Customer Reviews for Kwik Kar Lube & Tune
(Distribuidor de U-Haul del vecindario)

274 comentarios

1015 W Stephens St   Van Alstyne, TX 75495
(West of 75 off of Van Alstyne Pkwy Next to the Mcdonald's)

(903) 482-0321

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 6/28/2022 - 7/6/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(903) 482-0321

1015 W Stephens St
Van Alstyne, TX 75495
(West of 75 off of Van Alstyne Pkwy Next to the Mcdonald's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 6/28/2022 - 7/6/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Karyl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY H. 
Clasificación:
5.0

You should come here

Hung H. 
Clasificación:
4.0

Have more employees (at this location) familiar with the Uhaul system. I called the location for help and the person who answered the phone couldn't help me. (The person familiar with the system wasn't available.)

Rafael C. 
Clasificación:
5.0

The A/C didn't work and the steering wheel was side ways as if I was taking a left turn even worh the truck going straight.

Noel S. 
Clasificación:
3.0

Truck was in need of being looked at for sure. Rode like crap. Idled high.

Brandi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

iNA M. 
Clasificación:
5.0

Very efficient and professional!

ROSALINDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurvinder N. 
Clasificación:
5.0

Improvement for next customer: DONT SEND THEM OVER TO 474 Village Pkwy, Van Alstyne, TX 75495. It a poorly run and bad for your brand. Sketchy AF.

PAUL J. 
Clasificación:
3.0

There was barely enough room to drop the 26 ft truck there.

Jack G. 
Clasificación:
4.0

The vehicle I rented was damaged , but the employee who tented me told me already agead of time the issues were addressed and he knew about them. Besides that he gave me a pro tip on the haul button and when to use it and when to not. I don't normally do any hauling so this was amazing advice on how to save gas for the mileage I drove. I would totally recommend anyone who needs to use a UHaul. That this location was easy and the employee was very courteous and nice. Thanks again for the great advice and friendly experience.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

However- we have yet to receive an invoice by email showing our charges? Why not?

Harry L S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY W. 
Clasificación:
5.0

Tried to rent from 5 star storage first, but the lady was impossible to deal with. Wasn't there at my appointment time, wouldn't make any exception to us not having my phone, overall rude. Kwik Kar Lube was fast and efficient.

Raymond W. 
Clasificación:
5.0

We discovered the passenger front tire was nearly completely bald.

RYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

I was supposed to receive a $50 credit from U-Haul, due to the original location not having the keys for the truck and having to change locations to Van Alstyne. Other than that it was a great experience. Really nice lady at Van Alstyne location!

KYLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON SCOT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNA A. 
Clasificación:
4.0

Drop off could be a little more conversational with service

JOSHUA S. 
Clasificación:
4.0

This location was too busy at the time of my truck return. The assistant did not take th time to talk with me about the overcharge for an extra day but instead billed my credit card. UHaul should be explicitly vocal about the return time. I was charged an extra day because I was an hour overtime getting the truck back The man I rented from said you have 2 days . I returned in 2 days but an hour later than on contract. When renting a truck who reads the small print on the contract? Yes, my fault but also day rental should be pro-rated hourly on returns. I consider this a way for UHaul to make extra money under- handedly.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee O. 
Clasificación:
5.0

El cliente no dejó un comentario.

dottie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

frances F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG EUGENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
4.0

The automated system was not able to inform me that this location did not have dollys. This is not the fault of the operator, but the system. This was big problem for me.

Alan G. 
Clasificación:
2.0

U-Haul Truck had not been inspected before we received it. The AC was broke. This location offered us no help and they kept over billing our card

Kimberly T. 
Clasificación:
4.0

Check out the trucks before you give it to another customer. Our air was broke in the truck

Kimberly T. 
Clasificación:
5.0

Great service

Robert C. 
Clasificación:
4.0

The Kwik Kar forgot to leave the key in the 24 hour pick up box so I got my truck an hour late. The manager was very apologetic and sincere. Other than that they were very helpful and respectful.

James S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
3.0

I was billed $18 for “fuel” when I gassed up literally next door leaving it at half a tank on 7/29. I didn't complain. Bill plus extra mileage was settled. Now today 8/11/20 I get billed for an additional $284 as “additional charges” with zero receipt, bill, invoice or the courtesy of an explanation. On top of it nobody, NOBODY answers the call center. And the local vendor whom I dropped the vehicle off with was no help outside of informing me I was the fourth person to call him today about the charges and told me to callâ€"the call center where NOBODY answers. I am treating this as a fraudulent change and stopping payment on this. Ridiculous.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN R H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel T. 
Clasificación:
5.0

The location was easy to get to and the rep offered quick and friendly service. Will definitely use this location when need be in the future.

Felix G. 
Clasificación:
5.0

They were fast and efficient with the turn in.

Matt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHON WUNDER H. 
Clasificación:
5.0

The pickup from the app was great. Only issue was that it said to use the key code to get the key but didn't provide a key code. When I went inside to ask if they knew about it, they said they actually had the key.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

We were told we could drop off the trailer at any location in Grand Prairie. When we went to a near by uhaul to drop it off, he was going to charge us $22 more. Told us we had to go to the one on 360 and I-20 which was 10 miles away. The gentleman at the place on main was not very knowledgable. There are 2 u haul dealers close by where we were but he said we HAD to take it to the one 10 miles away or pay extra. I do not think that was very fair.

Janet F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Uhal as a company messed up my reservation. Took me over an hour to get a truck. The app didnt work after sending me to another location when the first place didnt have my truck. I ended up getting a smaller truck from the oil change location. The guy there was nice and helpful. I will not use uhal in the future. I didnt even get my $50 back for my reservation guarantee that uhal messed up.

Lance C. 
Clasificación:
5.0

The Manager is awesome, efficient and friendly to all its customers!

Pamela J S. 
Clasificación:
1.0

The worst experience of my life! Had a certificate for $30 emailed to me was supposed to pay only $14.71 My card was charged $98 Then they tell me it will take 5-7 days! That's all the money I had!!!! I want my full refund immediately and will NEVER USE UHAUL AGAIN??

RENEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

I had such friendly customer service! For something as stressful as moving, I felt like I was very well taken care of and sent on my way with a smile on my face! Very appreciative of everything they've done!

Huntington P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY P. 
Clasificación:
5.0

No complaints. They were awesome!!!

Rhonda S. 
Clasificación:
3.0

The man was nice, but the trailer was filthy. There were cigarette butts and junk in it. It had not been swept out, we had to clean it out before we could use it. We didn't realize it until we got it home and opened it.

Jack L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
5.0

Staff were extremely helpful and friendly.

DON B. 
Clasificación:
4.0

Place was nice staff was great. Only complaint I have is the item I rented was way to narrow. I rented it to move a Chrysler 200 and had a hard time because of the narrowness of the unit. The car is far from a full size. But overall worked fine.

aaron B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
5.0

Same as previous, good customer service . Very satisfied

Henry F. 
Clasificación:
5.0

Very pleased

Henry F. 
Clasificación:
5.0

Just keep equipment available.

ALAN L. 
Clasificación:
4.0

We did an after hours drop off, so not much to offer here. It was clean and easy to spot. Had no trouble locating a place to park the truck.

Darren L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA G. 
Clasificación:
5.0

The gentleman at the location were extremely nice and professional..I will use this location again for my U-Haul needs..Thank you!!

Julie J. 
Clasificación:
3.0

Had to go to another location to pick up blankets. Communication on the website needs to be better about peripherals being available at chosen location.

Henry B. 
Clasificación:
5.0

I was told they would give me a discount if I would drop the truck in Van Alstyne instead of Sherman where was where my final destination was I said okay I get to the storage unit in Van Alstyne and the lady says I'm sorry we're full up you like to go down the road and so then I had to go down the road to a different location almost didn't get a truck and now I thought I was not going to get rid of the truck but the people down the road at the lube center for extremely helpful and took care of us promptly that they were very good

Kerry S. 
Clasificación:
5.0

The online check-in was responding slow and not opening the picture feature. I worked with Justin to pickup the truck, he was very helpful on the pick up and drop off, a great big thanks to Justin for his help. I was able to get my moving finished on time. Thanks rocky skinner

Rocky S. 
Clasificación:
5.0

Guys were helpful and fast no problems

John D. 
Clasificación:
1.0

We picked this location because we knew we would need help unloading the car. When we asked for help, an employee named Nathan came out and said that they just rent the equipment and don't help customers with the equipment. He then just loosened the straps on the trailer. When we loaded it we had to raise the front of the trailer using the hand crank up front because to prevent the car from scraping while loading. When I told Nathan this he said that they wouldn't help with that The car ended up scaping when we unloaded it causing damage to the car. This is a neighborhood location and not a corporate location. All locations should offer better customer service and help the customers when needed. If U-Haul needs to have customers sign a damage waiver before helping then that should an option.

mark H. 
Clasificación:
5.0

This was an excellent experience. The guys at Kwik Kar are super nice and very friendly. 10 out of 10.

dan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

The UHaul guy was really awesome and friendly! I will definitely be going back there if I ever need to rent a UHaul again!

JASON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
4.0

Make the reservation process less frustrating. It was a real hassle getting the truck but everything after was good. ¡Gracias!

Mohammad U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

Windshield wiper on passenger side was only complaint. Everything worked great. Excellent experience, will do this again.

jay T. 
No se han enviado comentarios para esta ubicación.

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