Drop off instructions were easy to follow, but the process was made far more difficult as I couldn't get my phone's location services to allow U-haul to confirm we were at the correct location. Maybe the app could be improved to prompt a location services "allow/don't allow" notification.Aaron L.
Customer Reviews for Kinzers Collision
(Distribuidor de U-Haul del vecindario)
Mount Clemens, MI 48043
(Norhtbound Gratiot Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- 9/18/2021 - 9/19/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bianca M.
Tell people to download the app!! Trying to do on a phone browser is horrible and cant locate the location until you download the app.Brent M.
El cliente no dejó un comentario.Dallin D.
El cliente no dejó un comentario.Robert M.
Great customer service fast and curtiousCharlena W.
El cliente no dejó un comentario.John G.
Your suer as you are. A great place and would recommend to friends and familyTARI LEIGH S.
Very friendly efficient serviceChristopher W.
El cliente no dejó un comentario.Robert L.
The owner is very niceUriel H.
El cliente no dejó un comentario.Uriel H.
El cliente no dejó un comentario.JOSEPH H.
Double charged my friends credit card. Not happy!!Crystal R.
El cliente no dejó un comentario.Kiana F.
Please replace/full windshield wash fluid. But overall great place, and I would use again.Christopher O.
El cliente no dejó un comentario.Nicole S.
El cliente no dejó un comentario.Marcy F.
Tell me up front of the rip off charge of .99 cents PER MILE. I'VE NEVER PAID THAT MUCH TO RENT A FLIPPIN TRUCK. VERY DISAPPOINTED. I GOT REANED BUT GOODCrystal G.
Customer service was amazing. I booked online an auto transport. When I called to the designed location, the available equipment was out of service. They connected me with customer service and in few seconds they found a second location with an available and good condition equipment.Jayson C.
El cliente no dejó un comentario.DOROTHY LYNN W.
El cliente no dejó un comentario.Donald Y.
El cliente no dejó un comentario.Colette B.
El cliente no dejó un comentario.Savanna D.
Repeat costumer at this location. Best service possible!Bruno Z.
El cliente no dejó un comentario.MICHELLE RENEE H.
El cliente no dejó un comentario.Dwayne L.
Nothing I can think of, everything was easily done with no problems.DENISE T.
El cliente no dejó un comentario.Jackie P.
Easy transaction. Steve from Kinzer's very pleasant, courteous and professional.Paultimothy B.
El cliente no dejó un comentario.Patrick A.
The bestSTEVE K.
I ordered a appliance dollie and paid for it and did not review itSarah B.
Oh nothing. It's a little tricky to get to and find, but Google maps guided us. All went very well! Thank you.Stephen E.
El cliente no dejó un comentario.curtis S.
El cliente no dejó un comentario.SARA S.
Make sure to tell the truth to customers in the front and do not charge them by extra amount without telling them before to let them knowsalim E.
El cliente no dejó un comentario.Charita Y.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Desiree L.
El cliente no dejó un comentario.Maya B.
El cliente no dejó un comentario.DONNA H.
El cliente no dejó un comentario.Erica S.
El cliente no dejó un comentario.donald F.
El cliente no dejó un comentario.Raymond T.
El cliente no dejó un comentario.Christine B.
The check in process by phone took way longer than expected. Standing out in the sun in 90 degree weather with movers that were getting paid hourly was a bit of a problem. Maybe let people know it takes at least 20 minutes if not longer to do. Then customers can prepare better. Overall though it was very good using your services.Brenda S.
1,2,3 that was it! Kinzers is a great place to do business!Thomas R.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Bill G.
The experience I had renting from Kinzers Collision was excellent. The owner was very personable and very knowledgeable.CARL P.
El cliente no dejó un comentario.Dwaynna P.
El cliente no dejó un comentario.Stacey T.
El cliente no dejó un comentario.Joan D.
El cliente no dejó un comentario.Zetha H.
El cliente no dejó un comentario.Paul F.
Very friendly and helpful.Doris C.
Make the after hours return process easierrandy G.
El cliente no dejó un comentario.mathew J.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Jesus G.
We were originally scheduled to pick up our Uhaul trailor at 10 & Groesbeck at 9am, however the ccustomer who was supposed to drop off the trailor at 9am did not show up. (maybe the person at corporate who did my scheduling should have provided a bigger window to avoid this problem in the first place) David, the manager Saturday morning was more than helpful. He made multiple inquiries, found the trailor we needed at Kinzer's, printed me a map to the new location and I was on my way before 9:30am. I was very impressed by his professionalism and quick actioin to correct what could have been a significant problem. Mr. Kinzer was waiting for my arrival with all paperwork printed out. He was extremely polite and very helpful. We have been renting Uhauls to move our children back and forth to college for 6 years now and this was by far the most positive experience we've had, when it very well could have been the worst. I will personally request these two Uhaul companies for my future needs. These two men should be commended, their customer service was outstandingCheryl C.
El cliente no dejó un comentario.Rita C.
Nothing everything was perfect. The only thing was the car i went to get was not available and never used the trailer just sort of took it out the trailer for a walk sort of.Dean T.
El cliente no dejó un comentario.Katherine O.
Using the Self Check In there was a picture showing the keys on the inside the back of the truck, which was very misleading. I did not want to continue the check in since the keys were not where the picture showed them. I spent over an hour on hold only to find out the keys were not where the picture showed, but in a lock box.Brianna C.
Always helpful... Informative and above all courteous, and efficient! Very helpful with vehicle problems.Crystal G.
He's alway nice and treat you well when you come in For business.John H.
El cliente no dejó un comentario.Brenda S.
El cliente no dejó un comentario.John Z.
It was fast, Mr. Kinsler was amazing, the equipment was very good as well.Isaiah B.
Excellent customer service and easy pick up and delivery!allison C.
El cliente no dejó un comentario.shonte D.
El cliente no dejó un comentario.william S.
Thanks for your serviceKen A.
El cliente no dejó un comentario.Sam G.
Steve was very courteous and friendly. I asked if I could have the truck earlier than I had signed up for and he was able to do that for me. I would highly recommended this U-Haul location to family and friends!Anthony S.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.don F.
He was very informative and friendly to deal With. The shop office was one of The cleanest I've seen. I will only use him from now on!Jennifer H.
El cliente no dejó un comentario.Gregory S.
Mr Kinzer was very helpful in my rental,,, Thank YouTOM U.
El cliente no dejó un comentario.Darlene D.
Mr Kinzer was helpful in my rental processGARY C.
Extraordinario servicio al clientenattile M.
Mr Kinzer was very helpful in my rentalMARCUS H.
This Uhaul Dealer is very helpful I would highly recommendkevin D.
Excellent service. Everything was perfect at this location.Marcel W.
Kinzer's U haul was very helpful in my move Thank Youkenneth M.
Steve very helpfulKEVIN A.
Very friendly and quick service represents Uhaul wellRANDAL W.
El cliente no dejó un comentario.Joseph U.
Great Customer ServiceKEVIN M.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.CHRISTINE V.
Great Customer servicedan C.
Steve was very helpfulAlayna J.
Extraordinario servicio al clienteCHADSEY N.
El cliente no dejó un comentario.alma K.
El cliente no dejó un comentario.dennis B.