It's not easily accessible with all the wrecked cars sitting around. So you can't see the building to go in. There is room for 1-2 people once inside because of all the "stuff" around. The gentleman was friendly but not personable. The truck was clean and worked out great. This was our first time renting one, and if we needed one again would probably go to a different location. I just want to give an honest review.
Barry B
Customer Reviews for Kings Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff was rude and not helpful during drop off.
DANIEL BVery easy to rent
joshua sThe lot was so small and full that we had no where to park the returning truck. The check out process on the app was fairly simple, but with it being 18°, and after driving 6 hours that day with no employees there... it was frustrating, and very cold. Not a terrible experience, just a long day.
Lisa NI dropped off two days early, the location was akin to a poorly run junk yard. Almost impossible to find a place to park the car transport I returned. After several attempts I was able to squeeze in close to a dumpster. Noticed a missed call on my phone the next day, from that business, and a voice mail asking me to call. Returned the call, only to be reprimanded by a guy named Terry for not parking in "The correct spot" ... ....supper unpleasant and unprofessional!
MICHAEL MAlways easy to rent here. Never a problem. He is great to work with.
Jay DTerry was great!
Scott PEquipment ran well and the customer service was excellent!
John PLocation was closed at drop off. I returned equipment and returned key to drop box.
KIARA BWe didn't use the pads and were still charged for them.
Jeff LVery friendly and helpful.
Mary MReally hard to find a place to park a truck after hours. Hope it was okay where I left it. You need a N/A selection for your questions in case it is an after hour drop off like mine. I had no interaction with personnel nor did I enter any facilities.
Shane BPersonnel didn’t understand the technical parts of rental agreement and was not helpful with getting answers.
Jennifer KAfter hours return, no interaction with drop off staff. Maybe you should add that as a response option.
Darren sGreat service and the equipment was in good working order. Good experience.
Robert MExcellent experience and great customer service !
Jeffrey STerry was a pleasure to work with. Super easy to talk to.Highly recommend.
Jason KBeen using this location for years. Always taken care of and treated with great service.
jeff lNothing, service was Amazing
Timothy MThe owner was very accommodating, he was such a multitasker and still taken care of my needs
Mike OEverything was great
Susan Mnone
Douglas WOwner rude said uhaul wasn't cleaned. Had too much residual on floor. I explained that it leaked and boxes were falling apart we swept it out but did not mop. Told him he could charge card $25 if he felt he needed to, but still kept being belligerent.
Vicki MHad a ton of trouble with the app moreso than the location itself.
Adrienne SThe trailer left taillights was out and I had no choice to take it
Nancy JStaff was friendly and made the process easy.
Chalandra CI happen to know the owner so it wouldn't be fair to comment.
Edwin TConvenient location, friendly shop owner, will definitely rent from him again!
James WThe gentleman is very nice , but the shop is clustered and nowhere to park the equipment on return and the inside of the building is nasty
RANDALL GGentleman on duty was helpful and courteous. Parking lot is difficult to navigate but part of that is that it's at a busy intersection and that can't be helped.
Russell BThe gentleman inside Kings Service was a HUGE help when my contactless check in was stalling. He took the time to make sure I was all set and I really appreciated it!
Roma KOwner was so pleasant and got us in before 8am. Always go to this location.
Gregory MAll’s good
BILLY BSmooth rental process. Terry King is a kind genuine man. Appreciate his service.
Lisa FI was very pleased. Thanks
CYNTHIA CMr King was friendly and informative.
Robert WThere was no place to park and concerned I was parking in an illegal spot, tried to call and no answer. My response may be skewed with the phone check in challenge around confirming location
Steve GThe truck was fine. We did have to jump the battery since it died on us once we got to our location to load it, which then we left it running and in turn cost us more in gas. It served its purpose.
Lyn PPleasant experience. I appreciate Mr. King's patience and conversation.
Denise SSteve was fantastic
MICHAEL GIt was a great experience! Our representative at Kings Service was amazing! I would recommend this location!
Stacy PNo staff, difficult to get into and out of. Too many cars and lawn mowers (i'm assuming all were there for repairs) to be able to maneuver around the Uhaul equipment for all the inspections needed and difficult to return equipment back into the position that it was taken
Russell BIrene Daniel Hanc for three days and I was late extra two hours and you charge me extra one day for rental insurance and a rental as well. I really disappointed about those two hours of you driving for Hall Dione. I would like to get this money back for that day.
ABDULLAH AEverything was very easy and smooth! A very good place to rent from!!
Rita WThe equipment ran and functioned properly. However, it was absolutely filthy and disgusting in the cab. The back had not been swept out. The check out process was a nightmare. I kept taking pictures and they were rejected time and time again. After 30 minutes (exhausted from the heat and moving) I finally called and spent another 15 minutes of the phone to finish the check out process. Overall, I have always had a positive experience with U-Haul. I truly believe this was just a isolated incident.
AARON N