Customer Reviews for Klassy Klean Services Inc
(U-Haul Neighborhood Dealer)

163 comentarios

7990 Hwy 85   Riverdale, GA 30274

(770) 471-8775

Horario

  • Mon–Sun
    9 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 471-8775

7990 Hwy 85
Riverdale, GA 30274

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Monia W. 
Clasificación:
5.0

The rear door was hard to close.

Gerald H. 
Clasificación:
5.0

Nada

Trevor P. 
Clasificación:
1.0

the app was malfunctioning i went inside and the counter person checked me out coming back not realizing that what was given to me was not the uhaul card but she had added on safe move i came back she lied and said she asked me if i wanted it called uhaul they documented the redord but the counter person refused to adjust it and was rude and lied i will never go there again feeling ripped off

SAMMY L. 
Clasificación:
1.0

The tire was flat had to put air in it. Had to pay for another utility dolly when I was charged for one and the location didn't have one. Had to down grade truck size in order to get a truck. The company was not open to give me the keys to right truck. They didn't ose my truck out until the next day. Had to call to speak with 4 representative in order to get a truck. The third representative hung up on me. Worst experience ever

Porsha H. 
Clasificación:
1.0

Booking agent and lady who checked in the truck were nice and polite. After picking up the rental truck there was a worker who walked out the door, pulls down his pants starts doing stuff in his underwear. The worker pulled his pants up looked at me like what and walked back in the door to work. That employee should be fired. The sight was offensive to say the least. I should have known when I saw the U-Haul location. It should be all on camera.

Pandora M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

will go again when i am in the need for a smaller truck. Renting again this weekend.

KAREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia P. 
Clasificación:
1.0

It's been 2 days and no receipt of our transaction balance has not been returned yet they stated three to five days that's too long to be receiving your money once you return their equipment .

URSURLA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKAELA K. 
Clasificación:
5.0

Clean but needs to be serviced

Comarletia P. 
Clasificación:
2.0

I had selected a location to drop it off. They changed it and said I couldn't return it where I had chosen, which creates a big issue upon return.

Nathaniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greydalis G. 
Clasificación:
5.0

Very good customer service, will definitely use this location again and again.. Thank you for your service

Manan S. 
Clasificación:
1.0

The deal was contrary to what was offered to me, I signed up for a $19.99 truck, got to the truck , wheel was punctured. Was told that I would get the next size up for the same price, gas's tank was near empty, was told if I brought back truck with 1/4 tank, would get a credit, brought back with near half tank.but still charged full amount, and didn't get no credit, would like the agreement to be honoured.

JUNIOR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE M. 
Clasificación:
4.0

None Thanks

marcus T. 
Clasificación:
3.0

The check engine light came on

DOROTHY R. 
Clasificación:
5.0

The vehicle was clean and maintained but had no gas and I was over charged. I was to receive a 46.00 discount but was billed at full price after being showed my payout at pick up.

ROBBY P. 
Clasificación:
5.0

Kim was very professional and helpful

lawanda W. 
Clasificación:
5.0

It's ALWAYS a easy and pleasant transsction there.

MARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

darren B. 
Clasificación:
5.0

You are doing so keep it up.

happy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

caleb K. 
Clasificación:
5.0

Great experience

Vernard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shanice C. 
Clasificación:
3.0

El cliente no dejó un comentario.

eric J. 
Clasificación:
4.0

El cliente no dejó un comentario.

vanessa J. 
Clasificación:
1.0

I was charge an unexpected and additional $130 for my use with no explanation. After patiently waiting an entire hour to receive the rental upon arrival. Very displeased and will be disputing charge with my bank

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKIVIA G. 
Clasificación:
1.0

Servicio al cliente

ONDRICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVANY R. 
Clasificación:
1.0

Over charged I was charged a total of $304.67 for the total of the rental submitted pictures and ever thing in the self app then they charge me 2 days later an additional $76.98 which was already included in the final payment of $304.67. I would not rent from this particular place ever again in life.

Qadriyyah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODALE F. 
Clasificación:
5.0

Nothing. Both Kim and Annie were great and nice to have in-person treatment after my last bad experience with another company. Will be my go-to U-haul company from now on.

BENJAMIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roald M. 
Clasificación:
1.0

The owner is unprofessional and unclear. How does a rental go from 29.99 to 59.99 in twelve hours?, without your knowledge?! I'll wait.......

KATRINA B. 
Clasificación:
3.0

The total was pulled out the day i brought the truck back,,,now 2 day's later its another 42 dollars pulled out my account..im on the phone with u haul now

Twana B. 
Clasificación:
5.0

This is my first time with this location and in the beginning my experience was absolutely great the first clerk I dealt with was absolutely amazing. I think his name was Rick or maybe Ray not sure but he was very very professional through out the whole process and he always was very understanding. We need more well mannered trained professional, people person like himself in this world or work place today. But on the other hand when I got home to check my account I noticed extra charges was made to my account, so when I call the store location to get more information and understanding of why my account was charged twice I got a clerk name Joyce I do believe! OH MY she's a much different character! She was not helpful at all she was cutting me off, she didn't want to her what I had to say, she went on to say on it was dirty and that she should charge my account again because I was late and I wasn't I was trying to explain she goes to cut me off and say oh well there's not she can do so I should call corporate! I just couldn't understand why she was so rude, I have dealt with Uhaul for years but I have never experience this type of rudeness! Maybe she can take up more training or just not be in that field of work! Nothing against the company so I will most definitely use or refer family and friends! And thank you understanding and for looking into this matter and refunding my account!

Tabbitha B. 
Clasificación:
3.0

Please hire more associates, Only one person she did a phenomenal job however, extra hands would have been a plus.

Celeste H. 
Clasificación:
5.0

My experience was a delight. Ms. Kim is an exceptional person who possess great customer skills and the knowledge to get the job done right and efficient.

Lekesha J. 
Clasificación:
4.0

Nothing, dropping off the truck and closing out our ticket was quick and easy.

April P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla B. 
Clasificación:
1.0

this place is a scam. 2 fraudulent charges on my cards after my encounter there. skewed mileage.

Debra N. 
Clasificación:
2.0

Ensure the personnel at the location know how to operate the UHaul software.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B. 
Clasificación:
5.0

She was wonderful and so proffessional. The customer service was exceptional.I wish I remembered the ladies name but she was so helpful and made the process so easy for me.I will refer all my friends and family to this location

Naomi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny J. 
Clasificación:
4.0

Great Service

Kendra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
4.0

Absolutely satisfied with the equipment, pricing, minor issue resolved with billing, friendliness of staff. Possibility of needing to repeat service again next year with carrying equipment to family reunion. Thanks for a seamless experience with your company!

Shelby A. 
Clasificación:
2.0

The location was close on the schedule day for pick up

Trynita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
1.0

My overall experience was the worst. It started with customer service during scheduling (the rep was very short). Next the truck size 17ft that I requested wasn't available. I normally use UHAUL for my moving needs with no second thought but after this experience I wont. Location that I requested wasn't open so I decided to go with the alternate given but realized that I'd have to do self service which I thought was ok until I read the reviews. I decided against this and wanted a live person, as moving is stressful enough. I arrived at the location (no one in line) and took over an hour to get my UHAUL picked up as the rep on site had no experience or training. She had to call the store owner several times to use the system and figure out what was holding system up. She finally realized that she hadn't recvd the last rental in. I was asked to complete the process via text verifying and was unable to upload pics. I said forget it, as I had a moving crew waiting. Upon returning the store cleark was unable to process the return and said she had to wait for the owner again. I was skeptical to leave without my final billing amt but had to leave anyway. I received my bill later which was wrong. There was a $25 cleaning fee qhich was removed and an insurance fee. I called the store and spoke to the same rep who had to call her mgr as she didn't know what was going on. I explained that I denied ins so shouldn't have been charged. She said well you must have chosen during your approval process on your phone. I advised the issues I was having on my phone. She said nothing she could do. The owner was short over talking and just wouldn't listen.

Juana R. 
Clasificación:
5.0

The ladies working were friendly, quick and helpful.

Cathryn K. 
Clasificación:
3.0

The location is inside of a laundro-mat and looks a little sketchy, but the lady behind the counter was awesome. Parking is in front of a gas station so that's not optimal. I had no issues though.

Preston F. 
Clasificación:
2.0

I paid for two dollies and received one. The truck was dirty when I got it and I was expected to return it clean. The woman at the facility was rude the man was laid back. However, they were not on the same page as it relates to customer service.

Derrick D. 
Clasificación:
3.0

I made reservations to pick up in Fayetteville GA and the trailer was several miles away in Riverdale -- How would you like that kind of situation. Not good.

Charles D C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dewanda S. 
Clasificación:
5.0

The reps were very nice and courteous. One of the reps was being trained. He did a great job.

Bennett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myron W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
1.0

Better customer service

Anthony H. 
Clasificación:
3.0

El cliente no dejó un comentario.

faith L. 
Clasificación:
5.0

Everything was great

Beverly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nellie P. 
Clasificación:
1.0

The truck we got was full of water and had only a 1/4 tank of gas. The woman gave me wrong information, she didn't give me the dolly I reserved. The trucks tires were in poor condition...overall the worse truck ive ever reserved and the worse location I've ever had to go to!!!

Yvette C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kejuana L. 
Clasificación:
1.0

I feel that I was over charge for the amount that was originally told to me. I only went short distance in the same perimeter. I don't believe that I went over the permitted mileage. I had put more than enough gas that was not original in. I paid a total of $100.00 just going to Stockbridge, Riverdale Big lots. This was too much. Still don't know what the extra money compared to only rental of a $29.99.

zandra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
5.0

the customer service is beautiful, considering the way others handle a consumer these days. also the facility (laundry mat) was very clean and inviting with games and activities for the kids Kudos, keep up the great work

JOYCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ennis T. 
Clasificación:
5.0

Excellent customer service and extremely friendly personnel

Christopher Z. 
Clasificación:
4.0

I feel like i was over charged for unnecessary things and i always rent from you guys and get a certain percentage of my money back this time around i didn't get nothing back and i feel some type of a way

JAMELL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Micheal A. 
Clasificación:
5.0

Nothing. My experience as excellent

JAMES H. 
Clasificación:
5.0

Everything went smoothly. An what I was quoted is what I paid. Will rent from here again Thank you for great service

Deborah S. 
Clasificación:
5.0

Keep up the great customer service?? Thank you..

Tyerrah F. 
Clasificación:
5.0

Keep up the great work, thanks WCB

WALTER B. 
Clasificación:
1.0

El cliente no dejó un comentario.

robertha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleo J. 
Clasificación:
3.0

I originally requested pick up in Peachtree City GA. The agent with whom I spoke indicated that would be no problem. Then I got an email that the location and time would be arbitrarily changed to a location and time that was not convenient for me. The change process which I handled by phone was a total nightmare until I got to the agent named Carla.

Pattisue E. 
Clasificación:
3.0

The Flint River and Kendrick location is horrible. You really need to get the whole staff replaced at this location. Customer Service is horrible. This location was ok.

CHANDRA T. 
Clasificación:
3.0

I got charged for the gas and I put more than I received and still got charged for the gas.......

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAUNDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

Servicio al cliente de excelencia. Smaller trucks are needed at this location or remove the sign for $19.99 truck rental.

TUNJA MCCLENDON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aalyih M. 
No se han enviado comentarios para esta ubicación.

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