Just keep doing what you’re doing!!
MARY H
Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Be more professional
Leslie CMejorar las instalaciones del Internet para que así sea el proceso más rápido..gracias
GIOVANNY QNo one was there. It was less scary than the pick up location but not great.
PAIGE RFriendly and informative... Very punctual...Met us in parking lot and drove van to us...
TRACEY NAlways the best place in Savannah to get a uhaul! ALWAYS my first choice!!
MARY WEverything was so easy!! The lady in charge was so friendly and knowledgeable and helpful! I won't rent again from anyone except King and Queen in tha Savannah area!! Great experience!
MARY HGreat help from Leslie and team.
Ricky AI was surrounded in my vehicle while trying to return a Uhaul then physically assaulted by the staff there. I had to file a police report. R
William MThe passenger-side safety chain was routed around one of the trailer legs. This would not allow its use.
STEVEN MSketchy
TIMOTHY BAfter hours drop off was so easy.
MATTHEW GIt was an after hours drop. Couldn’t rate it.
MATTHEW GI drove up; someone came out and said she would park it and I could go. Smooth
billy pBusiness was not open during stated business hours and owner was not aware of reservation. Was ultimately able to get the trailer. For drop off, an employee was present but remained in his vehicle mostly and advised I would receive a receipt via email. Felt weird not inspecting the trailer and just leaving it but I did receive a receipt a short time later.
Chad CEverything was good
Arthur GI returned after hours
BEVERLY HVery accommodating, I love this uhaul location and it's staff
Ronald VNinguno
Willie LHaving accurate odometer and fuel! You overcharged me for no reason. I hop this get resolved asap
Annabelle BReserved a 10' box truck with no Safe Move coverage. Arrived to pick up truck and told UHaul had changed the truck to a 15' box truck at same rate as 10'; $19.95. When returned the truck, receipt showed me charged at standard 15' rate; $29.95 plus charged for Safe Move. Called UHaul at 800-number as instructed by store to request adjustment in charge. UHaul said they had to discuss with Area Manager as not able to unilaterally correct billing. Told I would have to wait 72 hours. I am. not satisfied with UHaul changing my reservation while adding unrequested charges nor having to wait 72 hours for resolution. I am thankful though to the UHaul store manager where I rented the truck for trying to help me.
Dale LI drove 31 miles and returned the truck in same condition I received it. Yet I was charged for 10 gallons of gas
Robert ILet customers know there is no mobile check in and they must go inside.
AIMEE BOwners were rude upon return of trailer (yelling at me) which was filled with debris upon pick up. They also tried to charge my card for things I never purchased or authorized. Would never rent from this location again. I would encourage you to rent anyplace but here.
PAUL HLove the convenience of share pick up, once I learned what it meant. The 800# operators were a blessing, patient, knowledge, and very professional at 7 and 8am on a Sunday morning. 5 *****. Sad note: please make sure the vehicle is locked. Once directed, we found the code was entered and anyone could have stolen the truck, causing the rightful customer to be charged wrongfully. Highly recommend, and will definitely use the service in the future. Returning was a breeze. Another 5*****
Teresa RTruck broke down and location ripped me off on checkout.
GREGORY CThe location did not feel professional at all and the owners were late the next morning, but they were great! I had left my purse there and they kept it safe for me overnight. So grateful to them.
MARY JGreat customer service helped with a last minute cancellation from another company
Matthew EFriendly kind and helpful
JACK LYou can have the equipment actually available to picked up from the location and time selection. You've done that twice to me in a month. I won't be using U-Haul ever again. Kings N Queens specifically failed to set up the mobile pick up. The app warned me about this error, and I called your help line. They told me they "thought it'd be alright". It wasn't.
Corey Adid not have the equipment that I requested and rented from the online reservation. Did not tell us until they were dropping it off. Unaware of this truck did not have cruise control for our 700 mile trip. Will probably never use U-Haul again! The idea of this "new" neighborhood style of renting.
Dustin OSite closed at drop off location. no comments
STEVEN SLeslie and her staff at this location was excellent but the over haul uhaul company is rude except sharda the fees are ridiculous didn't know the mileage wasn't included in yourbrental
Maria HOriginal location, staff was rude and unwilling to help or acknowledge the issue of no equipment available. At kings & queen, the husband are wife were very kind and helpful
Jeanna CSo smooth for drop off! So kind and one of the men backed up my daughters car up to park the trailer because we weren't good at backing up. He was amazing! Definitely recommend this U-haul location.
Laurie HProvide safer well maintained equipment.
Cynthia MFriendly staff. Clean van. Very helpful!
MURRAY SEveryone there was great - friendly and helpful.
ANDREA BNo attendant on site, another customer was there and had been waiting 30 minutes. Truck was in poor condition - broken side view mirrors, A/C only worked when truck was moving.
Megan WThe check in experience was very good, worked with the female owner of Kings N Queens carwash. Everything went smoothly. When I returned the truck at the end of the day I was instructed to park it in the back of the carwash. It was about 7:30 in the evening when I arrived. The backlot was very full with only 2 places left to park a 20ft truck. In one of the spaces were 4 men just hanging out, they saw me pull in and wouldn't move out of the way so my only option was to park in the other spot behind another truck and next to a vehicle, so that's where I parked the truck. Next thing I knew the older gentleman that owns the carwash comes running towards me screaming at me "why would I park the truck next to a car and to move it" So I moved it over as much as I could, the 4 men still stood there, wouldn't move so I could park away from the vehicle next me. Ultimately after a few exchanges with the owner, where I remained calm and he yelled I just handed him the key and walked away. My ride hadn't arrived yet but I did not feel safe at their place of business so I walked across the street to a gas station and waited there for my son to pick me up. If the female owner hadn't been so nice I would give zero stars.
Gina SThe truck had a hald tire! Thank goodness U-Haul came and changed it! They truck was out of alignment and driving 800+ miles wasn't fun!!
Jamie TThere is just one problem is answering the phone when people calling about time when I rented the truck I am very thankful for able to get the truck after myself being late to get it then all day one thing after another I tried calling to keep in touch because I was going to late returning it the first time then even later because of the storm that happened couldn’t empty it still no answer I did call 800 number very time I had to change something specially when 800 number isn’t able to really do it
Vickie BNo one there no service
Trey HThe owner was very friendly and helpful. The location was very convenient as well.
Joseph GThe A/C did not work in the truck. They offered to switch it out, but we did not have time to make the switch. It was extremely hot the days we had the rental, unfortunately. However, staff was extremely friendly and tried to accomodate.
Jason HDefinitely rent after 8am. It's probably not the locations fault but I rented thru the app saying I can pick up my UHaul at 6am. The key wasn't left after I woke up ready to move at 6am and at the place to pick it up at 6am. Called customer service to be told to wait til the hours of opening. No where should give a time before opening hours to pick up if it's not legit. I had to come back two hours later to pick up the uhaul when I expected to get it done way earlier
Paige MMy reservation was never put on the schedule. I had to call customer service to access my truck share. I had reserved the truck for 7am, but didn't actually pull out of the pick up location until 9am. Additionally, the dolly and pads i reserved were not with the truck. I had to drive to another location to rent. I have not yet been refunded for the dolly and pads.
Kathleen MKing and Queen business were professional, friendly , and overall wonderful. Their customer service is fabulous and highly recommend.
Jennifer DTruck had a flat tire when I got the house to load. Had to wait for repair then once that was done it would not crank. The repair person had to jump the battery. This cause me to be 2 hours behind which caused me to have to move in 100 degree weather. Requesting a full refund
DELEAH BNo
Willie LFirst off I went to pick up my truck at 8am. The building was 30 mins late opening. When I got the truck it was dirty. It didn't have a rail for the 10" and the front right headlight was completely out. Never will rent from here again.
Patrice SNice, down to earth people. Helpful, and polite. Quick and easy pick up and return. I asked them to repeat something told me at the desk when I was returning, because I was confused by it having been so easy. Gracias.
Ben CTruck was clean, but both mirrors broken and nonfunctional and unusable. Right side was zipped tied onto post, but didn't move nor could we see anything since pointed down. Driver side just spun around on post whole drive.
Thomas DI picked up the trailer at 5 o'clock on Wednesday and returned it at 4 o'clock on Thursday. I got a bill for three days. Not cool!
CHARLES D