I will never again use U-haul. I made a reservation 3 weeks prior. I go to pick up the truck just to be told they have no truck or reservation even though I gave them my confirmation number. After 5 hrs of trying to find a new truck as to which there were none I get a call saying we have a truck and found your reservation but it is smaller and 30 miles away. I pick up the truck but I still had to pay for the mileage from pickup and dropping it back off at the Kingston location which I had no control over. So basically I was ripped off an extra $100 because I was told my reservation wasn't there and had to go to a new location. It was my only option other than no Uhaul to move.Jeremy M.
Customer Reviews for Kingston Vault Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck was very easy to find and the mobile pick-up process was smooth. I interacted with one of the verification agents over chat and they were very polite and helpful. All in all, great experience!Elijah G.
El cliente no dejó un comentario.SANDRA H.
It was a little hard to reach code lock on the back of the truck. Do not park all the way to a hillGregory M.