Customer Reviews for Kwik Stop Dairy
(U-Haul Neighborhood Dealer)

Rating:

5.0

I got my job done quick thank you!

Rating:

3.0

The attendant was amazing, as she was taking care of convenience store customers and me at the same time, as she had no one to help her. Her help came later.............I give her a 5 star rating

Rating:

3.0

Poor location in a bad neighborhood

Rating:

5.0

Would definitely rent from her again.

Rating:

4.0

Attendant was a little aggressive. The facility doesn’t have any signs on where the equipment drop-off is.

Rating:

5.0

All was well here, no issues.

Rating:

5.0

The process of renting a UHaul from this place was super smooth. The people who helped us were super polite and clear. I will definitely recommend and rent from this place again in the future.

Rating:

5.0

Quick and simple drop off.

Rating:

5.0

Thank you !!

Rating:

5.0

Picking up rental equipment takes a bit of time to complete, but overall, everything was great.

Rating:

4.0

Need to maintain the truck outside, cleanest and service the truck more often. The truck didn’t really run smoothly. It seems like it needs service.

Rating:

5.0

This location did not answer phone & messages was full. I had to go in person to see if a truck was available.

Rating:

1.0

This was my worst ever experience at a U-Haul. The representative was completely rude. Offered little to no help. When we picked up he annoyingly told us that we were late and was making rude faces. They offer no after hour drop off for trailers, even though there was an after hour parking space with a drop box. I was advised I would be charged if I left the trailer there, very inconvenient. When we dropped off we asked for help unhitching the trailer and we were responded with “you do it”!!! When we said we were having trouble he brushed us to the side and said we’d have to wait. We then struggled to remove the trailer almost dropping it on our feet by ourselves. I would never ever recommend coming to this U-Haul. It is very sad that locations like this exist, giving U-Haul a horrible name. Don’t waste your time at this location.

Rating:

3.0

i would have liked a receipt when dropping off!

Rating:

5.0

Rep needs better attitude

Rating:

5.0

Excellent service. Everything was perfect. Quick rental and return. Large lot for rental vehicles.

Rating:

1.0

Customer service was horrible. The manager was rude and made some bad acquisitions in order to defraud the company.

Rating:

1.0

1.My pickup time was set for 4:30, apparently the U-haul person closes up shop at 2:30 and the over the phone pickup wouldnt allow me to finish the pickup process. I had to call the U-haul hotline and spend an hour on the Phone just to get it all sorted out. 2.The lady at the counter couldnt do anything for me until I got my pickup code, so I had to sit at this gas station until I got it sorted out. 3. The location was swarming with tweaker's, not the kind of place I want to be spending alot of time in. 4. I didn't get out of there until around 5pm. All in all, it was a huge waste of my time and my friends/families time who were helping me move.

Rating:

3.0

Overall customer service was good. Uhual that was rented did not feel safest as the breaks were really shaky where it shook the whole cab.

Rating:

3.0

your over the phone service is very poor. the people on the phones don't seem to have proper info. they are either poorly trained or mis informed. my last u haul experience was much the same. there was no effort for customer service

Rating:

5.0

Uhaul cancelled my order because of faulty brakes and never told me. Drive 2 hours to find out.

Rating:

4.0

Had a little bit of a wait other than that it was excellent service over all

Rating:

5.0

I have rented from this location 3 tines now and have been completely happy every time

Rating:

3.0

The vehicle was missing components of the e-brake...wires were exposed. The cab was filled with barbecue chips. The location was hard to maneuver a 26' truck and it was not the location I reserved the truck from. I reserved 5 dozen blankets and there were NO moving blankets available...I got the refund and the clerk was amazing, patient and kind...give her a raise! One note...the truck broke down on the 210 and we had to wait for mecha medix for two hours. The truck needs to be scuttled!

Rating:

3.0

The only complaint I have was I had to drive 20 min out of the way to pick up the trailer. I reserved one local (1 mil away). a week prior at the Fontana location. I get a call the night before to pick up in San Bernardino that was the opposite way I had to go. It threw my morning off. The rep said the “computer “ over booked. Don’t understand that.

Rating:

1.0

I anticipated arriving after hours (and did) and presumed that no one would be on site; i was prepared to use mobile check out. When I arrived on location a non-uniformed person walked up to me and told me that i needed to go and talk to Erica at the gas station next to the lot. I spoke with Erica and she told me to do the mobile check out (just like I planned and presumed I would be doing since I arrived after they location was supposed to be closed). I then proceeded with the checkout as planned, but was then approached by another ununiformed person who told me that I should not place the keys in the drop box but that I should give them to him because "Erica told me to." I ignored him and dropped the keys in the box which made this person very upset. Overall, I have no idea if everything was done correctly, the location will not answer my calls, and I am marginally concerned that I will be held liable for whomsoever was standing on the lot when I arrived.

Rating:

1.0

I wasn’t even sure I was at a uhaul. The place was clearly unmarked and the guy there was very condescending until he realized this wasn’t my first rodeo. I would not recommend this location to anyone. Then there was the tow dolly. Half the lights were out. This equipment was clearly not maintained properly.

Rating:

1.0

I returned the trailer in Sunday. The man who hitched the trailer onto my truck the previous day (saturday) does not work on Sundays. The young lady who works at the Kwik Stop had to leave the cash register unmanned while she unlocked the gate to the area where the trailers are stored! After backing in the trailer a homeless man who hangs out in the area helped me disconnect the trailer. The young lady cashier said she did not know how to provide me with a reciept indicating the trailer had been returned. What the hell type of business are you running here? Very dissipointed in the quality of service. Will not use this place again even though it 10 min. from my house. Hope this message goes up the chain and not get round filed. I do not recommend this location.

Rating:

1.0

Service was poor. Unorganized. Took over 30 minutes to get a truck because staff couldn’t locate keys. Was given a truck with a full tank then told we needed to take another and the truck had no gas. Attendant was extremely distracted with customers of gas station and kept stepping away during my check-in to assist them.

Rating:

1.0

The guy was late and took me an hour to get the rental

Rating:

1.0

This location is terrible- I DO NOT RECOMMEND ANYONE COME HERE!!!! TAKE MY ADVICE AND GO TO A DIFFRENT LOCATION. We rented a truck and turned it in the truck was checked and milage was recorded. The truck came in with less miles than originally estimated so the charge was less because everything got done in 1 trip and not 2. 10 days later- the kwik stop dairy location credits our card the amount paid and charges the amount we thought it was going to be with a double trip. UHAUL is a franchise, and you would think that calling U-Haul they would be able to help- guess what..... THEY DO NOT. Doesn't corporate understand that when a vendor is doing shady stuff- it reflex on them directly. I have always used UHAUL and I manage rentals and send my tenants to UHAUL. WE PAY FOR THE RENTAL FOR THEM AT TIMES..... This is unjust and plain fraud.

Rating:

5.0

No issues with the drop off

Rating:

5.0

Pick up and return was very easy. Staff is very friendly and helpful. Went out of their way to help.

Rating:

5.0

These peo0le were very nice, the equipment was fine, and the overall rental experience was great. Thank you

Rating:

2.0

My truck broke down and had to have the trailer towed back to the drop off location so I didn’t any experience with the drop off.

Rating:

1.0

nobody was receiving on sunday & without check wit costumer they charge any amount leaving ansatified a costumer

Rating:

5.0

Excellent condition! Excellent service ! I have been using UHAUL since 1983 & I was happy for many years then in 1995-1996 I had bad experience so this year I saw new location on 40th street San Bernardino that I hadn’t noticed before so I thought I would try again . Sales clerks & helpers & checkout & in of the UHaul was user friendly. I will tell my friends & family. Thank you again . Steven Williams

Rating:

1.0

Fuck this place. Over Charge me. Then over charge me more. Should go burn the place down. Fuckemm

Rating:

3.0

It’s a scary neighborhood and the UHaul customer has to stand in the corner for (in my case an hour) while they sell smokes and booze to scary look ripple. The people are great. The situation is not so good

Rating:

1.0

The rate says 29.99 plus 1.08 per mile I was gone a hour went 6 miles and was charged 70.00 .I was hoping to save money on a delivery but ended up paying more. Plus it's a gas station it took over an hour to get the truck because the attendant had to help customers. Not happy dont recommend.

Rating:

2.0

The truck showed the wrong starting mileage. It had 38307.1 on the odometer and on the starting web page had a much lower mileage.

Rating:

5.0

N/A

Rating:

1.0

The area at that spot is horrible. Homeless people and druggies all over the place. I got asked for money while waiting. It's run out of a little candy shop or something and the cashier didn't know how to do the transaction so we had to come back the next day. This was the third place of us trying to secure a long enough truck, which was 45 min away from our house even though we had reserved a truck at a place a few minutes away but was told the morning of our reservation that they didn't have the truck.

Rating:

3.0

Watch out for the homeless guy that follow you around the parking lot.

Rating:

4.0

Everything was fine. Friendly service..

Rating:

1.0

I got charged a cleaning fee for a mess that I did not make. This location must not clean their trucks and they’re most likely charging multiple customers cleaning fees for the same mess. They also had me waiting 20 minutes for them to grab a dolly that I paid to rent. Very disappointed with my uhaul experience.

Rating:

5.0

Increase the time allowed in the web app for people to input information when they pick up a truck. Before I completed the inspection procedure -- which involved taking photos and writing comments -- my session timed out before I could do a final submit.

Rating:

2.0

Call me and I can tellyou

Rating:

3.0

I ordered pads that were vital to my move. When I got there they told me they had no pads! It would be nice to notify the renter that they could not provide what they ordered.

Rating:

1.0

Remove this location

Rating:

4.0

The price of the rental was not correct I was charged $163.00 I was told my rental would be $126.00 I tried calling, but I was put on hold for 35 minutes. But to no prevail, very disappointed