Customer Reviews for Kokopelli Storage LLC
(U-Haul Neighborhood Dealer)

394 reviews

417 S Kirkland Rd   Golden Valley, AZ 86413

(928) 565-7549

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 565-7549

417 S Kirkland Rd
Golden Valley, AZ 86413

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

Again it went perfectly.

DOUG F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I made the appointment with golden Valley and the girl in the Kingman store tried to switch it to her office I wasn't in the mood to drive an extra 40 miles and the inconvenience plus the extra gas costs cause someone was greedy I almost cancelled the contract ,i was very disappointed with the tactic

Gasper G. 
Rating:
3.0

Did not give me enough miles for move.

Kirk B. 
Rating:
5.0

Nothing Customer service was great friendly and very helpful

KATHLEEN J. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

The 26 ft truck had over 175k miles on it and the drivers door seal didn't meet up w door frame properly.... cab or door structural issue not door seal problem. It also had excessive vibrations and bouncing! I definitely recommend uhaul getting rid of this truck asap given the high mileage and door & seal /cab alignment. Also I am extremely upset that I requested a Uhaul for a Military PCS MOVE and still couldn't get a truck in ANYWHERE in Las Vegas.... and I booked the truck almost 40 days before I needed it. It seemed the lady managing the Las Vegas 26 ft trucks would rather hoard all the trucks for staying in town to people who didn't already book them. Since when does first come FIRST SERVED not apply. Due to this reason I will most likely not be using UHAUL again....

Jacob N. 
Rating:
4.0

Offer cold water

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
4.0

Customer did not leave a comment.

moices P. 
Rating:
4.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Customer did not leave a comment.

Brandie M. 
Rating:
1.0

I asked for help she said drop it and shut the door

Marilyn B. 
Rating:
5.0

Met us on the lot upon drop off. The woman was efficient with the drop off process.

CLOUD F. 
Rating:
5.0

Everything was great. Thank you to our Rep.

Dorine H. 
Rating:
4.0

Customer did not leave a comment.

WALTER P. 
Rating:
1.0

Car trailer lights did not work, the girl never even checked them, the ratchet was stuck. They had to send a tech out to fix it, wasted 4 hours of my time.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Carli A. 
Rating:
4.0

It would be nice if location could provide a person to help hook up trailer/dolly. Had to drive back to town and hire someone. Extremely inconvenient.

THONJA D. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

From the warm welcome at the counter to the time we returned the trailer, it was one of the easiest Uhaul folks I have worked with. thank you for your great and kind service.

Alycia K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Caitlin J. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Estine W. 
Rating:
1.0

They overcharge for extra days when equipment returned on time. See

John B. 
Rating:
5.0

Customer did not leave a comment.

Lucinda M. 
Rating:
1.0

The drop off location has charged me on 2 separate occasions for late fees when the vehicle was dropped off early. How many customers have they done that to that haven't paid attention to their bill?

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Thanks

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

SERENA B. 
Rating:
3.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
2.0

told me i would get money back

Leo D. 
Rating:
1.0

1st you did NOT have a truck for me in BULLHEAD CITY!! So then YOU forced me to get the truck in GOLDEN VALLEY. I contacted that location and I WAS told you would NOT CHARGE me that EXTRA MILEAGE. When picking up the truck, I was told I WOULD NOT get mileage off. so NOW WHAT are my choices, I had to have the truck, so somewhat FORCED to get the truck!! I called your 1-800-U-Haul # because Golden Valley location, said Corporate was the ONLY WAY to get my mileage credit, they told me they couldn't do that, but that the GOLDEN VALLEY is the only way to get that. So bottom line, "I DON'T like being LIED to" I will go to the end of the world before I ever have to deal with U-Haul again. That is exactly what I will say to ALL my friends & family before the are screwed by you!!!!!!!!!!!!!!!!

Donna C. 
Rating:
4.0

Location was closed for 2 hours when I went to drop off the trailer. The renting location was very helpful closing my contract. Did call to the drop off location and she was helpful too but was concerned I would be held responsible if trailer was stolen from the time of my drop off till the time the drop office location returned to their office.

dennis B. 
Rating:
5.0

They are close on sundays but do have drop offs and explains very well where to leave keys and contract. thats good so they can verify better who had rental

FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

Gasper G. 
Rating:
4.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Customer did not leave a comment.

Elena C. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Vivian R. 
Rating:
1.0

Doghouse on was putting out heat and burnt my Cousin foot on the rite side of cab

keith M. 
Rating:
1.0

Employee would not click on "use card from reservation" link. Made my employee go to Kingman to have this done. Then was closed and cost me an extra day!!!! VERY POOR SERVICE!!!

krista P. 
Rating:
2.0

When I arrived to return the truck I had a storage unit on reserve in which case I was placed on a 30° angle Hill and put in a storage unit at the very end of a run but I couldn't get my truck out of without backing up the 26-ft U-Haul truck out of the U-Haul environment whoever laid out this U-Haul design should be fired. Went to ask the U-Haul lady if I could switch to another unit so I didn't have to load my stuff uphill and she went for lunch so I had no choice but to continue on and back that 26-ft truck up out of the U-Haul environment would sat on a hill. Needless to say I'll be retrieving my items within the 30 days and will never again use this particular U-Haul in the future.

Jeremy A. 
Rating:
4.0

Daughter was Satisfied. Thank you

ALYSSA L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

I dropped the trailer on 9/5/20 not 9/9/20

Karen S. 
Rating:
2.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Oliver H. 
Rating:
4.0

Customer did not leave a comment.

Jacquelynn G. 
Rating:
5.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Awesome people and good trailer. Oh ya it was cheap too.

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Great job.

Jimmy C. 
Rating:
4.0

clean faculity with nice employee. your computer system is not up to date or very slow. The rental contract took awhile to complete. If there had been more people there to rent it would have backed up bad. The pos terminal did not work. I will rent there again, Thanks

rob Q. 
Rating:
1.0

Once again, we were detoured due to the fire. Called and made arrangements to rent for one more day. Female extremely rude and said she had someone waiting.. Well i'am sorry that I got detoured with a 26' Uhaul due to the Bush fire.. let me just pull over right here in the side of the road and unload it and get it back to you.........

Candace C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Customer did not leave a comment.

Patricia H. 
Rating:
1.0

Customer did not leave a comment.

DESIRAE B. 
Rating:
5.0

Slways great customer service at this location!

Marsha S. 
Rating:
5.0

Nothing needs improvement, as the drop-off was quick and easy.

GERRY C. 
Rating:
5.0

Thanks for being covid-19 prepared.the place was sanitized and setup so that I felt being there was ok. The service was great. Thank you

Virginia P. 
Rating:
4.0

Excellent customer service as always at this store

Marsha S. 
Rating:
4.0

Customer did not leave a comment.

Jamison D. 
Rating:
2.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Very nice place. Very friendly. Cute puppy. Quick and easy Thanks

William W. 
Rating:
5.0

It was short and sweet. everything went as planned

Mark W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Every thing was good.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
3.0

Customer did not leave a comment.

Gene K. 
Rating:
5.0

Local

Gasper G. 
Rating:
5.0

Nothing costumer service at this location is very professional and friendly

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Donni B. 
Rating:
5.0

Convenient

Gasper G. 
Rating:
5.0

Customer did not leave a comment.

Ryan-Niko H. 
Rating:
5.0

Courteous and friendly

Chris K. 
Rating:
5.0

Everything was fine but still haven't received my 60 dollar deposit

John B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

During the rental when I got to my location to load my cargo I had a hard time opening the ramp gate of the trailer,apparently the right pin was bent and the gate was slightly off center the left side was good After I loaded again I had a hard time latching the ramp gate But was lucky to get help from others so I could come back home safely I told the attendant about the problem she took it off to get it fixed

Gasper G. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

None

Rosa G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
No reviews have been submitted for this location.

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