Customer Reviews for Kootenay Pawnbrokers
(Distribuidor de U-Haul del vecindario)

555 comentarios

2420 30th Ave N   Cranbrook, BC V1C7B1

(250) 417-2829

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4:30 p. m.
  • Sab.: 10:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 417-2829

2420 30th Ave N
Cranbrook, BC V1C7B1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4:30 p. m.
  • Sab.: 10:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DILIP K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Thank you … it was a good experience

mitch S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
3.0

Have the price at the til match the price at booking.

Shalyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carson D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Nothing. Excellent customer service!!

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
1.0

I called to ask if the driver and truck being used needed to pick up and was told no. Location also didn't want to help load and was rude. We ended up going to our Creston location to sort this out. Creston depot was awesome!

douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie T. 
Clasificación:
4.0

They were very accommodating and helpful.

mark R. 
Clasificación:
1.0

We rented the uhaul through Creston bc. She did not have one at the time as 2 of them needed work on them (lights had to be fixed.so she said if I don't have it fixed by the day you need it I will find you one and that was cranbrook. We were headed for a load to pick up at High River AB. We retired to Creston on the day we were supposed to and she said “oh no you can't drop it off here it has to be dropped off in cranbrook.” We have many times rented a uhaul at one place and dropped it off at another place. So it was an extra $125.00 worth of gas plus wasted a morning of work. This is a rip off and like I said we have moved lots and never before had this issue. We will no longer deal with uhaul as very very disappointed. Any questions please call. 1-403-485-8424. Would love to discuss this matter with head office.

PAUL F. 
Clasificación:
5.0

It was very helpful that the customer service representative hooked up the trailer and checked all the lights.

Sherman Y. 
Clasificación:
3.0

Inspect and repair/replace tires as required

Ken B. 
Clasificación:
3.0

Unexplained additional charges were put on credit card. More fuel than was required was put in tank and truck was cleaned so mystery charge still made with no explanation.

Greg C. 
Clasificación:
5.0

Everything was great

Colin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene P. 
Clasificación:
3.0

Dropping off the uhaual after hours is great just a confusing process

Mario M. 
Clasificación:
5.0

Friendly and helpful staff.

daryle K. 
Clasificación:
5.0

The Staff are more than helpful!

Wael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey N. 
Clasificación:
4.0

Just A great person to have dealing with you .No need too look for another U-Haul place

Glenn A. 
Clasificación:
3.0

Tire tread was poor, summer tires. The law in BC on roads after Oct 1 is to have winter tires on, and this had bald summer tires. Customer service not great, seemed bothered by us.

Nathan L. 
Clasificación:
5.0

Great service but had a bit of an issue with the Sparwood location not being open till 10 am and when in need of a last-minute change it was hard to get a hold of anybody.

Steven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
3.0

Have more employees working on a Saturday when many people move. Have the vehicles filled with gas fuel.

benjamin John A. 
Clasificación:
5.0

Not much

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaydee-Lynne Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vallen D. 
Clasificación:
2.0

Personal very unfriendly and unhelpful

Leonard R. 
Clasificación:
5.0

I did an after hours drop off none of this applies?

Shelton N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry S. 
Clasificación:
4.0

Sometimes it was a bit difficult to contact the agent on the U-Haul line and had to resort to using the main business line. Great service once contact was established!

Roderic W. 
Clasificación:
2.0

App is was hard to use to do the drop off

ROBINELIZABETH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

No issues on drop off thank the maker

Skylar H. 
Clasificación:
5.0

This location was great. Friendly, quick and everything was on time. My only complaint would be the actual U-Haul company side. I was on a super tight timeline and had to drive 130kms to get a truck. The confirmation that I could actually get what I needed was not until 2 days before the pickup when I booked 5 weeks in advance.

Travis S. 
Clasificación:
5.0

Excellent customer services will always recommend uhaul

Todd N. 
Clasificación:
4.0

Have a checklist that shows that the vehicle was checked for safety and equipment working order. A dated and signed checklist would give more confidence to the customer.

Wayne L. 
Clasificación:
3.0

Would be nice if Uhaul had a more consistent venue and level of service... like Budget has their own office when renting trucks or cars rather than various Pawn shops and mechanics or drycleaning services as the Uhaul Pick up etc. Never know what to expect.

CAMILLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
4.0

a ramp pin was missing from the driver side

david L. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
5.0

Great customer service. Only fault I see is with uhaul itself. Allowing rentals when his business is closed or booking back to back. We were to have trailer till 3 and there was a booking at 3:15. We felt hurried by uhaul. Not by this location. We used the trailer for less than we needed because we felt rushed.

Tracey-Lynne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Set up the mirrors on vehicles so they can be adjusted.

Ingrid M. 
Clasificación:
3.0

On both pick up and drop off, I was not treated rudely, but certainly wasn't treated as though they were happy to get my business. I commented to my wife that I would hate to see how a woman who has never hauled a trailer would be treated if they had to actually show her how to hook things up etc. I don't know if it was because I was a male, but I drove away with a feeling that my business was not appreciated. I guess I should not expect more from a pawn shop U Haul location.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

Very friendly and nice to deal with

Allan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth G. 
Clasificación:
5.0

The short term rental worked out very well.

Andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
2.0

truck was dirty on the outside. there was only 1/2 a tank of fuel so it to be filled even before we got to loading spot. windshield was cracked. driver side wiper was worn and left a streak right at eye level. the windshield washer fluid was empty after 2 applications. I was caught on the highway with out any fluid to clean the windshield. this vehicle was not really safe to drive.

Odran O. 
Clasificación:
5.0

I dont understand why if I pay with debit there's a $200 deposit yet with cash it's only $100, why is cash from my debit card different than physical cash?

Rebecca C. 
Clasificación:
5.0

Online return did not function properly and I had to phone in. Needs improvement.

Glenn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
4.0

very happy that U-haul will actual confirm your reservation and you know what truck/trailer you will get when you arrive

mitchel F. 
Clasificación:
5.0

The online pickup was the most frustrating process I've ever experienced. I was denied verification once and it took over an hour and a half of phonecalls and dealing with people who could have better customer service skills. I will never go with uhaul ever again and just use Budget next time I need to move. I would not recommend using uhaul to friends or family. The location was good and the truck was clean. The actual people at the location were helpful leading up to the date of pick up but we're unfortunately unavailable to help me because it was on a Sunday.

Sara B. 
Clasificación:
3.0

The staff member I dealt with was civil and polite. While I easily figured it out; the staff member did not show me how to get my vehicle on to the trailer. It would have been nice to have the staff member help me with loading my vehicle as well as common tips and tricks related to driving such a truck and trailer. I was impressed with the power of the engine in tow/haul. Just curious; is it normally that loud? Or could it possibly need just a little engine tuning? That said, I am definitely not an experienced at knowing engine souinds.

John M. 
Clasificación:
2.0

When I called to reserve the truck I spoke with a very rude lady. I don't understand how U-Haul can take a reservation and not be able to confirm that I will in fact receive the reserved truck. They were unable to tell me if the truck would be available until 24 hours beforehand. How do people organize a move if they don't know for sure they'll have a truck. When we picked the truck up, the gentleman at the location didn't crack a smile the entire time. It was like he didn't want us there on a Friday at 4. He must have had better places to be? Terrible customer service all around. The truck was dirty and the engine light came on while driving. I'm always disappointed when I receive poor customer service. It's not hard to just be kind.

Krista D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SED B. 
Clasificación:
4.0

Initially rented a One-Way truck and auto transport trailer through an agency in Brampton. The confirmed priced increased almost $100.00 on the printed order. Company would not honour the quoted price. I was flying One-way from Toronto to Calgary and then on to Cranbrook to make the drive back to Ontario. Pick-up location had my truck and trailer and all was well however I did learn that if someone else wanted to rent the same unit (more than 24Hrs. before my arrival), this unit might have been gone and I would be stuck trying to find similar from another location (and not so close). Being under timelines for the move, this is an anxiety that renters should not have to deal with. A 'guaranteed' One-Way rental should be just that! If this unit was rented I can't imagine the misfortunes that would have followed. All went well during the trip and the equipment performed as required. One trailer tire was low in pressure and was heating up so had to find air-pump to get to proper pressure. Would I rent again...Yes however I would want in my contract to ensure that my rig was Guaranteed and ready for my arrival. ..........Renters Make Sure!!!......

Gordon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SED B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathieu F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brett E. 
Clasificación:
5.0

All equipment was in excellent repair.

Barry B. 
Clasificación:
5.0

All equipment was in excellent repair.

Barry B. 
Clasificación:
3.0

Not impressed with tires on the truck they should be an all season, with a rating of M/S, we have snow here and it's our law to have at least an M/S rated tire in the winter mouths.

howard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA M. 
Clasificación:
3.0

Staff is friendly.

WANDA M. 
Clasificación:
5.0

Its the first time in our Uhaul experience that we have NOT had a flat tire on the uhaul trailer. Gracias

Debra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
1.0

Worker was not accommodating. Just disappointed and will not recommend.

perci W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
4.0

Overall I had a very good experience with this rental. Truck was clean, easy on fuel and absolutely met our needs. I would recommend your services to anyone

Richard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

marvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
3.0

Dude was rude. Trailer was pretty banged up, and instructions were not explained well at all.

Nathaniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
4.0

After I'd already dropped off the trailer as originally instructed, I was informed from U-Haul "not" to do so as Cranbrook had a full allotment of trailers - I was told to take it to Sparwood - 1 1/2 to 2 hours back in the direction I had already come from - this would have added 4 hours to our trip and simply wasn't practical. To have dropped it off at any point further West of Cranbrook I could / would have done - if I'd known in advance.

KEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamarr K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff V. 
Clasificación:
4.0

Dropped off after hours.

Jeff V. 
Clasificación:
5.0

Gary n Jay were easy to deal with. Treat them with respect n they will give you the best experiece in accomodating with the stuff your need. Cheers guys

reggie P. 
No se han enviado comentarios para esta ubicación.

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