The agent was excellent. She was so helpful and gracious it was a wonderful experience. I can't thank her enough. Also the agent that called the day before our pick up was excellent as well. The agent at drop off was nice as well.don G.
Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)
Gladwin, MI 48624
(1 Mile South of M-61, Across from church)
Services at this Location:
- Mon–Tue10 am–4 pm
- Thur–Fri10 am–4 pm
Special Operating Hours
- 12/10/2023: Closed
- 12/11/2023: Closed
- 12/12/2023: Closed
- 12/13/2023: Closed
- 12/14/2023: Closed
- 12/15/2023: Closed
- 12/16/2023: Closed
- 12/17/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KAREN SUE S.
Nothing!!! 👍🏼Neil Y.
Outstanding service! Truly appreciated Rita's kindness and positive attitude. Very helpful seamless check in/out process. Thank you!John R.
When we returned the vehicle it did not appear they were open, so we used the Key drop box.Diana T.
Customer did not leave a comment.Damon O.
Rita is very knowledgeable and a kind personrobert S.
The owner was friendly and very helpful,JAY H.
Customer did not leave a comment.mary W.
Need to be open earlier because using the app to drop off truck was very confusing & was very hard to doKatrina B.
Customer did not leave a comment.kevin B.
Customer did not leave a comment.chris B.
Very friendly staff and very accommodatinghabitat restore S.
Customer did not leave a comment.Ernest S.
Really nice people that run the office.jamie S.
Couldn't have been better. Rita is very helpful. The value of the rental was excellent.GERALD KENNETH F.
Thought a dolly would be included with a large truckMargaret S.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.Ashley B.
Used drop off feature on website. Location was closed on weekends.Matt R.
Customer did not leave a comment.Gary K.
Fantastic personelle she was absolutely amazing all around.anthony W.
Customer did not leave a comment.David N.
GreT customer service and very helpfulApril K.
Customer did not leave a comment.rita K.
Customer did not leave a comment.Marisa B.
Customer did not leave a comment.Rynee D.
No one available, after hours return.JOHN B.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.pedro Y.
There was a negligence at this location of checking the necessary winter fluids before equipment is available for rental I rented a truck from this location I drove it to Alabama and for 18 hours through the huge Christmas blizzard called "winter storm Elliott" (-30Â° 60 mile per hour winds heavy snow and ice) without windshield fluid The accumulation of ice snow and highway grime on the windshield obscuring the view out causing the aleady treacherous driving conditions to become even more treacherous This was scary and dangerous situation I hope this never happens to anyone else it was such a major amount of distressnancy B.
Customer did not leave a comment.kyle B.
Very accommodating and truthful. No surprises and a very moving venture! Good dealer!benjamin A.
Customer did not leave a comment.MARK G.
The phone system is questionable..William B.
Customer did not leave a comment.wayne W.
Everything was easy and painlessWilliam C.
Rita was great!JAMES S.
Rita was very nice and helpful. She really cares about her customers. I was also able to self-checkin with no problems.Gerald F.
Talk to the manager about dropping off the truck and she was very helpful.shanee L.
No worries...everything was greatRuth A.
When I pick the truck up it wasn't clean but it wasn't dirty. I drove the truck to my destinations and unloaded. I was then build a $25 cleaning fee. The truck was the same as when I picked it up.CRAIG K.
Customer service was excellentRuth A.
Customer did not leave a comment.Justin V.
Rita is always great!RICHARD C.
Customer did not leave a comment.Gregory S.
Drop off key box seemed to be open or broken. Had to use key pickup lockbox for drop offJohn W.
Everything was perfect, saleslady was as kind friendly and as helpful as could be. Everything was very clean, nice and well explained!JAY H.
Didnt know till I loaded the car on the dolly that the one ratchet was very stiff had to tighten the strap down over than that everything was okGerald G.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.GERALD R.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.MATTHEW C.
Limited hours.Richard M.
Customer did not leave a comment.Danny J.
Customer did not leave a comment.Thomas K.
NOTHINGâ€¦MY MOVE WAS AWESOMEmary M.
This site was great! My only complaint, and I'm sure it isn't the fault of the site manager, was all the texts and emails. Good grief!Larry A.
Rita was great! I hugged her for being so welcoming and helpful!Leslie H.
The agent at Koontz was very courteous and helpful cudos to hergary R.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Paul P.
Inspect your trailers for leaks!Connie H.
Customer did not leave a comment.David B.
This is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.Robert O.
Customer did not leave a comment.todd G.
Customer did not leave a comment.todd G.
The lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.charles M.
Customer did not leave a comment.William G.
Customer did not leave a comment.KATHLEEN H.
Very Easy transaction, staff was excellent.David C.
The owner is very personable and made the return process so easy. I definitely recommend this location.Robert O.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.TAMMY R.
Very professional and nice.Patrick O.
Very nice peopleANDREW JAMES S.
Trailer was very good, Worked 100 percent.WILLIAM S.
Customer did not leave a comment.John G.
Customer did not leave a comment.RICHARD LYLE M.
Customer did not leave a comment.Mark S.
I can't honestly imagine how this rental experience could be improved. From reservation to drop off was simple, efficient, and everyone was friendly and helpful.DAVID BURTON W.
Customer did not leave a comment.MARTIN GERARD L.
Customer did not leave a comment.DALE M.
Customer did not leave a comment.Kevin M.
The worker was the best I only had the trailer a day and my girl had to work the following morning I had no choice but to call that night and leave a message regarding what I was doing. I got a voice mail from her saying everything was fine she was checking the trailer in and if she had any questions she'd call me back. She was more then professional and completely understanding at the fact my girl had to keep her schedule. I will totally be back again when I need another trailer.JAMES S.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.JOHN EUGENE K.
Did greatpDOUGLAS EDWARD Z.
They made the rental process easy.Marc B.
Rita was greatMICHAEL LEE K.
Rita was great. Very helpful when I needed to extend my time.David W.
Customer did not leave a comment.Kevin F.
Rita was AMAZING for our pickup. So nice, funny, accommodating and helpful. Like I want to go back and visit her.Grahm W.
They suggested I can pickup on Thursday instead of Friday morning at no additional charge and get 8 days rental. Got charged an extra day since I brought back on Saturday.David P.