Customer Reviews for Krum Self Storage
(U-Haul Neighborhood Dealer)

221 reviews

2348 Mitchell Rd   Krum, TX 76249
(From 380: exit FM156 Left on Jackson Right on Mitchell, 1 mile from Cemetery)

(940) 482-3159

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(940) 482-3159

2348 Mitchell Rd
Krum, TX 76249
(From 380: exit FM156 Left on Jackson Right on Mitchell, 1 mile from Cemetery)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
1.0

When you are running 15 minutes late to open the doors, you should call the customer that has a reservation and let them know that you aren't going to be on time. Also you need to have a better system in place for when something happens, i.e. having the actual manager's number on the door, not some answering service that just tells you to go to a different store to get help.

Austin R 
Rating:
5.0

Nothing, very helpful service.

Allen V 
Rating:
5.0

Super friendly people, easy location to navigate

paul j 
Rating:
5.0

Customer did not leave a comment.

Ron Z 
Rating:
5.0

The customer service and friendly atmosphere at Krum was outstanding! Equipment was clean, well maintained- instructions were thorough and we will continue to do business there in the future! Thank you!!

Lisa K 
Rating:
4.0

Negative: App is complicated and time consuming even for a super-techie. Positive: Truck did well the entire trip - so thankful no tire or engine complications. Appreciated the contact I had with Brittany re: my reservation. It would have been nice to know the pick up location sooner, but that turned out fine as we are not far from the Krum location. UHaul clearly knows what they are doing overall - very helpful and clear when I was making the reservation and deciding on what size truck to rent. Would definitely recommend UHaul to others.

Durene W 
Rating:
5.0

Customer did not leave a comment.

Jerome R 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
4.0

Customer did not leave a comment.

Kameron B 
Rating:
5.0

Customer did not leave a comment.

Jesse M 
Rating:
5.0

The young lady that helped me was amazing. What a blessing she was.

Edwin B 
Rating:
5.0

Casey and Shawna are The Best!

John K 
Rating:
5.0

Customer did not leave a comment.

CURTIS R 
Rating:
5.0

The location was a little out of the way, but it was accessible. The lady was very pleasant and knowledgeable.

Richard M 
Rating:
4.0

Customer did not leave a comment.

Betty B 
Rating:
4.0

Customer did not leave a comment.

Neal C 
Rating:
5.0

Customer did not leave a comment.

Fred G 
Rating:
4.0

We had forgotten to remove a lock from the trailer. Your policy of not letting them cut it off is unfair since I have my card on file and understood any damage would be charged. It cost me $85 to have a locksmith remove it since I was already 800 miles away.

Hector H 
Rating:
1.0

I reserved the U-Haul weeks in advance. Days before pick up I was told my pickup would be changed to a location a mile from my original. The morning of my pickup I was told it was no longer there and I was going to have to drive 16 miles in the opposite direction of my 11 hour journey. So it added and hour total to my trip since traffic that direction in a metroplex was the whole reason I booked with the other U-Haul location. I was only given a $30 credit. But was told I would get more if I returned it before the 4 days they entered into the system. I received nothing back and ended up paying over $300 for this experience. So no I wouldn’t recommend it to anyone.

Scott H 
Rating:
5.0

Owner and Staff were so nice. I really appreciate that.

John K 
Rating:
4.0

Customer did not leave a comment.

Leonard C 
Rating:
5.0

Fantastic crew to work with, easy process to pickup and drop off, highly recommend this location!

DEREK H 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
5.0

Customer did not leave a comment.

Donn N 
Rating:
5.0

Customer did not leave a comment.

Leonard C 
Rating:
5.0

Customer did not leave a comment.

Stacy L 
Rating:
5.0

Customer did not leave a comment.

GUY H 
Rating:
5.0

Customer did not leave a comment.

Raymundo N 
Rating:
5.0

Shauna and her helper that helped hook and unhook up the trailer were excellent, professional and friendly. Thank you!

Dary S 
Rating:
5.0

Customer did not leave a comment.

Jesus E 
Rating:
5.0

Customer did not leave a comment.

Wade S 
Rating:
4.0

Customer did not leave a comment.

Brandy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha C 
Rating:
5.0

Staff was very friendly and was very helpful!! Will definitely use them again in the future!! Highly recommend them

Jlyn L 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
3.0

I do not have a problem with the location. This was not my choice but your choice for me. The location by my home did not have my reservation because someone did not return the truck. I had to drive out my way to another location to get another truck which cost me more money because the movers were waiting on me. I have a 2 hour minimum but the extra hour waiting costed me more money. I will tell everyone to get the Uhaul truck one day and move the next day ONLY if you are NOT driving out of town...But I was...Inconveniences cost time, time costs money, especially if you don't have. Uhaul wasted my time and cost me money. NOT HAPPY!!!

DENNIS K 
Rating:
5.0

Customer did not leave a comment.

Vanessa J 
Rating:
4.0

Friendly personnel Kaci/Casey went above and beyond for us!

Aaron C 
Rating:
5.0

The ladies are very helpful and gave outstanding customer service!

dawn c 
Rating:
3.0

Customer did not leave a comment.

arturo C 
Rating:
5.0

The staff was fantastic! Very friendly and accommodating! I will definitely use this location again.

Colin B 
Rating:
5.0

Customer did not leave a comment.

Mary D 
Rating:
5.0

Very good experience. Thank you.

Joe M 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Could not be any better. Great experience

WILLIAM B 
Rating:
4.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

Casey was excellent to work with!

Tom B 
Rating:
5.0

Excellent customer service! Great experience overall.

LEESA M 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Casey was such a pleasure to work with and provided exceptional customer service. Actually refreshing... rare these days to find such a dedicated professional, that exhibits pride in their workplace, paid attention to the smallest details to make sure my needs were met, has great manners, and made me feel like I was a valued client.

Donna G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L 
Rating:
1.0

Location was too far from my unloading and down worn county roads. Too more time out of an already tight schedule and then nobody there to assist with furniture pads. Literally down a back country road with nothing nearby. Frustrating as I passed many other closer locations that could have taken the truck. It should not be on the customer to help u-haul better position their fleet by sending you out of your way.

Tim B 
Rating:
5.0

Casey and her team operate a first class business. They were very helpful during the stress of moving and helped things go smoothly. Thanks so much

John M  |  Overall Experience 
Rating:
5.0

All was great! I would use them again.

Sandra M 
Rating:
5.0

We called Krum storage on short notice and was met with friendly and helpful staff, who accommodated our storage needs. Could not have asked for a better experience.

Ann-Sophi C  |  Overall Experience 
Rating:
5.0

They have decided to continue charging my card for 4 months after moving. Have acknowledged that they screwed up and keep telling me they are waiting on accounting or the owner before giving my money back. Now, they won't answer my calls either. I am disgusted with the incompetence of this property who can't have someone at the office regularly or even answer the phone while robbing people and making excuses. Small claims court my be my only option at this point.

MICHAEL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Kevin L  |  Overall Experience 
Rating:
5.0

Excellent experience and wonderful staff!!

ANDREW R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar f 
Rating:
5.0

Kasey was very friendly and attentive to my needs. I would reccomend her u-haul to anyone. not only did we have a space but she took care of us with a trailer for our move. thankyou

Paul S  |  Overall Experience 
Rating:
5.0

Manager was super helpful! UHaul online is horrible...it NEVER works!!!

Kelly R 
Rating:
5.0

The manager (Casey) of the storage facility was a pleasure to work with.

KENNETH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle F  |  Overall Experience 
Rating:
5.0

The young lady, Kasey that runs the office is very nice and helpful. If I need storage again I’ll definitely come back to here.

Michael S  |  Overall Experience 
Rating:
5.0

Not only was my vehicle safe and secure, the cost was reasonable. Staff was courteous and knowledgeable.

Diana U  |  Overall Experience 
Rating:
5.0

Cassie is awesome. She is a gem to your company. Been there 3 years and she was by far the best!!!!

DONNA S  |  Overall Experience 
Rating:
5.0

nothing everything was perfect...Casey was most helpful

Paul S 
Rating:
5.0

This location was great! Super friendly, super helpful. I would highly recommend to anyone in need of U-Haul equipment or supplies.

Jordan J 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

Casey was so helpful and kind!

Michelle W 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS G 
Rating:
5.0

Check in and and check out of the rental was made a breeze, thank you!

D'Ana S 
Rating:
4.0

Customer did not leave a comment.

Sabina R 
Rating:
1.0

Make sure there’s gas in the vehicle. Make sure it’s clean.

Leah S 
Rating:
5.0

No improvement needed. Great experience

Michael S 
Rating:
3.0

Was in the middle of nowhere. Didn’t like the after hours drop off. Wish people where able to be there in person.

Chelsey N 
Rating:
5.0

Customer did not leave a comment.

Wade J 
Rating:
5.0

Customer did not leave a comment.

Cody C 
Rating:
5.0

Friendly, professional and efficient.

Barbra K 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
4.0

Customer did not leave a comment.

Bobby T 
Rating:
5.0

If all their customers get the same service as we did, there is nothing that can make things better. Very Satisfied with both locations.

Minnie T 
Rating:
4.0

All good there also

ANTHONY F 
Rating:
5.0

Couldn't be better.

Stephen B 
Rating:
5.0

Krum Texas location is great! It does need improving. It does need a medal.

Billy K 
Rating:
4.0

Wet nice storage area. We were very pleased with the area and up keep. We discovered that we did not need a storage area after all but they were very accommodating.

Kristi C  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Riley B 
Rating:
5.0

A little off beaten path but still easy enough to get to the location. Very clean location and the staff were very helpful in getting us checked in and on our way in just a matter of minutes. If in the area and don't want to deal with traffic in Denton, TX then I'd definitely recommend heading to Krum, TX which is just a few minutes drive away and visit the Krum Self Storage.

Jeffrey S 
Rating:
5.0

I called the 800# when I reached my destination city to inquire about a drop off location and Kyle the rep was a complete failure for the U-Haul brand. Made a 5 minute call (did it last month) take almost an hour. Once we were transferred to the last rep she was very knowledgeable and handled the situation quickly.

Randall B 
Rating:
5.0

Great customer service very attentive

Debra V  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Debra V 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
2.0

Not really sure where to park

Tagen M 
Rating:
5.0

Friendly service

JOZSEF D 
Rating:
5.0

I dropped my trailer off before they opened and they processed it efficiently. This place is well run and efficient.

Jadie M 
Rating:
5.0

Friendly, professional customer service!

Stephen R 
Rating:
5.0

Awesome experience. Great and personable staff

James F 
Rating:
5.0

Customer did not leave a comment.

Jadie M 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
3.0

I ordered 48 moving blankets but they were not in truck when I picked up. I had to send someone back at 9 am to get the movers blankets when store opened. Which delayed my move.

Jerald C 
Rating:
4.0

Customer did not leave a comment.

W. J 
Rating:
5.0

Customer did not leave a comment.

Timothy P 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
4.0

Customer did not leave a comment.

robert c 
Rating:
5.0

With the exception of rodents going into my storage and chewing my belongings the staff was great.

CHRIS D  |  Overall Experience 
Rating:
5.0

I used this storage facility for over a year and it's always been clean. The staff on hand are very attentive to your needs. It is located off major state highway and acessable anytime.

CALVIN P  |  Overall Experience 
Rating:
5.0

I and my sister were so grateful that Krum Self Storage was available, on short notice back in 2012, as a place where we could store our parent's belongings. Thank you for your excellent service.

RICHARD W  |  Overall Experience 
Rating:
1.0

Our RV was broken into 3X. Police reports were filed. Losses in the thousands. Batteries, propane tanks, etc. stolen; structural damage & personal loss. Ownership only offered 1 month free: $38.00

GINO C  |  Overall Experience 
Rating:
4.0

Everything went very well.

Kimberly W 
Rating:
4.0

Associate onsite was proficient and friendly

Doreen L  |  Overall Experience 
Rating:
5.0

Had no problem. we

GLENDA H  |  Overall Experience 
Rating:
5.0

They made checking in and obtaining my unit number so easy. I was not going to be able to make it there in time after work and they let me do it all over the phone. Great location in krum.

Monica M  |  Reservation 
Rating:
5.0

Site manager Ken was very helpful and answered all questions, facility was clean and organized.

NEIL S  |  First Impressions 
Rating:
5.0

Excellent service by the property manager. We were driving from San Antonio and we we were not going to make it before closing time. She waited past 30 minutes for us. Very helpful.

JOSEPH M  |  First Impressions 
Rating:
5.0

Friendly and very helpful!

Privacy R  |  First Impressions 
Rating:
5.0

The employees are so helpful and went out of their way to try to help me find a space after I accidentally reserved a parking spot instead of a storage bin.

Privacy R  |  First Impressions 
Rating:
5.0

Randy is extremely nice and the facility is very clean and maintained well.

DAVID R  |  First Impressions 
No reviews have been submitted for this location.

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