Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks there were very personable and professional.
Kim Birkner
Rating:
5.0
You need to work on the one in Jasper. We had to go to Kirbyville Tx. Very good experience.
thomas thompson
Rating:
5.0
Customer did not leave a comment.
RACHEL NIEMANN
Rating:
5.0
Customer did not leave a comment.
Freddie Dupont
Rating:
5.0
Customer did not leave a comment.
Wallace Crossley
Rating:
5.0
Customer did not leave a comment.
Lamanda Lanni
Rating:
3.0
Customer did not leave a comment.
Geri Chapman
Rating:
5.0
They were very nice and took care of my drop off quickly. They also issued me a refund for the pickup location’s fuel tank level discrepancy.
Casey Thomas
Rating:
5.0
Customer did not leave a comment.
Melba Fowler
Rating:
5.0
Customer did not leave a comment.
john marshall
Rating:
5.0
Customer did not leave a comment.
Robert Mott
Rating:
5.0
Great location!! Everyone was so professional and customer oriented. Was nice after moving all day.
Tammy Pena
Rating:
5.0
Customer did not leave a comment.
RACHEL NIEMANN
Rating:
5.0
Customer did not leave a comment.
VICTOR HYATT
Rating:
5.0
Customer did not leave a comment.
Wendy Brown
Rating:
5.0
Customer did not leave a comment.
Edward Kveton
Rating:
5.0
Outstanding service as always! Completely satisfied
SHERI JACKSON
Rating:
5.0
Customer did not leave a comment.
GLENDA TROTTER
Rating:
5.0
No complaints ever. You do a great job. Thank you
CINDY SHARP
Rating:
5.0
Customer did not leave a comment.
WILLIAM DAVIS
Rating:
5.0
Kirbyville Uhaul location very nice and clean and staff very nice and helpful.
tommy day
Rating:
5.0
Customer did not leave a comment.
HUBERT GRAY
Rating:
4.0
The internet procedure was a little difficult to say the least. I couldn’t get past the log in page and had to call your tech help line and the nice young lady walked us thru it and I was able to get the info about the lock and then got the truck.
Charles Purgahn
Rating:
5.0
Customer did not leave a comment.
JESSIE TURNLEY
Rating:
5.0
Customer did not leave a comment.
ED FRAZIER
Rating:
5.0
WONDERFUL!!
Gregory Burton
Rating:
5.0
Everything was Awesome
TERRY HUMBLE
Rating:
5.0
Customer did not leave a comment.
MIKHEIL SHAVIDZE
Rating:
5.0
Customer did not leave a comment.
MIKHEIL SHAVIDZE
Rating:
5.0
can`t think of anything
JAMES BURT
Rating:
5.0
no improvements needed
friendly staff
fast service
great experience
Paul Dowdle
Rating:
5.0
Customer did not leave a comment.
Sharon Foyil
Rating:
5.0
Customer did not leave a comment.
Erin Flowers
Rating:
5.0
Customer did not leave a comment.
NINA PAYNE
Rating:
5.0
Doesn't have anything to do with the biz but your app...it is horrible I rent a truck at least 2 x per month and always have to fight the app on turning in the truck. From logging in to submitting pics it is the whole process really needs a upgrade done.
Lora Brooks
Rating:
5.0
Once again Shannon and his family always go above and beyond to make every experience great!
CLINT MITCHELL
Rating:
5.0
Shannon and his family and employees at Kirbyville automotive always go above and beyond to make sure every visit I make to them for whatever it may be is pleasant
CLINT MITCHELL
Rating:
5.0
Customer did not leave a comment.
ron smith
Rating:
5.0
Kirbyville Automotive has always went above and beyond to make any kind of business I’ve done a great experience! Good place!
CLINT MITCHELL
Rating:
1.0
Picked up the truck an the man told me if I put the gas back in I will get my reimbursement but when I picked it up she stated that I don’t get anything back. I feel like everyone should be on the same page.
Khadijah Hafford
Rating:
3.0
Customer did not leave a comment.
Kayla Burrows
Rating:
5.0
Customer did not leave a comment.
James Nichol
Rating:
5.0
Customer did not leave a comment.
Guy LeFlore
Rating:
5.0
Customer did not leave a comment.
Felicia Kelly
Rating:
5.0
Friendly and accommodating
SEAN SILVERNAIL
Rating:
5.0
My problem was with the returning the truck ...took serveral times loading the page to get it to work for us to return the truck.
Lora Brooks
Rating:
5.0
Nothing everything yall are doing is great
YOLANDA ALLEN
Rating:
5.0
Customer did not leave a comment.
regina morgan
Rating:
5.0
Excellent service!!!!
THOMAS Authement
Rating:
3.0
Customer did not leave a comment.
Dominique Ervine
Rating:
5.0
Customer did not leave a comment.
Colby Coffey
Rating:
5.0
Customer did not leave a comment.
EDWARD KVETON
Rating:
5.0
Exactly what I got!
JACKIE STONE
Rating:
5.0
Customer did not leave a comment.
CALVIN SIRMONS
Rating:
5.0
Customer did not leave a comment.
Joseph Pomponio
Rating:
3.0
Fix the pot holes
JEROME BUFFA
Rating:
4.0
They weren’t open on the weekend but did allow me to return the equipment over the weekend anyway. I called them on Monday and they took care of checking the trailer I had rented back in.
Tina Ritter
Rating:
1.0
Customer did not leave a comment.
Asante Moore
Rating:
5.0
Customer did not leave a comment.
Bridget Paige
Rating:
5.0
Customer did not leave a comment.
Freddie Dupont
Rating:
5.0
Excellent service and will absolutely use this location again.
MICHAEL MAHAN
Rating:
5.0
Customer did not leave a comment.
Richard Chapman
Rating:
5.0
Parking lot is in poor condition.
Kirk Booker
Rating:
5.0
Customer did not leave a comment.
ARVA BUTLER
Rating:
5.0
Customer did not leave a comment.
CHRISTINE EAVES
Rating:
5.0
I don’t see how they could improve. They were professional and helpful and friendly. The cargo trailer was clean and well maintained.
DARYL GRAY
Rating:
5.0
Customer did not leave a comment.
Kirk Booker
Rating:
5.0
Customer did not leave a comment.
Barbara Heath
Rating:
2.0
Reservation was put through on my end but never finalized on Uhauls end ended up having to drive over an hour twice to the location and over 45 minutes on hold with 2 different techs to fix the reservation.
Matthew Gilchrist
Rating:
4.0
Customer did not leave a comment.
TERRY MILLER
Rating:
4.0
Customer did not leave a comment.
Darlynn Tarver
Rating:
5.0
Customer did not leave a comment.
Johnny Burk
Rating:
5.0
The owner are very accommodating facilities clean and well maintained
SANDRA PURGAHN
Rating:
5.0
Customer did not leave a comment.
Kristen Blevins
Rating:
5.0
Customer did not leave a comment.
ron smith
Rating:
5.0
Customer did not leave a comment.
JEFF Wilson
Rating:
5.0
Customer did not leave a comment.
Mary Davison
Rating:
4.0
Have a clean truck with all the equipment that is originally ordered.
MARY SMITH
Rating:
5.0
Customer did not leave a comment.
TJ ADAMS
Rating:
4.0
These guys saved my move because UHaul did not have my truck on hand at the agreed-upon location in Beaumont. I had to drive the extra 50 miles, but at least UHaul gave me a discounted price, increased miles, and one extra day on the return.
Jeffrey Earl
Rating:
5.0
Customer did not leave a comment.
JOSE VILLATORO
Rating:
5.0
Customer did not leave a comment.
Shawn Moore
Rating:
1.0
Customer did not leave a comment.
JAMES HENDERSON
Rating:
5.0
Customer did not leave a comment.
CALVIN SERMONS
Rating:
5.0
Customer did not leave a comment.
Paulette Clark
Rating:
5.0
I rented from these people on the trip up. They were great then and great on the return. I highly recommend them.
Roy Conner
Rating:
5.0
Customer did not leave a comment.
Shannon davis
Rating:
5.0
Customer did not leave a comment.
Larry Nutt
Rating:
5.0
Customer did not leave a comment.
Charles Butler
Rating:
5.0
They were very helpful and kind. Hooked up the trailer to my truck and wished me safe travel.
Roy Conner
Rating:
5.0
Customer did not leave a comment.
Steven Phillips
Rating:
5.0
Customer did not leave a comment.
Radonna Carruth
Rating:
5.0
Customer did not leave a comment.
David Baker
Rating:
3.0
Customer did not leave a comment.
Beau Ratcliff
Rating:
5.0
Customer did not leave a comment.
Karen Monk
Rating:
5.0
These people are very kind and knowledgeable. Honest as the day is long. This was my second time using them and they haven’t let me down either time
Stewart Braddock
Rating:
4.0
nothing just keep doing what you are doing
ODIS BOOKER
Rating:
5.0
Really good customer service and equipment was perfect