The people at this location make it very easy to rent and return I highly recommend them
fred k
Customer Reviews for King Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental and drop off. Helpful staff at Kings. Clean and well maintained van. Perfect experience and above my expectations.
Cole SThe auto check in is a disaster, took me over an hour, Wasting my time
THOMASJ IApp check out failed to work; did not indicate that pictures were accepted and kept resetting to start over. Had to call.
AMANDA LVery helpful
DOUGLASJAY FQuick and easy transaction, will definitely rent from King Lumber again.
John REasy, quick, thorough, knowledgeable. Great customer service. Thanks!
Cheryl CThe employees were professional, knowledgeable and efficient.
Janet PThe app is a little slow to work, would be great if you could complete most of the steps ahead of time instead of waiting at the drop off location. Seems like it would be much quicker to do the in-person option. But the staff at the location was incredibly helpful and told me that they would check it out for me so I didn't have to wait for the app!
LISAMONAGLE BEverything from reservation to drop off was super good
DENNIS vVery easy and quick drop off
Nicholas FGreat group of people and vehicles. The gentleman with the beard is the best
Warren LMy bill was not right. I didn't order the $16 safe tow option.
Kevin BI would rrecommend this uhaul location. Overall experience was a pleasure.
CHRISTOPHER KMake sure the hours posted are open.
DENNIS vExcellent services
Kevin BVery friendly group of people at King lumber
David RNothing for me.
MICHAEL FThe Uhaul App was poorly designed, froze then prevented me from being able to check in.
Charles Bperfect!
OSCAR HTimes to get trucks is a challenge no matter where you go; however, this location had a better track record of availability than other locations. It was an easy; fast and friendly place to do business.
GERARD WI returned the van after hours but I had no internet service so it was impossible to check out using the app after many attempts. I had to call uhaul help line and do it verbally...hoping I'm not charged the extra $20
CLARE PThe staff was very helpful and explained the process very well. Victor and Dylan in particular were excellent. Great experience!!!
Hudson VThe folks at King Lumber could not have been more helpful. I highly recommend these guys
MATTHEW BReally nothing ican think of Was a wholly positive experience Will use service again!
Linda KI did the Mobil check In. But then was told I had to go inside. The store was busy and the guy that usually handles the U-Haul was on the phone , I guess. Another guy had assisted me. I was given a key and told it was out front. I went outside, it was not out front. I went back in. The guy said oh it’s in the dirt lot in the back. He was going to make me go get it. Other guy told him to get it. Guy got it and parked, didn’t go over anything and walked away. I drove U-Haul to location. Opened back to realize they did not give me the dolly and moving blankets I had paid for. A super frustrating experience, for an already stressful day. I called uhaul to tell them that I didn’t receive the items and they said they’d credit me. Seems I have to wait until they review the vehicle for me to get a receipt, so I can see if they removed the items from my receipt. I can understand it’s a busy place and I had changed the truck size the day of, so this may have been a fluke.
Casey MLocated in a quiet area. No traffic issues
Fred LThe customer service was great and the price was great also!
Kevin BWarren checked us in and he was extremely helpful - I definitely recommend this location!
Frances FI wAS upset with the extra $100 in fees. I left the gas tank exactly how I received it. A little over a quarter tank. They charged me $40. Should not have
Darlene MThey were supposed to have blankets but uhaul had not sent them any
Wayne FEverything went wrong. The truck was filthy, the gauges were off and the reservation was changed without notifying me. Not only was I delayed and inconvenienced by all of these things, but I was also overcharged.
Austin CExcellent experience
Dorinda Phad to travel to this location because the location I chose did not have a truck on the day I needed it, even though I reserved it 5 days in advance. this location did not have the moving blankets I requested.
robert rI only had the truck for an hour starting at 11. I drove 13 miles and dropped it off at 12ish. I’m being charged about 40 dollars more because they are saying I dropped it off an hour late. This is crap and not right. I’m going to call my credit card company to complain about this fraud charge.
Jonathan MUhaul app and website are very unresponsive and often time out during the mobile pickup process.
Joseph TIdentify the areas on the app that already have reported damage with the X stickers so I didn't have to re-report before taking the vehicle.
Edward KN/A
Debra NVery good service thank you
Ian Mit was a perfect transaction this dealership was 100% helpful and courteous Thank You
LOUIS TClean vehicles. Staff be more engaged and not just brush you off.
ANNA CThey charged me for fuel even thought I filled the gas tank above the required amount. I sent them a note for a refund and have not yet heard back.
Rebecca ANothing , everything was perfect ! Warren at King lumber was great ! Very professional and knowledgeable , it was a great experience !!
Robert CGreat experience as a first time customer. No issues at all.
Tim BThe gentlemen at this location are always very helpful. Great customer service. I've recommended this location as a great place to rent a uHaul out of to others, based on my past pleasant experiences there.
Gerard MOur trailer return was not registered on the day of the return, and we received an e-mail asking us to return it the following day -- had to call to make sure all was in order, but then did receive a receipt. That's our only complaint.
Anthony AMore truck sizes
dean aPut a sign out. The man who came in after me asked where the u haul place was. There was NO sign.
Barbara IThe drop off location is a lumber yard who also handle Uhaul and I know them well. They were friendly and helpful and two guys took care of unhitching the trailer and I didn't have any delay getting on my way.
Samuel Ceasy to deal with.
William BThe app sucks. I was unable to get the reservation I made in Mt. Kisco because the app didn't recognize my confirmation number (which I received via email). I tried calling only to be told it was a 45 minute wait. So, I want to Golden's Bridge where Warren did a fantastic job of getting me into a van. Hi praise for Warren. Nothing but bile for the app.
RICHARD KMore personal
DARWINOVEL GDidn’t have the hand truck we needed…:-(
Sandra RVery happy with service
VINCENTJ WThank you!!!
Kristen SEasy and convenient
KENNETH MWhen I returned the trailer King Lumber was closed but easy to see where I should place it. great location My son-in law spoke on the phone with someone and I got my receipt by email. Very easy.
Robert SKing Lumber was great. Perfect place to pick up. Highly recommend over self-service in Brewster where if there’s a glitch verifying your info your sh*tout of luck because Hannah will just drop you on chat. All in all though uhaul was great for a move.
Fletcher BVictor was great and easy to deal with and the gentleman at the counter got me in and out quickly. I would highly recommend the folks at King Lumber.
john bThe problem is with uhaul, not the dealer per se. I drove this uhaul a total of 10 miles. Exactly 10 miles. I took a photo of the gauge on the way out. I was charged two gallons of gas. I know I didn’t rent an 18-wheeler but all efforts to fix the bill have gone nowhere. I’m left with refusing the charge on my credit card, which I will now do. I’m not taking this kind of baloney. This is a matter of principle, not money. I have rights and you can’t just do whatever you want.
JOEL W