Customer Reviews for Kingsland Service Station Inc
(Distribuidor de U-Haul del vecindario)

1,477 comentarios

63 Kingsland Ave   Williamsburg, NY 11211
(Kingsland Ave & Frost St)

(718) 383-0445

Horarios de la ubicación

  • Lun. - vie.: 6:30 a. m. - 8 p. m.
  • Sáb.- dom.: 8 a. m. - 8 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 383-0445

63 Kingsland Ave
Williamsburg, NY 11211
(Kingsland Ave & Frost St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 6:30 a. m. - 8 p. m.
  • Sáb.- dom.: 8 a. m. - 8 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

DWIGHTALEXANDER K. 
Clasificación:
5.0

Got a couple vans from this spot. Good folks. Quick & easy & Joey cut me some slack when I needed it. I walk out of my way to rent here instead of even closer spots!

Nathaniel N. 
Clasificación:
3.0

they did not have the vehicle i ordered.

Kara M. 
Clasificación:
4.0

Very convenient to my home.

Jeff S. 
Clasificación:
1.0

Both my pickup and drop off location were changed from the ones I selected causing me to use more miles and gas so I got overcharged! Horrible experience, will never use uhaul again

Megan N. 
Clasificación:
1.0

the Manager/owner.. is probably the rudest guy in uhaul

Alejandro D. 
Clasificación:
4.0

we ordered a dolly and it was a HUGE bummer when they didn't have one avail for us- so I called another uhaul and they only rent dolly to their vehicle renters- which was lame. Esp bc we had a lot to move. xx

Brian T. 
Clasificación:
4.0

They didn't have a dolly that I paid for because the location ran out. He probably gave me a refund, but if you could just confirm I got a refund for that that would be great. Other than that everything else was great, the man was abundantly kind.

Michael M. 
Clasificación:
5.0

The Person that took care of us was Wonderful and so so very helpful. I would highly recommend this location.

HOWARDJEROME S. 
Clasificación:
5.0

The fellow who took care of me, I believe his name was Alfred, was fantastic. Not sure of his name but super helpful and kind.

steve E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
1.0

Worst customer Service ever.

Jimmy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSHEYTAHIR M. 
Clasificación:
5.0

Everything went well and everyone was very cordial and helpful.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEANMICHAEL G. 
Clasificación:
2.0

First of all the guy was talking on the phone for like 10 mins then when we finally got our van a couple stopped us and told us that we was taking their van so after deliberating with them for another 15-20 mins we finally pull off I brought the van back 40 mins late I don't feel I should of been charged a late fee for something I really wasn't my fault

Joel R. 
Clasificación:
1.0

It was difficult to find the attendant; when I did, he was not helpful or present; he scrolled on social media on his phone while I got my own blankets and loaded them into the truck. He also did not explain about the fuel. The truck was nearly empty when I drove it out of the lot and the first thing I had to do was get gas. I was then later charged for not properly refueling.

Jacob S. 
Clasificación:
4.0

Location is fine but how about you answer my email about being charged $50 more than i was supposed to?

Charles O. 
Clasificación:
5.0

Great service and staff, from a great station. Full service gas is a huge help on topping the tank before return.

Carlos N. 
Clasificación:
1.0

The worst U-Haul experience of my life. I went to 63 Kingsland where I was supposed to drop off the truck. As soon as I arrive, the individual working there tells me he wouldn't accept the truck because they were full. He told me to go to a nearby franchise location, but the other location also said they couldn't accept the truck either because it wasn't theirs. When I go back to 63 Kingsland, the franchise owner John calls me and is extremely rude and threatens to tow my U-Haul truck if I leave it at the location. He eventually just hung up on me and I couldn't believe that someone who owns a business would ever treat someone so poorly. I will never ever use that U-Haul location ever again.

Omar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeshneel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby L. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve E. 
Clasificación:
2.0

I attempted to drop my Uhaul off at the Kingsland Service station and although the employees were helpful they claimed the area was full and directed me to another close-by location. I was very confused and concerned about being penalized, but at the same time did not have any other option. Also, the Uhaul app did not work after the truck pick-up which was extremely frustrating especially as I was returning the vehicle on a holiday. Lastly, my card was charged $445 which was higher than the total I was initially given. The process could have been clearer from the get-go especially as I opted in for the mobile contactless option, but overall I was able to get everything done and the van itself was perfect.

Steven B. 
Clasificación:
2.0

Clean the van properly! The one I got smelled like cat urine inside. It was awful. There was cat fur on and around the seats. I didn't realize the smell was inside the van until I put the windows up down the road. It was really lazy not to spray some kind of disinfectant in the van!! I also think the picture on the website should be the model you're renting. I specifically wanted a Ford Transit because the cab accommodates my long legs better, but when I arrived I was presented a GMC van and was told the picture on the website doesn't represent the model you will actually get. I think that is dishonest because it's a bait and switch. The customer sees a picture and that's what we expect to get. That's how it supposed to work when purchasing goods and services online.

jonathan E. 
Clasificación:
5.0

East pick up and drop off. Super efficient!!

Betsy Ruth Q. 
Clasificación:
4.0

The drop-off info could have been clearer (I.e. no signage indicating exactly where to bring truck).

Asa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
5.0

Great service!

Andrew S. 
Clasificación:
5.0

Thank you for the great customer experience. Alfredo was very helpful.

Andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina N. 
Clasificación:
5.0

Even though I was charged for a missing dolly that was never put in the UHaul, The guy was very nice and helpful.

Abraham A. 
Clasificación:
2.0

All the stuff we're just RUDE.

YIMIAO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristal M. 
Clasificación:
5.0

Todo ok

JOSEFRANCISCO Y. 
Clasificación:
5.0

Van was ready on arrival, and the person in charge was very nice and efficient. Location is very easy to find.

Jacobo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon T. 
Clasificación:
2.0

I booked this location and upon arrival was told that this was scheduled for the following day, which was not correct. I had scheduled same day over the phone and was initially turned away. I was then told after disputing that I could park on the street but was refused receipt “until the truck could be checked in”. Was very rude but did get the job done (presumably). I still don't have receipt. Overall, not a good experience and incredibly disorganized.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The service was quick and excellent.

Marlene J. 
Clasificación:
1.0

My rental experience was horrific. I booked the uhaul at one location and was told a few days before I'd have to pick the truck up from another. This required an additional 45 minutes of travel. Upon arriving at this new location the truck wasn't available. They had to call the person who was supposed to drop it off the previous day (not sure why that didn't happen when it wasn't turned in on time the previous day)... After which I was forced to waste San hour of my time waiting around at the uhaul site until that person turned in the truck. Unfortunately that was the least agregious issue with my rental. I them drove the truck 10 hours to my destination. I unloaded all my things into the new apartment and went to drop off the truck at the location it stated on the contract. Upon arriving at this station I was told they were full and didn't have any spots and I needed to go to another U-Haul drop off. At the next station they said the same thing. Upon arriving at a third station I was told that I was being duped and it was the responsibility of the station on my first contract to accept me. I returned to the drop off station, fought with the owner about being able to leave it with them. Eventually, one of the employees (I believe the owners son) called their area manager, and recieved approval for another U-Haul location to accept the truck. At this point I was so fed up, I refused to drive to another station. The son agreed to then take it there for me after I requested it. Besides all the time of mine that U-Haul wasted, the added stress of dropping a truck off after 10 hours of driving and then unloading all of my families belongings really made this the worst moving experience of my life.

SEANMICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M B. 
Clasificación:
5.0

A+ very flexible with all of our requests/extensions. Thank you!!

JOHNNYJ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie L. 
Clasificación:
3.0

Positive - the employees were overall friendly and helpful. Negative - although I made a reservation over two weeks prior to the move, I was told my reservation was not available at the time and place I had made it for.

Steven S. 
Clasificación:
5.0

Good customer service and fast

Andy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kysheen S. 
Clasificación:
3.0

El cliente no dejó un comentario.

YUAN HENG W. 
Clasificación:
5.0

The staff is well respectful and helpful. Definite will refer them going forward. +++++

wilson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harshal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tomasz K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

Extremely helpful. Especially when the pick up spot screwed up my drop-off location.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
3.0

The service was very Slow

Carlos C. 
Clasificación:
1.0

The person who was working there was very rude, kept asking me if I live in the neighborhood, when I said know he started telling me that my dad lives here, and when I told him he passed away 6 years ago, he kept insisting that it must be someone related to me like an uncle. He was rude when I returned the car, and insisted that I would park the car in a different place than I picked it up because he didn't have a license, and finally he overcharged me for gas. What a horrible experience!

Tomer G. 
Clasificación:
5.0

The man who was there when I dropped it off was great. Super friendly and helpfup.

Kevin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRISDAISY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan A. 
Clasificación:
4.0

The first truck issued had oil on the back floor, I refused that truck. I feel the price for my ingrown move was twice what I expected with mileage cost and other fees. Overall uhaul is a scam. 19 dollars in town rate that's truly double minimum.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBEANS D. 
Clasificación:
3.0

We spent a lot of time looking for a parking spot to return the rental. There was not enough space to park the truck for the return. However, the employee at the location was more than helpful and found a way for us to return the truck under these circumstances.

Etienne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A. 
Clasificación:
3.0

The exact address was difficult to locate because it was a gas station. The labeled address was not visible. I was looking for a Uhaul building. The workers were friendly. The truck was not sanitized. It smelled musky with crumbs on the inside and bird droppings on the outside. I dint get the lift as ordered since there was non to be given.

Deon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond V. 
Clasificación:
2.0

Rude owner

Alon J. 
Clasificación:
5.0

Everything was great

JOHN M B. 
Clasificación:
5.0

Best location in Brooklyn

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIALEAZAR CHILI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M B. 
Clasificación:
5.0

SO EASY! Nice and helpful service. Made my moving day so easy and one less thing to worry about. Great price as well

Rachael M. 
Clasificación:
1.0

Joe was wonderful over the phone and I'm sure our experience would have been different without him there. When we arrived, the UHaul was parked inside of the garage at an awkward angle and we had to pull it out at risk before we could drive off the lot.

GABRIELLE K. 
Clasificación:
1.0

It took us about 45 minutes to actually get our rental. We originally rented a cargo van but the only one the location had was a MESS. The windshield was cracked, the side door wouldn't close (it was held to the truck by a string), and the tires needed to be filled but wouldn't hold the air. The guy who worked there was visibly frustrated at the quality of the location and called his boss. The boss came and acted as if none of this was out of the ordinary and he gave us a 10 foot truck instead because there were no other vans. The truck was fine but the entire experience was unacceptable.

Nia B. 
Clasificación:
4.0

Your fees to expensive.

Juan R. 
Clasificación:
5.0

Everything was perfectly perfect❤🙋‍♂️

MOISES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando O. 
Clasificación:
5.0

I couldn't have been more pleased with my experience. The fellow working there is first class, and was terrific in every way. Even the office they have is very tasteful and clean, which frankly you don't expect at a gas station. Everything happened quickly and efficiently, which is what you really want on Moving Day, which can be so stressful. I must add that the location has no visible U-haul, signage, and if I didn't see the truck in the garage I would not have known it was the right place. So there's that one suggestion, but otherwise it was an ideal experience.

Neil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

There was some mix up about our return location, but they went above and beyond to help us figure it out. Really appreciate how helpful they were!

Matthew D. 
Clasificación:
5.0

This location and attendant checked me in and out in less than 5 minutes. Will definitely select this location when in need of a moving vehicle quickly in the area. This was a welcome experience, seeing as I drove from a nearby location, with plenty vehicles, but, 24/7 share - pickup my rental was not very responsive. I wasted 1 and a half hours waiting for an actual attendant to answer the call and troubleshoot toward a solution. UHaAUL, HAS TO DO BETTER ON THST END. Best

Atiim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTCHAN Y. 
Clasificación:
5.0

Stay the same

ALONZOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giusepina S. 
Clasificación:
5.0

amazing service!

Nina M. 
Clasificación:
5.0

Excellent customer service, kind and helpful. Gracias

Susan C. 
Clasificación:
5.0

Great help from the guy working there -- answered all my questions, gave great advice, patient and helpful. Had seen great reviews from this place and they definitely came through -- will be using this location in the future too, thank you!

Cajsa L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Latanya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff G. 
No se han enviado comentarios para esta ubicación.

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