Customer Reviews for Kirbyville Automotive LLC
(U-Haul Neighborhood Dealer)

222 reviews

20850 US Hwy 96 S   Kirbyville, TX 75956

(409) 420-0310

Office Hours

  • Mon-Fri: 8 am–4:45 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(409) 420-0310

20850 US Hwy 96 S
Kirbyville, TX 75956

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:45 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roger Baker 
Rating:
5.0

The folks there were very personable and professional.

Kim Birkner 
Rating:
5.0

You need to work on the one in Jasper. We had to go to Kirbyville Tx. Very good experience.

thomas thompson 
Rating:
5.0

Customer did not leave a comment.

RACHEL NIEMANN 
Rating:
5.0

Customer did not leave a comment.

Freddie Dupont 
Rating:
5.0

Customer did not leave a comment.

Wallace Crossley 
Rating:
5.0

Customer did not leave a comment.

Lamanda Lanni 
Rating:
3.0

Customer did not leave a comment.

Geri Chapman 
Rating:
5.0

They were very nice and took care of my drop off quickly. They also issued me a refund for the pickup location’s fuel tank level discrepancy.

Casey Thomas 
Rating:
5.0

Customer did not leave a comment.

Melba Fowler 
Rating:
5.0

Customer did not leave a comment.

john marshall 
Rating:
5.0

Customer did not leave a comment.

Robert Mott 
Rating:
5.0

Great location!! Everyone was so professional and customer oriented. Was nice after moving all day.

Tammy Pena 
Rating:
5.0

Customer did not leave a comment.

RACHEL NIEMANN 
Rating:
5.0

Customer did not leave a comment.

VICTOR HYATT 
Rating:
5.0

Customer did not leave a comment.

Wendy Brown 
Rating:
5.0

Customer did not leave a comment.

Edward Kveton 
Rating:
5.0

Outstanding service as always! Completely satisfied

SHERI JACKSON 
Rating:
5.0

Customer did not leave a comment.

GLENDA TROTTER 
Rating:
5.0

No complaints ever. You do a great job. Thank you

CINDY SHARP 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVIS 
Rating:
5.0

Kirbyville Uhaul location very nice and clean and staff very nice and helpful.

tommy day 
Rating:
5.0

Customer did not leave a comment.

HUBERT GRAY 
Rating:
4.0

The internet procedure was a little difficult to say the least. I couldn’t get past the log in page and had to call your tech help line and the nice young lady walked us thru it and I was able to get the info about the lock and then got the truck.

Charles Purgahn  
Rating:
5.0

Customer did not leave a comment.

JESSIE TURNLEY 
Rating:
5.0

Customer did not leave a comment.

ED FRAZIER 
Rating:
5.0

WONDERFUL!!

Gregory Burton 
Rating:
5.0

Everything was Awesome

TERRY HUMBLE 
Rating:
5.0

Customer did not leave a comment.

MIKHEIL SHAVIDZE 
Rating:
5.0

Customer did not leave a comment.

MIKHEIL SHAVIDZE 
Rating:
5.0

can`t think of anything

JAMES BURT 
Rating:
5.0

no improvements needed friendly staff fast service great experience

Paul Dowdle 
Rating:
5.0

Customer did not leave a comment.

Sharon Foyil 
Rating:
5.0

Customer did not leave a comment.

Erin Flowers 
Rating:
5.0

Customer did not leave a comment.

NINA PAYNE 
Rating:
5.0

Doesn't have anything to do with the biz but your app...it is horrible I rent a truck at least 2 x per month and always have to fight the app on turning in the truck. From logging in to submitting pics it is the whole process really needs a upgrade done.

Lora Brooks 
Rating:
5.0

Once again Shannon and his family always go above and beyond to make every experience great!

CLINT MITCHELL 
Rating:
5.0

Shannon and his family and employees at Kirbyville automotive always go above and beyond to make sure every visit I make to them for whatever it may be is pleasant

CLINT MITCHELL 
Rating:
5.0

Customer did not leave a comment.

ron smith 
Rating:
5.0

Kirbyville Automotive has always went above and beyond to make any kind of business I’ve done a great experience! Good place!

CLINT MITCHELL 
Rating:
1.0

Picked up the truck an the man told me if I put the gas back in I will get my reimbursement but when I picked it up she stated that I don’t get anything back. I feel like everyone should be on the same page.

Khadijah Hafford 
Rating:
3.0

Customer did not leave a comment.

Kayla Burrows 
Rating:
5.0

Customer did not leave a comment.

James Nichol 
Rating:
5.0

Customer did not leave a comment.

Guy LeFlore 
Rating:
5.0

Customer did not leave a comment.

Felicia Kelly 
Rating:
5.0

Friendly and accommodating

SEAN SILVERNAIL 
Rating:
5.0

My problem was with the returning the truck ...took serveral times loading the page to get it to work for us to return the truck.

Lora Brooks 
Rating:
5.0

Nothing everything yall are doing is great

YOLANDA ALLEN 
Rating:
5.0

Customer did not leave a comment.

regina morgan 
Rating:
5.0

Excellent service!!!!

THOMAS Authement 
Rating:
3.0

Customer did not leave a comment.

Dominique Ervine 
Rating:
5.0

Customer did not leave a comment.

Colby Coffey 
Rating:
5.0

Customer did not leave a comment.

EDWARD KVETON 
Rating:
5.0

Exactly what I got!

JACKIE STONE 
Rating:
5.0

Customer did not leave a comment.

CALVIN SIRMONS 
Rating:
5.0

Customer did not leave a comment.

Joseph Pomponio 
Rating:
3.0

Fix the pot holes

JEROME BUFFA 
Rating:
4.0

They weren’t open on the weekend but did allow me to return the equipment over the weekend anyway. I called them on Monday and they took care of checking the trailer I had rented back in.

Tina Ritter 
Rating:
1.0

Customer did not leave a comment.

Asante Moore 
Rating:
5.0

Customer did not leave a comment.

Bridget Paige 
Rating:
5.0

Customer did not leave a comment.

Freddie Dupont 
Rating:
5.0

Excellent service and will absolutely use this location again.

MICHAEL MAHAN 
Rating:
5.0

Customer did not leave a comment.

Richard Chapman 
Rating:
5.0

Parking lot is in poor condition.

Kirk Booker 
Rating:
5.0

Customer did not leave a comment.

ARVA BUTLER 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE EAVES 
Rating:
5.0

I don’t see how they could improve. They were professional and helpful and friendly. The cargo trailer was clean and well maintained.

DARYL GRAY 
Rating:
5.0

Customer did not leave a comment.

Kirk Booker 
Rating:
5.0

Customer did not leave a comment.

Barbara Heath 
Rating:
2.0

Reservation was put through on my end but never finalized on Uhauls end ended up having to drive over an hour twice to the location and over 45 minutes on hold with 2 different techs to fix the reservation.

Matthew Gilchrist 
Rating:
4.0

Customer did not leave a comment.

TERRY MILLER 
Rating:
4.0

Customer did not leave a comment.

Darlynn Tarver 
Rating:
5.0

Customer did not leave a comment.

Johnny Burk 
Rating:
5.0

The owner are very accommodating facilities clean and well maintained

SANDRA PURGAHN 
Rating:
5.0

Customer did not leave a comment.

Kristen Blevins 
Rating:
5.0

Customer did not leave a comment.

ron smith 
Rating:
5.0

Customer did not leave a comment.

JEFF Wilson 
Rating:
5.0

Customer did not leave a comment.

Mary Davison 
Rating:
4.0

Have a clean truck with all the equipment that is originally ordered.

MARY SMITH 
Rating:
5.0

Customer did not leave a comment.

TJ ADAMS 
Rating:
4.0

These guys saved my move because UHaul did not have my truck on hand at the agreed-upon location in Beaumont. I had to drive the extra 50 miles, but at least UHaul gave me a discounted price, increased miles, and one extra day on the return.

Jeffrey Earl 
Rating:
5.0

Customer did not leave a comment.

JOSE VILLATORO 
Rating:
5.0

Customer did not leave a comment.

Shawn Moore 
Rating:
1.0

Customer did not leave a comment.

JAMES HENDERSON 
Rating:
5.0

Customer did not leave a comment.

CALVIN SERMONS 
Rating:
5.0

Customer did not leave a comment.

Paulette Clark 
Rating:
5.0

I rented from these people on the trip up. They were great then and great on the return. I highly recommend them.

Roy Conner 
Rating:
5.0

Customer did not leave a comment.

Shannon davis 
Rating:
5.0

Customer did not leave a comment.

Larry Nutt 
Rating:
5.0

Customer did not leave a comment.

Charles Butler 
Rating:
5.0

They were very helpful and kind. Hooked up the trailer to my truck and wished me safe travel.

Roy Conner 
Rating:
5.0

Customer did not leave a comment.

Steven Phillips 
Rating:
5.0

Customer did not leave a comment.

Radonna Carruth 
Rating:
5.0

Customer did not leave a comment.

David Baker 
Rating:
3.0

Customer did not leave a comment.

Beau Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Karen Monk 
Rating:
5.0

These people are very kind and knowledgeable. Honest as the day is long. This was my second time using them and they haven’t let me down either time

Stewart Braddock 
Rating:
4.0

nothing just keep doing what you are doing

ODIS BOOKER 
Rating:
5.0

Really good customer service and equipment was perfect

leo guzman 
Rating:
5.0

Customer did not leave a comment.

John Smith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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