was a U-Haul company it was too much going on in the store groceries one person working at the time trying to do U-Haul and grocery checkout

Donna W. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
2.0

Tires air was low, and not checked. So, it was a hassle for me to stop a gasoline station and put air.

Ricell S. 
Rating:
1.0

I'm not happy because the location that close to me to drop off is full and they call me and send to Vesta st San Diego 92113 location but that location is close and we went to the closer one and add another $12.00 for gas. Why you guys are not aware that one of your location is permanently closed??????

Liberato P. 
Rating:
5.0

Customer did not leave a comment.

FELIX Z. 
No reviews have been submitted for this location.

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