The 26 ft truck had over 175k miles on it and the drivers door seal didn't meet up w door frame properly.... cab or door structural issue not door seal problem. It also had excessive vibrations and bouncing! I definitely recommend uhaul getting rid of this truck asap given the high mileage and door & seal /cab alignment. Also I am extremely upset that I requested a Uhaul for a Military PCS MOVE and still couldn't get a truck in ANYWHERE in Las Vegas.... and I booked the truck almost 40 days before I needed it. It seemed the lady managing the Las Vegas 26 ft trucks would rather hoard all the trucks for staying in town to people who didn't already book them. Since when does first come FIRST SERVED not apply. Due to this reason I will most likely not be using UHAUL again....Jacob N.
Customer Reviews for Kokopelli Storage LLC
(Distribuidor de U-Haul del vecindario)
Golden Valley, AZ 86413
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.: 8:30 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Offer cold waterBarbara M.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.MELISSA C.
I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should ariseWALTER P. | Overall Experience
El cliente no dejó un comentario.moices P.
El cliente no dejó un comentario.Micheal S.
Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options. Frank Jones 918-924-0468 Thank You for your replyFrank J. | Overall Experience
El cliente no dejó un comentario.Brandie M.
Very nice place for storage. And staff was very helpfulEstine W. | Overall Experience
El cliente no dejó un comentario.Brian D. | Overall Experience
I asked for help she said drop it and shut the doorMarilyn B.
Met us on the lot upon drop off. The woman was efficient with the drop off process.CLOUD F.
Everything was great. Thank you to our Rep.Dorine H.
Restroom needs repair.neil m. | Overall Experience
El cliente no dejó un comentario.WALTER P.
Car trailer lights did not work, the girl never even checked them, the ratchet was stuck. They had to send a tech out to fix it, wasted 4 hours of my time.Dennis W.
El cliente no dejó un comentario.Ronald N.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Matthew T.
El cliente no dejó un comentario.Jimmy S.
El cliente no dejó un comentario.Tammy H.
El cliente no dejó un comentario.Carli A.
It was poorly designed.Dee G. | Overall Experience
We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!Jennifer & Tom P. | Overall Experience
It would be nice if location could provide a person to help hook up trailer/dolly. Had to drive back to town and hire someone. Extremely inconvenient.THONJA D.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Mary C.
From the warm welcome at the counter to the time we returned the trailer, it was one of the easiest Uhaul folks I have worked with. thank you for your great and kind service.Alycia K.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.MICHAEL JOHN D.
El cliente no dejó un comentario.Caitlin J.
Very niceSteve R. | Overall Experience
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Estine W.
They overcharge for extra days when equipment returned on time. SeeJohn B.
El cliente no dejó un comentario.Lucinda M.
The drop off location has charged me on 2 separate occasions for late fees when the vehicle was dropped off early. How many customers have they done that to that haven't paid attention to their bill?JOHN B.
El cliente no dejó un comentario.Victor L. | Overall Experience
The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.Jean J. | Overall Experience
El cliente no dejó un comentario.James J.
Criminals! DON't PAY IN ADVANCE!!! NO REFUNDS!! (read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract". I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer . After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY! BAD BUSINESS !!Ron B. | Overall Experience
El cliente no dejó un comentario.HAWANDA L. | Overall Experience
El cliente no dejó un comentario.Michael & Kristie P. | Overall Experience
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.SERENA B.
El cliente no dejó un comentario.Bryan M.
El cliente no dejó un comentario.Antonio M.
told me i would get money backLeo D.
1st you did NOT have a truck for me in BULLHEAD CITY!! So then YOU forced me to get the truck in GOLDEN VALLEY. I contacted that location and I WAS told you would NOT CHARGE me that EXTRA MILEAGE. When picking up the truck, I was told I WOULD NOT get mileage off. so NOW WHAT are my choices, I had to have the truck, so somewhat FORCED to get the truck!! I called your 1-800-U-Haul # because Golden Valley location, said Corporate was the ONLY WAY to get my mileage credit, they told me they couldn't do that, but that the GOLDEN VALLEY is the only way to get that. So bottom line, "I DON'T like being LIED to" I will go to the end of the world before I ever have to deal with U-Haul again. That is exactly what I will say to ALL my friends & family before the are screwed by you!!!!!!!!!!!!!!!!Donna C.
Location was closed for 2 hours when I went to drop off the trailer. The renting location was very helpful closing my contract. Did call to the drop off location and she was helpful too but was concerned I would be held responsible if trailer was stolen from the time of my drop off till the time the drop office location returned to their office.dennis B.
They are close on sundays but do have drop offs and explains very well where to leave keys and contract. thats good so they can verify better who had rentalFRANCISCO R.
El cliente no dejó un comentario.Gasper G.
El cliente no dejó un comentario.james E.
El cliente no dejó un comentario.Elena C.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.Vivian R.
Doghouse on was putting out heat and burnt my Cousin foot on the rite side of cabkeith M.
Employee would not click on "use card from reservation" link. Made my employee go to Kingman to have this done. Then was closed and cost me an extra day!!!! VERY POOR SERVICE!!!krista P.
When I arrived to return the truck I had a storage unit on reserve in which case I was placed on a 30Â° angle Hill and put in a storage unit at the very end of a run but I couldn't get my truck out of without backing up the 26-ft U-Haul truck out of the U-Haul environment whoever laid out this U-Haul design should be fired. Went to ask the U-Haul lady if I could switch to another unit so I didn't have to load my stuff uphill and she went for lunch so I had no choice but to continue on and back that 26-ft truck up out of the U-Haul environment would sat on a hill. Needless to say I'll be retrieving my items within the 30 days and will never again use this particular U-Haul in the future.Jeremy A.
Daughter was Satisfied. Thank youALYSSA L.
El cliente no dejó un comentario.DANIEL D.
I dropped the trailer on 9/5/20 not 9/9/20Karen S.
El cliente no dejó un comentario.Shannon L.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Oliver H.
El cliente no dejó un comentario.Jacquelynn G.
El cliente no dejó un comentario.Lynn T.
El cliente no dejó un comentario.WAYNE R.
El cliente no dejó un comentario.Robert P.
Awesome people and good trailer. Oh ya it was cheap too.Calvin C.
El cliente no dejó un comentario.Linda S.
Great job.Jimmy C.
clean faculity with nice employee. your computer system is not up to date or very slow. The rental contract took awhile to complete. If there had been more people there to rent it would have backed up bad. The pos terminal did not work. I will rent there again, Thanksrob Q.
Once again, we were detoured due to the fire. Called and made arrangements to rent for one more day. Female extremely rude and said she had someone waiting.. Well i'am sorry that I got detoured with a 26' Uhaul due to the Bush fire.. let me just pull over right here in the side of the road and unload it and get it back to you.........Candace C.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Patricia H.
El cliente no dejó un comentario.DESIRAE B.
Slways great customer service at this location!Marsha S.
Nothing needs improvement, as the drop-off was quick and easy.GERRY C.
Thanks for being covid-19 prepared.the place was sanitized and setup so that I felt being there was ok. The service was great. GraciasVirginia P.
Excellent customer service as always at this storeMarsha S.
El cliente no dejó un comentario.Jamison D.
El cliente no dejó un comentario.Dylan B.
Very nice place. Very friendly. Cute puppy. Quick and easy ThanksWilliam W.
It was short and sweet. everything went as plannedMark W.
El cliente no dejó un comentario.John B.
Every thing was good.Dale K.
El cliente no dejó un comentario.Connie C.
El cliente no dejó un comentario.Gene K.
Nothing costumer service at this location is very professional and friendlyMary H.
El cliente no dejó un comentario.Donni B.
Very friendly and we rented an extra space and a mailbox!Jennifer & Tom P. | Reservación
El cliente no dejó un comentario.Ryan-Niko H.
Courteous and friendlyChris K.
Everything was fine but still haven't received my 60 dollar depositJohn B.
El cliente no dejó un comentario.JOHN H.
During the rental when I got to my location to load my cargo I had a hard time opening the ramp gate of the trailer,apparently the right pin was bent and the gate was slightly off center the left side was good After I loaded again I had a hard time latching the ramp gate But was lucky to get help from others so I could come back home safely I told the attendant about the problem she took it off to get it fixedGasper G.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Leslie W.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.Johan N.
I dropped off truck Saturday afternoon at 2 pm, was charged 20 dollars for after hours drop off, that has never happened before, , very disappointed with u haul this timeMARK D.
El cliente no dejó un comentario.Larry J.
Had to drive 130 miles round trip to pick up truck.Jearlee L.
Nothing, The lady who helped me was outstanding.Gary H.
I got there to pick up my reservation ballhead location they already sold it from underneath my feet had to drive 35 miles backtrack which took an hour to get there to rent a bigger one for more money end up getting it from Golden Valley. Air conditioning was broke it turned on but I only blew through the Defrosters and was extremely hot for the 4 Hour drive.Melissa A.
El cliente no dejó un comentario.KEN B.
I renTed the 6x12 enclosed trailor, had a flat tire right before I left, called u haul and they had a tire guy come put a new tire on in less than 30 minutes. Exuipment was oustanding very nice and safe. Will always use and recommend UHAUL. They even covers my 1st Mont rent at a storage unit. Again EXCELLENT service and equipment. ¡Gracias!Douglas P.