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BOBBY Y
Customer Reviews for Kool Line Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very helpful and inviting.
Jesus OGreat customer service and very helpful.
Aaron CPlenty of room to park 26ft truck. Prompt service.
DAVID BThe people at this location was very sweet and understanding of what I went thru at the lebanon location
Jewellian LGood job
TED CTo be on person when you rent equipment Not over the phone
Joel SThe after hours person that helped us wasn't very polite. He was ok and got the job done, just was very short with us.
Richard Temployees were friendly and helpful.
Michael BThe tank was on empty. I had to get gas before I could even get it to my storage. The office is closed and you have to call someone on the phone and they tell you a code, we’ll they lady couldn’t get a code so I had to wait for someone to bring the truck and key out.
Amanda PNot friendly ask for help and very rude and unprofessional. Will not used Uhaul in future. Same whe a I drop the truck in Lynwood
Aureliano YN/A
William BNothing, the customer service representative was so nice and helpful, she really went out of her way! Top notch service!
KENNETH CThe signs on the door could be updated to help with knowing where to enter.
Cordell BI think she did a great job and would come again!!!!!!!!
theresa HI rented a box truck and auto transport and the rear driver side tire had a leak. I had to stop 7 times to put air in the tire during my trip. The rear driver side tire on the trailer was also low with only 16 psi. Service was great but they need to inspect equipment before renting out.
ABDULLAH CThe guy checking in equipment was rude. No place to park so I pared the only place I could, in front gate that was closed not even opened yet. He came walking out with another customer as I was walking up to office and rudely said you are parked in front of gate. Absolutely no way to trat a customer. How about excuse me sir I’m going to open this gate will you please pull the trailer in back. I will never go back here again customer service is junk.
Jeff PTook 45 minutes to get my trailer, trailer was sitting there next to my parking spot, but no clerk was available. talked to a mechanic, George, who was busy doing writing on a notepad, did not great me, & I had to inquire if I was at right location since there are no signs nor u-haul insignia at this place, he referred me to a remote person. no answer-phone voicemail was full. I called u-haul help desk, George yelled at me to call number and chastised me for calling help desk. I was not happy, he brought out wrong hand-truck & I had to correct him. He has no terminal present to check my rental. Dirty facility with heavy equipment spread around. Facility needs a clean up, George needs to calm down and get a local desk for rentals. If he wants a franchise, he needs a better attitude and a clerk who answers the phone...or better yet who sits on the site.
george mSmall location but efficient!!👍🏼
ADAM GThank you.
Gabriel DEveryone was nice and made the whole process seem easy and seamless. Thank you for the rental. I will be back soon.
Mark AEverything went smoothly at this location
Alina TContinue to provide a safe place.
Bonita LThe only issue was the location of the pick up changed which seemed weird as if I hadn’t of asked I probably wouldn’t have noticed the change.
Richard BNo personal interaction available
Jamie FThe overall cleanliness of the truck is below average, please replace the cabin filter and wipe clean the cabin, very strong cigarette or cigar smell lingering, very unpleasant to other users, on the other hand, the staffs we're very nice.
Dennis HA gentleman opened gate so we could put the uhaul in ac safe location. He was VERY KIND & Helpful. Thank you!!!!
Yvette BNothing
Kendall BMake sure the locations told to costumers over the phone, is the same information given during puckup.
TIMITHY C24/7 pickup took two hours at the truck location. Also roadside assistance was very slow in responding or asking questions. More issues with the U-Haul dispatch system than with the Gilmore Bakersfield location. The truck transmission itself did not shift smoothly, would even vibrate heavily and then be fine.
Daniel PMy U-Haul was dirty and was not washed. The maintenance on it was well kept and The interior was clean overall.
Martin JNone
gil rNot sure who ran the place, could not get help checking out, rented a dolly and it was thrown in the front seat for no reason when cargo area was available. The check out process added additional 30 minutes to my time and delayed my scheduled move plan
Dave MThere are times when accessories are needed. It would be beneficial for this location to carry a small selection of hitches, wiring harnesses and tie downs.
BRENT MFast service
Miguel NFast assistance
Miguel NThe reservation process was easy and excellent! The proprietor was very helpful in answering questions and made the process very easy. The pickup time was good and the truck was ready. The truck was new and clean and easily driveable! The drop-off was easy even though the shop was closed. A very good experience!
don pThe people are friendly and very helpful. As soon as I parked the trailer he had it unhooked and moved out of the way. He went over everything and checked it off. I would highly recommend this place
johnny bNot give us a place where there is no one there and we had to do everything on the phone.
Daniel LThis location should be no more. Very poor maintained and dirty and the service was the worst. Truck was old.
Carlos OHole in the wall location, Front door not marked and barricaded by nails of hay. Employee could barely work computer Nice people great attitude.
Todd LThe lady who helped me is very nice and was very very helpful.
SUSANNA BNo body was there to help me when I drop off the rental vehicle I just park the car and drop off the key no body to check if the vehicle was in good shape
Manuel RLocation was closed when drop off. And saying that I did not refill the truck to the level to original level which is incorrect
Alfredo CGreat human beings, we had such a great experience in dropping off the trailer.
Wesley Cthanks
ROBERT U