Customer Reviews for KK Auto Sales
(Distribuidor de U-Haul del vecindario)

411 comentarios

215 W Main St   Frostburg, MD 21532

(240) 284-4014

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: 8:30 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(240) 284-4014

215 W Main St
Frostburg, MD 21532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: 8:30 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I've known the owner of this place for many years. He made things easy for me, which was appreciated after a long distance move.

Jennifer R. 
Clasificación:
4.0

No recommendations. Efficient.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

There's nothing I noticed to improve upon, excellent service.

Marcus B. 
Clasificación:
5.0

I have nothing to suggest, because the experience was perfect. Using the check-in and out tools made for a quick, seamless process. Your apps provide a user-friendly experience. And KK Auto Sales staff are great to work with. I may even start bringing my car there for service!

Heather R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ATREYU A. 
Clasificación:
3.0

There actual gasoline in the truck was about 8-10 gallons less than the owner/agent listed on the contract. Obviously I ended up footing the bill when I filled the truck up. I'll pay double to use Penske for all future needs.

JUSTIN E. 
Clasificación:
4.0

Business was closed when truck was returned. Key drop box was easy to locate and plenty of room to park the truck.

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mirjhana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
3.0

Not open the hours posted on the internet

BRET F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy W. 
Clasificación:
5.0

Excellent service and so nice to have 24 hour service /drop off

Judith S. 
Clasificación:
5.0

Sign in was timely, not a long wait, instructions easy, friendly.

Martha M. 
Clasificación:
5.0

This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!

Thomas S. 
Clasificación:
5.0

well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.

Alan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristofer P. 
Clasificación:
5.0

Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

Nada

thomas B. 
Clasificación:
3.0

If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.

Devon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

Excellent service

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mardiko E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel Z. 
Clasificación:
5.0

I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!

martin G. 
Clasificación:
5.0

Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.

Wendy W. 
Clasificación:
4.0

My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.

Bradley E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enos T. 
Clasificación:
5.0

Very nice people also ??

Tracey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA A. 
Clasificación:
2.0

The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.

Wesley Pearce R. 
Clasificación:
2.0

I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.

Benjamin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolee L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott william G. 
Clasificación:
5.0

great service and both were very personable and friendly..

denise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

george D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah B. 
Clasificación:
5.0

none.

Charles M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linwood R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damien W. 
Clasificación:
1.0

They're supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.

Kenneth A. 
Clasificación:
5.0

They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.

sean M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

Quick,easy and friendly experience

CHARLES L. 
Clasificación:
5.0

Used e-return app, went well with no problems, great option for returning truck when drop-off location was closed

Rob F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
1.0

No one was there when I dropped off the equipment at 11am on July 25th, 2019, which is when my rental agreement told me to be back by. So I left the keys and contract at the store in the drop box, but it was not received until 4pm. I was then charged an extra $60 for the lack of communication from the store. I will be going to the store to try and get a refund. However, this place needs to be looked into.

Matthan P. 
Clasificación:
3.0

This was just a drop off situation, so I didn't get to know Ken Kern, but the location suited my needs.

JOHN P. 
Clasificación:
5.0

I reserved mine on line of you have the opportunity to do that it saves time. But if not do it in the store they are fabulous with you. Will recommend this place again.

Virginia D. 
Clasificación:
1.0

AWFUL!!!!!!! Received email about a $3.46 charge, called 240-284-4014 to ask, the man said hello in a nasty voice ( no company name just hello ) and was extremely rude, when I questioned him about charging the 3.46 to another CC, he was rude and said he did not know how and paused, then a dial tone. SAD customer service for college kids and family. Did not feel comfortable in that parking lot either for DROP OFF.

JENNIFER B. 
Clasificación:
5.0

Mr. Kerr was very friendly and informative. I would definitely rent from this location again.

Linwood R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina N. 
Clasificación:
5.0

Everything was great and reasonably priced!

Lauri T. 
Clasificación:
3.0

El cliente no dejó un comentario.

James N. 
Clasificación:
1.0

The truck was disgusting. The cab had dirt everywhere and sticky dried liquid all over the dash and cup holder area. The back was also dirty and the furniture pads I ordered were soaked in dirty water. The guy was nice but knew very little and didn't sell anything useful like a lock. I think UHaul should shut this operation down or find someone else. Even the UHaul employees at my drop off location couldn't believe the truck was rented to me that way.

Paul G. 
Clasificación:
5.0

Quick, efficient and friendly. Vehicles are clean and well maintained.

jordan H. 
Clasificación:
5.0

The rental transaction went well, when Inpicked up the uhaul all of the paperwork went well and the van was in very good condition.

Keith G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jemima C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod M. 
Clasificación:
1.0

The owner was very rude and had an attitude the entire time. I definitely would not go back to this location or recommend any of my friends to go here.

Sara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald N. 
Clasificación:
3.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Quick and easy. Very appreciated.

donald L. 
Clasificación:
5.0

Fast and friendly, easy to do business with!

Arnold Z. 
Clasificación:
3.0

Get rid of Cigarette smell in truck.

Diana C. 
Clasificación:
5.0

The cab door was filled with cigarette ashes, there was a sock and mud in the cargo bay. The mileage out on my paperwork did not match, so when I checked-in online at my end location mileage documentation was difficult

Adam B. 
Clasificación:
4.0

The customer service was great. They were very nice and inviting. I have nothing bad to say about them, but I have a lot to say about uhaul. I tried to call and even started a chat regarding an issue. I was looped into a recording and waited 30 mins with no one picking up. I started a chat worth Arlene and she ended the chat after I told her my issue.

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul M. 
Clasificación:
5.0

Nothing to add was in out on my way got everything done and returned truck the only thing extra I would suggest and only a suggestion free coffee LOL

alaura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
2.0

The online check in process failed

Jeffrey M. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicole I. 
Clasificación:
3.0

The drop off was after hours so nobody was there.

Craig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
5.0

Great Rental Experience. I would highly recommend using this location. ¡Gracias!

Robert M. 
Clasificación:
1.0

When I called the rental office he stated that he had nothing available and he was extremely rude! I will NOT use this service again unless it is a Uhaul storage facility!

Privacy R.  |  First Impressions 
Clasificación:
3.0

I didn`t have a tape measure, but I`m pretty sure the room was not 6x8. Luckily we could stand our couches up

Privacy R.  |  First Impressions 
Clasificación:
2.0

When I got to the storage facility, the owner was unaware that I had put in the reservation. The guy was very helpful with helping me look for another place to store my items.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The owner was very helpful! The storage rooms are very simple, but it was all that we needed. Thanks again for your help

Privacy R.  |  First Impressions 
Clasificación:
2.0

I can`t move in some items bc I can`t use a handtruck on the icy path. I recommend to look at the unit FIRST, to make sure they can get their stuff moved in, bc the path is narrow on a grade.

Privacy R.  |  First Impressions 
Clasificación:
1.0

The process went smoothly, the owner very helpful. Not impressed with the facility itself. Concerned that I could see other peoples stored items and that there was snow on some of their items.

LAURA H.  |  First Impressions 
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