Customer did not leave a comment.
Tracy M
Customer Reviews for Kinston Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had not done a virtual drop-off before. I didn't watch the video all the way through....I suspect it has the part in there about depressing the metal tab to twist the tow bar tongue cam off the ball hitch. Luckily a friend was on the phone with me and knew right away this was what I was missing. It turned out to be very quick and easy to detach the trailer and leave it in the parking lot.
Kennan SNothing
Alton CAwesome and friendly, great customer service.
Timothy GMake it an option where you can drop off where you initially picked it up from.
Shante WNothing everything was nice and quick.
Dorothy GI can’t believe U-Haul wanted to charge me $415 to pull the U-Haul out of mud. That’s crazy.
Ronnie THave the items in the truck that we pay for up front such as Dollie’s
Shakeya LHave your vehicles clean and suitable for the next customer. When one pays money to transport their property no one wants a smelly, stinky dirty vehicle with trash from the other user. Then expects to say their experience was delightful. Please do better Uhaul is a replical business .
Janet PWas not open on the weekend for drop off
Timothy PI was accused of not turning the U haul back in and my card was attempted to be charged. This is very unprofessional.
Char-keva Hgas was really low and i was charged for cleanup and low gas i will never come back
CODY GIt was closer to do what I have to do . And I appreciate your staff he was very professional and served with a smile and a good conversation about everything. Thanks again.
Hakeem BN/A
CYNTHIA SContinue the excellent service.
Carol DTransaction was easy and smooth. I will definitely use this location in the future.
Tedra MTo let people know the real estimated time when the deposit will be returned
Michael LHire competent employees who can count. There was a 19,130.85 charge placed on my credit card in error. This was in addition to the quoted charges. It’s taking 3-5 days for the correction to take place which tied up my credit card. I do not recommend this location.
Gary W24hr drop off, did not experience staff or location other than a parking lot.
Roger MFriendly customer service
Bruce NFor a $19 rental used less than 10 miles and 1 hour my credit card charges were more than $60. What? Not adding in the $5 of gas. Last time I get tricked. These rental places seem to all have some hidden fees that the customer is blind sided with.
johnnie mContinue to be respectable and efficient. Your agent was very courteous to us.
Mary RVery
ANNETTE LEric was very helpful with great customer service throughout the entire transaction.
Lee MKinston Pawn extremely helpful, professional, and excellent customer service! Great safe, clean, and knowledgeable Uhaul drop off location!
Christopher PBe generous and professional and aim to please.
Steven HVery helpful and friendly.
Michael BAfter being given a vehicle with NO gas, I still chose to do the right thing and return the truck FULL. I explained the pick-up situation to the guy at the counter. Of course he stated there was nothing he could do about it. I will NEVER use Uhaul again. I’d read other negative but thought and hoped my experience would be different. It wasn’t! This rental cost me a ton of $$$ and I’m very unhappy!! NEVER again!!!
Kelsie CVery good customer service, helpful, and knowledgeable!
Christopher PMaybe just a little more help and trucks is all
Kimberly TService vehicles regularly. There were lots of knocking and bumping and rattling noises, the truck was so nasty inside the cabin, and the radio did not work!
Ayanna BThe original truck I was supposed to receive was not available due to the keys being locked in the Dropbox from the previous customer. It took almost an hour for my customer service rep to get the paperwork completed even though I had reserved my truck beforehand. They didn’t have the furniture dolly that I had requested. The truck needed cleaned out, and I was not given any instructions or assistance even though this was my first time renting with Uhaul.
Kali MRefund the customer if not used for the needed service
JASMINE NI arrived 15 minutes early and was sent away or given the option to pay an extra day for my punctuality! I was expected to hook up and verify all my lights were working without any help from the facility whatsoever! All the facility did was come out and photograph how I hooked it up and thankfully I knew how to do it correctly, when I asked if they would verify my lights were working I had to wait even though they were already outside with me they went back inside their pawnshop to sell a power washer which left me waiting for another 20 minutes before I could leave being I could not see if the trailer lights were operational or not! I have never been so inconvenienced as I was at this location!!! I am very disappointed in this last experience and if I had to rent from them again I would go to a competitor of U-Haul automatically!
Bryan LNot clean. Vehicles poorly maintained and checked in on time.
Lecora MYour billing system is not worth nothing. You double charge people then blame it on the bank. When you go in to the location to get the u Hal and have to give them your information to hold the unit for you , the banking system you use puts a hold on the card you are using When you turn the I u Hal back int the banking system or your billing people go in and double charge people l. You can not do this and when you call the customer service. Number all they want. To. So is blame the bank that the person who rented the u Hal are using their debit or credit card are through . You can not run a business this way. Cause it leaves a bad taste in peoples mouth and make them not want to use you again. Cause basically you are scamming people out of their money when you do this. On that not I will. It be using u Hal in the further. I will gladly put wear and tear on my personal vehicle before I do that again
Michael HThe sale's man that check my reservation in was very mean and would not look at me when it was time for us to communicate.
Hope SEmployee did not issue any sort of receipt for returned trailer when asked after online self return failed. UHaul app and weblink break when trying to take interior cleanliness photos. Trailer return form from Uhaul not issued until 12/31/21 despite trailer being returned 12/21/21 , unsure if this is fault of Uhaul or the Kinston Pawn Shop.
CAMERON Rthe trailer had frayed wires and the passenger side tail light did not work but the directional did.
Lee SHave straps so customers can lock their items up in the back of the truck but overall it’s great
elijah mPut a sign in front of the store that says U-Haul
Ronald BPrice charged did not match quote from U-Haul.
Tammy HIt had a lot of roaches in the back
Tyesha HVehicle was extremely dirty. Uhaul mixed up the reservation and when I went to this location the agreement was incorrect in the system.
Dolphis HWe were set up to pick the truck up using our mobile device at 7:00 am. The truck had not been prepared for us to pick it up that way. We had to wait until 10:00 am for the store to open up and get the truck.
Stuart WYour app and online sites would not allow me to access my reservation after it was made. I had to call U-Haul to correct my reservation. On hold for about 12 minutes.
Rocky MThe experience overall was great. The two people I worked with were very helpful before making the reservation. For the "Verify Equipment Condition" survey that U-Haul texted to me, I would suggest adding a comment or text box option at the bottom of it to note observations not evident in the pictures.
Sabrina FWell maintained establishment. Love the service.
william b