Customer Reviews for Kings Service
(U-Haul Neighborhood Dealer)

848 comentarios

6558 State Rte 162   Maryville, IL 62062
(@ 159)

(618) 288-7311

Horario de oficina

  • Mon-Fri: 8 am–5 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(618) 288-7311

6558 State Rte 162
Maryville, IL 62062
(@ 159)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–5 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

It's not easily accessible with all the wrecked cars sitting around. So you can't see the building to go in. There is room for 1-2 people once inside because of all the "stuff" around. The gentleman was friendly but not personable. The truck was clean and worked out great. This was our first time renting one, and if we needed one again would probably go to a different location. I just want to give an honest review.

Barry B 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald N 
Clasificación:
4.0

El cliente no dejó un comentario.

Parker L 
Clasificación:
1.0

Staff was rude and not helpful during drop off.

DANIEL B 
Clasificación:
5.0

Very easy to rent

joshua s 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe D 
Clasificación:
3.0

The lot was so small and full that we had no where to park the returning truck. The check out process on the app was fairly simple, but with it being 18°, and after driving 6 hours that day with no employees there... it was frustrating, and very cold. Not a terrible experience, just a long day.

Lisa N 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL G 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH V 
Clasificación:
1.0

I dropped off two days early, the location was akin to a poorly run junk yard. Almost impossible to find a place to park the car transport I returned. After several attempts I was able to squeeze in close to a dumpster. Noticed a missed call on my phone the next day, from that business, and a voice mail asking me to call. Returned the call, only to be reprimanded by a guy named Terry for not parking in "The correct spot" ... ....supper unpleasant and unprofessional!

MICHAEL M 
Clasificación:
5.0

Always easy to rent here. Never a problem. He is great to work with.

Jay D 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILIP V 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad B 
Clasificación:
5.0

Terry was great!

Scott P 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL A 
Clasificación:
5.0

El cliente no dejó un comentario.

George B 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W 
Clasificación:
5.0

Equipment ran well and the customer service was excellent!

John P 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci R 
Clasificación:
5.0

El cliente no dejó un comentario.

VeeraReddy P 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie B 
Clasificación:
4.0

El cliente no dejó un comentario.

SAM M 
Clasificación:
3.0

Location was closed at drop off. I returned equipment and returned key to drop box.

KIARA B 
Clasificación:
3.0

We didn't use the pads and were still charged for them.

Jeff L 
Clasificación:
5.0

Very friendly and helpful.

Mary M 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick B 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred V 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale W 
Clasificación:
4.0

Really hard to find a place to park a truck after hours. Hope it was okay where I left it. You need a N/A selection for your questions in case it is an after hour drop off like mine. I had no interaction with personnel nor did I enter any facilities.

Shane B 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty L 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S 
Clasificación:
1.0

Personnel didn’t understand the technical parts of rental agreement and was not helpful with getting answers.

Jennifer K 
Clasificación:
3.0

After hours return, no interaction with drop off staff. Maybe you should add that as a response option.

Darren s 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory C 
Clasificación:
5.0

Great service and the equipment was in good working order. Good experience.

Robert M 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb O 
Clasificación:
5.0

Excellent experience and great customer service !

Jeffrey S 
Clasificación:
5.0

Terry was a pleasure to work with. Super easy to talk to.Highly recommend.

Jason K 
Clasificación:
5.0

Been using this location for years. Always taken care of and treated with great service.

jeff l 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn C 
Clasificación:
5.0

Nothing, service was Amazing

Timothy M 
Clasificación:
4.0

El cliente no dejó un comentario.

terry t 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff D 
Clasificación:
5.0

The owner was very accommodating, he was such a multitasker and still taken care of my needs

Mike O 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula B 
Clasificación:
5.0

Everything was great

Susan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A 
Clasificación:
4.0

none

Douglas W 
Clasificación:
3.0

Owner rude said uhaul wasn't cleaned. Had too much residual on floor. I explained that it leaked and boxes were falling apart we swept it out but did not mop. Told him he could charge card $25 if he felt he needed to, but still kept being belligerent.

Vicki M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P 
Clasificación:
3.0

Had a ton of trouble with the app moreso than the location itself.

Adrienne S 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W 
Clasificación:
5.0

El cliente no dejó un comentario.

Robb H 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim H 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER V 
Clasificación:
5.0

El cliente no dejó un comentario.

Rainier B 
Clasificación:
2.0

The trailer left taillights was out and I had no choice to take it

Nancy J 
Clasificación:
3.0

El cliente no dejó un comentario.

dalanee b 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R 
Clasificación:
5.0

Staff was friendly and made the process easy.

Chalandra C 
Clasificación:
3.0

I happen to know the owner so it wouldn't be fair to comment.

Edwin T 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy P 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberli G 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie H 
Clasificación:
5.0

Convenient location, friendly shop owner, will definitely rent from him again!

James W 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W 
Clasificación:
2.0

The gentleman is very nice , but the shop is clustered and nowhere to park the equipment on return and the inside of the building is nasty

RANDALL G 
Clasificación:
4.0

Gentleman on duty was helpful and courteous. Parking lot is difficult to navigate but part of that is that it's at a busy intersection and that can't be helped.

Russell B 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S 
Clasificación:
5.0

The gentleman inside Kings Service was a HUGE help when my contactless check in was stalling. He took the time to make sure I was all set and I really appreciated it!

Roma K 
Clasificación:
5.0

Owner was so pleasant and got us in before 8am. Always go to this location.

Gregory M 
Clasificación:
5.0

All’s good

BILLY B 
Clasificación:
5.0

Smooth rental process. Terry King is a kind genuine man. Appreciate his service.

Lisa F 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H 
Clasificación:
5.0

I was very pleased. Thanks

CYNTHIA C 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S 
Clasificación:
5.0

Mr King was friendly and informative.

Robert W 
Clasificación:
5.0

El cliente no dejó un comentario.

Raye P 
Clasificación:
3.0

There was no place to park and concerned I was parking in an illegal spot, tried to call and no answer. My response may be skewed with the phone check in challenge around confirming location

Steve G 
Clasificación:
3.0

The truck was fine. We did have to jump the battery since it died on us once we got to our location to load it, which then we left it running and in turn cost us more in gas. It served its purpose.

Lyn P 
Clasificación:
5.0

Pleasant experience. I appreciate Mr. King's patience and conversation.

Denise S 
Clasificación:
5.0

Steve was fantastic

MICHAEL G 
Clasificación:
5.0

It was a great experience! Our representative at Kings Service was amazing! I would recommend this location!

Stacy P 
Clasificación:
1.0

No staff, difficult to get into and out of. Too many cars and lawn mowers (i'm assuming all were there for repairs) to be able to maneuver around the Uhaul equipment for all the inspections needed and difficult to return equipment back into the position that it was taken

Russell B 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM D 
Clasificación:
5.0

Irene Daniel Hanc for three days and I was late extra two hours and you charge me extra one day for rental insurance and a rental as well. I really disappointed about those two hours of you driving for Hall Dione. I would like to get this money back for that day.

ABDULLAH A 
Clasificación:
5.0

Everything was very easy and smooth! A very good place to rent from!!

Rita W 
Clasificación:
3.0

El cliente no dejó un comentario.

Saikiran B 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine z 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W 
Clasificación:
5.0

El cliente no dejó un comentario.

james s 
Clasificación:
5.0

El cliente no dejó un comentario.

candy j 
Clasificación:
5.0

El cliente no dejó un comentario.

Om M 
Clasificación:
2.0

The equipment ran and functioned properly. However, it was absolutely filthy and disgusting in the cab. The back had not been swept out. The check out process was a nightmare. I kept taking pictures and they were rejected time and time again. After 30 minutes (exhausted from the heat and moving) I finally called and spent another 15 minutes of the phone to finish the check out process. Overall, I have always had a positive experience with U-Haul. I truly believe this was just a isolated incident.

AARON N 
No se han enviado comentarios para esta ubicación.

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