Customer Reviews for King Arthur Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Best truck Lower fees No extra gas

Rating:

5.0

Customer Service was amazing!

Rating:

5.0

The attendant, Megan, was very helpful.

Rating:

5.0

Everything was handled very professionally

Rating:

2.0

This location is very awkward with a residence on site. The person at the desk did not seem to really want to help me. The truck was pretty messy and not quite what I expected. I did not like the check in and check out process through online.

Rating:

5.0

Megan was great to work with-very good service

Rating:

3.0

Not charge a customer a $20 next day convenience fee when they returned it before the day had ended. I returned the U-Haul during open hours, but it looked like the employee closed early for the day. Probably to handle an emergency. I was hoping that it’d be noticed I returned the u-haul truck before the end of day cutoff time, but I was still charged the next day $20 convenience fee anyway to do the verification check.

Rating:

3.0

Truck had a urine smell in the cab

Rating:

4.0

The personnel working there were very very helpful and kind. The parking situation however is a bit awkward if there are other customers/cars parked there.

Rating:

3.0

The truck smelt like smoke and we didn’t get the moving blankets we ordered. Also the rental app is not an easy process.

Rating:

5.0

Awesome experience. Friendliest storage and rental site I’ve ever used

Rating:

3.0

I was over charged and I even had to wait because my uhaul wasn’t ready. Bad service and 141 dollars for 48 miles?

Rating:

5.0

Atention excelente and very crean the truck

Rating:

5.0

check engine light was on but I was told it had been checked and to go ahead and use the vehicle.

Rating:

5.0

Very friendly and helpful. The uhaul online return did not work correctly.

Rating:

5.0

This location is great, the staff are super kind and always ready to help.

Rating:

5.0

Store Manager was very helpful, knowledgeable and quick. I would rent again from this location

Rating:

3.0

There seems to be an issue with booking. When we arrived to pick up our u-haul, it was rented to someone else, who hadn’t arrived yet. The u-haul was given to us though, since we arrived first, but as we were checking out, we over heard a THIRD person had somehow booked this same u-haul. I can’t imagine the frustration the other parties went through being told and driving out here to get a u-haul that they couldn’t use.

Rating:

5.0

Very friendly service and excellent customer service. Well knowledgeable. Overall got a storage unit and uhaul service

Rating:

5.0

Nothing. This was super easy, the truck was ready and I was able to quickly get on with my move.

Rating:

2.0

No parking to leave my vehicle. Had to park a block away and walk to the pick up location. Also did the Mobil pick up and when I arrived I spent 20 min of the time I paid for waiting to be verified. The verification included having to provide 2 contacts. When they called they only said “hello [my name] gave us your info”. When my friend said “yup” they merely stated “ok” and hung up. What was the point of that phone call?? Glad I paid for time wasted with a worthless verification system.

Rating:

3.0

The ac didn't work correctly when it was 102 outside. The truck was dirty and sounded like something was clanging on it.

Rating:

5.0

Keep doing what you are doing.

Rating:

3.0

The windshield was so coveted in bugs it made it hard to see. The a/c didn’t really work & it was a hot day!

Rating:

5.0

great service

Rating:

5.0

Very friendly service. Thank you.

Rating:

5.0

keep being awesome

Rating:

5.0

Great service. Thanks!

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

We had a great experience. The staff was very helpful and friendly.

Rating:

5.0

Good customer service, helpful and friendly.

Rating:

5.0

Friendly Crew to help !!

Rating:

4.0

The mobile check-in for returning the truck after hours is a little janky, I couldn't get it to work correctly. So I took a photo of the truck back at the location when I dropped it off and time stamped it and sent it to the location manager to show that I dropped it off by the deadline. Phones are great if everything works correctly, keep it simple and keep it old-school.

Rating:

3.0

Open on time. I reserved a vehicle for a 9:00 am pickup The office didn't open until 9:15am in spite of the fact that I had done an one line reservation for 9:00. I was on a tight time line and this interfered with it.

Rating:

5.0

Eve was a great help in helping me get set up .

Rating:

5.0

The automated system is garbage. I had to use my smartphone to check in and to check out. The links on the website aren't mobile friendly and did not work. The employee had to call a higher office in order to check the truck out and check the truck back in. I do not anticipate using U-Haul ever again because this process was so bad.

Rating:

5.0

Tried to use mobile application took me two hours to get through . Wasted two hours trying to get access to the truck

Rating:

5.0

All is on the way needed nothing more you guys are life saving.

Rating:

3.0

Last was kind of short with me

Rating:

5.0

Best moving experience ever. Got a brief guidance as well on using the rental truck and everything went well.

Rating:

2.0

I was charged $14 extra that I didn’t ask for and didn’t sign for and still had to pay because somebody else signed my name without my knowledge I was not asked if I wanted their insurance or even told about it so no I’m not happy with the service I received. I did all my information by phone so therefore didn’t sign anything and neither did the people who picked up the truck for me parents

Rating:

5.0

Outstanding Customer Service.

Rating:

1.0

I booked Uhaul on 23rd August to pickup on 25th August at 9:30 AM for 24 hours. I got the confirmation e-mail as well as well. Please see below message from Uhaul. "We have a 10' Moving Van reserved for you and guaranteed Saturday, 8/25/2018 at 9:30 AM, returning Sunday, 8/26/2018 at 9:30 AM. We are located at 1440 W 7800 S, WEST JORDAN, UT 84088 and our phone number is (801) 254-9273." On the morning of 25th August before i had to go for pickup i got message on my cell that now your reservation have been reduced to 4 hours only and i have to return the truck at 1:30 PM on 25th. I had no clue why this happened so i reached to the U-haul location at West Jordon and they told that all these things are done by U haul customer services and they have explicit instructions that i cannot have the truck for 24 hours. My entire moving plan was based on that rented truck for 24 hours. There was no possibility that i could to entire moving in 4 hours. No one was listening me and no one was answering why the timing was reduced to 4 hours although i got guaranteed confirmation of 24 hours. I had no choice they some how agreed to extend the timing till 3:00 PM. It was very very hectic and difficult for me to do everything in that limited timing so i shipped only big stuff and then returned the truck before 3 PM as promised. This whole experience was horrible for me. because of this i had to ship all small stuff by my car taking 8 round trips to new place. I had no choice to book the truck for some other day or some other time neither any truck was available. If i would not have started moving on 25th then i would have payed whole month rent to my previous apartment. If this is the service U-haul is offerning to their customer then i would say this is not the service rather this is the harrasment. If they cannot give the truck for 24 hours then they should have told me the same day i was booking and they should not have send me the guranteed confirmation mail. If i knew this then i would have gone to other rental services at first place.

Rating:

3.0

The cab had soda residue all over the cup holders and some on the floor.. the inside of the back was very dirty.. it had not been swept out. The ramp had a lot of dirt and full of goat head stickers... they stuck to the bottom of our shoes and got everywhere.. I had to spent time sweeping out the back and sweeping off the ramp before I could continue loading. I was going to use the blanket to cover my tv but when I opened the cover to get the blanket out, it was very dirty so I didn’t even bother... not very happy with this experience and will probably look at a different company next move.

Rating:

1.0

I booked a truck for 24 hours via online, after I booked it and provided my CC info I received a phone call saying that the Truck is not available for 24 hours, only for 20 hours...Bad customer service, bad service, web site information is deceiving.

Rating:

3.0

Check for closer dealer for pickup you waste half your miles and time traveling across town to get your truck but see dealer with multiple trucks on you way there.

Rating:

1.0

There was a behemoth truck in the middle parking space on one side and an employee car in the middle (illegal) parking space on the other side. I'm now seeing a charge for over 50 dollars on my credit card from this place. If they are claiming damage, I'd like to see proof. I did end up with one wheel on the grass, because I was instructed not to block any access to the lot. I could have left the truck in front of the gates and not attempted to park it. I chose not damage property or block access. I'd have been fine if the employee hadn't parked illegally. Your system somehow crashed my phone at this location. I was in process of checking in and suddenly I had a brick instead of a phone. I walked a block to find a phone to borrow, waited on hold for 20 minutes and your "helpful" customer support agent told me that a, I was half an hour late (of course I was. I had sworn a blue streak and then walked a block, then waited on hold for 20 minutes) and b, she would take care of checking in the truck. Now the check in I show shows a balance of 0. What is the charge to my credit card about? I've already grossly overpaid for this truck. I'm not paying more. Please get back to me ASAP with an update. You have a very angry person who is about ready to swear off using Uhaul. You wanted my review of this mess? Here it is. Your customer service sucks. Your trucks are overpriced. You quote one thing and charge another. You've been downright dishonest in this transaction.

Rating:

2.0

The lady we spoke to was nice but didn't communicate properly. There was a miscommunicatoin of when we could return the truck as it was the last rent of the day. We told her as we arrived that we may need it an extra few hours. First she said we could keep it until morning and then changed it right before our designated return time to that night. We had been able to take our time trying to empty an entire house to frantically trying to finish and then we will have to rent again because we ran out of time. Also the truck had some garbage in it when we picked it up and so we had to do extra work to clean it up. My husband is a truck driver and felt the truck's gears were sticking and needs to be fixed for it to be driven again. We have rented U-Hauls before and never had a problem. I think from now on the best bet is to rent straight from a U-Haul rental store not from a storage partner.

Rating:

1.0

I went 19 miles and purchased 4 gallons of gas leaving the level higher than when I checked the truck out but was still charged for 2.6 gallons of gas. The math doesn’t even make sense. I assume the trucks manage better than 2.87 miles per gallon. I was not even told I was being charged for the gas. I only discovered it after I had left.

Rating:

5.0

Lady in office was friendly and professional. Was in and out in minutes both picking up truck and dropping off. Price was excellent. Five Stars:)

Rating:

5.0

We were told to leave a fourth of a tank of gas and we left 3/4. of a tank. We went over miles so were charged more but were not compensated for the extra gas we put in. We filled the tank not knowing how much it would take to get to destination. Since we left an extra half of tank I think there should have been a deduction on miles.

Rating:

4.0

Location not the closest to our need, about 15/20 mts. away. Did not seem to have more than 2 trucks there...not much choice.

Rating:

5.0

Great Friendly Service!!!

Rating:

5.0

They got me in and out fast. Overall all good experience.

Rating:

3.0

Truck has empty cigarette package, empty snack package, and empty drink cup under the seat. Otherwise, everything was great.

Rating:

5.0

The lady was very sweet and helpful at the u- haul office.

Rating:

1.0

This was the worst experience! I was scheduled for an 8:30 pick up. I got there at 8:35. No one in the office and the door locked. There was a number to text for help and I could hear people in the residence. Heard everything they were saying. I knocked on the office door, texted the number and waited until 8:46 and then I knocked on the office door very loudly. I heard the people say 8:46 and the next thing the residence door opened and a very surly unkempt man looked at me. I explained I was there for an 8:30 pick and was there someone who could help me? He told me they don't open until 9am. I repeated again that I was scheduled for 8:30. He told me he did't have any early morning notes but opened the door to the office and got behind the computer. He asked for my confirmation number. I pulled up the email giving him the confirmation number and then read the statement where I was confirmed for an 8:30 pick up. He didn't say one word except he just kept clikcing the mouse over and over again for several long awkward minutes. He finally told me the price. I paid with my credit card and then he motioned to both the appliance dolly and the furniture dolly saying that there were right there for me to take. I asked him if there was anyone who could help me out to my car with them (i'm 52yo, weght 96 pounds and have health issues). The man let out an irritated sigh then came around and wnile I took one he took the other. He watched me load the furniture one (which was heavy) and then he put the other one in. This whole time not saying ONE WORD to me other than his body language and his irritated sighs letting me know he was put out. He started to walk away while over his shoulder giving me instructions on what to do if I returned atter hours. I did apologize for having to take away from his family time, but that the scheduler had scheduled the 8:30 time and it wasn't my fault that it wasn't convenient for him. The rude man kept walking and did not say one word to me. I have never been treated like this. He was clearly the rudest person I have ever encountered in the service industry. If he is like this with Uhaul, I can only imagine how he is with King Arthur storage. I'll never send anyone that way. He was unbelievably rude.

Rating:

5.0

I don't understand some of the reviews; people sound like they expected to be renting a Porsche at Avis with valet service. LOL. My truck was clean, ready when I arrived, customer service was friendly and quick and pricing was as expected/quoted on the U-Haul site when I set the reservation. I split my move over two weekends and I am going right back to this site to rent the truck again. Thank you!

Rating:

4.0

Eve is always great and makes things easy.

Rating:

5.0

I've used this location several times and they are great to work with, never had an issue.