Excellent customer serviceDarrel Z.
Customer Reviews for Kingsgate Storage
(Distribuidor de U-Haul del vecindario)
Nampa, ID 83687
(WE RENT PICK-UP TRUCKS)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- jue.: 9:30 a. m. - 5:30 p. m.
- Vie.: 9:30 a. m. - 3 p. m.
- Sáb.: 9:30 a. m. - 2 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nikko C.
The manager, Shelly Collins, was so friendly and helpful! A pleasure to work with and got us set up and ready to go in a short amount of time.Herb and Renee D.
El cliente no dejó un comentario.Patrick R.
Excellent service.jose C.
El cliente no dejó un comentario.Tracy B.
El cliente no dejó un comentario.Edwin S.
They person from Uhaul not this location but the phone was kinda rude .. the lady at this location did a great jobchris S.
It was a fine location, trailer pickup was slightly out of the way, but the map they had made it easy to findjake O.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Jon L.
El cliente no dejó un comentario.myah G.
El cliente no dejó un comentario.Thomas G.
Good business. Easy transactions. Great customer service.Anita P.
great staff, had the carrier hooked up to the truck and had it ready to go. That was a big time saver.Terresa P.
service was great, office smelled wonderful and will use againKaren M.
There are several U-Haul truck rental places in my area. Glad we picked this location.Robert L.
El cliente no dejó un comentario.josh N.
Less rain and snow flurriesFrank A.
El cliente no dejó un comentario.ROY A.
El cliente no dejó un comentario.Rachel O.
The lights didn't work on the trailer. Obviously had not been checked when the previous person returned it. We did get it working. The person working there did not help hook it up, generally was not very helpful like when we rented from Kuna Caves Storage. We were told to return it by 10am because someone else was renting it at that time. We got it back at 9:30am, pulled it up in front but was told the person cancelled so it should be pulled around the back. Overall, he was not the most customer friendly. Since Feb 25th, this is the 5th uhaul rental we have had since we were moving in stages. We rented a 15' & 20' truck on Kimberly Rd in Twin Falls, ID. Then we rented a car trailer from the same location but when we got there they said they didn't have one and we had to go to a location about 20 minutes away...no one told us prior to that day and it delayed our move about 1 hour and we had people waiting on us! So, we have had good and not so good experiences over the past 6 weeks!kathy W.
Grease jack so it cranks easier.Angenita S.
El cliente no dejó un comentario.Gene T.
The trailer needed to be swept. We had to speed out dirt before loading the trailer.Michael S.
I experienced excellent service from the management at Kingsgate Storage when renting my U-Haul trailer. The trailer worked great and I had no problems. I can't recommend this location enough.Celeste L.
El cliente no dejó un comentario.Blaine R.
The truck seemed to have no power. It took a bit for the automatic transmission to change gears. Over all it was ok.Julie B.
When I tried to drop off my vehicle after hours, I was on hold for 30 minutes and never spoke to anyone to help me with the process. I requested a call back that never came. The reason I called was because when I went on uhaul.com/share, it said my reservation had expired and they couldn't help me. Total waste of time that resulted in me being charged $20 extra because a member had to check me out the following morning.Brandon J.
El cliente no dejó un comentario.Rosa O.
El cliente no dejó un comentario.Lisa M.
having not been from the area, it was really out of the way. Wish I would have looked into more convenient locations. When I arrived, trailer was not even there. There had been an emergency and the trailer that I rented had been given to someone else. Had to go to another location to pick up trailer. On the plus side, the person in charge did give me a nice discount for my troubles.karen D.
Friendly staff, and very helpful hooking up trailer!PAUL B.
We had to return it a few hours late and had to pay another full day of rent, which we will not be using. Just a way to make more moneyEdward C.
Kingsgate is awesome!Gary A.
El cliente no dejó un comentario.Lee M.
Easiest return..Rick E.
El cliente no dejó un comentario.MARK B.
Kings Gate will never let you down! I've rented multiple uhauls as well as a storage unit and always have had amazing service.Beverly P.
El cliente no dejó un comentario.Terrell W.
Great front desk help and easy to understand instructions to uhaul Thank you!!!Heidi M.
The people in the office are great. Friendly and easy to work with. This is my preferred location for all my uhaul needs.Brandon F.
U-Haul was very flexible meeting my needs. We loaded in a snow- storm planning to drive to Lewiston the next morning. Well, nobody went anywhere as roads were closed throughout Idaho. This went on for a couple days then I got sick, then part of the roads were again closed because of drifting snow. We finally were able to drive to Lewiston. Thank you, employees of U-Haul!!!Judy B.
Just a comment on the Cleanliness Maintained. the Truck looked as if it hadn't seen water or soap in a month of Sundays, but to be fair weather could explain this... but at least the front windshield could have been cleaned? as for maintenance, the steering wheel was so of center the spoke covered up the speedometer when driving straight down the road, not really ideal...David S.
Kingsgate Storage in Nampa, ID is by far the best U-haul facility that I have ever been in. Great customer service, very nice facility and clean equipment. Thank you Kingsgate Storage.Frederick I.
This location was awesome and nothing but helpful along with my preferred pickup site location was also very helpful and very awesome. My issue lies with U-Haul itself I was told to pick up the trailer at my preferred location even though it was in a completely different City. You need to step it up U-Haul you're making your stores look bad.Vincent B.
Not really happy that i was charged another 20 dollars for dropping off the equipment at night after hours.Samantha J.
Clean the vehicles Non working heater , radio intermittently Check the oil, fluids , Both low upon pick up * Rude Office women Wouldn't recommend!!Steven W.
Nothing.. they did an amazing jobDanial S.
explain the gearshift position "M" for controlling the gearsTed W.
El cliente no dejó un comentario.ZANDY LEE B.
Excellent Service from beginning to end. Shelly is a Storage and Uhaul rockstar.Isabela L.
Extremely helpful and pleasant and patient. They went way above and beyond to help me.Albert F.
The only struggle I had was knowing how to use the after hours virtual return process. Other than that, it was a perfect transaction and immensely helpful for my move.Jennifer G.
Outstanding experience!Dominic A.
My truck was clean and ready with the equipment that I had rented already in it. It took just a couple of minutes to sign and get the keys. It was well maintained. I had no problems with it on the trip of over 1,000 miles.Kathy S.
Everyone is so amazingly awesome!! I love going there.Catherine C.
Clearly U-Haul is a pain for them to deal with and so also are those that need to rent the equipment. If it matters I can explain more.Darin L.
El cliente no dejó un comentario.Vicki C.
Great staff, very polite and more than willing to help and accommodate our needs.GLADYS M.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Misty C.
El cliente no dejó un comentario.Lawrence B.
When truck was scheduled we were not accounted for the mileage to go home and then back to the location so we were over the mileage and asked about the error on the staffs part and asked about maybe waving the fee and we were laughed at ..we have rented 3 trucks in the last month and I'm sad to say it will likely be the lastHeather C.
I wish I could give a review that only reflects on UHAUL as a company and not the business that carries them.Brandan L.
El cliente no dejó un comentario.Christopher H.
Dropped off after hours. Helpful staff on the phone!Alycia G.
El cliente no dejó un comentario.Linda J.
Shelly was very nice! And helpful!Jonathan P.
The rental process was very easy and fast, the vehicle was pretty maintained and performed excellently to my needs. Great customer service, would highly recommend to anyone.Devin M.
El cliente no dejó un comentario.JARED O.
Great customer service!Mary T.
Uhaul immediately came off hitch and slammed into our car after we drove off. The uhaul employee hooked it up, not us.Julianna S.
The 20 foot truck was dirty on the outside. The inside of the truck was clean. Thanks for that. My first time to Nampa Idaho, High desert late summer. I suppose the truck being dirty is part of the environment. The Lady at Kings Gate was polite and pleasant .Michael R.
El cliente no dejó un comentario.Stephen S.
Everyone at Kings Gate has always been a great help, friendly and all around awesome people to work with when it comes to renting Uhaul equipment from them, I will always keep coming back! Thank you Kings Gate!!SHERRY LYNN E.
Quick check-in was easy. Nice lady that helped me!!Thomas B.
El cliente no dejó un comentario.Alan K.
El cliente no dejó un comentario.Dana S.
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Jon M.
Overall great. I would use this location for future needs.Christopher S.
El cliente no dejó un comentario.Laura D.
Amazing customer service. Shelly the site manager and her team worked with me to address all my needs. Truly a five-star operation!Michael C.
El cliente no dejó un comentario.JAMES B.
Gra6 customer service. Nice employees.Wendy K.
El cliente no dejó un comentario.Luis U.
The truck and trailer was ready when I arrived to pick it up. I was very pleased with the service I received at Kingsgate Storage in Nampa Idaho.ALAN J.
El cliente no dejó un comentario.David S.
The gal who helped me was amazing. Friendly and helpful. Highly recommendMatt S.
One suggestion is better telephone answering equipment. This doesn't effect the great service and staff at Kings we received. GraciasStanley H.
Very thoroughly hooked up the trailer and showed me how to rehook it up. Friendly staff.Youngho R.
El cliente no dejó un comentario.Susan P.
First - the pickup location was changed with no notification from 5 miles from my house to 18 miles away.I found the change myself and called uhaul. The rep on the phone added 25 miles to my account - insignificant moving from ID to CA, especially since I wound up taking a half day off work for the back and forth to accommodate this unannounced change, Then, the clerk at pick up said I was dropped in his lap. He was rude and indifferent, as if I was bothering him Very bad experience.TIMOTHY S.
El cliente no dejó un comentario.Jefferson S.
Service was prompt and friendly - couldn't have been better!HOPE B.
Great customer service easy to reserve truck and also change dates to fit my schedule.This is the second time I used Kingsgate and both times everything went perfect.The trucks ran great without any problemsJohn R.
Shelly was amazing to deal with! The dealership is well laid out and you even had the supplies I needed to complete the move.John E.
Was over charged for my rental. Was charged $30 instead of $20 for the rental on top of other charges.Brent M.