No comments to improve. We were very satisfied by the ease of the rental and plan to rent again when we return in the fall. Gracias.Lori A.
Customer Reviews for Knorrs Marathon
(Distribuidor de U-Haul del vecindario)
Carnegie, PA 15106
(At intersection of Mansfield Blvd and Broadway at the Marathon Gas Station)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Windshield wipers fell apart on my passenger side of the window, check them before you take off on a long haul in the rain. Also the power-plug for 12v adapter wasn't functioning, due to it being corroded. Otherwise, that ride was a reliable old truck built to perform the functions of a moving vehicle.Lake M.
El cliente no dejó un comentario.rebecca G.
El cliente no dejó un comentario.Peter M.
This was my first attempt and customer service was excellent. Overall it was nice experienceGanesh J.
El cliente no dejó un comentario.Emad A.
El cliente no dejó un comentario.Shelley B.
El cliente no dejó un comentario.David H.
Everything was great for meâ€¦ Got in, got a truck, got it done, and brought it backâ€¦ Staff was knowledgeable about everything which made the process fast as well.Liam M.
I rented a furniture dolly a week prior to pickup. When i showed up to pickup was told they didn't have any at this location and was offered to call other locations to go pick up myself. Additionally, this is the second time of picking a truck up at this location, which is a gas station, and there was minimal gas in the vehicle. When renting a vehicle I don't think the first thing you have to do is put gasoline in the vehicle.Michael C.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Paige B.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Cassidy G.
El cliente no dejó un comentario.Jeff B.
They did not have vehicle I ordered. They substituted the vehicle. Although the rate was the same, the insurance cost was higher. And, the air pressure in one of the tires was low and the warning message kept appearing.Sundar V.
They were very professional and gave quick service. They explained everything and went over the vehicle's mileage and gas level, showed me how to operate the vehicle. They was great.Marilyn H.
El cliente no dejó un comentario.Dominic P.
El cliente no dejó un comentario.ANGELO P.
Outstanding service and fees very fare!Ken K.
El cliente no dejó un comentario.Robert B.
Friendly staff, great job, on time.Mohammad H.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Julie C.
El cliente no dejó un comentario.Venkateshwar K.
Everything was perfect. The staff was friendly, answered all of my questions, explained the fair pricing, and even gave me an extra hour of time with the vehicleAndrew D.
El cliente no dejó un comentario.Vera S.
15 inch I was planning to rent but it was not available. May be able to have more 15 truck or provide ability arrange from other locations would be niceManikantan G.
In Attention Of The Directors, Managers & Owners Of U-RAUL Companies First, I tried on Tuesday March 1st, 2022 to rent a truck for Sunday March 6th, 2022 at 9am. I asked if I could pay for the truck and then set the mileage! The attendant tells me that I didn't need it, she would just get it right back in the truck! Thursday March 03, 2022 they called me changing the pickup location of the truck, but they would charge a lower mileage price. On Sunday at 8:30 am I went to pick up the truck, everything was closed I waited until 9:00 am when I called the toll-free number for the customer, where the attendant informed me that none of their stores opened before 9:30 am! At 9:40 am I went to the store where I had made the reservation; also closed, I went back to the point where they should deliver the truck to me at 10:00 am and still everything closed! So, I started a pilgrimage through all the stores in Pittsburgh, PA, always keeping in touch with the customer center, already desperate at 11:30 am after passing the fifth closed store, a customer service representative told me that my reservation had been cancelled, but she had no information on who canceled, why canceled and why no one communicated to me! I even tried to contact someone in person, I went to every store in Pittsburgh, and they were all closed. Even so, I had to pay the two guys I hired to make my move in USD$200.00! They emailed me later if they could cancel the truck they had booked for March 13, 2022. I did not respond to this email as I had never made this request, and I was never consulted about it. When I do any business, I always leave a day of the month, day of the week and specific hours! But on Monday I called the store requesting a truck in the same proportions, and to be sure I went to the store that was fronted on Tuesday, so I went to another one, where the very friendly attendant made the reservation, as it was a gas station, and it would logically be open Wednesday morning for when I ordered the truck. There again I asked if I could pay in advance or leave the number of my documents, and once again I was told that I didn't need to, that everything was arranged in the delivery of the truck! On Wednesday morning at 08:45 I was at the store to pick up the truck, when the kid who was serving me charged me all the documents and the credit card with at least one hundred Dollars, which messed up all my plans, because my money would go just like it fell into my account during the day on Wednesday, so I had to bother my old mother in Brazil, so she could lend me her credit card, I wasted almost two hours on that alone! card etc. As soon as I got the truck I felt that the streaming was bad, but as there was no other truck around, I went in that same one, removed my furniture and went to the warehouse, when I noticed that my phone that is my GPS was discharging, I bought a lighter adapter to USB and the cable, and nothing, the truck's cigarette lighter wasn't working, luckily one of the guys I hired had a charged phone and I managed to do what I needed, despite being risking myself in a truck that the streaming wasn't working properly! When I went to deliver the truck, I didn't have anyone to communicate with, I parked where I thought it was the best I could, but they charged me everything and a little more; even cleaning the truck, which I returned cleaner than I took it, they charged me, A subtotal that I have no idea how it was calculated, they didn't give me the promised discount, and a gold price diesel, when the guy who didn't answer me right; because he spoke two words and served a customer, plus two other customers, asked for a document and went to meet someone outside the establishment, taking 15 minutes to return and with that I had to pay overtime to my employees; but made it clear that if I returned the truck with a quarter of a tank that was much higher than a quarter, then I didn't even bother! In total my employees received an extra day and a half which is twice as much, two days off work, and I can't blame them! Sorry, gentlemen, managers and/or owners, I have always used H-URAUL's services and never had any problems, but this time I saw a company that I trusted that will go bankrupt quickly if they don't take the necessary measures urgently! I look forward to your reply as soon as possible, Richard Bran Nogueira Cardoso 460 Washington Road, Apt G6 Mount Lebanon, Pittsburgh, PA USA Zip - Code 15228 - 2804 firstname.lastname@example.org Cellphone: +1 (412) 626 - 4120Richard C.
El cliente no dejó un comentario.Erin K.
El cliente no dejó un comentario.William S.
I was told 0.99$ / mile but ai was charged 1.29$/ mile which is not what I have told by the u haul representativeSaurabh G.
El cliente no dejó un comentario.Nicholas C.
Inside vehicle was dirty and had liquid spills, could have been cleaned better. Staff was excellent and very helpful.Randy P.
El cliente no dejó un comentario.rebecca H.
El cliente no dejó un comentario.BRIAN M.
Staff was amazingly helpful and niceJoseph W.
El cliente no dejó un comentario.Andrew R.
The two employees who helped me were professional, friendly, and efficient. The rental experience was very straightforward and the location was convenient. I will go back there the next time I need to rent a van. A+++John F.
Fast and easy to accessAnthony D.
Everything was greatWilliam S.
El cliente no dejó un comentario.Marte M.
El cliente no dejó un comentario.Tammy K.
Very personal staffMICHELE L.
El cliente no dejó un comentario.James P.
The employees there were very helpful. I would recommend this place to others.KATHY T.
El cliente no dejó un comentario.Gregory C.
El cliente no dejó un comentario.sandeep M.
My husband indicated that the surrounding area looked â€œroughâ€ . He felt unsafe at the location.James S.
El cliente no dejó un comentario.Jessica B.
El cliente no dejó un comentario.Susan S.
The staff members were excellent!! It was very easy to reserve the uhaul and to make changes. The location was ideal! Easy access.Gloria L.
El cliente no dejó un comentario.MARLENE P.
Charged me extra for a day. I have evidence in text from uhul.Leela N.
When I returned the truck, I was told the rate per mile was increased because it was the weekend. I did not see that noted on the website.Jennifer S.
Smooth process, in and out within 10 mins.Kapil J.
El cliente no dejó un comentario.Temur K.
Smooth and easy. The help was efficient and professional!Susan M.
Very efficient operation at this location.William S.
Before renting this vehicle, it was well marked with damages, that were never corrected, kind of worried like a new hail spot would say I damaged it, but beside that, beyond normal crumbs you would see inside of the cab, on returning the vehicle, I only drove it, and returned it with only 2.6 miles driven, and put about 10 dollars into the tank and got almost charged $20 dollars for fuel, because the line was down a 1/16 from what i was inputted into the system which I basically told the representative, I don't justify that charge for the mileage and I just put 3 gallons into it and they seen me pull up to the pump and fuel more gallons than what it would get for the mpg I droveMike P.
El cliente no dejó un comentario.Paula Y.
El cliente no dejó un comentario.Fernando M.
I requested moving blankets or padding with my rental but was told at pickup that they were not available. This was very disappointing since the truck was rented to move fragile pieces of furniture and it took us extra time to pick up blankets.Natalie B.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Grant W.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.Bonnie S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.robert H.
El cliente no dejó un comentario.Matthew W.
All foodDavid S.
El cliente no dejó un comentario.Cierra H.
El cliente no dejó un comentario.Mahipal B.
El cliente no dejó un comentario.Alex M.
The girl was very busy waiting on customers. She didn't point out which truck was ours so we had to try each one with the key she gave us. Besides that, it was a fine rental.Dawn R.
El cliente no dejó un comentario.KATHLEEN C.
The staff is friendly and helpful. Thank you Seth & Jess for great service! Good location with plenty of trucks.Steven S.
El cliente no dejó un comentario.Ronald K.
El cliente no dejó un comentario.Tracy L.
More parking but other than that it was great!Tanya L.
The man that helped us was very knowledgeable and friendly.Marsha B.
El cliente no dejó un comentario.Shane V.
El cliente no dejó un comentario.Metin O.
The roads in that area weren't great and pretty narrow, but the staff I talked to were very nice and helpful in getting me set up.Timothy B.
El cliente no dejó un comentario.Justin P.
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.Terrance P.
Nothing! Staff were jewels. Polite, Humorous, neat and fast The Van was perfect. I am so pleased in this world of indifferent people, yours were not indifferent, and very helpful JLJohn L.
Originally, they told us our truck was not at the location when it was and then sent us to other locations to try and find it. It made the process a very stressful as it was the day we needed the truck. The attendant working was kind, but trying to contact a u-haul customer service representative was nearly impossible.Megan S.
Excellent worker helping me check in and out the vanSteve G.
Easy pick up and drop offKenneth H.
Person checking me back in was not customer friendly.PAULA S.
El cliente no dejó un comentario.Marcia D.
El cliente no dejó un comentario.Chris M.
Service was excellent!Paula H.
Every one was very friendly and helpful wood use this place every timeRegis B.
Need to ask if there are any problems with the vehicle. My trucks needs new wipers. The cargo area leaked water and the engine has a metal to metal noise. Other wise a good little truck.Cynthia O.
El cliente no dejó un comentario.Heather I.
Excellent employee. Knowledgeable and very efficientTimothy V.