Customer Reviews for Kootenay Pawnbrokers
(U-Haul Neighborhood Dealer)

609 reviews

2420 30th Ave N   Cranbrook, BC V1C7B1

(250) 417-2829

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–4:30 pm
  • Sat: 10:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(250) 417-2829

2420 30th Ave N
Cranbrook, BC V1C7B1

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–4:30 pm
  • Sat: 10:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Malcolm Bregeda 
Rating:
5.0

Customer did not leave a comment.

Brittany Byers 
Rating:
5.0

Customer did not leave a comment.

RICK PENNER 
Rating:
5.0

Conveniently located and efficient return service.

THOMAS BAUER 
Rating:
5.0

Customer did not leave a comment.

Leiana Thormahlen 
Rating:
5.0

Customer did not leave a comment.

Dallas Storey 
Rating:
5.0

Jason was very helpful with the return of the truck. Excellent location.

robert geary 
Rating:
4.0

Great job!

Helen Sunderland 
Rating:
5.0

Customer did not leave a comment.

Jenelle Hansen 
Rating:
5.0

I didn't get the gentleman's name at the drop off but he kindly took the dolly out of the car for me. (I was so tired that I forgot to leave everything in the cab of the truck when I dropped it off). It would be helpful if you put a big sign where people drop off the keys to remind them to take the dolly, furniture pads, etc and lock them in the cab of the truck. Maybe even a sign in the back and cab of the truck itself.

david allan 
Rating:
4.0

The truck needs a tune up for sure ran really rough. Customer service however was beyond excellent they came to my rescue when I really needed them.

Wendy Ganzini 
Rating:
4.0

The facility was not open when I returned my rental so everything was done online or by phone (see my photo comments above)

Bruce Hendricks 
Rating:
5.0

Customer did not leave a comment.

Ken Bewski 
Rating:
3.0

Customer did not leave a comment.

BILL BOSWELL 
Rating:
5.0

Good service Jay!

Richard Goodman 
Rating:
5.0

I received great service at this location.

Chris Passey 
Rating:
5.0

Treated very well. Thank you so much!

Nicholas Chapman 
Rating:
1.0

You guys rented me a uhaul with bald tires in the middle of winter and the e brake didn’t work. I had a heck of a time with parking this thing as it would slide on the ice and snow because of the tires. I couldn’t get this thing back on time because of a dump of snow and I had to make a road side assistance claim for new tires and you still dinged me for an extra day charge. You guys are a joke and you put my life in danger by renting a unit that is not road worthy here in Canada. I called uhaul on the day of to explain the situation and you still charged me for an extra day when it was out of my control. I will never do business with your crap company ever again.

Aaron MacMinagil 
Rating:
5.0

The 26' truck worked great for me

Joerg Kamp 
Rating:
5.0

It would be great if I could have rented a pickup here.

Joerg Kamp 
Rating:
3.0

Customer did not leave a comment.

Tom Gunderson 
Rating:
5.0

Customer did not leave a comment.

Melanie Skrypnyk 
Rating:
3.0

The address on here is wrong and the address given to me for the drop off was wrong. It's 1950 theater Rd. I was given 1905 theater Rd. We did 5 laps until we found it. Which wasn't exactly fun. Because Cranbrook doesn't plow side roads.. the lady was nice.

TIFFANY WILLIAMSON 
Rating:
1.0

So over the course of a few miserable weeks, the roads were horrifying and I was in touch with a very helpful man from Calgary throughout the whole thing and they were very accommodating, I have to say, I just put the trailer in my yard and kept it there until fortunately they actually found a storage company that would take over taking in the small trailers, genius! Once that was established I was able to drop the trailer off there when I could dig it out of the snow and all is well with the world again. They did not charge me for the days that I had the trailer and couldn’t move it of which I was very thankful for. Now hopefully this makes it easier for many people that I have already talk to you that have had the same experience bringing a small trailer to Cranbrook, bravo U-Haul!

Debbie Stroud 
Rating:
4.0

The people here were very helpful, the whole process was very easy. The truck I used for my trip was very good.

Murray Erickson 
Rating:
5.0

Customer did not leave a comment.

Richard HARTLE 
Rating:
1.0

The customer service is absolutely horrendous. I had "all weather" tires that would be great for Phoenix AZ USA where the truck is from. Not so great in this Canadian tundra. It took over 24 hours to yet it towed back to the return location a while day late as it was not safe to drive on the frozen snowy roads. Everyone was less than helpful I actually had to get the Canadian equivalent of the DOJ involved for them to listen. It put myself and my husband's lives, not to mention the countless other on the roads lives at risk and the after hours woman who I spoke to who has never even been to Canada and lives in AZ said that "I should be fine with the bald tires I have". Then when I asked the gentleman who gave me the truck for future reference what could be done he said "well you're supposed to ask for snow chains." I'm from California. That's definitely something I'd think of in a place where studded winter tires are required by law when I grew up where it 25-30 degrees in the winter. Not -12. I wouldn't recommend. If no other option get your own damn tow and then send them your receipts for reimbursement. They did give me the extra day for free so I had no late fees. That's the ONLY good thing I can say I will be borrowing a friend's vehicle or using a different moving company in the future.

Tara Giffoni 
Rating:
5.0

All good.

Nico Brink 
Rating:
5.0

Customer did not leave a comment.

Karla Vishloff 
Rating:
1.0

When picked up uhaul was way over what i was quoted but 300.00. Truck was completely out of coolant which isnt cheap. Truck was poorly maintained which made difficult to drive on highway. Broke down and needed to be towed away.

Shannon Hebert 
Rating:
5.0

Customer did not leave a comment.

Kristin Parsons 
Rating:
5.0

You could be upfront about the charges. I was quoted less than 1100 and the bill came out to over 1200.

theodor regier 
Rating:
5.0

Customer did not leave a comment.

Kevin Moore 
Rating:
5.0

He honored what the Souther Alberta Uhaul promised. Was greatly appreciated

Christopher Noble 
Rating:
5.0

Customer did not leave a comment.

Mike Gojevic 
Rating:
5.0

Checkout was a little confusing. Website gave the impression that the credit card I used would be where charges were sent to, but when I picked up the truck I needed to pay. Not the location's fault. Website could be much clearer.

richard meic 
Rating:
5.0

The vehicle seemed to have a lot of play in the front end. The vehicle was clean and good service from the dealers at both sites.

thomas burgess 
Rating:
5.0

The 24/7 system didn’t work properly. I was on the phone with an agent for 45 minutes to work out the bugs before we could get the truck. The 24/7 online service needs to be made much more simple so it doesn’t malfunction.

Tom Hopkins 
Rating:
3.0

Customer did not leave a comment.

Lorne Wanamaker 
Rating:
5.0

Customer did not leave a comment.

Marilyn Berry 
Rating:
5.0

Customer did not leave a comment.

Torin Glass 
Rating:
3.0

Found paperwork from a recent user and check engine light was on the whole trip

Bonnie E Olmstead 
Rating:
5.0

Excellent service.

David Brown 
Rating:
4.0

Overall a good experience and very helpful.

Kenneth Louttit 
Rating:
3.0

Customer did not leave a comment.

Bradley Thomason 
Rating:
4.0

Customer did not leave a comment.

jerry ooms 
Rating:
4.0

Customer did not leave a comment.

Anthony Walsh 
Rating:
5.0

Jason at this location truly went above and beyond! He redeemed my experience, he was helpful and had awesome customer service.

Shannon Bosch 
Rating:
3.0

Customer did not leave a comment.

Tara Wegner 
Rating:
5.0

Customer did not leave a comment.

Kayla Huard 
Rating:
5.0

I forgot my phone in the truck I returned. Pls help me to keep that I will be back there to pick up

Nghi Ngo 
Rating:
4.0

Customer did not leave a comment.

Tom OLSON 
Rating:
4.0

Customer did not leave a comment.

Don Robertshaw 
Rating:
3.0

Was difficult to park in the lot. Had to move merchandaise ourselves to fit our truck in.

Jacob Hall 
Rating:
5.0

Customer did not leave a comment.

Christine Breton 
Rating:
5.0

Customer did not leave a comment.

Drew Anderson 
Rating:
5.0

Customer did not leave a comment.

DILIP KAR 
Rating:
5.0

Customer did not leave a comment.

Steven Wuhlar 
Rating:
5.0

Thank you … it was a good experience

mitch seeley 
Rating:
3.0

Customer did not leave a comment.

Ken Bewski 
Rating:
3.0

Have the price at the til match the price at booking.

Shalyn Norrish 
Rating:
5.0

Customer did not leave a comment.

Carson Damm 
Rating:
4.0

Customer did not leave a comment.

David Leahy 
Rating:
5.0

Nothing. Excellent customer service!!

LINDA MILLER 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kipling 
Rating:
1.0

I called to ask if the driver and truck being used needed to pick up and was told no. Location also didn’t want to help load and was rude. We ended up going to our Creston location to sort this out. Creston depot was awesome!

douglas Dressel 
Rating:
5.0

Customer did not leave a comment.

Martin Reid 
Rating:
5.0

Customer did not leave a comment.

Jackie Tyldesley 
Rating:
4.0

They were very accommodating and helpful.

mark roccatagliata 
Rating:
1.0

We rented the uhaul through Creston bc. She did not have one at the time as 2 of them needed work on them (lights had to be fixed.so she said if I don’t have it fixed by the day you need it I will find you one and that was cranbrook. We were headed for a load to pick up at High River AB. We retired to Creston on the day we were supposed to and she said “oh no you can’t drop it off here it has to be dropped off in cranbrook.” We have many times rented a uhaul at one place and dropped it off at another place. So it was an extra $125.00 worth of gas plus wasted a morning of work. This is a rip off and like I said we have moved lots and never before had this issue. We will no longer deal with uhaul as very very disappointed. Any questions please call. 1-403-485-8424. Would love to discuss this matter with head office.

PAUL FABER 
Rating:
5.0

It was very helpful that the customer service representative hooked up the trailer and checked all the lights.

Sherman Yee 
Rating:
3.0

Inspect and repair/replace tires as required

Ken Bewski 
Rating:
3.0

Unexplained additional charges were put on credit card. More fuel than was required was put in tank and truck was cleaned so mystery charge still made with no explanation.

Greg Chin 
Rating:
5.0

Everything was great

Colin Roby 
Rating:
5.0

Customer did not leave a comment.

Charlene Pollari 
Rating:
3.0

Dropping off the uhaual after hours is great just a confusing process

Mario Morrone 
Rating:
5.0

Friendly and helpful staff.

daryle Kelly 
Rating:
5.0

The Staff are more than helpful!

Wael Kolko 
Rating:
5.0

Customer did not leave a comment.

Corey Nee 
Rating:
4.0

Just A great person to have dealing with you .No need too look for another U-Haul place

Glenn Auld 
Rating:
3.0

Tire tread was poor, summer tires. The law in BC on roads after Oct 1 is to have winter tires on, and this had bald summer tires. Customer service not great, seemed bothered by us.

Nathan Lastiwka 
Rating:
5.0

Great service but had a bit of an issue with the Sparwood location not being open till 10 am and when in need of a last-minute change it was hard to get a hold of anybody.

Steven Gillrie 
Rating:
4.0

Customer did not leave a comment.

Colin Mcleod 
Rating:
3.0

Have more employees working on a Saturday when many people move. Have the vehicles filled with gas fuel.

benjamin John arons 
Rating:
5.0

Not much

Paul Stanley 
Rating:
5.0

Customer did not leave a comment.

Kaydee-Lynne ZIELKE 
Rating:
5.0

Customer did not leave a comment.

Vallen Dick 
Rating:
2.0

Personal very unfriendly and unhelpful

Leonard Rae 
Rating:
5.0

I did an after hours drop off none of this applies?

Shelton Nephin 
Rating:
5.0

Customer did not leave a comment.

Sherry Schulz 
Rating:
4.0

Sometimes it was a bit difficult to contact the agent on the U-Haul line and had to resort to using the main business line. Great service once contact was established!

Roderic Williamson 
Rating:
2.0

App is was hard to use to do the drop off

ROBINELIZABETH VALLEAU 
Rating:
5.0

Customer did not leave a comment.

Tyler Speed 
Rating:
5.0

No issues on drop off thank the maker

Skylar Hennigar 
Rating:
5.0

This location was great. Friendly, quick and everything was on time. My only complaint would be the actual U-Haul company side. I was on a super tight timeline and had to drive 130kms to get a truck. The confirmation that I could actually get what I needed was not until 2 days before the pickup when I booked 5 weeks in advance.

Travis Smith 
Rating:
5.0

Excellent customer services will always recommend uhaul

Todd Nickel 
Rating:
4.0

Have a checklist that shows that the vehicle was checked for safety and equipment working order. A dated and signed checklist would give more confidence to the customer.

Wayne Lapaire 
Rating:
3.0

Would be nice if Uhaul had a more consistent venue and level of service... like Budget has their own office when renting trucks or cars rather than various Pawn shops and mechanics or drycleaning services as the Uhaul Pick up etc. Never know what to expect.

CAMILLE COUPAL 
Rating:
5.0

Customer did not leave a comment.

Karen Meagher 
Rating:
4.0

a ramp pin was missing from the driver side

david loucks 
No reviews have been submitted for this location.

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